1. My name is Nathan Fielder,
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2. and I graduated from one
of Canada's top business schools
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3. with really good grades.
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4. Now I'm using my knowledge
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5. to help struggling
small business owners make it
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6. in this competitive world.
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7. This is Nathan for you.
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8. Andy Farshidian is the president
of Andy O.C. Taxi Company,
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9. and he blames all his troubles
on one thing.
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10. Trendy ride-sharing programs,
like Uber,
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11. have been
grabbing headlines lately
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12. and caused taxi companies
like Andy's to take a big hit.
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13. I want to be honest
with you.
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14. I'm very broke.
You know what I mean?
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15. Very broke.
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16. So I paid him a visit
with a guaranteed way
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17. to get his company
back in the spotlight.
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18. The ride-share programs,
you know,
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19. - are screwing you, right?
- Right.
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20. You know, they took lots of
the customers from cab business.
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21. And you need to get the
attention that they're getting.
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22. And the way to do that
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23. is to give free rides
to pregnant women.
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24. How this connected
to the, you know,
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25. success in the cab business?
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26. Every time a baby is born
in a taxicab,
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27. it becomes
a huge news story.
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28. So if Andy did
a special promotion
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29. where he offered free rides
to women who were pregnant,
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30. it would only be
a matter of time
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31. until the miracle of life
happened in an O.C. Taxi cab.
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32. The plan— increase the odds
of a backseat birth
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33. with free rides
for the pregnant.
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34. I never had the—
I never thought about this.
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35. You just do it
till you get one.
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36. Then you'll get
all this press.
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37. Yeah,
that would be great.
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38. I-I should ask.
Your cabs are clean, right?
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39. Yeah, sure.
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40. Andy was on board.
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41. Now I needed to get pregnant
women aware of the promotion,
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42. so I approached
a yoga studio
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43. that offers
prenatal classes
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44. and asked them to get
the word out to their students.
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45. And that would be great
if you could push this.
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46. Why only
in their third trimester?
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47. That more is— has to do
with our marketing needs.
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48. Got it.
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49. And within a few days,
we started getting calls.
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50. So I headed out with
one of Andy's drivers, Armen,
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51. and while we waited
for our first customer,
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52. I got to know him
a little bit.
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53. So do you have
any secrets?
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54. Yeah, I have secrets, but...
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55. When I told you,
that is a not secret.
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56. Hmm. Fair enough.
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57. Bad secrets?
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58. I think, yeah.
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59. - Yeah?
- I think.
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60. And moments later, it was time
to start giving rides
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61. to pregnant women.
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62. So how far along
are you?
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63. I'm 30— 37 weeks.
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64. So any—
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65. - anytime soon.
- Anytime.
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66. But with a woman
who is nine months pregnant
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67. now in the backseat,
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68. the reality of what I was doing
began to set in.
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69. I hadn't taken
any safety precautions at all.
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70. And if a woman were to have
a baby in here,
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71. would Armen,
with all those secrets,
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72. be fit to deliver it?
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73. And that
made me realize
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74. there might be a better way
to do this.
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75. It occurred to me
that a hatchback taxi
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76. and a hospital
birthing table
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77. have very similar qualities,
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78. and a hybrid of the two
could be the solution I needed.
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79. Throw in sterile conditions
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80. and a medical professional
to deliver the baby,
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81. and I'd have a completely safe
birthing option
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82. that would be
even more headline-worthy
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83. because it's never
been done before.
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84. So I put an ad on Craigslist
seeking pregnant women
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85. that hadn't yet decided
their birth plans,
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86. and within a few days,
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87. I got a response
from a woman named Shante
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88. who was seven months pregnant.
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89. The way I see it is a cab
that would be at your house
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90. or very close
to your house.
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91. Okay.
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92. I'd want everything
to be completely sanitized
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93. in a way that's just as safe,
if not safer,
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94. than a hospital.
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95. I'm— I'm not
opposed to it.
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96. I mean, I-I think
I would probably, uh,
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97. need to think
about it more
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98. and discuss it
with my— my boyfriend.
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99. I mean, in a way, you
and your son would be famous.
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100. Yeah— Well, yeah. Yeah.
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101. Shante was
surprisingly intrigued,
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102. and I was stoked that
this might actually happen.
