- 1. Good morning, Mr Blake.
My name's Amanda.
- 2. I've got a couple of questions
here for you today
- 3. to establish your eligibility for
Employment Support Allowance.
- 4. It won't take up much of your time.
- 5. Could I just ask firstly,
- 6. can you walk more than 50 metres
unassisted by any other person?
- 7. Yes.
- 8. Can you raise either arm as if to
put something in your top pocket?
- 9. I've filled this in already
on your 52-page form.
- 10. Yeah, I can see that you have
- 11. but, unfortunately,
I couldn't make out what you had said there.
- 12. Yes.
- 13. Can you raise either arm
to the top of your head
- 14. as if you are putting on a hat?
- 15. I've telt you, there's nowt wrong
with me arms and legs.
- 16. Could you just answer
the question, please.
- 17. Well, you've got me
- 18. Can we just talk about me heart?
- 19. D'you think you could
just answer these questions?
- 20. Okay.
- 21. So was that a yes, that you
can put a hat on your head?
- 22. Yes.
Okay, that's great.
- 23. Can you press a button
such as a telephone keypad?
- 24. There's nowt wrong
with me fingers either.
- 25. I mean, we're getting farther
and farther away from me heart.
- 26. If we could just keep
to these questions, thank you.
- 27. Do you have any significant difficulty
- 28. conveying a simple message to strangers?
- 29. Yes. Yes, it's me fucking heart.
I'm trying to tell you but you'll not listen.
- 30. Mr Blake, if you continue
to speak to us like that
- 31. that's not gonna be very helpful
for your assessment.
- 32. If you could just answer the question, please.
- 33. Yes.
- 34. Do you ever experience any loss of control
leading to extensive evacuation of the bowel?
- 35. No. But I cannot guarantee
- 36. there won't be a first if we divvent
get to the point.
- 37. Can you complete a simple
task of setting an alarm clock?
- 38. Oh, Jesus. Yes.
- 39. Can I ask you a question?
Are you medically qualified?
- 40. I'm a health care professional
- 41. appointed by the
Department of Work and Pensions
- 42. to carry out assessments for
Employment and Support Allowance.
- 43. But there was a bloke out in the,
er, in the waiting room,
- 44. he says that you work
for an American company.
- 45. Our company's been
appointed by the Government.
- 46. Are you a nurse?
Are you a doctor?
- 47. I'm a health care professional.
- 48. Listen, I've had a major heart attack.
- 49. I nearly fell off the scaffolding.
- 50. I wanna get back to work, too.
- 51. Now, please, can we talk about me heart?
- 52. Forget about me arse, that works a dream.
- 53. Piper, you lazy bastard.
- 54. Will you get out of bed
and do some housework!
- 55. China!
- 56. China!
- 57. Sorry, Dan, just got a text
to go to work. I'm late.
- 58. Did you enjoy your
chicken tikka masala?
- 59. How did you know that?
- Cos I can bloody smell it.
- 60. How many times have I told you about
leaving rubbish lying about the place,
- 61. stinking it up?
- 62. - Can I dump it later? I'm running late.
- No. Now!
- 63. Dan...
- 64. Erm, I've got a big favour to ask
- 65. I'm expecting a package. Really important.
- 66. They've changed my hours, so I won't be in.
- 67. Can you keep an eye out for the postman?
- 68. If you swear nae more rubbish.
- 69. - Catch!
- Don't you fucking dare.
- 70. - I'll kick your arse into next week.
- 71. Daft as a bloody brush.
- 72. When can I go back to work?
- 73. Ah, not yet, that's for certain.
- 74. You're making progress.
- 75. I think if we just
continue you on the same dosage.
- 76. And, yeah, rehab exercise.
- 77. We'll see if we can
the pumping capacity to increase.
- 78. - Yeah.
- And it might.
- 79. But if not, we might need to look
at fitting you with a defibrillator.
- 80. Keep up with the exercise, keep moving.
That's gonna build you up.
- 81. But you need to be rested as well.
- 82. Well, I'm a bit of a night owl, you know.
- 83. I got into the habit
when I was looking after the missus
- 84. before she passed away.
- 85. How you doing, son? How you doing?
- 86. - All right.
- How's the old ticker?
- 87. Ah, you know, me marathon days are over.
- 88. But, you know, I'll be fine in a month or two.
- 89. Ah, well, be leaving that Viagra alone.
- 90. I'll keep it for you, shall I?
- 91. - Aye, I probably need it more than you.
- 92. Right, well, owt you want here?
- 93. - Have a look
- Oh, that's nice, aye.
- 94. Meranti, aye, African Meranti.
It's great, man.
- 95. So, er, d'you reckon
you'll get back to Ferguson's?
- 96. Depends on the work, I suppose.
- 97. I mean, you know what it's like.
It's up and down.
- 98. Aye, well.
- 99. - Gotta see this.
- 100. There you go.
- 101. Oh, that's a lovely piece.
- 102. Aye, I'll have the...
I'll have the lads drop it by for you.
- 103. Erm, are you all right?
- 104. I'm on the mend.
- 105. I mean, I can get your shopping
sorted out for you, you know.
- 106. Like, the heavy stuff and that,
like, it's nae bother.
- 107. Thanks, Joe.
You know, I like to get out and about.
- 108. Gives us something to do.
- 109. Well, give us a shout if you need anything.
- 110. I mean, I mean that.
- 111. You, you gave us a big fright, you know.
- 112. BBC Radio Four, it's twelve minutes to 1:00.
- 113. Now the shipping forecast,
issued by the Met Office
- 114. on behalf of the Maritime
and Coastguard Agency
- 115. at double-O-1-5
on Tuesday the 20th of October.
- 116. There are warnings of gales
in Trafalgar, Fitzroy...
- 117. Please be aware
that this call may incur a charge.
- 118. You will be charged at the rate
set by your service provider.
- 119. - This number is for benefits enquiries only.
- 120. If you are calling to make
a new claim for benefits, please redial,
- 121. 0800-055-6888
- 122. to help answer your query as
quickly as possible.
- 123. We are sorry, but all our customer service
agents are busy at the moment.
- 124. Please hold and we will answer your call.
- 125. Oi! What are ye playing at?
- 126. I knew it was ye! I knew it was ye
letting your dog shit round here.
- 127. I'm walking me dog.
- 128. I knew it was you bringing your dog
in here, shitting all over the place.
- 129. Oh shut your mouth,
you stupid baldy bastard.
- 130. Oi! Ye, if I come down there,
I'll rub your bloody face in it, man!
- 131. Take it to your own place
and let it shit round there.
- 132. Go and get a bag and clean that up.
- Aye, I'm gonna get a bag
- 133. I tell you what, ye talk shite!
- 134. Here, look, you just get a bag!
- 135. - Come back here and bloody clean that up.
- Oh, shut up, man, will you!
- 136. Hey! I'll come and shite
in your garden, shall I?
- 137. Shut up.
- 138. Hello?
- 139. Thank you for waiting.
- 140. Please continue to hold and we will answer
your call as soon as possible.
- 141. Morning, mate.
Got a package for Mr Max Million.
- 142. - "Mr Max Million"?
Yeah. Mr Max Million.
- 143. My address?
- 144. Yeah, definitely this address.
- 145. - Where's it from?
- 146. Oh. Give it here.
- 147. D'you know how long
I've been on this phone?
- 148. One hour, forty-eight minutes.
- 149. Jesus Christ, that's longer than
a football match. It'll cost a fortune.
- 150. I'm sorry, sir,
but it's been very busy.
- 151. There must be some mistake.
- 152. I've got a serious heart condition.
- 153. I'm in rehab and the doctor's
told us I cannae go back to work.
- 154. Now, I was getting the benefits
fine until that bloody assessment.
- 155. I see you've only
scored twelve points, er,
- 156. and you need 15 to obtain benefits.
- 157. Oh, points, that's your game?
- 158. I'm sorry, sir,
but according to our health, er,
- 159. health care professional,
- 160. you've been deemed fit for work.
- 161. So she knows better than my doctor,
- 162. a consultant surgeon and a physio team?
- 163. Well, I wanna appeal.
- 164. Well, that's fine,
- 165. but you'll have to first request
a mandatory reconsideration.
- 166. What the bloody hell does that mean?
- 167. It means the decision
maker will reconsider it
- 168. and if he comes to the same
decision, you can then appeal.
- 169. Right, well put us down for that, then.
- 170. Okay, sir, but you must wait
- 171. to get a call from the decision maker.
- 172. Why?
- 173. To tell you what the decision is.
- 174. But that's already been decided.
- 175. It is, but you're supposed to get the call,
- 176. before the letter.
- 177. Well, is he gonna change his mind?
- 178. No, the call's just to discuss the decision.
- 179. Well, I know what the decision is,
I've got the letter here in front of us.
- 180. D'you want us to read it to you?
- 181. But he should have called you first.
- 182. But he didn't.
- 183. But he should have.
- 184. Well unless we've got a time machine,
we're pretty much knackered,
- 185. divvent you agree?
- 186. Er, he has to call you first, sir.
- 187. Listen,
- 188. can you not just put him on now,
so I don't have to waste any more time?
