1. Hey, Ma, look. An airplane.
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2. What?
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3. Airplane.
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4. Oh, yeah. Huh.
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5. Who was TV's Kojak?
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6. Darren McGavin.
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7. Kojak, not Kolchak.
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8. Oh, um...
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9. - How many letters?
- Seven.
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10. Do you have any letters already?
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11. Yeah. The third
letter is a V, I think.
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12. I'm not sure.
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13. Blank-blank-blank-V-
blank-blank-blank. Right?
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14. Yes, I think.
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15. It's a bald guy, right?
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16. Ladies
and gentlemen, as we start our descent,
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17. please make sure
your seat backs and tray tables
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18. are in full upright position,
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19. make sure your seat belt
is fastened securely
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20. and all carry-on luggage is stowed
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21. beneath the seat
in front of you or in the overhead bins.
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22. Please turn off all electronic devices
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23. until we are safely parked at the gate.
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24. Thank you.
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25. November 12th, 1995.
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26. Dear Michael.
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27. Fuck you. Just fuck you.
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28. You just walk away?
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29. After all you said to me?
After all we did?
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30. After all those fucking promises?
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31. After all that fucking fucking?
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32. Ladies and gentlemen,
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33. allow me to be the first
to welcome you to Cincinnati,
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34. where the local time is 7:43 p.m.,
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35. and the temperature is
68 degrees Fahrenheit.
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36. We will be
taxiing for a while, so please stay seated
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37. until the pilot turns off
the "fasten seat belt" light.
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38. Sorry I grabbed your hand.
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39. It's okay.
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40. It's a reflex.
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41. I'm usually sitting next to my wife.
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42. I don't like to fly.
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43. I said it's okay.
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44. You can let go now, though.
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45. Robert Hernandez,
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46. please pick up the white courtesy phone.
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47. Please, Robert Hernandez
to the white courtesy phone, please.
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48. Welcome to Cincinnati/North
Kentucky International Airport.
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49. While on the moving sidewalk,
please stand to the...
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50. - Hello.
- Hi.
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51. I need to go to The Fregoli.
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52. Downtown.
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53. Yup.
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54. Ladies and
gentlemen, your attention, please.
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55. No parking or waiting allowed.
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56. Unattended vehicles
in this area will be towed.
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57. - Thanks.
- Yup.
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58. Can I smoke in here?
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59. You see that sign?
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60. Oh.
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61. You're from England, right?
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62. Yeah, I'm from England.
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63. I can tell by your accent.
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64. And the whistling, that's British Airways.
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65. It's Lakme, actually.
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66. Nah, that's British Airways.
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67. Anyway, I have an ear for accents.
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68. How's the weather there now? Good?
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69. Well, I'm from
there originally. I live here now.
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70. In Sin-Sin City, you know, as I call it?
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71. Not here. The States.
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72. "The States." I like that.
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73. "Across the pond. The States.
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74. "The trolley. Cheerio.
Put another shrimp on the barbie."
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75. I like all that English stuff.
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76. Whereabout in "The States"?
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77. Los Angeles.
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78. Oh, LA, LA. Yes, sir.
Oh, yeah. Tinseltown.
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79. Well, Cincinnati's
a great city, too. Don't knock it.
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80. I wasn't. I'm sure it is.
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81. Damn straight.
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82. First time?
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83. Once before.
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84. Oh, it's changed since then.
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85. You ought to check it out,
you know, while you're here.
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86. - Yeah, I will. Thanks.
- Yeah. You're welcome.
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87. Fuck you, asshole!
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88. Yeah, you oughta check it out.
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89. Check it out.
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90. The zoo is great.
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91. World-class, they say.
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92. Many, many important, you know, uh,
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93. whatchamacallit, endangered species,
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94. breeding programs, you know.
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95. It's famous for it.
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96. Pandas. Other things.
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97. - Owls.
- Uh-huh.
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98. That sounds fascinating.
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99. Damn straight.
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100. Yeah, you should check it out.
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101. Oh! And you gotta try the Cincinnati chili.
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102. It's chili like you never had. Trust me.
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103. LA chili? England chili? Forget about it.
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104. They make it here
with cinnamon and chocolate
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105. and they serve it over pasta.
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106. Imagine that if you can.
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107. I'll try to, yeah. Thanks.
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108. Is there a toy store near the hotel?
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109. A toy store?
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110. You mean, a "toy" store?
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111. Yeah, toy store.
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112. Yeah, there's a "toy" store
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113. about two blocks up.
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114. It's open all night.
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115. Real class place.
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116. I have a pickup call at 16th and Lincoln.
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117. Anybody in the area?
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118. Anyway, there's a lot to see in the city.
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119. - Revitalized downtown...
- I'm only here for a day.
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120. - What?
- I'm just here for a day.
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121. You know, I'm sorry. I'm not getting that.
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122. The accent.
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123. I'm just here for a day.
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124. Well, the zoo then.
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125. You don't need
more than a day for the zoo.
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126. It's just zoo-sized.
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127. And the chili.
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128. You only need, like, an hour for the chili.
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129. Hey, that's Michael Stone.
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130. Michael Stone.
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131. Harris, can you get these bags, please?
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132. That's Michael Stone.
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133. Hello. Welcome to The Fregoli.
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134. Hi, I'm checking in. Stone.
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135. Welcome, Mr Stone.
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136. Oh, there we go. Michael Stone.
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137. Smoking, king-sized bed.
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138. And you'll be with us
for just one night, sir?
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139. One night. Yes.
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140. I'll just need to make an imprint
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141. of your credit card, for incidentals,
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142. and we'll be all set.
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143. I'd like a quiet room, if you have one.
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144. Yes, sir. Of course.
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145. I have a charming deluxe smoking
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146. junior suite on the tenth floor
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147. with a king-sized bed.
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148. Far above the street noise.
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149. - That sounds good.
- Great.
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150. So it's all set then.
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151. Dennis here will show you to your room.
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152. - Oh, thank you.
- Right this way, sir.
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153. - My name is Dennis.
- Hi.
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154. After you, sir.
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155. So how was your trip in?
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156. It was fine, thanks.
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157. Good.
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158. - Bumpy? At all?
- Uh, no.
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159. - I'm sorry?
- No.
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160. Oh, well, you're safe now.
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161. I think the room will be to your liking, sir.
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162. Just up here to the left, sir.
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163. There you go, after you.
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164. - Nice weather we're having.
- Yeah.
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165. - What?
- Yes.
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166. Yes, the weather is very good.
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167. Very, very, very, very good.
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168. Sixty-eight degrees Fahrenheit.
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169. And here we are.
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170. After you, sir.
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171. It's the bathroom.
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172. Air conditioning and heat controls here.
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173. TV, remote control. Mini-bar.
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174. All self-explanatory, I think.
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175. Um...
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176. Ice machine down the hall.
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177. And would you like me
to get you some ice before I leave?
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178. No, I'm okay, thanks. Here you go.
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179. Oh. Thank you very much, sir.
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180. If you need anything at all,
please just give us a ring.
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181. - My name's Dennis.
- Thanks.
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182. - Good night.
- Good night.
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183. Touch
the door to the room.
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184. If it feels hot, do not open it.
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185. Fill the tub with water, soak a towel,
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186. and place it in the space
at the bottom of the door.
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187. If the door is not hot,
you may leave the room,
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188. but bring your room key with you
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189. in case exits are blocked
and you need to get back in.
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190. Hmm?
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191. Room service.
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192. How may I help you, Mr Stone?
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193. Um, I'd like to order some room service.
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194. Yes.
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195. I'll have
the Bibb lettuce salad and the salmon.
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196. Yes, sir.
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197. Would you like anything to drink tonight?
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198. No. I'll find something in the mini-bar.
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199. Very good.
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200. Dessert? We have a...
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201. No, no, no, thanks.
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202. Very good, sir.
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203. So that's a Bibb lettuce, Gorgonzola,
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204. - prosciutto, and walnut salad.
- Yes.
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205. With honey raspberry
vinaigrette dressing.
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206. Yes.
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207. And the wild-caught
Copper River Alaska salmon amandine.
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208. - Yes.
- With baby asparagus...
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209. - Yes.
- ... and the black truffle broth.
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210. - Yes.
- Very good.
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211. And that's for room 1007?
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212. Yes.
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213. Very good.
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214. It's 9:13 now.
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215. It should be there within 35 minutes,
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216. which will make it 9:48.
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217. Thank you.
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218. - Thank...
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219. Hello?
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220. Hey.
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221. Oh, hi.
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222. You just get in?
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223. I'm at the hotel. How are you?
