1. This is what the general public thinks
of the ideal bookstore employee.
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2. Happy
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3. Cheerful
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4. Welcome!
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5. Perfect
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6. But, in reality...
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7. Welcome.
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8. Scary
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9. Scary
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10. That's bad. That's bad.
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11. What's up?
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12. Honda's up next for that
customer service coaching.
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13. Huh, you mean that notoriously
over-enthusiastic one they do every year?
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14. Hey, now!
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15. Call it a "passionate coaching session
for presenting an ideal image."
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16. Those who've received the coaching
will be ranked by the instructors.
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17. Eternally.
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18. Eternally
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19. That's an eternally useless ranking.
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20. Okay, I'm off.
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21. I'm actually kind of interested.
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22. Fill me in later.
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23. At the time, I was completely
underestimating it.
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24. I had no idea that what awaited me
was a terrifying coaching session
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25. that deeply alters the participants' minds.
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26. The Reception Training of Hell
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27. I just got here and I already want to go home.
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28. Pretty lady!
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29. Pretty lady at the entrance!
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30. Hello!
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31. Are you here for the coaching?
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32. Yes, I am.
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33. Jeez, I'm so nervous.
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34. I know, right?
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35. I have a surprisingly
good feeling about this.
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36. A kind world
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37. Customer Service Coaching Venue
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38. Bam
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39. Rumble Rumble...
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40. The chosen sacrifices
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41. Okay! Hello, everyone.
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42. My name is Hohoemi Bancho.
I will be your instructor today.
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43. And this is the customer service expert,
Assistant Manager Budda-head.
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44. Nice to meet you.
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45. I hear it...
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46. It's the intro to Hell!
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47. Let's get started.
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48. You there, in the front
left seat, please come up.
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49. Let's start by sharing how you
normally approach your customers.
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50. Customer service training from Hell!
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51. And it's starting from the chorus!
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52. Customer Service Training from Hell
Song/music: Hohoemi Bancho
Arranged by: Assistant Manager Budda-head
- intro -
Chorus 1
Chorus 2
- Bridge -
Second Chorus 1
Second Chorus 2
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53. Oh, dear!
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54. You can relax.
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55. Okay.
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56. That's a nice track suit, by the way.
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57. Volleyball Club
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58. Thank you.
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59. It says Volleyball Club on it...
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60. I understand that your usual customer service
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61. Welcome, this—way—
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62. is based on the role playing
described by our company.
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63. "Welcome."
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64. "Just a moment, please."
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65. "Thank you for waiting."
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66. "Thank you, please come again."
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67. Today, we will be working to
polish these basic phrases.
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68. Assistant Manager Buddha-head, may I ask
you to play the part of the customer?
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69. Okay.
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70. Go ahead, Volleyball Club-san!
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71. W—
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72. W—
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73. W...
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74. Welcome!
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75. Nervous breakdown!
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76. Be true to yourself, Volleyball Club-san!
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77. Be natural!
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78. Go ahead!
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79. O-One moment, please.
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80. Smile!
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81. If you could wait just a second, please.
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82. Look your customer in the eye.
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83. Thank you very much.
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84. Don't glare at them!
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85. What a...
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86. What a merciless public execution!
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87. Did I make you a bit nervous?
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88. Assistant Manager Buddha-head,
could you please demonstrate?
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89. Sure.
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90. Welcome!
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91. May I put a cover on it?
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92. Thank you for waiting.
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93. Thank you very much.
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94. Please come again.
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95. But he was like a demon!
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96. He was like a demon!
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97. Thank you very much, Assistant
Manager Buddha-head.
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98. He's a little too in-control.
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99. With the Assistant Manager's role playing,
we were able to review something important.
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100. That's right, a smile is a muscle!
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101. I've never heard this!
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102. A customer service smile can
only be made through training.
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103. Welcome.
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104. A welcoming attitude is built on
a smile, which is based on muscles.
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105. Please stand, everyone.
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106. First and third rows, face right.
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107. H-Hi.
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108. Hi.
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109. Please make certain you are
smiling, no other expressions.
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110. First, we'll have you form pairs of two.
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111. If you find your partner's smile inadequate,
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112. be sure to point it out honestly.