- 189. I can't do that, sir.
- 190. Where is he?
- 191. He'll give you a call back when he, er,
- 192. - he gets the chance.
- 193. I don't know, sir.
- 194. This is ridiculous, man.
- 195. On the one hand, Jobseeker's Allowance,
- 196. only for those able and ready to work.
- 197. But if you're ill, you have to apply
for Employment and Support,
- 198. - get an assessment carried out.
- 199. Well, I've done that
but they've knocked us back.
- 200. Right, well if you've been deemed fit for work,
- 201. your only option is Jobseeker's Allowance.
- 202. Or proceed with the appeal on
Employment and Support.
- 203. Well, can you give me a form for...
- 204. You know, erm, Jobseeker's Allowance
- 205. and then an appeal form
Employment and Support?
- 206. You have to apply online, sir.
- 207. I cannot do that.
- 208. Well that's how it is, sir.
Or you can phone the helpline.
- 209. Listen, you know,
you give me a plot of land,
- 210. I can build you a house.
- 211. But I've never been
anywhere near a computer.
- 212. D'you know what, we're digital by default.
- 213. Oh, here we gan.
- 214. I hear this all the time on the phone,
"I'm digital by default."
- 215. Well I'm pencil by default.
- 216. Look, I mean, what happens
if you just cannae do it?
- 217. There's a special number
if you've been diagnosed as dyslexic.
- 218. Right, well can you give us that?
Cos with computers I'm dyslexic.
- 219. You'll find it online, sir.
I must ask you to leave now,
- 220. - if you've got no appointment.
- 221. Right, can I help you?
- 222. Yeah, I'm here to see about
changing my work coach.
- 223. - Thomas Armstrong, please.
- 224. Hang on a minute, Thomas, hang on.
- 225. Erm, would you like to take a seat?
- 226. Oh, I just need a minute.
I just felt... I'm just feeling dizzy, you know.
- 227. - Come and sit down.
- Oh, cheers, thanks.
- 228. Could you move up, please, love?
- 229. Thanks, pet, thank you.
- 230. - All right. I'll just get you a glass of water.
- Thank you.
- 231. Oh, thank you, pet.
- 232. Are you all right?
You look a bit pale.
- 233. It's just so bloody confusing, all the jargon.
- 234. I mean, there must be some mistake.
I'm just ganning round and round in circles.
- 235. I've, I've really gotta
get this sorted out.
- 236. Oh I can understand that,
but you were late.
- 237. Thomas. You sit here
and drink your water, pet.
- 238. Thank you.
- 239. So now you're gonna sanction me so, er...
- 240. - No, I'm not gonna sanction you.
- I may not get any money for a month.
- 241. I'm gonna refer you to the decision maker
and they'll make the decision
- 242. - on whether they're gonna sanction you.
- That's ridiculous...
- 243. I'm not actually making the decision,
they're gonna do that.
- 244. And then if they do decide
to sanction you,
- 245. then you will take a 40%
cut in your benefits.
- 246. I know what it is,
I don't need you to explain it to me.
- 247. - I'm more than aware...
- Well there isn't anything else
- 248. anybody can do today.
- 249. So what I'm gonna have to do is,
look, I think I'm...
- 250. I've decided to...
Are you gonna put me in for a sanction?
- 251. I have to, I have to follow the rules.
- 252. And the thing is if you're gonna,
be aggressive with me
- 253. - then I'm gonna have to ask you...
- It's not about me being aggressive.
- 254. - I'm gonna have to ask you to leave.
- I'm trying to explain to you a situation
- 255. and you don't care.
- 256. Er, security. Security?
- I don't know why people like you do this job.
- 257. I'm referring you
to the decision maker.
- 258. It's all the same thing.
I don't wanna hear your language
- 259. I, I beg your pardon.
- Listen, I, I'm sorry, love,
- 260. - but you're gonna have to leave.
- Yeah, all right, frankly,
- 261. take your hands off me.
I'm gonna speak to the manager,
- 262. - I don't wanna speak to you.
- The fact is I'm just trying to explain...
- 263. - Sorry?
- I'm just explaining...
- 264. Well it's not you I wanna speak to...
- 265. - You can go back up there.
- Right, come and talk to me then
- 266. - if you've got something to say.
- Okay. Sorry.
- 267. All right.
- 268. I've tried to explain to the woman,
I've never been to Newcastle before.
- 269. We've just moved up here from London.
- 270. I've been here a few days,
I don't know where I'm going. Okay?
- 271. I was on the bus, it's gone the wrong way.
- 272. We've run, got off the bus,
run so that I wasn't any more late.
- 273. She just don't wanna know
- 274. and now she's telling me
she's gonna refer me for a sanction.
- 275. What I want you to do is listen to me. Okay?
- 276. The lady's told you what's right.
- 277. There's rules here,
rules that we have to stick to. Okay?
- 278. - It isn't against you, but you have a duty.
- Oh, mate, listen,
- 279. - I'm not saying it's against me.
- You have a duty to be here on time.
- 280. And I'm explaining to you
- 281. why I wasn't here on time.
- 282. - D'you know what? I understand, right...
- I got lost.
- 283. But what I gather now
is the decision maker...
- 284. The decision maker's gonna be
sending you a letter through the post.
- 285. So you're gonna have to wait for that.
- 286. - And then nobody...
- Yeah, I've got... My kids
- 287. have gotta start school tomorrow.
I've got about 12 quid in my purse.
- 288. - D'you know what?
- All because you can't just calm down
- 289. - and listen to people when they talk.
- 290. - You have to do this.
- Right, d'you know what,
- 291. - I've listened to you. You've created a scene.
- With your rules.
- 292. - I think you need to...
- I've created a scene?
- 293. - You need to leave the building.
- If I was gonna create a scene,
- 294. you'd know about it, trust me.
- 295. I'm sorry, love,
but you are gonna have to go.
- 296. This is ridiculous.
- 297. - Jesus Christ!
- What am I supposed to do?
- 298. - Who's first in this queue?
- 299. D'you mind if this young lass signs on first?
- 300. No, no, you carry on.
- There you go.
- 301. Now you can go back to your
desk and let her sign on
- 302. and do the job that the taxpayer pays you for.
- 303. This is a bloody disgrace.
- Listen, all right,
- 304. this doesn't have to involve you.
- 305. Everybody's trying to do their job here
and you're creating more of a scene again.
- 306. But, look, you're not listening to her.
- 307. She's out of the area.
She's just been a few minutes...
- 308. Can you not let her sign on?
She's got two kids with her, man.
- 309. What's wrong with you people?
- Right, listen, this isn't your concern.
- 310. I want you to get out as well. All right?
- 311. I need you to leave.
We need to do this right. Yeah.
- 312. - All right.
- Listen, listen, listen...
- 313. - They're just gonna call the police.
- Phone the police.
- 314. Can we get some perspective in here?
- 315. You need to go or we're gonna
phone the police. All right?
- 316. Come on. Thanks very much...
- 317. Can we have a bit of perspective,
please, here, man?
- 318. - Away, don't be silly.
- Shouldn't even have this job.
- 319. - Come on. Please.
- Shouldn't even have this job.
- 320. - Come on, get out.
- All she needs is help, man.
- 321. - Let's get going.
- Just let her sign on.
- 322. Let's get going, all right.
- 323. Please.
- 324. I don't know what's wrong
with you lot, I really don't.
- 325. I need you to keep going for me, okay?
- 326. - You want me to take one of them bags?
- No, it's all right, I'm fine, pet. I'm fine.
- 327. - Where's Dylan?
- I don't know.
- 328. Dylan! Come on!
- 329. - Honestly. Honestly.
- He's a handful, isn't he?
- 330. I can't sit down for five minutes
without him getting in trouble, can I?
- 331. Right.
- 332. - Good, good choice.
- She loves spaghetti.
- 333. Hey, you cannae go wrong
with spaghetti on toast.
- 334. - Spaghetti, spaghetti on toast, isn't it?
- 335. Where's your brother gone?
- 336. - Dylan!
- 337. - Come on.
- 338. This, this is what he does.
He runs, he runs off.
- 339. - He's a handful, in't he?
- Come on!
- 340. Where ye been, on an adventure?
- 341. Dylan, not on the fences.
- 342. It's just here.
Mum, look, she's back, she's back.
- 343. She's back.
- 344. Tell you what, if it's the last thing I do,
I'm gonna make this place a home.
- 345. You don't know how to fix a cistern, do you?
- 346. It's driving me insane.
- 347. - Yeah, I'll have a look at that.
- 348. I can fix owt, me, pet,
- 349. - apart from computers.
- 350. Straight up. You show him...
I'll show him.
- 351. Dylan, can you stop it? Get in.
- 352. Hello, Mum. How are you doing?
- 353. Yeah.
- 354. Yeah, all right. All right. Yeah.
- 355. It's nice, it's nice.
There's plenty of space.
- 356. And, erm, yeah, it looks like they've put...
There's a nice bit of fresh carpet down.
- 357. The, the walls are all nicely painted and that.
- 358. No, I know, Mum. Well, look, once...
Once you're feeling better and we're settled,
- 359. then you'll have to come up. You can come up
with Auntie May and stay, can't you?