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224. Pre-menstrual.
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225. How was the flight?
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226. Ah, it was okay. A little bumpy.
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227. Oh, I hate that.
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228. Just a minute, Henry!
No, I'm on the phone!
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229. Just a minue!
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230. What?
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231. - No, it's Daddy!
- Donna.
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232. - Daddy!
- Donna.
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233. - Daddy!
- Donna!
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234. He wants to say hi.
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235. Okay. Donna, I don't want to...
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236. Hold on.
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237. He's coming downstairs.
He's in his pirate suit.
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238. Come on, Henry. Daddy's waiting.
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239. Yes. It's long-distance!
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240. Jesus.
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241. - Here he is.
- Okay.
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242. Hi, slugger.
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243. Say something.
It's long-distance.
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244. Hi, Daddy. I'm a pirate.
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245. Are you?
That's great. I'm glad to hear your voice.
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246. Did you buy me something?
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247. Not yet. But I will. I just got here.
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248. Okay, I love you. Take care. Bye.
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249. Well, he gets right to the point.
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250. Yeah.
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251. So, um...
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252. What else? I mean, how's your room?
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253. It's, you know, it's a room.
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254. It's nice, I guess. Big bed.
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255. Oh, that's good. You can
thrash about all you like.
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256. Okay, Donna,
it's not that I like it. It's restlessness.
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257. Okay, okay. I'm sorry. I'm sorry.
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258. You doing anything tonight?
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259. No.
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260. I ordered room service.
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261. I'll watch a movie
or something. I don't know.
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262. I should get some sleep.
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263. Okay.
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264. Well, I better go.
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265. I've got to get dinner together for Hen.
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266. Okay.
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267. Have a good night.
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268. Okay.
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269. - Good luck tomorrow.
- Yeah, thanks.
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270. - Okay, bye.
- Bye.
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271. "Thank you.
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272. "It is my privilege today
to talk to you about customer service,
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273. "what it is and why it's
an essential component
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274. "of any successful business enterprise.
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275. "The front line of every
customer department
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276. "is the group of folks
who interact directly with the public.
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277. "The telephone representative
at corporate headquarters,
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278. "the retail associate
on the floor of the regional store,
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279. "the guys or gal..."
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280. Fuck.
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281. - You bitch.
- Asshole.
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282. Then why are you still here?
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283. I'm leaving.
I just need to find my wallet.
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284. Why don't you
find your balls while you're at it?
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285. You knew I didn't
want to get married.
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286. Yeah. Well,
you agreed to it. You're a grownup.
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287. Yeah, I'm a grownup.
You remind me of that every day.
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288. Well, someone has to.
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289. Bitch.
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290. Asshole.
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291. I'm going.
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292. Oh, yeah?
Where are you gonna go?
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293. - I'm just going. Fuck you.
- Fuck you.
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294. - Fuck you.
- Fuck you.
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295. - Fuck you.
- Fuck you. Fuck you.
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296. - Why don't you fuck off, bitch?
- You fuck off.
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297. You know, my mother was right
when she said you're a bitch.
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298. - Fuck you. Fuck you.
- Fuck you.
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299. Housekeeping.
Would you like turndown service tonight?
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300. Thank you.
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301. It is my privilege today to talk to
you about customer service.
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302. What it is and why...
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303. Shit.
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304. I mean, what the fuck did I do, Michael?
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305. It's a goddamn mystery.
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306. It's like
the goddamn mystery of the ages.
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307. Oh, shit.
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308. One minute, we were going to spend
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309. the rest of our lives together,
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310. and the next...
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311. Amarossi. Okay.
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312. Hi, Bella. It's Michael.
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313. Shit.
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314. Hi, Bella, it's Michael.
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315. Hi, Bella...
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316. Hi, Bella, it's Michael.
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317. Fuck.
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318. Six...
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319. Hello?
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320. Hello?
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321. Hello. Um...
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322. May I speak to Bella Amarossi, please?
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323. This is Bella.
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324. Bella?
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325. Hi, I wasn't sure... Hi... I... Uh...
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326. it's, uh...
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327. Who is this?
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328. It's Michael.
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329. I didn't recognize your voice.
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330. - Michael?
- Michael Stone.
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331. Michael Stone. From...
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332. Oh, my God!
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333. Michael?
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334. Oh, my God!
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335. Wow.
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336. Where are you?
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337. I'm in Cincinnati on business
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338. and I thought of you
and I looked you up in the phone book
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339. and there you were, so, uh...
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340. It's good to hear your voice.
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341. Yours, too.
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342. I'm shaking.
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343. Jesus, how long has it been?
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344. Ten years.
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345. Eleven.
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346. Oh, right.
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347. Uh...
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348. - I'm married.
- Oh.
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349. I have a kid.
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350. Oh.
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351. That's great.
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352. - Congratulations.
- Thanks.
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353. You?
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354. No.
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355. I've missed you.
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356. Yeah.
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357. That's a weird thing to say.
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358. I know. I'm sorry.
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359. Well,
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360. it doesn't matter.
It's all water under the fucking bridge.
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361. The fucking bridge.
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362. Yeah.
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363. Well, I am sorry.
I do think about you a lot.
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364. Yeah.
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365. I guess the postcards
must've gotten lost in the mail.
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366. Do you want to maybe get a drink, Bella?
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367. Oh.
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368. I don't know, Michael.
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369. This is all very intense.
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370. It's like out of the blue.
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371. I just came out of this
stupid relationship with a psycho.
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372. And I just...
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373. I don't know, I'm not sure you want to be
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374. the victim to my current
emotional imbalance tonight.
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375. Yeah.
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376. Well, I understand.
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377. I mean,
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378. I could, I guess. I don't know.
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379. Jesus, Michael,
it's been so fucking long.
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380. And you just call? Out of nowhere?
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381. I'm sorry. It was stupid.
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382. Everything's just screwed-up.
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383. I'm not thinking straight.
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384. There's something wrong with me.
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385. Well, where are you staying?
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386. The Fregoli.
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387. La-di-da, you're doing well.
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388. Oh. You know. It's boring.
Everything's boring.
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389. Okay, I could meet you there.
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390. At the bar. I have to go to work early, so,
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391. I can't stay very long.
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392. Yeah, that sounds great.
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393. It'll be lovely to see you.
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394. This is really weird.
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395. I've gained some weight.
Not terrible or anything, but just
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396. so you don't look at me
like freaked-out or something,
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397. because I just couldn't
handle that right now.
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398. I wouldn't do that.
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399. Okay.
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400. And I have a fake tooth in the front
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401. because I fell
and hit a cement bench with my mouth.
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402. But I don't think you can tell.
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403. They matched it pretty well.
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404. Okay.
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405. I look forward to seeing you.
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406. Bye, Michael.
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407. Bye, Bella.
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408. Soak a towel,
and place it in the space...
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409. What is the meaning
of this, may I ask?
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410. Oh, Mother, Godfrey loves me.
He put me in the shower.
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411. Whatever are you talking about?
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412. Godfrey loves me. Godfrey loves me.
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413. Godfrey,
I demand an explanation.
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414. I think, perhaps, madam,
that I had better resign.
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415. Yes, I think you'd better.
That's a very good idea.
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416. What do you think your father
would say to all this?
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417. I don't care
what anybody says. Godfrey loves me.
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418. Now see here, young lady,
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419. you take a bath and
put on some dry clothes.
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420. And come downstairs immediately.
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421. - Do you hear?
- Godfrey loves me.
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422. Oh, I've never heard of
anything like this in my life.
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423. - Good to see you.
- Good to see you.
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424. Mmm.
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425. - There you are. Hey.
- Oh.
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426. Michael?
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427. Bella!
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428. Mmm.
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429. You look great.
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430. Thank you.
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431. You, too.
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432. Have a seat. Please.
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433. It's really lovely to see you.
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434. Thanks.
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435. Let me get the waitress' attention.
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436. Excuse me. Excuse me.
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437. It's busier here than I would've thought.
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438. Hi. Do you know what you want?
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439. Um...
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440. I... What are you having, Michael?
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441. A Belvedere martini with a twist.
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442. Same old Michael.
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443. I'll have one of those.
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444. Make it two.
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445. Back in a minute.
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446. So.
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447. You look good.
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448. Tell me what's going on.
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449. Not too much.
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450. I'm embarrassed to say.
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451. I'm working for the state,
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452. doing graphics for the
health department.
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453. Graphics?
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454. Yeah, I design pamphlets.
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455. You know, teen pregnancy, STDs,
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456. diabetes.
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457. I see. Well, that sounds interesting.