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103. So I went back to Andy
to bring him up to speed.
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104. I actually
found a woman
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105. who potentially
might be willing
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106. to give birth
in one of your taxicabs.
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107. - Oh, really?
- Yeah.
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108. How much she ask—
she ask?
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109. We haven't talked about money
or anything.
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110. - Oh.
- But I only want to do this
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111. if it can be done
completely safely.
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112. I try to be safe.
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113. You're not just saying that
right now, right?
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114. 'cause I'll walk out
right now.
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115. - No, don't walk. I—
- For me, safety is number one.
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116. I assure you.
I assure you.
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117. Okay, 'cause I see
dollar signs in your eyes.
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118. I know, but one—
one eye is dollar sign,
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119. one eye is safety.
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120. - So dollar in one eye.
- Dollar in one eyes
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121. and babies
in the other eyes.
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122. It just is a baby.
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123. Just a baby sign,
yeah.
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124. What does the baby
look like?
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125. Looks like a small, cute baby
with a smile.
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126. - Good. All right.
- Okay.
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127. - Thank you so much.
- Sure, man.
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128. - Safety first.
- Of course, safety first,
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129. - baby second.
- Okay.
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130. With Andy on board,
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131. the next step
was finding a location
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132. for the taxi birth
to take place.
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133. So I rented a warehouse
near Shante's house
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134. and had one of Andy's taxis
brought there
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135. to be
the birthing vehicle.
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136. Next, to make sure the birth
happened safely,
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137. I hired someone who'd be able
to deliver the baby.
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138. - You're a midwife.
- I'm a student midwife.
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139. - You're a student midwife.
- Exactly.
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140. Okay. So you're not quite,
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141. but you pretty much know
the same stuff.
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142. Mm-hmm.
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143. And she assured me
that doing it in a taxi
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144. would be no problem.
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145. We're used to moms
giving birth wherever.
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146. But just trusting the word
of a student midwife
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147. was a risk I wasn't willing
to take.
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148. So before showing this
to Shante,
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149. I had a licensed obstetrician,
Dr. Manzer S. Kuraishi, come in
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150. to ensure that Kim was fully
qualified to handle this birth.
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151. If you went in
and checked out the midwife,
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152. you think you would be able
to tell if she knew
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153. - what she was doing or not?
- I can ask basic questions
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154. and see if she responds
appropriately.
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155. Not wanting
to offend Kim
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156. by questioning
her expertise,
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157. I had the doctor dress up
as a car mechanic,
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158. so he could secretly vet her
to see if she was up to snuff.
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159. - When you go in...
- Mm-hmm.
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160. You're a mechanic that's just
there to check out the car.
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161. - That's fine.
- Okay.
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162. You still sound
maybe a little bit smart.
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163. I don't know if there's a way
you could put on
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164. a more, like, average Joe accent
or something.
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165. I guess I can try to be more,
uh, run-of-the-mill.
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166. Yo, I'm here
to just check out the car.
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167. Uh, I'm here
to check out the car.
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168. - The cah.
- The car. Da cah.
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169. - Da cah, yeah.
- I'm here to check out the cah.
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170. Yeah, that's great.
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171. You think
that's gonna be better
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172. - than just using—
- Yeah, I think it'll help
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173. make you seem like
more of a mechanic.
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174. - All right. Okay.
- Okay. Great.
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175. With the doctor all set,
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176. I brought him inside
to meet Kim.
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177. - This is Teddy here.
- How you doing?
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178. - Hi, Teddy.
- I'm here to check out the car.
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179. - Okay.
- Teddy's a native
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180. - from Brooklyn, New York.
- Okay.
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181. - So...
- I'm looking for the accent.
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182. I've been listening
for the accent.
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183. Yeah. Comes and goes.
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184. - I used to live in Brooklyn.
- No. Where?
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185. What part—
What part are you from?
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186. - The North Side.
- North side of Brooklyn?
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187. Yeah. Well, anyways,
what do you got going here?
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188. Our covert plan was working,
as Dr. Kuraishi was able
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189. to subtly slide in
medical questions
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190. without Kim suspecting
a thing.
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191. Man, I'm from Brooklyn.
I'd rather have a pizza.