- 360. Yeah, they're nice, yeah, friendly.
Friendlier than London.
- 361. Yeah.
- 362. D'you wanna have a word with Daisy?
- 363. All right, hold on. Talk to Nana.
- 364. Hello, Nan.
- 365. Hello, Daisy. How are you?
- 366. Yeah? D'you like it?
- 367. Are you happy?
- 368. I miss you, too. Bye.
- 369. Bye-bye.
- 370. Hello, Mum.
- 371. All right. That's all right.
All right, I'll speak... Yeah, I've gotta go
- 372. but I'll speak, I'll call you tomorrow.
- 373. All right.
- All right, love you.
- 374. Love you, too. Bye.
- Bye, bye, bye.
- 375. So what are you doing up here, Katie?
- 376. It started when we got
kicked out of the flat.
- 377. We got in a bit of trouble.
- 378. It was ridiculous.
- 379. In Dylan's room there was a leak
coming through the wall,
- 380. coming through the top of the ceiling
down the wall.
- 381. And it was making him really sick.
Weren't it, Dais?
- 382. - Remember when Dylan weren't well?
- 383. We had to run all the way to the hospital.
- 384. Yeah, he was in and out the hospital.
- 385. I was talking to the landlord about it,
spoke to him.
- 386. And cos I complained, kicked us out.
- 387. What, they can just do that?
- 388. - Just throw you out?
- 389. So we got out of there.
- 390. We was in a homeless hostel
for about two years, waiting on a flat.
- 391. Yeah. But it was close to their school
which they loved, so...
- 392. We just had to stick it out.
But we was in one room,
- 393. the three of us were in one room.
- 394. Like eating, sleeping, all the rest of it
and Dylan was just climbing the walls.
- 395. Honestly,
like boxed in like that, so, yeah.
- 396. They eventually offered me a flat,
so the good news was it was a flat.
- 397. Bad news was it was up here.
- 398. And they couldn't give you
anywhere near your family?
- 399. No, not in London.
- 400. They're, they're moving out the likes of me.
It's just too expensive for 'em.
- 401. So how's the kids taking it?
- 402. They're brokenhearted about leaving school.
- 403. Especially Daisy. She's furious with me.
- 404. Having to leave her friends and her nan.
- 405. I mean there was nothing I could do about it.
I couldn't have Dylan boxed in like that.
- 406. - Ah, she'll make friends soon enough.
That's what I've told her.
- 407. And I've got a plan.
- 408. We got a little garden now and they've
each got a room of their own.
- 409. I'm gonna get a part-time job
and then I'm gonna go back to me books.
- 410. Oh, you at college?
- Open University.
- 411. Yeah, I mucked up a little bit at school
so it's like a second chance.
- 412. But that all fell apart a little bit when
we was at the hostel,
- 413. but I'm not gonna give up.
- 414. Can't, can I?
- 415. Good on you, lass.
- 416. It's bloody freezing in here.
- 417. Oh, it must be a short.
- 418. Right, where's your fuse box?
- 419. There's nothing on the metre.
- 420. The kids are starting school and
I wanted to get 'em some nice new clothes.
- 421. And I thought I was gonna
get me money tomorrow.
- 422. Right.
- 423. I'll bring me tools round
and I'll sort this place out for you.
- 424. - Will ya?
- Yeah, course I will.
- 425. Shouldn't take long.
- 426. Right, thank you.
- 427. "Max Million", to my fucking address?
- 428. China, what's in this box?
- Dan, it's not what you think it is.
- 429. Don't jump to conclusions.
- 430. Shift that bloody rubbish and shift your arse.
- 431. I wanna see what's in this box.
- 432. Oh my God. Wow.
- 433. - What d'you think of these?
- Bloody trainers?
- 434. - Trainers.
- 435. - These are only the best, Dan.
- Very best.
- 436. - Aren't they, Piper?
- 437. - Aren't they?
- 438. - Stop it, man, I've got brittle bones.
- 439. Anyways, I've got a test for you, Dan.
- 440. Go on, open it.
- Open that.
- 441. What's the difference?
- 442. Yeah. What's the difference
between them two?
- 443. They look the same.
- 444. Bang on, brother.
- 445. The difference is, they'd have cost me
150 quid on the high street...
- 446. And I'm gonna sell those for 80 quid.
- 447. Cheap counterfeits
to my fucking address?
- 448. I could have the Chinese Mafia
or the bloody Customs at me door.
- 449. The brass neck of the bloody pair of you.
- 450. Dan, these are not counterfeits.
- 451. They're from the same factory as these.
- 452. Exactly the same quality.
Continuation of the same run.
- 453. - D'you not believe us?
It's fucking genius.
- 454. How d'you manage this?
- 455. Well I know a guy from Guangzhou, don't I,
who works in the factory.
- 456. Yeah, works in the factory.
- 457. He's football mad.
- 458. He knows everything
about the teams, the players, everything.
- 459. So we do the deals by e-mails.
I send him the money by PayPal,
- 460. then he sends me the package by post.
- 461. Me, you mean.
- 462. Honestly, Dan, I did mean to say,
like I get them sent to different mates.
- 463. You know, small packages
like not to attract too much attention.
- 464. They usually get through.
- 465. I'll be able to tell all me mates
I knew both of you
- 466. before you were arrested.
- 467. See these trainers, Dan,
- 468. these are the future.
- 469. No more crap jobs.
- 470. No more shit from that warehouse.
- 471. D'you know what the bastards
did this morning?
- 472. Got us in at 5:30.
- 473. Unloaded one truck.
Guess how long that took?
- 474. Forty-five minutes.
And you know how much I got paid?
- 475. Three pound and seventy-nine pence.
- 476. Waste of my fucking time.
It's worse than China.
- 477. I'm gonna make it big
one day, Dan. I'm serious.
- 478. Hi there, can I help you?
You look a bit lost.
- 479. Aye. I have to apply
for Jobseeker's Allowance...
- 480. - Right, yeah. Mmm-hmm.
- And I wanna use one of them
- 481. to get on to that Internet web thing.
- 482. Right, you could do that today.
- 483. We're a bit busy at the moment.
- 484. If you can come back a bit later,
would that be okay?
- 485. - And then contact Job Centre Plus.
- 486. And, here we are. "Claim Jobseeker's".
- 487. - Okay? So double-click on that one.
- Okay. All right.
- 488. And then we need to scroll
right the way down here to continue.
- 489. And that's your,
that's your form there for you.
- 490. So you need to run the mouse up the screen,
- 491. click into there and pop your postcode in.
- 492. - Run the mouse up the screen, yeah? Okay.
- 493. - No. No, not quite like that.
- 494. - What you need to do is get your cursor...
- "Your cursor"?
- 495. - It's a fucking apt name for it.
- 496. So when you're moving your mouse,
- 497. - you see what I'm doing with my hand?
- Aye, right.
- 498. - Look at my hand.
- Aye. Oh, right, it moves like that.
- 499. - And then continue.
- Right, okay.
- 500. - And then you start from there. Okay?
- 501. - I'll leave you with it. Okay?
- 502. Right.
- 503. Excuse me, pet.
You couldn't help us with this, could you?
- 504. Yeah. What is it?
- 505. I'm just filling this in.
I'm just... I cannot get the...
- 506. This keeps darting all over the place.
- 507. What do I do?
Do I get on to that and...
- 508. Do you just...
I mean, how do you get this down?
- 509. Right, so you're controlling this,
and you click on this bar.
- 510. - Right.
- And then you pull it down.
- 511. - Oh, right.
- And then you get...
- 512. - What, do I hold that on there, do I? Okay.
- The rest of it. Yeah.
- 513. - All right, then I can just...
- On the left side.
- 514. What, what, so I hold this
and just pull that down?
- 515. - Yeah, and click the left.
- And click...
- 516. - Click to the left.
- Yeah. Right.
- 517. And I just put that in there?
Oh, that's right, thanks very much.
- 518. - It's fine.
- 519. You're a star. Right.
- 520. Right, have I done it right? There we are...
- 521. Oh, bloody hell. What's this now?
- 522. "Error"?
- 523. Well, what have I...
- 524. Here, mate, you divvent know
what I've done here, do you?
- 525. - This error thing.
- Yeah, that's a big thing.
- 526. Do you? I don't know, I was just
filling in the thing and it just went...
- 527. - There we go.
- Oh, oh, yeah, there we go.
- 528. We're back on, right.
- 529. - You're sorted, yeah?
- Hey, can you just hang on
- 530. just for two seconds so I divvent
go back here again. I'll...
- 531. Just, just, just, I'll just like do
a couple more questions.
- 532. Yeah, I'll just stand over here, don't worry.
- 533. Er...
"Are you a Br..."
- 534. - Yeah.
- "Yes". Right. I do that.
- 535. - Right. What?
- 536. - What's...
- Then you should continue.
- 537. Should be all right.
- 538. Right, okay.
- 539. - What's...
- 540. It's, it's, it's not bloody, it's not...
- 541. - Well nowt's happening now.
- Yeah, just give it a second.
- 542. Just give it a second.
- 543. But it's just not mov... I mean, look,
it's not even, it's not even moving.