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458. It's okay.
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459. My boss is a dick.
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460. I guess that fits right in with the
teen pregnancy and the STDs.
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461. Do I look bad? I look bad, don't I?
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462. No, you look good.
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463. Why did you go, Michael?
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464. I don't know.
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465. I can't explain.
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466. Here we are. Two Belvedere
martinis straight-up with twists.
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467. Thank you.
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468. You're welcome. Enjoy.
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469. Old times.
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470. That's nice.
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471. Yeah.
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472. I've missed you.
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473. Me, too.
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474. Try to.
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475. Try to what?
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476. Try to explain.
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477. Huh.
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478. I think I might have
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479. psychological problems.
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480. Oh, good. That clears things up. Thanks.
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481. It's hard to explain.
Copy !req
482. I've been running for a long time now.
Copy !req
483. Running?
Copy !req
484. We were special together.
Copy !req
485. That's what I thought.
Copy !req
486. Yeah. I agree.
Copy !req
487. But things kind of shifted.
Copy !req
488. But just like completely suddenly?
Copy !req
489. I was so pissed at you.
I was so fucking hurt.
Copy !req
490. I didn't get out of bed for a year.
Copy !req
491. Do you realise that?
Copy !req
492. Jesus.
Copy !req
493. I'm sorry.
Copy !req
494. God, you drank that fast.
Copy !req
495. I get a lot of practice.
Copy !req
496. Listen, do you feel that you changed?
Copy !req
497. I mean, do you feel that you changed?
Copy !req
498. What are you talking about?
Copy !req
499. I don't know. I don't know.
Copy !req
500. Like, in any way?
Like, in any way did you change?
Copy !req
501. Like, while we were together.
Copy !req
502. Like, did I change you? Did you change?
Copy !req
503. Did anything change?
Did a change occur? Did a...
Copy !req
504. Michael, you're freaking me out.
Copy !req
505. I can't take being more
freaked out right now.
Copy !req
506. I'm sorry. I'm a mess. I'm just...
Copy !req
507. Do you want to maybe
go up to my room for another drink?
Copy !req
508. We could talk more privately.
Copy !req
509. What?
Copy !req
510. We're not going to fuck, Michael.
Copy !req
511. I wasn't... I just...
Copy !req
512. I'm just really bloody lonely,
and we had something.
Copy !req
513. And I thought maybe we could
figure out what it was.
Copy !req
514. You've got to be kidding.
Copy !req
515. Oh, this isn't going well.
Copy !req
516. I'll just get the check then. Miss?
Copy !req
517. - Jesus. Wow. What?
- Miss?
Copy !req
518. I can't... I can't believe you.
Copy !req
519. Fuck you, Michael. Fuck off.
Copy !req
520. Bella! I'm just trying to understand!
Copy !req
521. Isn't that Michael Stone?
Copy !req
522. It's Michael Stone, yes.
Copy !req
523. and the next minute
you're out the door
Copy !req
524. with barely a goodbye.
Copy !req
525. Have a good fucking life, Michael.
Copy !req
526. Love, Bella.
Copy !req
527. Hello. May I help you?
Copy !req
528. Hello there.
Copy !req
529. I am looking for a toy for my son, Henry.
Copy !req
530. Perhaps you've
heard of him, he's a pirate.
Copy !req
531. Oh.
Copy !req
532. Oh, dear, this is
not quite the store I expected.
Copy !req
533. No, I suppose not those kind of toys.
Copy !req
534. It's not my night.
Copy !req
535. What's that behind you?
Copy !req
536. Oh, that?
That's an antique. It's Japanese.
Copy !req
537. It's quite unusual.
Copy !req
538. It's pretty.
Copy !req
539. Hot. Hot.
Copy !req
540. Hot!
Copy !req
541. Ahh!
Copy !req
542. Ahh! Fuck!
Copy !req
543. Fuck!
Copy !req
544. Cold! Fuck you! Fuck!
Copy !req
545. Fuck you!
Copy !req
546. Fuck!
Copy !req
547. Okay.
Copy !req
548. There we go.
Copy !req
549. Mmm.
Copy !req
550. Anyway, I can't wait
to see you when I get back.
Copy !req
551. How's Thursday?
Copy !req
552. No, it's super-fancy.
Copy !req
553. Oh, my God. Is he cute?
Copy !req
554. Jesus.
Copy !req
555. Someone else.
Copy !req
556. Where are my fucking pants?
Copy !req
557. Fuck!
Copy !req
558. Hello, miss?
Copy !req
559. Shit. Shit!
Copy !req
560. Yes?
Copy !req
561. I'm sorry to bother you.
I was just looking for my friend's room.
Copy !req
562. - Not here.
- I'm sorry.
Copy !req
563. It's okay.
Copy !req
564. Hi! Oh.
Copy !req
565. Hello. Can I help you?
I thought you were someone else.
Copy !req
566. No, sorry.
I thought you were someone else.
Copy !req
567. That's okay.
Copy !req
568. - Yes? Yes?
- Um...
Copy !req
569. I'm sorry to bother you. I'm looking for...
Copy !req
570. Who is it?
Copy !req
571. - My name's Michael Stone.
- Oh!
Copy !req
572. Oh! Hold on!
Copy !req
573. Hi! Oh, my God! It's you.
Copy !req
574. Hi, I'm sorry to bother you...
Copy !req
575. No. Not at all!
Copy !req
576. Do you want to come in?
Copy !req
577. I was just looking for someone.
Copy !req
578. I think I've got the wrong...
Copy !req
579. Who's there, Em?
Copy !req
580. It's Mr Stone! Michael Stone!
Copy !req
581. Really?
Copy !req
582. Oh, my God.
Copy !req
583. Hello!
Copy !req
584. Oh! Do I look awful?
I was just taking my makeup off.
Copy !req
585. Oh, my God. Ugh. Don't look at me.
Copy !req
586. Hello.
Copy !req
587. No, you look lovely.
Copy !req
588. I can't believe you're in our room.
Copy !req
589. We came here from Akron
just to hear you speak.
Copy !req
590. Oh, my God. Please don't look at me.
Copy !req
591. Well, I'm certainly very flattered.
Copy !req
592. - You can look at me.
- Emily.
Copy !req
593. Is there something we can do for you?
Copy !req
594. I mean...
I don't mean that in a weird way.
Copy !req
595. Although... No, I'm kidding!
Copy !req
596. I'm just... Oh, my God.
Copy !req
597. Oh! I was...
Copy !req
598. I was trying to find my friend.
Copy !req
599. I thought this was his room. And...
Copy !req
600. Oh, nope.
Copy !req
601. Nope. Unless he's
hiding under the bed!
Copy !req
602. We think you're super-brilliant.
Copy !req
603. - We both read your book.
- Oh!
Copy !req
604. Yay for your book!
Copy !req
605. Thank you.
Copy !req
606. Are you ladies in customer services?
Copy !req
607. - Well, yes, as a matter of fact.
- Mmm-hmm. Uh-huh.
Copy !req
608. We're both team leaders
in a phone room.
Copy !req
609. We read your book
Copy !req
610. and productivity went up
90% in our department.
Copy !req
611. You're so smart.
Copy !req
612. I'm not sure I should even
say words in front of you,
Copy !req
613. because you'll see how dumb I am.
Copy !req
614. Shut up, Lisa.
Copy !req
615. No, don't. Don't shut up, Lisa.
Copy !req
616. You have a miraculous voice.
Copy !req
617. Oh, God, no!
Copy !req
618. Yick. Me?
Copy !req
619. Yick. No way. No way.
Copy !req
620. Lisa, you're being nuts.
Copy !req
621. Say, would you ladies like to
get a drink at the bar, maybe?
Copy !req
622. We could chat.
Copy !req
623. Talk about phone system innovations.
Copy !req
624. Oh, um...
Copy !req
625. Um, yeah! I think
we could manage that. Right, Lisa?
Copy !req
626. Do you need to find your friend, though?
Copy !req
627. No.
Copy !req
628. Two beautiful ladies trumps my friend.
Copy !req
629. Oh, my goodness. Thank you so much!
Copy !req
630. I'm blushing.
Copy !req
631. Yes, thank you so much!
Copy !req
632. I'm blushing, too.
Copy !req
633. I can't believe we bumped into you.
Copy !req
634. You know, we sprung for this hotel
Copy !req
635. because this is like
a mini-vacation for us.
Copy !req
636. We can't even afford it.
Copy !req
637. But look what happened!
Copy !req
638. It's so worth it.
Copy !req
639. Oh.
Copy !req
640. I love this song.
Copy !req
641. How I long to be near...
Copy !req
642. Shut up, Lisa.
Copy !req
643. I even got a massage
tonight in the room!