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192. I don't know about that,
but what—
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193. what happens if she does need
one of those epidural things?
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194. And once he got
all he needed,
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195. he completed his inspection
of the car...
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196. - Looks good.
- and met me outside,
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197. where I awaited
his report.
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198. For the majority
of deliveries,
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199. it would be
absolutely fine.
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200. - You think so?
- Yeah.
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201. Because the majority
of deliveries happen naturally.
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202. Dr. Kuraishi's evaluation
gave me confidence in my plan.
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203. Now all I needed
was for Shante to say yes.
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204. The day
had finally arrived,
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205. and with the birthing vehicle
medically sound,
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206. I had a P.A. come in early
to sterilize the warehouse.
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207. Now it was time to see
if I could convince Shante
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208. and her boyfriend, Damian,
to have their firstborn child
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209. in an Andy O.C. Taxi Cab.
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210. Pretty great, huh?
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211. Hmm.
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212. - As you can see, it's...
- Wow.
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213. - Completely done up.
- Totally different.
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214. - Wow, totally different.
- Wow.
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215. After explaining to them
how it would all work,
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216. I eagerly awaited
the couple's decision.
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217. The— The idea—
Everything is great.
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218. But now that I actually see
the finished product,
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219. I feel like
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220. - I'm not 100%.
- Yeah.
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221. Is it 'cause there's not
enough towels or...
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222. No. Actually—
Actually, I love the towels.
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223. - Oh, okay. Great.
- The towels are actually—
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224. No, it's not that.
It's just that
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225. if— if everything was,
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226. you know, to be set up like
an actual hospital—
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227. I was surprised
that Shante and Damian
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228. were having cold feet.
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229. Fortunately,
I had a plan "B."
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230. At the end of the day,
we can't forget
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231. - who this is all about.
- Yeah.
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232. Uh, Andy, who's the owner
of the O.C. Taxi Company.
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233. - Oh.
- So before you leave,
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234. I do think,
you know,
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235. - you should hear from him.
- Okay.
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236. With the couple on the brink
of walking away,
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237. my only hope was a plea
from the man
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238. who needed their help
the most.
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239. So it was now in Andy's hands
to win them over.
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240. I had a sign, you know,
in my cab a for long, long time,
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241. and I never use it,
you know?
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242. And when you have
your baby come out,
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243. the first thing
he or she open their eyes,
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244. I have that sign
for that kids.
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245. And the sign
says what?
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246. It says,
"You are cute."
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247. - You are cute?
- Cute.
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248. - She or he cannot read it.
- Yeah.
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249. But goes on the mind—
goes on the brain
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250. and stay there,
you know what I mean?
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251. Yeah. I think you guys
would have to do too much
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252. other stuff to accommodate
what I'm looking for.
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253. Please.
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254. But if there's anything else
we could do,
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255. like, maybe, like,
word of mouth.
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256. Can you do me a favor
and think a little bit more...
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257. Andy. Andy.
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258. And please give me
this chance?
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259. Yeah, I think
it's just gonna—
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260. we're just gonna have it
at the hospital.
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261. - Oh, I give you 100% guarantee.
- Andy. Andy. Andy.
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262. - Anything that you want.
- No, Andy—
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263. Yeah. Thank you so much,
though, for the offer.
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264. - Yeah.
- I don't think
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265. - they want to do it.
- Give me a minute.
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266. Damian and Shante said no,
but Andy wouldn't give up.
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267. - So it's about you?
- No, it's not about me, no.
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268. Well, you sound
like it is.
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269. This is a good opportunity
for you.
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270. No. You're trying to convince us,
but at the end of the day,
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271. it seems like
it's all about you.
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272. The baby sign was gone
from his eyes
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273. and replaced
with another dollar sign.
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274. He was no longer seeing them
as human beings,
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275. but instead, just a way
to get rich.
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276. So I had to do what was right
and let them go.
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277. - Please, think again.
- Andy, okay.
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278. You can go.
Thank you.
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279. It was sad that things
didn't work out
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280. the way that Andy wanted.
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281. But sometimes in business,
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282. success also means knowing
when to stop.
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283. I think
what happened today
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284. is a perfect example
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285. of greed
infecting someone's brain,
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286. and that infection happened
in yours.
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287. - You're right. You're right.