- 544. - Let me try, right.
- What? Here, get that.
- 545. This is driving me mental, this.
I mean, what have I done now?
- 546. - It's frozen. Yeah.
- It's frozen?
- 547. Well... Well, can you defrost it?
- 548. No, mate, I can't.
- 549. Think your time's up.
- 550. - What?
- Your time's up.
- 551. - Me time's up?
- Yeah, I'm sorry, mate.
- 552. - Oh, sorry, mate, yeah.
- 553. - I'll just leave you to it.
- Oh jeez.
- 554. Do you have a partner?
Er, no. She, er, she's passed away.
- 555. - Oh, I'm really sorry to hear that.
- Thank you.
- 556. D'you have any dependent children
aged under 20 living with you?
- 557. No, I don't.
- 558. It's really important we get this filled in
because we need to get the process started.
- 559. - Yeah.
- 560. Excuse me, Ann. Can I have a word, please?
- 561. Could you just give me 30 seconds, please?
We're just getting...
- 562. Well, actually,
can I have a word now, in my office?
- 563. Thank you.
- 564. - Right.
- Jesus, I've got you into trouble now.
- 565. - I'm really sorry.
- It's me that should be sorry.
- 566. You just carry on, you're doing good.
- 567. You know, Ann, we've spoke
about this before.
- 568. That isn't acceptable.
- 569. - I think in this case it's quite reasonable...
- Come on in the office.
- 570. The thing is you're setting a precedent.
- 571. It's not acceptable.
- 572. Oh, bugger. Bugger, it's...
- 573. Jesus...
- 574. I don't believe this.
- 575. No, I only want my share of the football.
- 576. Right then, that's the only team you
need to know in the northeast, is Newcastle.
- 577. What other teams do you know?
- 578. - Er, Middle... Middle-borough.
- Middlesbrough, aye.
- 579. Middlesbrough. Yeah.
- 580. You know, you divvent need to think
about them either. Aye?
- 581. There you go.
- 582. Er, we only have one Wagon Wheel left,
so I cut it into four.
- 583. But you can have two pieces
considering you're the host.
- 584. Oh, there you go. I'll put your tea down there.
- 585. - Oh, hang on.
Barclay's Premier League.
- 586. Here's the big question, Stan Li.
- 587. Did you say "Stan Li"?
- 588. Yeah. Stan Li from Guangzhou.
- 589. Are you two winding me up?
- 590. No, that's not our style.
- 591. Can you hear me, Stan Li?
- 592. Favourite player in the Premier?
- 593. Charlie Adams, Stoke City.
- 594. - Get the fuck out of here.
- 595. Are, are you taking the piss?
- 596. EPL is crazy money, man.
- 597. Charlie Adam. Four million.
- 598. No ego.
- 599. Team player.
- 600. - Tough guy.
- 601. You see his goal against Chelsea
from his own half?
- 602. - Boom!
- 603. The ball flies up, over Courtois' head.
Cross the line, line. Goal!
- 604. He's not in China.
He's in the bloody takeaway down the road.
- 605. You two, you're taking the piss.
- 606. Okay, Stan Li,
I'll e-mail you my best price. Top price.
- 607. I'm gonna see how I get on selling
these ones I've got, okay?
- 608. So I'll let you know.
- 609. Best price, no bullshit.
- 610. Remember, Charlie Charlie, all good money.
- 611. Okay, no best price, no more trainer.
- 612. No more business.
- 613. No more talkie-talkie. No more...
- 614. Right, Dan.
Check your National Insurance Number.
- 615. Yep, that's okay.
- 616. Press that button right there, Bill Gates.
- 617. - What, this one here?
- That one there, "Send."
- 618. Huh. It's taken me bloody days
to get this sorted out.
- 619. Well done, son.
- 620. Jobseeker's Application done.
- 621. Dan, don't know why you're applying
for that after your heart attack.
- 622. Right, now I'm printing your appeal form
for Employment and Support Allowance.
- 623. But you can't appeal till they carry out
a mandatory reconsideration.
- 624. Is that printing out now?
- 625. You mean, they could have
given it to me just like that?
- 626. Dan, they'll fuck you around, I'm warning you.
- 627. Make it as miserable as possible.
- 628. No accident. That's the plan.
- 629. I know dozens who have just given up.
- 630. Well they've picked the wrong one
if they think I'm gonna give up.
- 631. I'm like a dog with a bone, me, son.
- 632. I have a note on the screen, sir,
- 633. that you're awaiting a call
from the decision maker.
- 634. Jesus, 55 minutes
to hear all this again.
- 635. Am I in a time warp?
- 636. You can't proceed to the appeal
- 637. or the mandatory reconsideration
- 638. till you have the call from the decision maker.
- 639. Well, can you ask him to phone us
now, because I've got no income.
- 640. I've got no pension
and I've still got the bedroom tax.
- 641. I'll make a note on my screen, sir.
- 642. Well can you not give
him the note now?
- 643. You know, put it in his hand?
- 644. This is a call centre, sir.
- 645. Hey, Dylan. D'you want a shot
at the screwdriver?
- 646. What kills more people,
coconuts or sharks?
- 647. He likes bouncing that ball, doesn't he?
- 648. Pardon?
- 649. That ball.
He likes bouncing it, doesn't he?
- 650. Well, it started in the hostel
where we had only one small room.
- 651. Why d'you think he does that?
- 652. I think he's missing his friends.
- 653. But he also does it when he's angry.
- 654. People never listen to him,
so why should he listen to them?
- 655. There you go.
And we don't need any glue, nothing like that.
- 656. Now you give me a hand
and we'll stick this up.
- 657. Right, you go that end and I'll go this end.
- 658. And we'll stick this up here.
- 659. Yeah? Just pass it up here.
- 660. Aye, right. You do the bottom edge. That's it.
- 661. The sun heats up all
the air in these bubbles...
- 662. And it'll keep your room nice and warm.
- 663. Can you go into my tool bag there,
- 664. there's a piece of cloth.
- 665. Can you open it?
- 666. Eh?
- 667. What do you think of that?
- 668. Well it's a little present for
your new room.
- 669. - Now...
- 670. - Where shall we put it?
- Up there, maybe.
- 671. Okay, hang on.
- 672. I'll get a hook and hang it there.
- 673. Yeah, what do you think?
- 674. - It's great.
- 675. It'll look like you're under the sea.
- 676. And the sun will shine on them.
- 677. I think there will be fine, yeah?
- 678. I'll light these candles.
- 679. - Whoa.
- 680. - Now hang on.
- That one's big.
- 681. It is. Now there's four candles. Right?
- 682. Mind you don't burn yourself.
- 683. I won't burn meself,
don't worry about that.
- 684. But thank you for thinking about us, Daisy.
- 685. Put that in there like that.
- 686. And I put this one in here.
Now there's four candles in there, right.
- 687. And they last for four hours.
- 688. I'll put this small pot over. Right?
- 689. Block the hole off up there.
- 690. And then I put this big pot over the top.
- 691. Now it takes a little while
but it'll take the chill off the room.
- 692. And if you just put your hand
over there now, you'll feel it, Daisy.
- 693. If you just put your hand over there,
you'll feel it starting to warm up.
- 694. - Huh, can you feel it? Yeah?
- A little bit.
- 695. - What about you?
- Yeah, a little bit.
- 696. Were you a soldier, Dan?
- 697. Was I a soldier?
- 698. Oh, more dangerous than that.
I was a carpenter.
- 699. Right, grub's ready.
- 700. Yay!
Go round that way then, Dylan.
- 701. Good boy. There's yours, poppet.
- 702. Right, put Sweet on there.
- 703. Sit down nicely then.
- 704. - And, Dan, this one's yours.
Oh, no, not for me, thanks, no.
- 705. That's yours. All right?
- 706. Here you are. All right?
- 707. - Well, where's yours?
I had mine earlier.
- 708. I'm just gonna have a bit of fruit.
- 709. You said that yesterday,
and the day before.
- 710. All right, eat up then.
- 711. Looks delicious but, you know,
it's a wee... It's a wee bit early for me.
- 712. Please, Dan. It's the least I can do.
- 713. Thank you, Katie.
- All right.
- 714. What was that sound, Mum?
- 715. Oh, babe, one of the tiles just fell off
the wall in the bathroom
- 716. where I was cleaning it.
- 717. It's the middle of the night.
- 718. - I know.
- You should really get to bed.
- 719. Okay. I'm gonna go to bed.
- 720. I'm gonna go to bed.
- 721. I just wanted to
get all the cleaning done in there
- 722. so you can have a nice bath tomorrow.
- 723. You like a bath, don't ya?
- 724. Yeah?
- 725. So you're gonna go up
and get into bed and wrap up nicely.
- 726. Okay, good girl.
Give me a kiss.
- 727. Go and get into bed.
- 728. - All right? Good girl.
- Promise me you'll get to bed.
- 729. I promise you I'm gonna go to bed.
- 730. Good night.
- 'Night, baby.
- 731. Daniel Blake?
- 732. If you'd like to follow me, Mr Blake.
- 733. If you'd like to just take a seat.
- 734. This is the Claimant Commitment form.