Copy !req
644. Mmm.
Copy !req
645. It's good to splurge every now and again.
Copy !req
646. Emily and I work for Tessman in Akron.
Copy !req
647. We're only customer service reps,
Copy !req
648. so you can imagine our salaries.
Copy !req
649. - Tessman?
- Tessman Foods.
Copy !req
650. We make packaged bakery items
shipped all over the Midwest.
Copy !req
651. Nibble-O's,
Copy !req
652. Choco-bricks,
Copy !req
653. Apple-Flats, Strawberry Trifles,
Copy !req
654. Knick-Knacks, Scroochies?
Copy !req
655. Oh, yes. Yes. Splendid.
Copy !req
656. I'm familiar.
Copy !req
657. Brownie Balls, don't forget.
Copy !req
658. Brownie Balls. Yeah, they're new.
Copy !req
659. Hello again.
What can I get you?
Copy !req
660. Oh, hi.
Copy !req
661. Uh, do you ladies know what you want?
Copy !req
662. Um, I'll have an apple mojito, please.
Copy !req
663. Can you make those
with apple schnapps?
Copy !req
664. Yum. Yum. Yum.
Copy !req
665. I think probably.
Copy !req
666. That sounds really, really good.
Copy !req
667. I'll have the same.
Copy !req
668. And for you, sir?
Copy !req
669. Belvedere martini,
Copy !req
670. dry, straight-up, twist.
Copy !req
671. I'll be back in a minute.
Copy !req
672. So, what do you ladies do for fun?
Copy !req
673. Besides drinking?
Copy !req
674. - Emily, stop! God!
- Hey!
Copy !req
675. Well, I like to drink.
Copy !req
676. I do, too! But we do lots of other things.
Copy !req
677. - We hike and bike ride.
- Yeah.
Copy !req
678. I love to read. Go to the movies.
Copy !req
679. I'm pretty good at Scrabble.
Copy !req
680. - Strip poker.
- Um... Emily!
Copy !req
681. Have you two been friends long?
Copy !req
682. Since junior high.
Copy !req
683. Oh, I play the Jew's harp a little.
Copy !req
684. I don't like to say "Jew's harp"
Copy !req
685. because it's offensive to Jews.
Copy !req
686. Anyway, I bought
one of those, um, self-teaching...
Copy !req
687. Self-teaching?
Copy !req
688. Is that right?
Copy !req
689. Or is it self-learning?
Copy !req
690. The Jew's harp
is an underrated instrument.
Copy !req
691. I know!
Copy !req
692. People think of it as
just this thing, you know?
Copy !req
693. Mmm-hmm.
Copy !req
694. Here we are, folks. Two apple mojitos.
Copy !req
695. - Thank you.
- Mmm. Thanks.
Copy !req
696. You're welcome. And one more
Belvedere martini for the gentleman.
Copy !req
697. Thanks.
Copy !req
698. To us.
Copy !req
699. Hurry, hurry.
We're gonna miss the elevator.
Copy !req
700. Go. Go, go, go!
Copy !req
701. Emily, stop it.
Copy !req
702. What floor are we, anyway?
Copy !req
703. Ten.
Copy !req
704. Are you sure? I think...
Copy !req
705. No, I want to press it! Darn it.
Copy !req
706. Sorry. My hand just jumped.
Copy !req
707. I love pressing the buttons.
Copy !req
708. I'm sorry.
Copy !req
709. You always get
to press it, Lisa. Don't be greedy.
Copy !req
710. I know. 'Cause I love it.
Copy !req
711. It's so... I don't know...
Copy !req
712. Buttony. No, that's not it.
Copy !req
713. Mmm, buttonish?
Copy !req
714. Is it stupid to like to press buttons?
Copy !req
715. Shut up, Lisa.
Copy !req
716. Pressing buttons is good clean fun.
Copy !req
717. Exactly! That's exactly right.
Copy !req
718. See, Em?
Copy !req
719. It was nice getting to meet you ladies.
Copy !req
720. Oh, it was an honor
spending time with you.
Copy !req
721. Thank you for all those mojitos!
Copy !req
722. My pleasure.
Copy !req
723. Yes, thank you kindly.
Copy !req
724. Mojitos. Mojitos. What a funny word.
Copy !req
725. You're welcome.
Copy !req
726. Mojitos.
Copy !req
727. Well, I go this way, so I'll say good night.
Copy !req
728. Oh, pooh.
Copy !req
729. Yeah, pooh on you.
Copy !req
730. Pooh, pooh, pooh.
Copy !req
731. Good night, Michael.
Copy !req
732. Say good night, Lisa.
Copy !req
733. Good night, Michael.
Copy !req
734. Pooh.
Copy !req
735. Good night.
Copy !req
736. Uh...
Copy !req
737. Oh, Lisa?
Copy !req
738. Yes?
Copy !req
739. Uh...
Copy !req
740. I was wondering if maybe you'd want
Copy !req
741. to come to my room for a little nightcap.
Copy !req
742. Oh.
Copy !req
743. I feel odd asking in front of you, Emily.
Copy !req
744. But I didn't know how else...
Copy !req
745. No, no. That's okay.
Copy !req
746. I understand.
Copy !req
747. You sure you don't mean Emily?
Copy !req
748. Everyone always likes Emily better.
Copy !req
749. Uh...
Copy !req
750. Ugh. This is awkward.
Copy !req
751. I'm going to the room, Lisa.
Copy !req
752. I'll see you later maybe. Have fun.
Copy !req
753. Em, I came here with you.
Copy !req
754. I'm not going to just abandon you.
Copy !req
755. Oh, don't be an idiot, Lisa.
Copy !req
756. He's gorgeous.
Copy !req
757. Yeah, it's okay?
Copy !req
758. Have fun.
Copy !req
759. Good night.
Copy !req
760. So, I'm over this way.
Copy !req
761. Okay.
Copy !req
762. - Have fun.
- Good night.
Copy !req
763. Oh!
Copy !req
764. Oh, Jesus!
Copy !req
765. Are you okay?
Copy !req
766. I'm okay, I'm okay.
Copy !req
767. It happens all the time.
Copy !req
768. Mmm?
Copy !req
769. Oh.
Copy !req
770. Look how neat you left your room,
Copy !req
771. with the little slippers
laid out next to the bed
Copy !req
772. and the blanket turned down
all ready for sleepy time.
Copy !req
773. No, the maid did that.
Copy !req
774. They come and fix it up at night.
Copy !req
775. It's called turn-down service.
Copy !req
776. Oh, God. I'm so embarrassed.
Copy !req
777. Lisa the moron. I don't...
Copy !req
778. I don't stay in hotels like this.
Copy !req
779. Emily and I splurged,
because it's like a vacation.
Copy !req
780. - I'm an idiot.
- No, you're not.
Copy !req
781. Would you like a drink?
Copy !req
782. Yes, please. I would really like a drink.
Copy !req
783. I don't think I can
make an apple mojito. I can order one.
Copy !req
784. No, that's okay.
Copy !req
785. I'll just have a glass of wine, please.
Copy !req
786. I'm glad to get you alone for a while.
Copy !req
787. - Yeah?
- Yeah.
Copy !req
788. You don't like Emily?
Copy !req
789. Everybody likes Emily.
Copy !req
790. Emily's a prince.
Copy !req
791. Ess.
Copy !req
792. Emily's a princess.
Copy !req
793. She's very nice.
Copy !req
794. I just felt
Copy !req
795. a sort of special thing with you.
Copy !req
796. Really? Hmm.
Copy !req
797. Most people like Emily.
Copy !req
798. - Thank you.
- Here you go.
Copy !req
799. Thank you.
Copy !req
800. Most people don't
really like to look at me too much
Copy !req
801. because, you know...
Copy !req
802. I think you're lovely.
Copy !req
803. No, you don't.
Copy !req
804. I've always done phone work
because I'd never get hired
Copy !req
805. to work in a store or a restaurant or...
Copy !req
806. How did it happen?
Copy !req
807. If it's okay for me to ask?
Copy !req
808. I don't, um...
Copy !req
809. I don't like to talk about it.
Copy !req
810. May I kiss you there?
Copy !req
811. Oh, my God.
Copy !req
812. Oh, my God. No.
Copy !req
813. Oh, God.
Copy !req
814. Sorry.
Copy !req
815. You're not like a pervert or something?
Copy !req
816. Like some weird version
of a chubby chaser?