- You lost focus,
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288. and you forgot what's
the most important thing.
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289. Human life.
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290. What do you think
if we looking for another baby?
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291. I think we just have
to let this one go.
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292. Maybe somebody else
like it.
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293. I-I mean, maybe.
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294. You know, I can't guarantee it
100%, you know what I mean?
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295. Andy, I respect you so much
as a businessman,
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296. but I just don't think we see
eye to eye as human beings.
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297. Okay, good luck, kid.
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298. Okay.
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299. - Best of luck with everything.
- Okay. Thank you very much.
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300. For a business,
nothing says success
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301. like a line
down the block.
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302. And for L.A.'s Pink's Hot Dogs,
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303. they've got that
down pat.
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304. But even though
things are going well,
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305. owners,
Gloria and Richard Pink,
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306. are always looking
to step things up.
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307. Any business that isn't
improving is falling behind.
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308. Yeah, we're always looking for
ways to improve the business.
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309. The Pinks were clearly crazy
about their brand.
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310. But when I went undercover
to scope things out,
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311. I discovered
a glaring problem
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312. that was keeping them
from making even more money.
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313. So I paid the couple
a visit
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314. with a way to attract
a new type of customer.
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315. I wore
a pink shirt today
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316. because your name
is Pink's.
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317. Right. Okay.
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318. Right now,
the huge line at Pink's
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319. is turning off
a slew of customers
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320. that don't have time
to wait.
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321. But Richard and Gloria
would easily be able
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322. to capture those sales
with a simple rule change—
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323. line cutting allowed
if you're in a hurry.
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324. I hate to, like,
prejudge it,
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325. but customers that saw
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326. that someone else
got an advantage
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327. would probably be upset.
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328. I want you guys to know
that I'm determined
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329. to protect your brand
at all costs.
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330. All right, so let's see
how you do that.
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331. - Okay.
- Okay.
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332. The Pinks agreed to let me
prove my idea to them
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333. during the Friday
lunch rush.
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334. So the next day I placed a sign
near the street
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335. advertising the new rule.
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336. To avoid chaos by everyone
saying they were in a rush,
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337. I came up with a list
of five acceptable reasons
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338. for cutting
to the front of the line...
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339. Doctor's appointment,
job interview,
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340. picking up a kid from school,
funeral,
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341. or if you're an air traffic
controller who's late for work.
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342. The new policy seemed to be
attracting customers
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343. who were driving by
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344. even though most of them
didn't qualify for line cutting.
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345. Uh, no.
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346. But you're not
an air traffic controller.
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347. But there were several people
with legitimate places to be.
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348. You have
a doctor's appointment today?
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349. - Yes.
- And who's your doctor?
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350. - Dr. Pia.
- Dr. Pia?
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351. Dr. Pia's office.
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352. Hi, I'm calling to confirm
an appointment for...
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353. - Jason.
- Jason...
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354. - Wolf.
- Wolf.
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355. Yeah, we have Jason
coming in at 5:30.
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356. Great.
Okay, thank you so much.
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357. And once I was able to confirm
their reason...
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358. He has to cut in line.
He has a doctor's appointment.
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359. - Is that okay?
- Yeah, that's okay.
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360. Okay.
Copy !req
361. customers could cut
to the front of the line
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362. without anyone getting angry.
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363. As the day went on, the system
seemed to be working great.
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364. - You are going to a funeral.
- Yeah.
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365. - Really?
- Uh-huh.
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366. - Who's the funeral for?
- Connie Mendel.
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367. - A friend of mine.
- Oh, I'm so sorry
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368. - for your loss.
- It's okay. It's okay.
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369. But as the lunch rush
was winding down,
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370. I saw something
that disturbed me.
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371. One customer that I met earlier
said he was in a hurry.
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372. I have a doctor's appointment.
I forgot.
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373. You have
a doctor's appointment today?
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374. - Yes. Mm-hmm.
- You really do?
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375. - Mm-hmm.
- But when I tried
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376. to confirm it, he couldn't
give me any information.
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377. - What's your doctor's number or—
- I don't have his number.
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378. I just—
I don't have it with me.
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379. I just have to go
at 3:00.
Copy !req
380. Giving him
the benefit of the doubt,
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381. I allowed him
to cut to the front.