- 735. You must commit yourself to spending
35 hours a week looking for work.
- 736. Now that can be newspapers, agencies,
- 737. and online via the Universal Job Match.
- 738. You just fill in the details.
- 739. But you must prove that
you've done this as well, mind.
- 740. Well I've been told by my doctor
that I'm not supposed to go back to work yet.
- 741. Then you should apply
for Employment and Support Allowance.
- 742. I have, but I've been knocked
back by some quack
- 743. and now I'm trying to appeal.
- 744. Okay. Well that's your choice, Mr Blake.
- 745. No, it's not my choice.
- 746. I've got no other form of income.
- 747. Do you want to sign this or not?
- 748. You just need to put your
signature here. I shall date it later on.
- 749. Thank you.
- 750. Now can I have a look at your CV?
- 751. "CV"?
- 752. You still don't get this, do you, Mr Blake?
- 753. This is an agreement between
you and the State.
- 754. No, you still don't get it.
- 755. - No, you must...
- I'm desperate to go back to work.
- 756. - If you're desperate to get back to work...
- Unless the doctor tells us...
- 757. You need to have an up-to-date CV,
- 758. in order to help you look for work.
- 759. Now, just hold it right there.
- 760. There's a CV workshop
that I would like you to attend
- 761. and it's this Saturday at 9:00.
- 762. No, thanks, I'll sort that out on me own.
- 763. No, Mr Blake.
This is a formal direction.
- 764. You will attend if you want to proceed
with your Jobseeker's Allowance claim.
- 765. What happens if I don't?
- 766. Then you will be referred for a sanction.
- 767. Ten seconds.
- 768. Ten short seconds.
- 769. That's how much a typical employer
spends flipping through a CV.
- 770. Fact.
- 771. Sixty applications for every low-skilled job.
- 772. Fact.
- 773. For a skilled job, it's twenty to one.
- 774. Fact.
- 775. Costa Coffee advertised eight jobs.
- 776. D'you know how many applications
they got from that?
- 777. Over 1,300.
- 778. Fact.
- 779. So, what does that mean?
- 780. We should all be drinking
a lot more bloody coffee.
- 781. Yeah, d'you wanna share that with us?
- 782. I said, we should all be drinking
a lot more bloody coffee then.
- 783. This is serious business
- 784. and people have only got
one shot at this, all right?
- 785. Well if you can count, it's obvious.
There's not enough jobs. Fact.
- 786. Yeah, well, you'll be at
the back of the queue, won't you?
- 787. For those of us in the real world,
- 788. what that means is...
- 789. "You must stand
- 790. "out from the crowd."
- 791. Get noticed. Get smart.
- 792. It's not enough these days just to, er,
- 793. just to show you have the skills.
- 794. You have to prove
- 795. how keen you are.
- 796. Okay...
- 797. What I'd like you to do now
is to, er, format your CVs.
- 798. And, remember, all of these
have to be typed up in a clear font
- 799. in hard copy.
- 800. And we're also gonna need
a digital version for online.
- 801. And some companies,
- 802. they're demanding CV videos,
sent in by smartphone.
- 803. How about that?
- 804. Okay? Let's make a start.
- 805. Are you taking any blokes on, mate?
- 806. I'm a joiner, you know
I'm just looking for some work, you know.
- 807. Not at the minute. Er, all manned up.
- 808. Okay, can, can I give you my CV?
And then if you can get in touch...
- 809. - Excuse me, mate.
- 810. D'you know if anybody's
taking anybody on round here?
- 811. Er, no, we're not taking anyone on.
- 812. Er, I'll tell you what you could do.
- 813. If you try about three units
up on the left there,
- 814. they'll probably...
They, they might be havin' one.
- 815. - Okay, thanks.
- Okay? Cheers, mate.
- 816. - Your best bet is to see him.
- Is he the boss? Him?
- 817. He's, he's the supervisor.
That's the boss there.
- 818. Excuse me, mate. D'you know if
they're taking anybody on here?
- 819. Have you got any jobs ganning?
- 820. No, you haven't?
- 821. Hey, mate, I'm looking for some work.
- 822. - Is there anything ganning on around here?
- There's nowt here, mate. There's...
- 823. There might be something,
erm, a bit further up,
- 824. - if you try one of the other estates, but...
- 825. nothing doing on here.
- 826. Help you, mate?
- 827. Aye, I was just looking for some work, mate.
- 828. I was wondering if you had
anything ganning on?
- 829. I might have.
- 830. - Aye?
- Done this graft before?
- 831. - You got any experience?
- Oh, I've got 40 years of experience, mate.
- 832. I can turn me hand to owt.
Can I give you me CV?
- 833. Way-ay, course, I'll have a look at it.
- 834. There you go.
- 835. Cheers.
- 836. - Daniel?
- Aye, that's me.
- 837. I'm Harry, by the way.
- 838. Well, you've got plenty
of experience, like, I've gotta be honest,
- 839. I'm absolutely sick of young'uns.
- 840. Half the time they divvent turn up.
When they do, they cannot be arsed.
- 841. Dylan, Dylan, come off the road, come on.
- 842. Come on.
- 843. Dylan, come on.
Catch up. Come on.
- 844. - Is this the, er, queue for the food bank?
- It is, aye.
- 845. D'you know how long we'll be waiting?
- 846. Oh, a canny long time, I reckon.
We've been here ages already.
- 847. Okay, thanks. Cheers.
- 848. - Hello.
- 849. How nice to see you.
- 850. Have you brought your little dog today?
- 851. Thank you very much, thank you.
- 852. Is it just food for yourself
and the two children, Katie? Thank you.
- 853. Would your children have
a drink of juice and a biscuit?
- 854. Would you like to go and see Agnes?
- 855. Agnes?
Could you do a juice and a biscuit, please?
- 856. Jackie?
- 857. Would you be able to
help Katie with her shopping today, please?
- 858. - There you are.
- 859. Hiya, Katie.
- 860. So, we've got one adult and two
children, yeah? Come with me.
- 861. - We'll start with the vegetables, yeah?
- 862. Right.
- 863. I'll give you one side and we'll share it, yeah?
- 864. Couple of onions.
- Is there anything we can do for you, hun?
- 865. - No, I'm fine, thanks.
- Are you sure?
- 866. - Aye, all right then.
- 867. Okay...
- 868. Have you just moved up here?
Your accent's not from here.
- 869. - You're not a Geordie girl.
- Yeah. Yeah, been up a little while.
- 870. Just come up from London.
- 871. Right. Nice accent.
- 872. Can you understand
- 873. Almost.
- 874. Right, over here.
- 875. I think we need another bag.
Have we got one?
- 876. Did you bus here?
- 877. - No? Well, sometimes.
- Well, sometimes.
- 878. She likes tea sometimes.
- 879. - Well, I'll just keep going in with stuff.
- 880. And then you tell me
what you don't need, yeah?
- 881. Have you got any sanitary towels?
- 882. - We don't have sanitary towels, no.
- No? All right, not to worry. It's all right.
- 883. - Don't really donate things much like that.
- 884. It's a shame, they should.
- 885. Right, right, if you open your bag. Rice?
- 886. - And a couple of toilet rolls?
- 887. Yeah?
- 888. We'll go to the food.
It's falling out me bag.
- 889. - You can put...
- I've got this one. Right.
- 890. Erm, tins in yours.
Put them in there.
- 891. Can you see anything else you want?
- 892. - There you go.
- Okay, thank you.
- 893. - Erm, there's pasta sauce over here.
- 894. I'll get you some pasta sauce?
- 895. The pasta sauce...
- 896. And there's, er, pasta here as well.
I'll get you a pasta.
- 897. Hey, pet, are you all right?
What are you doing? What are you doing?
- 898. Come and sit down.
It's all right. It's all right, it's all right.
- 899. Come and sit down.
Come and sit down, it's all right.
- 900. Oh...
- 901. Okay, it's all right.
It's all right, it's all right.
- 902. It's all right. D'you want a drink?
- 903. - D'you want a drink?
- I'm really sorry...
- 904. - What's the matter?
It's okay, don't worry.
- 905. I'll get you a drink.
Mum, what's going on?
- 906. It's okay. It's okay
- 907. I'm just really hungry.
- 908. - Okay, don't look at me.
- No, no, no, it's okay, it's okay.
- 909. There's no harm done.
- 910. I can't cope, Dan.
I feel like I'm going under.
- 911. Look, you'll get through this, darling.
- 912. - Thank you.
- You'll get through this.
- 913. Katie, listen to me.
This isn't your fault.
- 914. You've done amazing.
- 915. Dumped up here, on your own with two kids.
- 916. You've done nothing to be ashamed of.
- 917. - Come on, you're okay.
- 918. Come on, wipe yourself.
- 919. Come on... You're okay.
- 920. - If my mum could see me...
- It's okay.
- 921. Look, these people are here to help you.
- 922. You know, you've done nothing
to be ashamed of.
- 923. - I'm so sorry.
- No, no, you're all right.
- 924. - Can I get you anything else?
- I just felt really faint.
- 925. D'you need some paper
tissues or baby wipes?
- 926. - I'll get you some baby wipes.