Copy !req
817. No.
Copy !req
818. I just don't understand
why you would want to kiss me there.
Copy !req
819. Because...
Copy !req
820. Because I like you.
Copy !req
821. Oh.
Copy !req
822. Why?
Copy !req
823. I mean, I'm not
smart like Emily. And I'm ugly.
Copy !req
824. You're a really smart guy.
You should like Emily.
Copy !req
825. I don't even understand
a lot of the words in your book.
Copy !req
826. I sat there with a dictionary.
Copy !req
827. I try to learn.
But I'm never going to be smart.
Copy !req
828. And I'm ugly.
Copy !req
829. I find it enormously charming
Copy !req
830. that you read any book
with a dictionary next to you.
Copy !req
831. My last boyfriend was eight years ago.
Copy !req
832. And he wasn't even my boyfriend.
Copy !req
833. He was almost 60 and fat
Copy !req
834. and he worked in Human Resources
Copy !req
835. and he had a wife
and his daughter was older than me.
Copy !req
836. And the only reason he pursued me
Copy !req
837. was because he thought
he'd have a good shot.
Copy !req
838. Which he did.
Copy !req
839. I think you're extraordinary.
Copy !req
840. Why?
Copy !req
841. I don't know yet.
Copy !req
842. It's just obvious to me that you are.
Copy !req
843. I never went to college.
Copy !req
844. I've never even made it past
team leader in my department.
Copy !req
845. Your voice is like
Copy !req
846. magic.
Copy !req
847. Oh, really?
Copy !req
848. Wow.
Copy !req
849. Well, you know, I have been doing
Copy !req
850. phone work for a really long time now,
Copy !req
851. so I pride myself on sounding
pleasant and professional,
Copy !req
852. and having a pleasing
phone voice and manner.
Copy !req
853. It works. Do you sing?
Copy !req
854. What? No.
Copy !req
855. No! God!
Copy !req
856. You're weird!
Copy !req
857. I mean, I sing. Everybody sings.
Copy !req
858. I just don't sing well.
Copy !req
859. I sometimes sing along with the radio.
Copy !req
860. I love Cyndi Lauper.
Copy !req
861. Because she's got such a great voice
Copy !req
862. and she doesn't care
what people think about her.
Copy !req
863. She's just herself,
and that takes a lot of courage.
Copy !req
864. I admire that. You know what I mean?
Copy !req
865. Yeah. I think so.
Copy !req
866. Would you sing one of her songs for me?
Copy !req
867. No!
Copy !req
868. Come on.
Copy !req
869. Come on. It'd make me so
happy to hear you sing.
Copy !req
870. - You're being weird.
- Please.
Copy !req
871. It'll make me happy.
Copy !req
872. I don't know.
Copy !req
873. Okay, crazy man.
Copy !req
874. Just a little.
Copy !req
875. Okay, here goes.
Copy !req
876. Don't laugh at me!
Copy !req
877. I come home in
the morning light
Copy !req
878. My mother says
when you gonna live your life right
Copy !req
879. Oh, mother, dear
we're not the fortunate ones
Copy !req
880. And girls, they wanna have fun
Copy !req
881. Oh, girls just wanna have fun
Copy !req
882. Some boys take a beautiful girl
Copy !req
883. And hide her away
from the rest of the world
Copy !req
884. I want to be the one to walk in the sun
Copy !req
885. And girls, they wanna have fun
Copy !req
886. Oh, girls just wanna have
Copy !req
887. That's all they really want
Copy !req
888. Some fun
Copy !req
889. When the working day is done
Copy !req
890. Oh, girls, they wanna have fun
Copy !req
891. Oh, girls just wanna have fun
Copy !req
892. That's beautiful...
Copy !req
893. Girls, they want
Copy !req
894. Wanna have fun, girls
Copy !req
895. They wanna have
Copy !req
896. Just wanna They just wanna
Copy !req
897. Oh, girls just wanna
Copy !req
898. Just wanna have fun
Copy !req
899. Okay. That's it.
Copy !req
900. Happy?
Copy !req
901. That was so beautiful.
Copy !req
902. No, it was...
Copy !req
903. Oh, my God, are those tears?
Copy !req
904. It was beautiful.
Copy !req
905. It's such a great song.
Copy !req
906. "I want to be the one
who walks in the sun."
Copy !req
907. That describes so perfectly
who I want to be.
Copy !req
908. You're so sensitive, Michael.
It's incredibly sweet.
Copy !req
909. It's your voice, Lisa.
Copy !req
910. Keep talking. Tell me everything.
Copy !req
911. You're, like, amazing.
Copy !req
912. Why are you doing this?
Are you making fun of me?
Copy !req
913. No. No.
Copy !req
914. Oh, God.
Copy !req
915. Oh, my God.
Copy !req
916. Thank you.
Copy !req
917. Will you...
Copy !req
918. Will you kiss me again?
Copy !req
919. I hope to.
Copy !req
920. I hope you do, too.
Copy !req
921. Sometime.
Copy !req
922. Oh.
Copy !req
923. I haven't been
with anybody in eight years.
Copy !req
924. Let's just lie together
Copy !req
925. and you can tell me about your day.
Copy !req
926. Yes. Okay.
Copy !req
927. Um...
Copy !req
928. Well, Em picked
me up at, like, 7:00 this morning
Copy !req
929. so we could drive down here.
Copy !req
930. We stopped at Starbucks
Copy !req
931. and I got a Grande Mocha Frappuccino.
Copy !req
932. Emily got a Grande Chai.
Copy !req
933. I looked at the road atlas and figured
Copy !req
934. it's a little over 200 miles,
Copy !req
935. so at 60 miles an hour,
we could do it in under four hours
Copy !req
936. with bathroom breaks and whatever.
Copy !req
937. The 71 goes pretty
much straight here, so it was easy.
Copy !req
938. We listened to
a lot of No Doubt, which Em likes.
Copy !req
939. And I brought my Sarah Brightman CDs.
Copy !req
940. She sings this beautiful version of
Copy !req
941. Girls Just Want to Have Fun in Italian.
Copy !req
942. It's called Le Ragazze Vogliono Meglio.
Copy !req
943. Do you want to hear it?
Copy !req
944. Please.
Copy !req
945. Very pretty.
Copy !req
946. Oh, my God, it is.
Copy !req
947. I want to learn
Italian someday. It's so wonderful.
Copy !req
948. It's just so romantic.
Copy !req
949. Keep talking.
Copy !req
950. Um...
Copy !req
951. I like different languages.
Copy !req
952. I love French and Italian the most.
Copy !req
953. I don't like German.
It sounds mean to me.
Copy !req
954. All those "ach's."
Copy !req
955. And I love Japanese, obviously.
Copy !req
956. Oh, I love Portuguese.
Copy !req
957. I love to listen to Brazilian singers.
Copy !req
958. They sing in
Portuguese in Brazil, a little-known fact.
Copy !req
959. It's kind of weird
Copy !req
960. because it's the
only country in South America
Copy !req
961. where they sing in Portuguese.
Copy !req
962. - It's an anomaly, right?
- Uh-huh.
Copy !req
963. I learned that word in your book.
Copy !req
964. I like that word.
Copy !req
965. Anomaly. I like the way it sounds
Copy !req
966. and I like what it means.
Copy !req
967. I feel like an anomaly.
Copy !req
968. Before I used to know
there was a word for it,
Copy !req
969. it made me feel bad to be different.
Copy !req
970. Now I kind of like it. Sometimes.
Copy !req
971. I mean, not a lot, but sometimes.
Copy !req
972. It makes me special, sort of.
Copy !req
973. You know what I mean?
Copy !req
974. Anomalisa.
Copy !req
975. Oh, I love that!
Copy !req
976. It's like "anomaly" plus my name.
Copy !req
977. Will you call me that all the time?
Copy !req
978. I guess it's long to say "all the time."
Copy !req
979. I mean, I guess I'm assuming
Copy !req
980. there is going to be an "all the time."
Copy !req
981. There's not going to be an
"all the time," is there?
Copy !req
982. It's just now.
Some weird thing for just now.
Copy !req
983. It's okay, though.
It's really nice for just now.
Copy !req
984. It's an anomaly.
Copy !req
985. Sorry. What? Did I tickle you?
Copy !req
986. - Just a little.
- Sorry.
Copy !req
987. It's okay.
Copy !req
988. Just right there I'm a little ticklish.
Copy !req
989. Okay. I won't touch you there.
Copy !req
990. - No, you can. It's okay.
- No.
Copy !req
991. - It's okay.
- No, it's okay.