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382. But now,
45 minutes later,
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383. he was still sitting there
taking his time.
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384. And I began to suspect
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385. that he didn't have
a doctor's appointment at all.
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386. So I told one of my cameramen
to secretly follow him
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387. to his car,
and once he drove off,
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388. I followed
in close pursuit
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389. to see if he was
telling the truth.
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390. A bit late for the doctor
by now, aren't we?
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391. Huh.
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392. After 30 minutes
of tailing him,
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393. he led us
straight into a lie.
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394. He wasn't
going to the doctor.
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395. He was
seeing a movie instead,
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396. an excuse
that wasn't on my list.
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397. It was
an unbelievable slap in the face
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398. to the Pink's name.
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399. So that evening,
I returned to the restaurant
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400. to see how Gloria
wanted to handle this.
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401. So he—
he cut in line,
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402. got his food,
and then later?
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403. - He went to see a movie.
- Ah.
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404. You know, I think if you
don't do something to respond,
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405. it could make you, as a brand,
look weak.
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406. Well...
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407. So with your permission, I'd
like to take this guy on a boat,
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408. and then once
he's trapped at sea,
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409. teach him a lesson
he'll never forget.
Copy !req
410. Whoa. Whoa.
Copy !req
411. That's pretty harsh.
Copy !req
412. After my conversation
with Gloria,
Copy !req
413. Richard escorted me out
and said
Copy !req
414. that he no longer wanted my help
at Pink's.
Copy !req
415. But when I make a promise
to a business...
Copy !req
416. I'm determined to protect
your brand at all costs.
Copy !req
417. I always keep it.
Copy !req
418. And that meant I had
to show this guy on my own
Copy !req
419. what happens
when you mess with Pink's.
Copy !req
420. So using the number
from his appearance release,
Copy !req
421. I told Jonathan I was calling
from the Pink's head office
Copy !req
422. with some exciting news.
Copy !req
423. You, my friend,
Copy !req
424. are the 10 millionth
Pink's customer.
Copy !req
425. I am serious.
Copy !req
426. You have won
a lobster lunch for one
Copy !req
427. at sea.
Copy !req
428. At sea.
Copy !req
429. Congratulations.
Copy !req
430. Jonathan bought it
hook, line, and sinker.
Copy !req
431. So I docked a boat
in the San Pedro harbor
Copy !req
432. and then sent a limo
with two hired models
Copy !req
433. to keep the ruse going
on the way to the sea.
Copy !req
434. I'm so excited to be
Copy !req
435. the 10th millionth customer
of Pink's.
Copy !req
436. I love their hot dogs.
Copy !req
437. I'm so excited
to represent them.
Copy !req
438. Once Jonathan arrived, I had
him right where I needed him,
Copy !req
439. and he was about to learn
that taking advantage of Pink's
Copy !req
440. does not go unpunished.
Copy !req
441. Shortly after,
we headed out to sea,
Copy !req
442. and Jonathan
had no idea
Copy !req
443. that his life
was about to change forever.
Copy !req
444. What's your personal tagline?
Copy !req
445. Live life how you want
to live it and enjoy it...
Copy !req
446. - Mm-hmm.
- Because no one
Copy !req
447. is gonna—
no one can hurt you.
Copy !req
448. - Don't answer to no one.
- Exactly.
Copy !req
449. - Yeah.
- Do not answer to nobody.
Copy !req
450. Yeah.
Copy !req
451. I'm just so happy
Copy !req
452. that the 10 millionth
Pink's customer
Copy !req
453. turned out to be
such a selfless and honest guy.
Copy !req
454. Yes.
Copy !req
455. Once we got
to deep enough waters,
Copy !req
456. I led Jonathan
up to the top deck,
Copy !req
457. where my plan
was about to unfold.
Copy !req
458. Have a seat
at your own personal table...
Copy !req
459. - This is so gorgeous.
- out at sea.
Copy !req
460. Huh?
Copy !req
461. And here we go.
Copy !req
462. I hope you're hungry
Copy !req
463. for nothing.
Copy !req
464. Now.
Copy !req
465. Hiding behind a curtain
were four of the people
Copy !req
466. that Jonathan had callously
cut in front of
Copy !req
467. to get
his hot dog first.