- Thank you.
- 927. I felt really faint.
- 928. Katie, can I get you something to eat?
Would you like some soup or something?
- 929. Yeah, yeah, yeah...
If you could get her some water.
- 930. Sure, yeah, anything. Yeah.
You not want some food?
- 931. - Yeah, please, get...
- Even something sugary.
- 932. I'll get you a doughnut or something.
- 933. Yeah, yeah?
- 934. There's no middlemen.
Straight from the factory.
- 935. Same quality as the shop.
- 936. - Same quality, exactly.
- Well, you're gonna have to do us a deal.
- 937. I couldn't pay 80 quid for this, though.
- 938. If you go to the shop, they're 150 pounds.
- 939. - A hundred and fifty quid?
- I'm selling these for 80 pounds.
- 940. - Only 80 quid.
- See, they've still got the stickers on.
- 941. - Why are they 80?
- 942. The reason they're 80 is because
there's no middlemen, nothing.
- 943. No middlemen, whatsoever.
- You and Piper, the top new businessmen.
- 944. That's my driver, Dan.
- 945. I'll give you a bloody driver.
- 946. So no-one's worn them before?
- 947. No-one's wore them. Nothing, look.
Check the quality yourself.
- 948. I'd probably wear them for the gym.
- 949. I couldn't say 80 quid, mate.
This is too expensive for 80 quid.
- 950. - They're 150 pound in the shop.
A hundred and fifty pound, yeah.
- 951. Oh, Dan. You all right, mate?
- 952. - Aye, I'm all right, mate, aye.
- How are you doing?
- 953. Erm, listen, we're ganning, erm...
We're away down the pub the night.
- 954. There's a load of us ganning.
There's a band on, you know.
- 955. We're gonna sink a few pints.
D'you fancy, fancy coming down?
- 956. Aye, I'd murder a pint, mate, but I daresn't.
I've been telt to lay off the sauce, you know.
- 957. Oh, really?
- But, listen, tell the lads I'll come down
- 958. and pop into the sawmill, eh?
- 959. Oh, aye, aye, aye.
- 960. You know, if you fancy it anyway,
we're all going down.
- 961. So we might see you later, mate.
- 962. - Nice to see you, man.
- See you then. Ta-ta, see you.
- 963. Message for Daniel Blake.
- 964. Mr Blake, this is a call
from the DWP decision maker.
- 965. You should soon receive a letter
- 966. which states that you have been
deemed fit for work
- 967. and not entitled to Employment
and Support Allowance.
- 968. If you need any further information,
- 969. it's available online.
- 970. Fuck's sake.
- 971. - Hello?
Hi, is that Daniel?
- 972. Yes, it is. Hi.
- 973. Hi, Daniel, it's Harry Edwards here.
- 974. We spoke the other day at the garden centre...
- 975. - Oh, yeah, yeah.
- ... when you came down and handed your CV.
- 976. - How are you doing, mate? Are you all right?
- Yeah, yeah, I'm fine, thanks, yeah.
- 977. Er, listen. I tell you what, mate,
I've been going through all the CVs
- 978. I've had handed over the last couple of weeks.
- 979. And I really like the look of yours.
- 980. Erm, you've got the experience
I'm looking for.
- 981. I was wondering if you could possibly, er,
pop by tomorrow and that for an interview?
- 982. Oh... I'm really sorry, er, Mr Edwards,
- 983. but, you know, er, my doctor's told
us I cannae come back to work yet.
- 984. So you're not actually
looking for work, then?
- 985. Well, it's hard to explain, you know.
- 986. So, well, what's the point
of handing in your CV
- 987. if you're not looking for work?
- 988. Well it's the only way
I can get me benefits, you know?
- 989. "Benefits"? So you prefer to be on
benefits than do a day's graft?
- 990. You know, I thought you were
a genuine bloke.
- 991. You know, I've spent a lot of time
going through them all.
- 992. I've... I was gonna put some graft your way.
- 993. You've just wasted my time completely.
Why don't you just sod right off!
- 994. - Listen, that's not...
- 995. - That's your change and your receipt.
- Thank you.
- 996. - Thank you very much. Have a good day.
- 997. - Bye.
- Thank you, bye.
- 998. Excuse me, madam.
I think you've been shoplifting.
- 999. Would you like to come with me to
the manager's office and we can sort it out?
- 1000. I haven't been shoplifting.
- 1001. Okay, you have, and I've seen you.
So if you'd like to come with me...
- 1002. No, I've got a receipt. I've got, I've just,
- 1003. - the lady there's just served me.
- Okay, and if everything on your receipt
- 1004. is all you've got on you,
then there's no problem.
- 1005. If you'd just like to come this way
to the manager's office.
- 1006. No, I'm not going to the manager's office.
- 1007. You just stood there and watched
her serve me, I've got a receipt.
- 1008. I can lock the door and call the police.
- 1009. You're talking about locking the
door and calling the police.
- 1010. Would you like to come with me
to the manager's office?
- 1011. No, because I've just, you've
just watched me...
- 1012. Okay, and we'll sort that out.
- 1013. Okay, and if everything
on the receipt's in your bags,
- 1014. - then there's no problem.
- You don't need to shout at me.
- 1015. Okay, if you'd like to come this way.
- 1016. She's just, you've just stood
there and watched it...
- 1017. - Okay, then we'll sort it out.
- ... and serve me with, didn't you?
- 1018. And she's given me a receipt.
- 1019. Just this way.
- 1020. Ivan, I'll take it from here.
- 1021. What's your name, love?
- 1022. Katie.
- 1023. - Katie Morgan.
- Katie Morgan.
- 1024. I'm really sorry.
- 1025. I haven't done anything like this before.
I've paid for these.
- 1026. What are you gonna do?
- 1027. Katie.
- 1028. It's between me and you...
- 1029. It's got nowt to do with the store. All right?
- 1030. They're paid for.
- 1031. Get yoursel' away.
- 1032. Thank you.
- 1033. Hey, hang on a second.
Hey, hang on...
- 1034. - I'm sorry about that, I am.
- 1035. Can I get a quiet word?
- 1036. Look, if you're in trouble and you
need money, I can help, okay?
- 1037. Look, a nice girl like you,
I can definitely help.
- 1038. That's my number.
My name's Ivan, okay?
- 1039. Ring me any time, all right?
- 1040. Okay?
- 1041. Come and have a look at this.
- 1042. That is a miracle.
- 1043. He's been sat there for about 15 minutes.
- 1044. What's this, Dan?
- 1045. It's a cassette.
- 1046. What's a cassette?
- 1047. Plays music. Come here, I'll show you.
- 1048. All right.
- 1049. You pop that in there.
Oh, no, you gotta take it out the case first.
- 1050. It'll not play like that.
- 1051. Right, you put that in there like that. Yeah?
- 1052. And press that button there.
- 1053. Bit more. Harder.
- 1054. That's it.
- 1055. It was Molly's.
- 1056. She recorded it off the radio.
- 1057. Shipping forecast.
- 1058. It's on late at night.
- 1059. Sailing By.
D'you like that tune?
- 1060. - Yeah.
- Yeah, Molly loved it.
- 1061. It's nice, isn't it?
- 1062. So how'd the interview go?
- 1063. Oh, nothing's working out
with the school times at the minute.
- 1064. So I went to, erm, some of the agencies
and put my name down on the waiting list,
- 1065. cos I could do cleaning in the morning.
- 1066. Went to some hotels.
Went round all the cafes.
- 1067. Must have walked for bloody miles.
- 1068. Well, I can pick the kids
up for you, you know.
- 1069. Till I start work again.
- 1070. Dan. The answer is "coconuts".
- 1071. Correct.
- 1072. What's he talking about, "coconuts"?
- 1073. Ah, shall we tell your mum?
- 1074. - Go on.
- When I was bouncing my ball on the stairs.
- 1075. What stairs?
The stairs in our house.
- 1076. Yeah.
- Dan asked me a question.
- 1077. What, what question did he ask ya?
- 1078. "What kills people more?
- 1079. - "Coconuts or sharks?"
- 1080. And I said coconuts.
- 1081. And you got it right?
- 1082. - Is that right?
Yeah, he's right.
- 1083. Is that Molly?
- 1084. Yeah. Yeah, that's Molly, yeah.
- 1085. Let's see that, Dais.
- 1086. Show me that one.
- 1087. "Molly." Like the name.
- 1088. What was she like?
- 1089. She was special.
- 1090. Yeah, she was special, Daisy.
- 1091. Not easy.
- 1092. She was up one minute, down the next.
- 1093. Smart and funny. Huh.
- 1094. Ah, that lass made me laugh.
- 1095. Kind.
- 1096. She had a big, big heart.
- 1097. But...
- 1098. She said her head
was like the ocean.
- 1099. Dead still, then wild.
- 1100. Never knew where she'd end up next.
- 1101. I mean, the music helped that.
- 1102. But then she'd hit the rocks.
- 1103. "Where'll we sail to tonight, Dan?"
- 1104. That was our little joke.
- 1105. Her last words to me were,
- 1106. "I wanna sail away, Dan,
with the wind at me back.
- 1107. "That's all I need, Dan."