Copy !req
992. Do you talk during sex?
Copy !req
993. God! I don't know!
Copy !req
994. It's been a long time.
Copy !req
995. Do you want me to? Or not?
I could do either.
Copy !req
996. If you could.
Copy !req
997. Or just, you know,
Copy !req
998. make some noises.
Copy !req
999. Noises?
Copy !req
1000. Like moaning or something.
Copy !req
1001. Oh. Okay. I could do that.
Copy !req
1002. That's nice.
Copy !req
1003. Does this feel okay?
Copy !req
1004. Yes. Sorry. I'm just... I'm a little shy.
Copy !req
1005. Oh, it's fine.
Copy !req
1006. Ouch!
Copy !req
1007. - My hair.
- Sorry. I'm sorry.
Copy !req
1008. - It's okay. I'm sorry.
- It's okay.
Copy !req
1009. Maybe if we can just
turn a little bit like this?
Copy !req
1010. Sure.
Copy !req
1011. - Is that better?
- Much.
Copy !req
1012. Good.
Copy !req
1013. You feel so good.
Copy !req
1014. You do, too.
Copy !req
1015. Oh. Oh.
Copy !req
1016. What? You don't want that?
Copy !req
1017. No, I'm just, um...
Copy !req
1018. I'm kind of shy about that, too.
Copy !req
1019. Don't be shy.
It'll be good. I really want to.
Copy !req
1020. Okay.
Copy !req
1021. Okay, go ahead.
Copy !req
1022. You're being quiet. Is it not good?
Copy !req
1023. No, it's fine. It's good. It's, um...
Copy !req
1024. Just a little bit
more gentle maybe. At first, maybe.
Copy !req
1025. - Sorry.
- It's okay.
Copy !req
1026. Better?
Copy !req
1027. Yes.
Copy !req
1028. Could you come up here, please?
Copy !req
1029. Ahh!
Copy !req
1030. That was really nice.
Copy !req
1031. Uh-huh.
Copy !req
1032. I don't want to lose you.
Copy !req
1033. I lose everyone.
Copy !req
1034. What do you mean?
Copy !req
1035. I don't know.
Copy !req
1036. It doesn't matter.
Copy !req
1037. Oh.
Copy !req
1038. Hello?
Copy !req
1039. Hello, Mr Stone?
Copy !req
1040. - Yes.
It's early. Who is it?
Copy !req
1041. Good morning, sir.
My name is Lawrence Gill
Copy !req
1042. and I'm the General Manager
of the hotel.
Copy !req
1043. Yes?
Copy !req
1044. I have a matter of some delicacy
Copy !req
1045. I need to talk to you about.
Copy !req
1046. - Mmm-hmm. What's going on?
- Who is it?
Copy !req
1047. Would it be possible for you
to come down to my office
Copy !req
1048. to chat for a few moments?
Copy !req
1049. I suppose.
Copy !req
1050. I'd greatly appreciate it.
Copy !req
1051. If you take the elevator
to the basement level
Copy !req
1052. and turn left when you get off,
Copy !req
1053. you'll see the administrative offices.
Copy !req
1054. You can just ask for me.
My name is Lawrence Gill.
Copy !req
1055. Yeah, okay.
Copy !req
1056. Who was that?
Copy !req
1057. Lawrence Gill.
Copy !req
1058. Hello.
Lawrence Gill's office. May I help you?
Copy !req
1059. At 2:30 today.
Copy !req
1060. No, I'm sorry...
Copy !req
1061. Hello, I'm here to see Mr Gill.
Copy !req
1062. Yes, of course, one moment.
Copy !req
1063. Mr Gill, a Mr...
Copy !req
1064. - Stone.
- A Mr Stone is here to see you.
Copy !req
1065. Yes, sir. You can go right in.
Copy !req
1066. Thank you
for coming, Mr Stone.
Copy !req
1067. It's over here.
Copy !req
1068. It's big, I know.
Copy !req
1069. They offered me 300 square
on the fifth floor or this down here.
Copy !req
1070. Not a hard decision, right?
Copy !req
1071. Take the golf cart. That's what it's for.
Copy !req
1072. Watch out for
the sunken meeting area.
Copy !req
1073. No, no, you can just go around those.
Copy !req
1074. No, don't try to drive through.
Copy !req
1075. There. There you are.
Copy !req
1076. Ah.
Copy !req
1077. Have a seat.
Copy !req
1078. Do you like the fish?
I just had them put in.
Copy !req
1079. Salt water tanks.
They're hard to maintain.
Copy !req
1080. Those are leprechaun fish.
Copy !req
1081. The ones with the sort of Irish faces.
Copy !req
1082. Is there some problem?
Copy !req
1083. - No, sir. It's nothing like that.
- What then?
Copy !req
1084. Nothing.
Copy !req
1085. Excuse me?
Copy !req
1086. It's just...
Copy !req
1087. What?
Copy !req
1088. Well...
Copy !req
1089. Please, I have a conference to attend.
Copy !req
1090. Oh, yes, of course. "Customer Service."
Copy !req
1091. And I've read your book myself.
Copy !req
1092. Hotel productivity up 90%.
Copy !req
1093. You and I are in the
same business, really,
Copy !req
1094. when you come down to it.
Copy !req
1095. Service. Wouldn't you agree?
Copy !req
1096. Yes.
Copy !req
1097. Anyway, I don't know
how to put this, so I'll just put it.
Copy !req
1098. I understand that you had a
guest in your room last night.
Copy !req
1099. Is that a crime?
Copy !req
1100. No, not at all.
Copy !req
1101. Certainly, hoteliers
are in the business of being discreet
Copy !req
1102. about our guests' philandering.
Copy !req
1103. Philandering?
Copy !req
1104. No, it isn't that. My choice of words...
Copy !req
1105. it's not about that at all.
Copy !req
1106. How do you even know that, anyway?
Copy !req
1107. Well, I...
Copy !req
1108. Mr Stone, may I be candid with you?
Copy !req
1109. I guess.
Copy !req
1110. I don't know
what the hell you're getting at.
Copy !req
1111. Well, I, um...
Copy !req
1112. Um...
Copy !req
1113. I love you.
Copy !req
1114. Right, I'm leaving.
Copy !req
1115. No, no. Look.
I've never talked to you like this before.
Copy !req
1116. It has not been appropriate.
Copy !req
1117. Perhaps it's not still,
Copy !req
1118. but I've been unable
to contain myself this morning.
Copy !req
1119. I love you. And I want what's best for you.
Copy !req
1120. And if you need
to have an affair, I understand,
Copy !req
1121. but have it with me.
Copy !req
1122. Goodbye.
Copy !req
1123. Have it with
anyone at all, anybody,
Copy !req
1124. just not Lisa.
Copy !req
1125. No. Wait!
Copy !req
1126. We're all here for you.
We're all one for you.
Copy !req
1127. Come back!
Copy !req
1128. Do you like
any of these here? They're very pretty.
Copy !req
1129. That one's Stephanie.
Copy !req
1130. Stephanie, say hello to Mr Stone.
Copy !req
1131. Hello. You can fuck me
if you want, Mr Stone.
Copy !req
1132. Or me.
Copy !req
1133. Any of us.
Copy !req
1134. Just not Lisa.
Copy !req
1135. Not Lisa!
Copy !req
1136. Lisa.
Copy !req
1137. Whoa!
Copy !req
1138. Lisa!
Copy !req
1139. Here's your breakfast, Mr Stone.
Copy !req
1140. Whoa!
Copy !req
1141. Lisa!
Copy !req
1142. Lisa! Lisa!
Copy !req
1143. Yes? Oh, hello, Michael.
Copy !req
1144. Where...
Copy !req
1145. Where is she, Emily?
Copy !req
1146. - She's not here.
- Michael?
Copy !req
1147. - Lisa, let's go!
- What?
Copy !req
1148. Lisa, don't go with him. He's insane.
Copy !req
1149. What's going on?
Copy !req
1150. I don't have the time
to tell you. Just come!
Copy !req
1151. Where are you taking me?
Em, what's going on?
Copy !req
1152. Oh, for God's sake. Lisa, pull free from
him and come back here.
Copy !req
1153. Where are you
going to go, Michael? Be reasonable.
Copy !req
1154. There's nowhere to go.
Copy !req
1155. - Oh! You're hurting me.
- I'm sorry.
Copy !req
1156. I'm sorry. I'm sorry. I'm sorry.
Copy !req
1157. I had to get you away. You weren't safe.
Copy !req
1158. Safe from what?
What are you talking about?
Copy !req
1159. They don't want us to be together.
Copy !req
1160. I think they'll kill you if they need to.
Copy !req
1161. - Michael?