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113. On my signal, say, "Welcome!"
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114. and keep your best smile
until my next signal.
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115. Are you ready?
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116. Here we go!
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117. Welcome!
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118. Okay, keep it there.
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119. That's right. Notice your muscles.
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120. That's a little too much,
Volleyball Club-san.
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121. But your attitude is great!
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122. Keep your smiles!
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123. You're not there yet! You still aren't
feeling welcoming enough!
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124. Thank you!
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125. Thank you for coming to our store!
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126. Now, remember to check your partner's smile.
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127. Right, I totally forgot.
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128. He's not doing jack!
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129. I think you could relax your shoulders a bit.
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130. Oh, right.
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131. Sorry.
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132. Okay, everyone, stop.
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133. Honda-san from the Tokyo branch, correct?
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134. Yes.
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135. You seemed to have received
some advice just now.
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136. Do you think you can use it?
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137. Yes, indeed, totally!
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138. That's great.
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139. Okay, with that in mind, shall we try again?
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140. Ready, go!
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141. Welcome!
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142. Smile!
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143. Welcome!
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144. Don't hold back!
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145. Welcome! Welcome! Welcome!
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146. What the hell was my job again?
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147. *He's a bookseller
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148. It's opening!
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149. I can feel this part popping open!
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150. Well done.
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151. I never knew smiling was so arduous.
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152. You're doing very well. Perfect.
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153. Thank you.
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154. Some people have no trouble at all.
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155. Now, you, too.
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156. Take note of what she does well.
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157. Okay.
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158. It's her!
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159. The pretty lady at the entrance!
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160. Oh, wow, she was paired up
with the assistant manager.
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161. Ready, go.
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162. Welcome.
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163. Smürl
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164. That's it. Keep it up.
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165. How about some vocal practice?
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166. Smile into the heavens from
your forehead, and shout.
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167. Now, let's try smiling without shouting.
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168. Now, smile!
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169. Grõnk
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170. Sh-She's ironclad!
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171. The badness of it... bravo!
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172. It's not like she has a
belligerent, lazy attitude.
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173. She's using her time here seriously.
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174. Probably.
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175. I think.
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176. Maybe.
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177. But, like, I don't know how I'm
supposed to feel about any of this.
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178. That's it, that's great!
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179. Oh no, it's two-on-one!
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180. I really appreciate your
sentiment of thankfulness.
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181. Let's try making an "oo"
and "ee" sound together.
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182. Relax your face.
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183. Of course.
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184. The pretty lady has nice teeth, too.
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185. Distracting himself from reality
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186. Now, then...
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187. We're already out of time.
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188. A final word, Assistant Manager.
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189. Right.
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190. Shoplifters and undesirable customers tend
not to like smiles and upbeat energy.
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191. Your smiles can be mastered
and put to good use.
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192. Please remember today's
training in your daily work.
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193. Thank you for your time today.
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194. Thank you.
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195. I can't believe how tired I am.
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196. Goodbye, now.
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197. Good work today.
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198. That was a normal smile.
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199. Finally seeing the pretty lady smile
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200. brought just a little bit of peace
to my soul after a day of torment.
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201. Mission: An Outside Work-ish Job
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202. Okitsune-senpai was chosen
to go to the next coaching.
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203. I don't want to go!
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204. The death voice of her soul...
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205. That was a voice from Hell.
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206. I've never even been to this place.
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207. Why the heck is it here?
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208. Where is this place?
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209. I guess you'll know when you get there.
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210. I don't deal well with this crap, Honda.
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211. Dammit, this is such a pain in the ass.
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212. But getting lost there is even worse, so...
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213. I'll go ask Fullface.
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214. He's good at this stuff.
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215. Why did you ask me first, then?
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216. 10 minutes later
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217. 10 minutes later...
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218. I knew I could trust Fullface.
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219. He gave me some really easy directions.
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220. What a pain.
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221. Guess I'll check it out
on my way home today.
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222. The next day
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223. The next day...
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224. Man, the trains are packed.
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225. I'm gonna leave early.
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226. Ugh, this sucks.
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227. Guess I'll just smile all day.
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228. I'm off.
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229. See you.
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230. That girl's got a bad mouth, but she
has a really good attitude, actually.
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