- 1108. Do you have any children?
- 1109. I'd have loved that, Daisy. No.
- 1110. - Do you miss her?
- 1111. It's okay.
- 1112. She was crazy.
- 1113. Hard work.
- 1114. But I loved her to bits.
- 1115. I'm lost without her, really.
- 1116. - There you go, pet.
- Oh, thank you.
- 1117. That must have been hard for you, Dan.
- 1118. I mean, did you look after her
right till the end?
- 1119. Well, you know, I thought it'd be
a relief when she passed away.
- 1120. Cos it was difficult to go into work,
you know, when she was ill.
- 1121. And after you've been looking after
somebody for so long...
- 1122. It seems to take over your life, you know.
- 1123. - Yeah, and you forget your own.
- 1124. Well she was lucky to have you.
- 1125. Daisy's dad, I thought was
something really special.
- 1126. He turned out not to be.
- 1127. Me mum tried to warn me about it,
but I was 18, so I didn't listen.
- 1128. And then I did the same
thing with Dylan's dad.
- 1129. You're a young lass,
you got your whole life ahead of you.
- 1130. And when you get back
to those books, you'll be flying.
- 1131. Yeah, I can't look at 'em, Dan.
They really upset me.
- 1132. - You gotta keep a hold, you know.
- 1133. You're doing your kids proud.
- 1134. I mean, we all need the wind
at our back every now and then.
- 1135. - Don't we?
- Mmm. Yeah.
- 1136. Well that's not good enough, Mr Blake.
- 1137. And how do I know you've actually
been in contact with all these employers?
- 1138. Well, I walked round the town.
I gave out me CV by hand.
- 1139. Well, prove it.
- 1140. - How?
- Well, did you get a receipt?
- 1141. Take a picture with your mobile?
- 1142. With this?
- 1143. I give you my word that's what I did.
- 1144. That's not good enough, Mr Blake.
- 1145. What about the Universal Job Match online?
- 1146. I went to the library,
there's my appointment card.
- 1147. Did my head in. And I tried my best.
- 1148. It's not good enough.
- 1149. Can I look at your CV?
- 1150. All right.
- 1151. Did you not learn anything
at the CV workshop?
- 1152. You'd be surprised.
- 1153. Not good enough, Sheila?
- 1154. I'm afraid I'm gonna have to refer you
- 1155. to a decision maker for a possible
sanction for four weeks.
- 1156. Your payment will be frozen.
- 1157. You may be entitled
to Hardship Allowance if you apply.
- 1158. Do you understand?
- 1159. And if you are sanctioned, you must
continue to look for work and sign on.
- 1160. If you don't, you may be sanctioned again.
- 1161. And it's likely to be for thirteen weeks
on the second occasion, and thereafter.
- 1162. And likely to be the maximum
of up to three years.
- 1163. Would you like me to write
you a referral to a food bank?
- 1164. Dan, you're not leaving, are you?
- 1165. Aye, I'm off to the Bahamas.
- 1166. Nah, I'm just sick of the old stuff.
I need a change.
- 1167. Are you okay, Dan?
- 1168. I'm fine, son.
- 1169. You don't look okay.
- 1170. No, really, I'm fine.
- 1171. You haven't given us a row
about leaving the rubbish out.
- 1172. I'm okay, China, really.
- 1173. If you need anything, Dan, let me know.
- 1174. Absolutely anything.
- 1175. I mean it, Dan, anything.
- 1176. I know, son.
- 1177. Twenty, forty, sixty, eighty, a hundred.
- 1178. Twenty, forty, sixty, eighty, two hundred.
- 1179. All right?
- 1180. Aye, fair enough.
- 1181. Anything else I can help you with?
- 1182. No, that's it.
- 1183. What about these?
- 1184. Good quality hand tools.
- 1185. Nae chance. I'll be ganning back
to work soon enough.
- 1186. Well, the offer's there.
- 1187. Now these look nice.
How much d'you want?
- 1188. They're not for sale, mate.
- 1189. Give us a ring if you change
your mind. See you now.
- 1190. What are you doing?
- 1191. Oh, you're freezing.
- 1192. What's wrong?
- 1193. Well, erm, the girls at school
are making fun of me.
- 1194. They're what?
- 1195. The girls at school
are making fun of me.
- 1196. Why are they making fun of you?
- 1197. My shoes fell apart.
- 1198. Oh, did they?
- 1199. But we glued them back together.
- 1200. - Mmm.
- They fell apart again?
- 1201. All right, we can get you
a new pair of shoes.
- 1202. We don't have the money.
- 1203. Don't you worry about that,
we can get you a new pair of shoes.
- 1204. Okay.
- 1205. One of the girls heard about
what happened at the food bank.
- 1206. And they're saying
things to you about that, are they?
- 1207. We'll get it sorted, don't you worry.
- 1208. D'you wanna sleep here with me?
- 1209. Yeah? All right, babe,
roll over then. Tuck in.
- 1210. That's it. Roll right over. I'll tuck you in.
- 1211. Good girl.
- 1212. Hello?
- 1213. Hello, is that Ivan?
- 1214. It is, yeah. Who's that?
- 1215. It's, it's Katie, the girl at the supermarket.
- 1216. You gave me... You gave me
your phone number.
- 1217. Okay, I remember you.
- 1218. Yeah, I was, erm... I was ringing about
the work that you were talking about.
- 1219. It's nice to meet you.
- 1220. You don't need to be nervous
with me. I can see you're in pain.
- 1221. You don't... You don't need to be, all right?
- 1222. I'm gonna help you. Okay?
- 1223. So, don't cry, right.
- 1224. I don't want you to cry, I'm gonna help you.
- 1225. I know the situation. Ivan's told us a little
bit about you and, you know,
- 1226. and that's what I'm here for.
I am gonna help you.
- 1227. Hey, ya.
- 1228. All right?
- 1229. Did they, er, they go down all right?
- 1230. Nae bother. Both fast asleep. How'd it go?
- 1231. Yeah, it was good, it was good.
It was a, it was a single-parent meeting.
- 1232. One of the mums came and spoke
to me afterwards, she was really nice.
- 1233. Ah, there's some good
people round, yeah.
- 1234. Yeah.
- 1235. Make sure you take care
of yourself, Dan, won't ya?
- 1236. Course I will.
- All right.
- 1237. - See you soon.
- Good night.
- 1238. - Give my love to the kids in the morning.
- I will do.
- 1239. - Thank you.
- 1240. Dan, it's me. Erm, thank you
for coming round tonight.
- 1241. Daisy woke up and she forgot to ask
you about her school project.
- 1242. She's, erm, she's gotta interview
somebody about their work
- 1243. and she wants to speak to you.
- 1244. Oh, and they, they loved all your stories.
- 1245. She said that Dylan was just
laughing and laughing.
- 1246. It was lovely. Nearly made me cry
when she told me.
- 1247. All right, I'll speak to you soon.
Sleep well. 'Night.
- 1248. I've come to see the girl.
- 1249. Okay. Come in.
- 1250. Erm, do I pay you?
- 1251. No, you pay the girl. It's that door there.
- 1252. Right.
- 1253. Oh, no, Dan.
- 1254. Katie, you don't need to do this.
- 1255. You shouldn't see me like this.
- 1256. I'm sorry.
- 1257. No, this, this is cut off. This is separate.
Can you... You need to get out.
- 1258. Listen, I couldn't speak to you in the flat,
I need to speak to you now.
- 1259. Dan, please, get out.
- 1260. Oh, Katie, please,
I need to speak to you.
- 1261. I just wanna speak to you. Katie!
- 1262. Dan, please, just go.
- 1263. Dan, please, I don't want you here!
Will you just go, please!
- 1264. - I've built you a bookcase.
- 1265. For your books.
- 1266. Oh, Dan. Please, just go.
- 1267. - Please, just go, I don't want you here.
- This is breaking my heart.
- 1268. Dan, please, just leave me alone.
- 1269. I've got 300 quid in my pocket.
- 1270. I can buy the kids fresh fruit.
- 1271. If you can't deal with it,
I can't see you any more.
- 1272. Listen, I've gotta go back inside.
- 1273. I don't wanna speak to you any more.
- 1274. And don't show me any more love.
- 1275. Cos you're gonna break me, Dan.
- 1276. I don't understand.
- 1277. So what jobs have you actually applied for?
- 1278. It's a monumental farce, isn't it?
- 1279. You sitting there with your
friendly name tag on your chest, Ann,
- 1280. opposite a sick man looking
for nonexistent jobs,
- 1281. that I can't take anyway.
- 1282. Wasting my time, employers' time, your time.
- 1283. And all it does is humiliate me,
grind me down.
- 1284. Or is that the point,
to get my name off those computers?
- 1285. Well, I'm not doing it any more.
- 1286. I've had enough.
- 1287. I want my date for my appointment
- 1288. for my appeal for Employment and Support.
- 1289. Have you not had that yet?
- 1290. Please listen to me, Dan.
- 1291. It's a huge decision to come off JSA
without any other income coming in.
- 1292. Look, it... It could be weeks before
your appeal comes through.
- 1293. You see, there's no time limit
for a mandatory reconsideration.