- They explained it to me.
Copy !req
1162. The hotel manager,
he explained it to me.
Copy !req
1163. They're all one person and they love me.
Copy !req
1164. Everyone is one person, but you and me.
Copy !req
1165. You're the only other person in the world!
Copy !req
1166. Really?
Copy !req
1167. That's so beautiful.
Copy !req
1168. I'm going to cry.
Copy !req
1169. No, we need to stay together. Forever.
Copy !req
1170. To protect each other,
to nurture each other.
Copy !req
1171. Oh, my God.
Oh, my God, that's... Are you sure?
Copy !req
1172. Yes.
Copy !req
1173. Yes. Finally. Finally, I've found you.
Copy !req
1174. I've waited so long for someone to...
Copy !req
1175. And you're so smart.
Copy !req
1176. We have to get out of here.
Copy !req
1177. - My clothes. My stuff.
- We'll get new.
Copy !req
1178. Your wife and son.
Copy !req
1179. They don't exist. They're just them.
Copy !req
1180. - Michael? Michael?
- Michael? Michael?
Copy !req
1181. - Michael? Michael?
- Michael?
Copy !req
1182. Michael?
Copy !req
1183. - Michael!
- Oh.
Copy !req
1184. You're having a nightmare or something.
Copy !req
1185. Oh, man.
Copy !req
1186. You were thrashing.
Copy !req
1187. You hit me in the face with your elbow.
Copy !req
1188. Oh, I'm sorry.
Copy !req
1189. Oh, it's okay.
Copy !req
1190. I kind of liked it. It's kind of intimate.
Copy !req
1191. Oh, okay, then. Stick around.
Copy !req
1192. I'm sure you'll
get more of those. I'm a sloppy sleeper.
Copy !req
1193. You're all sweaty.
Copy !req
1194. What was the dream?
Copy !req
1195. I don't know.
Copy !req
1196. Something about the hotel manager.
Copy !req
1197. Are you hungry?
We could order breakfast.
Copy !req
1198. I have to get ready for this speech.
Copy !req
1199. Can I have scrambled eggs?
Copy !req
1200. Sure.
Copy !req
1201. I love eggs. Scrambled is
my favourite egg style.
Copy !req
1202. What about yours?
Copy !req
1203. Mmm!
Copy !req
1204. These eggs are delicious.
Copy !req
1205. They're scrambled perfectly.
Do you want to try some?
Copy !req
1206. No. Now here's what I'm thinking.
Copy !req
1207. Yes?
Copy !req
1208. I want to be with you.
Copy !req
1209. What do you mean?
Copy !req
1210. I need to be with you.
I want to leave my wife.
Copy !req
1211. Really?
Copy !req
1212. Michael, that's a big decision. I don't...
Copy !req
1213. No, no, no,
Copy !req
1214. it's something I have to do.
I mean, if you're interested.
Copy !req
1215. I mean, yeah. I mean, it's awfully sudden.
Copy !req
1216. I mean, I don't want to be responsible
Copy !req
1217. for breaking up a marriage.
Copy !req
1218. Do we need to decide now?
Copy !req
1219. It's been years
since I've felt anything like this.
Copy !req
1220. It's like a floodgate has opened.
Copy !req
1221. I can't close it. I don't want to. I love you.
Copy !req
1222. Okay. Um...
Copy !req
1223. I don't know. It seems so big and...
Copy !req
1224. Oh, gosh, okay. Yeah, let's do it.
Copy !req
1225. Great! This is so great!
Copy !req
1226. Anomalisa.
Copy !req
1227. So, I'll call Donna and tell her.
Copy !req
1228. No, maybe I should
go and see her, right?
Copy !req
1229. Yeah, that sounds right.
Copy !req
1230. I think that's such an important...
Copy !req
1231. Could you not...
Copy !req
1232. You're clicking your fork
against your teeth.
Copy !req
1233. Could you not do that?
Copy !req
1234. Oh, sorry.
Copy !req
1235. People have told me that before.
Copy !req
1236. I know, it's a stupid unconscious habit.
Copy !req
1237. It's okay. Anyway, you were saying?
Copy !req
1238. Mmm. Just that I think
it's more respectful.
Copy !req
1239. And you need to speak to Henry
Copy !req
1240. and explain that this isn't about him.
Copy !req
1241. But it is. It's about him, too.
Copy !req
1242. Oh.
Copy !req
1243. Well, don't tell him that.
He's just a little boy.
Copy !req
1244. Yeah. You're right.
Copy !req
1245. You're being
a little controlling, don't you think?
Copy !req
1246. I don't mean to. I'm sorry.
Copy !req
1247. No, that's okay.
Copy !req
1248. Good. I'm glad...
Copy !req
1249. Please don't talk
with food hanging out of your mouth.
Copy !req
1250. - Oh, sorry. I'm a pig. Sorry.
- No.
Copy !req
1251. No, no, no. It's okay.
Copy !req
1252. So, will you live in Los Angeles,
Copy !req
1253. or do you need to stay in Ohio?
Copy !req
1254. Um... I'm sorry. Hold on.
Copy !req
1255. I can move to Los Angeles.
I could do that.
Copy !req
1256. Good.
Copy !req
1257. We should
go to the zoo today after your speech.
Copy !req
1258. I hear it's really good.
Copy !req
1259. They have breeding programs
Copy !req
1260. for all these endangered species.
Copy !req
1261. I'm sorry, what did you say?
Copy !req
1262. Oh.
They have breeding programs
Copy !req
1263. for all these endangered species.
Copy !req
1264. So you get to see things like pandas,
Copy !req
1265. which I think are awfully cute.
Copy !req
1266. They're not really
bears, I read.
Copy !req
1267. Yeah. Sure. That sounds fine.
Copy !req
1268. What is it?
Copy !req
1269. Nothing. The zoo sounds good.
Copy !req
1270. My stomach hurts.
It feels empty. It's clenched.
Copy !req
1271. Oh.
Copy !req
1272. Well, eat some more waffle maybe?
Copy !req
1273. Did I do something wrong?
Copy !req
1274. I'm sorry. Darling.
Copy !req
1275. It's okay.
Copy !req
1276. I'm anxious about my speech, I suppose.
Copy !req
1277. Of course.
Copy !req
1278. Well, we'll have fun after.
Copy !req
1279. We don't have to go to the zoo.
Copy !req
1280. We can just hang out here.
Copy !req
1281. I have the whole weekend
till I have to get back to work.
Copy !req
1282. That's great.
Copy !req
1283. I'm so happy, Michael.
Copy !req
1284. I've waited for
someone like you my whole life.
Copy !req
1285. I've waited, too.
Copy !req
1286. We'll work it all out, right?
Copy !req
1287. Yes. Who would've thunk it?
It's just so beautiful.
Copy !req
1288. Life can be.
Copy !req
1289. Things can work out. That's the lesson.
Copy !req
1290. Sometimes there's no lesson.
That's a lesson in itself.
Copy !req
1291. I guess so.
Copy !req
1292. I feel anxious, Michael.
Copy !req
1293. I feel something.
Like you're different-acting.
Copy !req
1294. Me? No, no, no.
Everything's fine. I'm just...
Copy !req
1295. I know.
Copy !req
1296. I'm not great to look at in bright sunlight.
Copy !req
1297. No, you're very pretty.
Copy !req
1298. Okay.
Copy !req
1299. So, we could maybe go out for a walk
Copy !req
1300. - and talk or something.
- Yes.
Copy !req
1301. So I'll see you after?
Copy !req
1302. Of course.
Copy !req
1303. And...
Copy !req
1304. Uh...
Copy !req
1305. Always remember,
the customer is an individual.
Copy !req
1306. Just like you.
Copy !req
1307. Each person you speak to has had a day.
Copy !req
1308. Some of their days
have been good, some bad,
Copy !req
1309. but they've all had one.
Copy !req
1310. Each person you speak to
has had a childhood.
Copy !req
1311. Each has a body.
Copy !req
1312. Each body has aches.
Copy !req
1313. What is it to be human?
Copy !req
1314. What is it to ache?
Copy !req
1315. What is it to be alive?
Copy !req
1316. I don't know.
Copy !req
1317. What is it to ache? I don't know.
Copy !req
1318. What is it to be alive? I don't know.
Copy !req
1319. Uh, yes. "How do I talk to a customer?"
Copy !req
1320. How do I talk to a customer?
Copy !req
1321. These are the important questions
Copy !req
1322. for a customer service representative.
Copy !req
1323. What do I say?
Do I smile while I'm on the phone?