Copy !req
468. You're not
the 10 millionth customer.
Copy !req
469. You're here today
because I know
Copy !req
470. you didn't have
a doctor's appointment.
Copy !req
471. I saw you
go into a movie theater.
Copy !req
472. - Are you serious?
- Yes.
Copy !req
473. And these are four people
that you cut in front of
Copy !req
474. that you thought
you were better than,
Copy !req
475. including
a nine-year-old girl.
Copy !req
476. Don't be mad.
Copy !req
477. I just don't understand
why you would cut us.
Copy !req
478. I am truly sorry.
I'm really not like that.
Copy !req
479. I'm not a liar. I mean,
even though I did say that,
Copy !req
480. I was— I was
under a lot of— I-I just—
Copy !req
481. He asked us
if we wanted to go,
Copy !req
482. and he asked the guy behind us
if we had anything on the list,
Copy !req
483. and we both said no.
Copy !req
484. But, you know, I wasn't lying
when I said—
Copy !req
485. And, yes, you were like,
"Oh, are you sure?
Copy !req
486. I don't want to do it," and
this, that, and the other thing.
Copy !req
487. - No, I did not.
- "Sure, go ahead."
Copy !req
488. 'cause we thought it was
a doctor's appointment,
Copy !req
489. and we thought we were
being kind to a stranger
Copy !req
490. who was in a hurry
and wanted to grab a bite to eat
Copy !req
491. before the doctor's appointment.
Copy !req
492. Now that Jonathan understood
how his actions affected others,
Copy !req
493. it was time
for his punishment.
Copy !req
494. The initial plan
I had in mind
Copy !req
495. was to unload all the passengers
except Jonathan
Copy !req
496. into a second boat,
Copy !req
497. and then sink the main boat
with Jonathan on it.
Copy !req
498. But my legal department said
that this was too unsafe.
Copy !req
499. So I reluctantly agreed
on a milder punishment.
Copy !req
500. You have to take
a piece of gum
Copy !req
501. from this ordinary pack
of gum.
Copy !req
502. What is that?
Copy !req
503. It's just an ordinary pack
of gum.
Copy !req
504. I'm not gonna do it.
Copy !req
505. Jonathan, this is not
a negotiation.
Copy !req
506. You did something wrong,
Copy !req
507. and your punishment is
you have to take a piece of gum
Copy !req
508. from this ordinary pack
of gum.
Copy !req
509. Okay. I'm gonna turn around
while I do it.
Copy !req
510. - Okay.
- I don't even want to see—
Copy !req
511. Aah! That hurt.
Copy !req
512. Yes. It wasn't
a normal pack of gum.
Copy !req
513. It was
Shock Chewing Gum.
Copy !req
514. Now that he had paid
for his crime,
Copy !req
515. I wanted to be sure
that Jonathan
Copy !req
516. left this boat
a better man.
Copy !req
517. Inside all of our anatomies,
there's two parts.
Copy !req
518. There's a part
that's a liar
Copy !req
519. and a part
that's a cool guy.
Copy !req
520. And you're letting
the part that's a liar
Copy !req
521. take over your whole body.
Copy !req
522. Deep down inside you,
Jonathan,
Copy !req
523. I know
there's a good, cool guy.
Copy !req
524. And I feel like
if you really work on yourself,
Copy !req
525. within a few years,
you could even be the one
Copy !req
526. trapping people on boats.
Copy !req
527. Oh, my lord. Okay.
Copy !req
528. You shouldn't be laughing
right now.
Copy !req
529. No, but you're so weird.
Copy !req
530. - No, Jonathan, I'm not weird.
- You are crazy.
Copy !req
531. No, I'm normal.
Copy !req
532. I teach people lessons
when they do something wrong.
Copy !req
533. You're very manipulative
and conniving,
Copy !req
534. and I don't like it.
Copy !req
535. Whether or not Jonathan
learned his lesson,
Copy !req
536. I left that day knowing
Copy !req
537. I had accomplished
something important.
Copy !req
538. I upheld my promise
and returned dignity
Copy !req
539. to the name
I vowed to protect
Copy !req
540. by letting
the world know
Copy !req
541. that this is what
was waiting for them
Copy !req
542. if they decided
to with Pink's.
Copy !req