- 1294. I've got a time limit.
- 1295. And you might not win.
- 1296. Please, just keep signing on.
- 1297. Get somebody to help you
with the online job searches.
- 1298. Otherwise, you could lose everything.
- 1299. Please don't do this.
I've seen it before.
- 1300. Good people, honest people, on the street.
- 1301. Thank you, Ann.
- 1302. But when you lose your self-respect,
you're done for.
- 1303. I'll be seeing you gentlemen later.
- 1304. Oh, wait until security sees this.
- 1305. What's going on here?
What are you fucking playing at?
- 1306. - Aye-aye. You cannot touch us.
- Well that's clever, in't it?
- 1307. It's me new art installation.
- 1308. Eh? Certainly can, lads. Come on.
- 1309. Look at this, you got all the technology.
- 1310. - Look at this!
- I can't believe it.
- 1311. I cannot believe it, man.
What have you done?
- 1312. This is me new hobby.
Shall I put that on my CV?
- 1313. Did you stop, even for a second,
- 1314. to think about the consequences
of what you've done here?
- 1315. All I know, mate,
is if I divvent get my appeal date,
- 1316. I'll be here every day doing this.
- 1317. Unbelievable. Every day?
- Every day.
- 1318. Tell you what, Ben,
just phone the police. Okay.
- 1319. I cannae... Listen, mate,
I cannot believe this now.
- 1320. This is out of our hands.
We're gonna have to phone the cops, man.
- 1321. Well, if youse had done your job
like you should have done,
- 1322. I wouldn't have had to resort to this.
- 1323. I cannot believe it. I cannot believe it.
- 1324. Go on, lad, give him a hand.
- 1325. - Yes!
- 1326. Words of wisdom!
- 1327. You're the man, wee man! Eh?
- 1328. Fucking eh? Yeah!
- 1329. Are youse out of work, mate?
- 1330. Are you fucking...
Are you Daniel Blake?
- 1331. I am Daniel Blake, yes.
- 1332. Hey, this is Daniel Blake!
- 1333. Fucking look at that. Yeah!
- 1334. Yeah! Hey!
- 1335. You look fucking freezing, pal.
Here, have my jacket.
- 1336. - No, no.
- No, come on, man, have my fucking jacket.
- 1337. - It's all right, son. Look after yoursel', eh?
- 1338. Keep yoursel' warm like.
- 1339. You're a gentleman.
- 1340. So what's, what's your appeal all about?
- 1341. Liar!
- 1342. You're... You're under arrest
on suspicion of criminal damage.
- 1343. Hey, a miscarriage of justice, eh.
- 1344. Slow down. Whoa. Back off.
- 1345. All right, all right, all right.
- 1346. What the fuck's going on? Eh?
- 1347. You should be arresting the wankers
who came up with sanctions. Eh?
- 1348. That preachy baldy cunt.
What's his name?
- 1349. Ian Duncan fucking what's-his-face.
- 1350. Aye, and the posh dicks in their mansions
- 1351. who came up with the fucking
bedroom tax for disabled...
- 1352. Listen, youse are all gonna
be out of a fucking job anyway.
- 1353. Privatizing you, eh?
All the fucking Tories, man.
- 1354. Aye, members
of the fucking big club, eh.
- 1355. Fucking posh Eton twats.
- 1356. Sir Daniel fucking Blake, pal!
- 1357. Hey, should be a statue
made for you, pal.
- 1358. Fucking Sir Daniel Blake!
- 1359. Yer a fucking beauty!
- 1360. Yay!
- 1361. So, what happens now?
- 1362. Right, this is a copy of the caution sheet.
- 1363. Because you fully admitted the offences
- 1364. and you've been of good
character in the past,
- 1365. we're cautioning you for the offence
of criminal damage,
- 1366. under Section Five of the Public Order Act.
- 1367. But please remember
that these can come back
- 1368. and haunt you if you re-offend.
- 1369. So try to keep yourself out of trouble.
- 1370. Aye.
- 1371. See him out, please.
This way, Mr Blake.
- 1372. Dan. Dan!
- 1373. Come, I need to talk to you.
- 1374. We called you loads of times.
- 1375. Dan!
- 1376. Mum's been so sad lately.
- 1377. Why don't you speak to her?
- 1378. Don't you have credit on the phone?
- 1379. I see you.
- 1380. We understand what happened to your heart.
- 1381. Mum spoke to one of your neighbours.
- 1382. We didn't know about it.
- 1383. It's cold out here.
- 1384. I'm freezing.
- 1385. Please, Daisy, I'm not feeling very well.
- 1386. I made you some couscous.
- 1387. And Dylan sent you his lollipop.
- 1388. He's really missing you, too.
- 1389. Just go, Daisy, please.
- 1390. Can I ask you one question, Dan?
- 1391. Did you help us?
- 1392. Suppose so.
- 1393. So why can't I help you?
- 1394. I'm sorry.
- 1395. I'm sorry, Daisy.
- 1396. I'm really sorry.
- 1397. You know, I'm not usually a nervous person,
Katie, but I'm nervous about this.
- 1398. It's only natural, Dan.
- 1399. I just want it done, you know?
- 1400. Yeah. Well, you're prepared.
You got all your papers.
- 1401. You've got a good,
good person representing you.
- 1402. And then when you're done,
you can come, come to dinner to celebrate.
- 1403. The kids are really looking
forward to seeing you.
- 1404. Hi, er, Daniel Blake. I've come for my appeal
for the reinstatement of my...
- 1405. Employment and Support Allowance.
- 1406. - Daniel, hi. Hello. Are you all right?
- 1407. - Hi, I'm Katie. I'm a friend of Daniel's.
- 1408. - You're here for support, yeah?
- 1409. Daniel, your appeal will be heard by
a legally qualified chairperson and a doctor.
- 1410. - Aye, fingers crossed.
- 1411. If I lose this appeal, I'm out on the streets.
- 1412. Well, we've got some updated
reports here from your GP,
- 1413. your own consultant and your
- 1414. And they're all furious.
- 1415. You're gonna win this, Dan.
- 1416. I do this every week.
- 1417. - I bet me life on it.
- I told ya.
- 1418. Just be yourself,
answer the questions and relax.
- 1419. I'm really confident.
- 1420. D'you have any questions?
- 1421. Well, I've got one or two things
I'd like to get off me chest.
- 1422. - But will they listen?
- It's the least they can do.
- 1423. And can I go in with him?
- 1424. I'll certainly ask.
Would you like her to?
- 1425. - Yeah. Definitely, yeah.
- 1426. Okay, I'll certainly ask. No problem at all.
- 1427. All right. Thank you.
- 1428. My pleasure.
I'll just go and see what the score is.
- 1429. - Yeah.
- Sounds good, don't it?
- 1430. Look at them.
- 1431. It's funny, they've got my life in their hands.
- 1432. Thanks, Katie, for coming.
- 1433. Thank you for asking me.
- 1434. - You stubborn old bastard.
- 1435. I think I'll go
and freshen up, yeah?
- 1436. All right.
- 1437. Can somebody, er,
phone an ambulance, please? 9-9-9.
- 1438. There's a guy collapsed in the toilet.
He's flat out.
- 1439. Phone 9-9-9. Somebody, please.
- 1440. Dan!
- 1441. No! Dan!
- 1442. Just had a heart attack.
Yeah, two breaths, please.
- 1443. Oh, Dan!
- 1444. - Just the two breaths...
- Is he breathing?
- 1445. Oh, Dan.
- 1446. Listen, we're trying to help
him as much as we can.
- 1447. No, no, no, please keep going,
please keep going. Don't stop.
- 1448. I'm afraid we've lost him.
- 1449. No, don't say that,
please don't say that. No.
- 1450. - No, please!
- I'm so sorry.
- 1451. I'm sorry.
- 1452. - Please...
- Where's the ambulance now?
- 1453. - Please.
- No response at all.
- 1454. Please. Please try again.
- 1455. Erm...
- 1456. They call this a "pauper's funeral"
because it's the cheapest slot, at 9:00.
- 1457. But Dan wasn't a pauper to us.
- 1458. He gave us things that money can't buy.
- 1459. When he died, I found this on him.
- 1460. He always used to write in pencil.
- 1461. Erm...
- 1462. And he wanted to read it at his appeal
but he never got the chance to.
- 1463. And I swear that this lovely man,
- 1464. had so much more to give,
- 1465. and that the State drove him
to an early grave.
- 1466. And this is what he wrote.
- 1467. "I am not a client, a customer,
nor a service user.
- 1468. "I am not a shirker, a scrounger,
a beggar, nor a thief.
- 1469. "I'm not a National Insurance Number
or blip on a screen.
- 1470. "I paid my dues, never a penny short,
and proud to do so.
- 1471. "I don't tug the forelock, but look my
neighbour in the eye and help him if I can.
- 1472. "I don't accept or seek charity.
- 1473. "My name is Daniel Blake.
I am a man, not a dog.
- 1474. "As such, I demand my rights.
- 1475. "I demand you treat me with respect.
- 1476. "I, Daniel Blake, am a citizen,
- 1477. "nothing more and nothing less."
- 1478. Thank you.