Copy !req
1324. Well, they can tell if you're smiling
Copy !req
1325. even if they can't see you.
Copy !req
1326. Did you know that?
Copy !req
1327. Try it as an experiment
on the phone with a friend.
Copy !req
1328. Try it, go ahead.
Copy !req
1329. Watch.
Copy !req
1330. I'm lost.
Copy !req
1331. You see, I was smiling when I said that.
Copy !req
1332. I've lost my love.
Copy !req
1333. She's an unmoored ship
drifting off to sea.
Copy !req
1334. And I have no one to talk to.
Copy !req
1335. I have no one to talk to.
I have no one to talk to.
Copy !req
1336. I'm sorry.
I don't mean to burden you with that.
Copy !req
1337. I just don't know what else to do because
Copy !req
1338. I have no one to talk to.
Copy !req
1339. Be friendly to the customer.
Copy !req
1340. Think of the customer as a friend.
Copy !req
1341. I want to cry, but I can't.
Copy !req
1342. Is it the Zoloft, Dr Horowitz?
Copy !req
1343. Is it the Zoloft?
Copy !req
1344. My face squeezes into that crying
contortion you all know so well
Copy !req
1345. but nothing comes out. I need tears.
Copy !req
1346. It's like not being able to come.
Copy !req
1347. I need tears to tear me in two and let
this nightmare escape, but...
Copy !req
1348. Oh. Um...
Copy !req
1349. Anyway, yes, don't forget to smile.
Copy !req
1350. It makes a person's day.
And what does it cost you?
Copy !req
1351. A smile is free.
Copy !req
1352. This is not working.
This is not working. This is not working.
Copy !req
1353. The world is falling apart.
Copy !req
1354. The president is a war criminal.
Copy !req
1355. Boo!
Copy !req
1356. America is going down the tubes
Copy !req
1357. and you're talking about
goddamn intelligent design.
Copy !req
1358. They've intentionally destroyed
Copy !req
1359. the public education system
Copy !req
1360. because it's easier to manipulate
Copy !req
1361. dumb workers and soldiers.
Copy !req
1362. There's no need for that!
Support our troops!
Copy !req
1363. Eh?
Copy !req
1364. Oh, um...
Copy !req
1365. I thought this
was about customer service.
Copy !req
1366. Uh, be personable.
Copy !req
1367. Remember to believe in yourself.
Copy !req
1368. Believe in your company.
Copy !req
1369. And your products or services.
Copy !req
1370. I sweat onto my pillow every night.
Copy !req
1371. I think there's something
very, very wrong with me.
Copy !req
1372. Be friendly.
Copy !req
1373. Yes, what does it cost you?
Copy !req
1374. Look for what is special
about each individual.
Copy !req
1375. Focus on that during your conversation.
Copy !req
1376. Our time is limited. We forget that.
Copy !req
1377. Death comes, that's it.
Copy !req
1378. Soon it's as if we never existed.
Copy !req
1379. So, remember to smile.
Copy !req
1380. Remember there is
someone out there for everyone.
Copy !req
1381. Someone to love.
Copy !req
1382. Remember every person
you speak to needs love.
Copy !req
1383. Remember to...
Copy !req
1384. Daddy! Daddy! Daddy!
Copy !req
1385. Slugger!
Copy !req
1386. What'd you bring me?
Copy !req
1387. - In the bag.
- Let me look! Let me look!
Copy !req
1388. - He gets right to the point.
- Yeah.
Copy !req
1389. Hi, honey.
Copy !req
1390. - Is this it?
- Yup.
Copy !req
1391. - What is it?
- A toy.
Copy !req
1392. It's a doll. It's for girls. It's a girls' doll.
Copy !req
1393. - No, no. It's a toy, an antique. It moves.
- No, no, it's...
Copy !req
1394. it's stupid, it's stupid,
and the face is broken.
Copy !req
1395. It's an antique, slugger.
That's part of its charm.
Copy !req
1396. Nah, I don't get it. I don't get it.
Copy !req
1397. What are
these words here?
Copy !req
1398. I don't know. It's in Japanese.
Copy !req
1399. Press some buttons. It moves.
Copy !req
1400. What else did you get me?
Copy !req
1401. Well, I didn't get you anything else...
Copy !req
1402. Surprise!
Copy !req
1403. Jesus! That scared me!
Copy !req
1404. Welcome home, honey.
It's a surprise party.
Copy !req
1405. I don't...
Who are all these people?
Copy !req
1406. Michael, it's great to see you.
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1407. Yeah. Oh, thanks.
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1408. - Who are they?
- It's everybody, honey.
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1409. What's it doing now, Daddy?
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1410. I don't recognize any of them.
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1411. - Michael, how are you?
- Oh, yeah, yeah, yeah, how are you?
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1412. - Daddy, what's coming out of the toy?
- I don't know.
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1413. God, Michael, it looks like semen.
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1414. I don't know. I just
got it at a store. I don't know.
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1415. What's semen, Mommy?
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1416. It's just a liquid, Henry. It's just a liquid.
Copy !req
1417. Michael, do you realise that we love you?
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1418. Henry.
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1419. Me.
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1420. All of us here.
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1421. Who are you, Donna?
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1422. Who are you, really?
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1423. Oh, for fuck's sake!
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1424. I'm sorry, Henry.
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1425. Mommy said a bad word.
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1426. But for fuck's sake, Michael.
I don't know who I am.
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1427. I mean, who are you?
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1428. Who is anyone? Who could
answer that question?
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1429. I don't want you to leave.
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1430. - Donna, I'm not leaving.
ls Daddy leaving?
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1431. Of course not, slugger.
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1432. Where would I go?
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1433. - Donna?
- I'm sorry.
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1434. Ah.
Copy !req
1435. Well, good to see you.
Copy !req
1436. Thanks very much.
Copy !req
1437. Daddy, what's it doing now?
Copy !req
1438. - Singing, slugger.
- Oh.
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1439. Um... Um...
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1440. Can I go out and play?
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1441. Yeah, sure.
Copy !req
1442. I'll stay here and listen to it till it's over.
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1443. September 16th, 2005.
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1444. Dear Michael,
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1445. I'm sorry to see you go, but I understand.
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1446. Well, I don't understand, but I accept it.
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1447. I'm so glad we had
this time together.
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1448. I don't think I ever felt love like this was.
Copy !req
1449. Maybe someday we'll meet again
under better circumstances.
Copy !req
1450. Love, Lisa "Anomalisa" Hesselman.
Copy !req
1451. P.S.
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1452. I looked up "Anomarisa" in
my Japanese-English dictionary.
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1453. It turns out it means
"Goddess of Heaven."
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1454. Not that I think
of myself that way, of course.
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1455. It's just interesting.
Copy !req
1456. When I see a face
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1457. Or hear a name
Copy !req
1458. Or am introduced to someone new
Copy !req
1459. It doesn't matter, they're all the same
Copy !req
1460. And none of them is you
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1461. When I go to work
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1462. Or take a walk
Copy !req
1463. And watch what other people do
Copy !req
1464. I'll listen to their idle talk
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1465. And none of them is you
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1466. Where are you
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1467. My dear?
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1468. Why can't I hear you?
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1469. How I wish that you were here
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1470. How I long
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1471. To be near
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1472. You
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1473. Sometimes at night
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1474. I'll pass the time
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1475. Those endless, sleepless hours in bed
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1476. I'll try to reconstruct your voice
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1477. But only hear their voice instead
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1478. They talk, they yell
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1479. In that other voice
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1480. They flirt and whisper, too
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1481. I'd love them if I had the choice
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1482. But none of them is you
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1483. Where are you
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1484. My dear?
Copy !req
1485. Why can't I hear you?
Copy !req
1486. How I wish that you
Copy !req
1487. Were here
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1488. How I long
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1489. To be near
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1490. You
Copy !req
1491. In a dream you came
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1492. And held my hand
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1493. Our love was perfect
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1494. In that sphere
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1495. The breeze was your whisper
in that land
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1496. While the air stands still right here
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1497. No, I've never met you, my sweet dear
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1498. And my friends, they say you don't exist
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1499. But friends are cowards full of fear
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1500. Afraid to look at what they've missed
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1501. One day I'll be walking on the street
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1502. That crowded, bustling, faceless spread
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1503. I'll turn the corner and we'll meet
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1504. And I will be no longer dead
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1505. Where are you
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1506. My dear?
Copy !req
1507. Why can't I hear you?
Copy !req
1508. How I wish
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1509. That you were here
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1510. How I long
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1511. To be near
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1512. You
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