1. My name is Nathan Fielder,
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2. and I graduated from one
of Canada's top business schools
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3. with really good grades.
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4. Now I'm using my knowledge
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5. to help struggling
small-business owners
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6. make it
in this competitive world.
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7. This is Nathan for you.
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8. Nabil Khalil is the owner
of Bouquet Plaza Liquor
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9. in Santa Clarita,
California,
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10. and every day,
he deals with a problem
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11. that has vexed
liquor store owners for years.
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12. We always have teenager
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13. trying to come
and buy alcohol.
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14. We always refuse the sale.
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15. As far as I'm concerned,
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16. no business should ever have to
turn away a paying customer,
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17. so I paid Nabil a visit
to help him out.
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18. Every time you turn away
a teenager
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19. who's trying to buy alcohol,
you're losing a sale.
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20. Yes, because that's
what the law is.
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21. Mm-hmm. So, from now on,
you allow them to purchase it,
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22. but they just can't take it home
until they're 21.
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23. The main reason
teenagers want booze
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24. is to look cool
to their friends,
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25. so if Nabil let minors
purchase alcohol,
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26. but then held it
in a storage locker
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27. until their 21st birthday,
Bouquet Plaza Liquor would gain
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28. a ton of new underage customers,
who could then
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29. brag to their friends
that they own booze.
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30. The plan, increase business
by selling alcohol to minors.
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31. Could be possible, but
when you get close to that age,
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32. definitely, you don't want
a voucher that says,
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33. "Oh, yes, I own
couple bottle of liquor,"
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34. But where they are?
So they want to have it.
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35. Well, no offense,
but, you know, I'm a bit closer
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36. to my teenage years
than you are,
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37. so I think I know
what youth these days want.
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38. If they get the happiness
of "Yes, I have it,"
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39. that would be great.
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40. With Nabil on board,
I created some tags
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41. that would work like
a coat check system for alcohol.
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42. So minors could reclaim
their booze from storage
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43. once they turn 21.
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44. Next, I had to get
the word out to young people,
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45. so I arranged a meeting
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46. with the chair
of a local youth little league
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47. in the hopes of landing
a sponsorship deal.
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48. You seriously are talking
about putting a banner
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49. that says,
"We sell liquor to minors"?
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50. These minors don't
actually get to take home
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51. the alcohol
till they're 21.
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52. Well, I do understand it,
but I'm not sure that I agree
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53. with tying that
up to our little league.
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54. Do you understand
what I'm saying?
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55. I don't know
if this helps in any way,
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56. but we'd also be willing
to offer a free bottle of gin
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57. to every kid in the league.
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58. No, I'm sorry.
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59. Thank you
for your time, then.
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60. Well, thank you
for your offer.
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61. - Yeah.
- I'm sure it'll work out.
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62. - Oh, no.
- What?
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63. - What is this for?
- This—
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64. - What is this for?
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65. Oh, no, no, no.
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66. No, no.
Thank you very much, though.
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67. - Are you—
- Let me show you out.
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68. - No, no, are you sure?
- Yeah, yeah. We're done.
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69. With sponsorship
off the table,
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70. I needed a different way
to reach the youth market,
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71. so I hired a teen actor
to pose as a student
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72. to get the word spreading
at a local high school.
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73. So right off the bat,
you know, before you talk
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74. about the liquor store
or anything,
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75. you got to establish
a rapport
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76. so the teens you're talking to
think you're cool.
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77. - Okay.
- So maybe talk about
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78. how school sucks, you know,
or a bit
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79. about how the Internet's
awesome or something.
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80. and throw in
some swear words too.
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81. So try that.
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82. Hey, man, what's up?
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83. Hey, dude, that Internet
these days is so dope.
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84. Man, school sucks, dude.
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85. You can just go
on the stinking Internet.
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86. With Connor trained,
I gave him a backwards hat
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87. and sunglasses
so he would look cooler.
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88. Then I sent him
onto school property
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89. to begin spreading the word.
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90. So how about that internet,
man? What's up?
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91. Oh, the teacher sucks, but
the Internet rules, you know?
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92. So, anyways,
I got this cool tip.
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93. There's this liquor store
down the block.
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94. It's called
Bouquet Plaza liquor store,
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95. and it sells alcohol
to minors.
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96. Okay, I got to go
back to skipping class.
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97. With Connor working
the school,
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98. I headed
back to Bouquet Plaza,
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99. ready to receive
our underage customers,
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100. and within minutes,
they began to arrive.
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101. Did you read
the sign outside?
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102. - That's— Did you—
- That's real?
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103. - Yeah.
- Yeah, yeah. You can
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104. - Go grab some if you want.
- You want to go ahead
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105. and grab yourself
some alcohol or something?
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106. I mean, I guess so.
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107. - Look what you got, huh?
- Look at that.
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108. - 40 ounce.
- Oh, that's huge, buddy.
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109. - High life, awesome.
- You're gonna start heavy,
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110. - Don't you?
- Yeah.
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111. - So you own this now.
- Yeah, it's tight.
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112. Pretty sweet.
Ah, ah, not so close.
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113. You get a claim check,
so you're allowed to come back
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114. and claim it when you're 21.
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115. Yeah, but—
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116. I want it for right now.
I don't want it two years later.
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117. With no refunds allowed,
the minors had no other option
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118. but to fill out the claim check,
allowing them to own alcohol
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119. without the consequences
of consuming it.
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120. What you're doing is weak.
That sucks.
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121. It's cool and legal.
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122. Breaking the law
is never cool.
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123. Seems like a waste
of money to me.
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124. My plan was working,
and Nabil was now able
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125. to sell to a whole new type
of customer.
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126. Why did I even
just pay for this?
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127. Because you're allowed
to own the alcohol.
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128. Okay, well, I don't want
to own the alcohol.
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129. I want the alcohol.
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130. Knowing that some teens
wouldn't be satisfied
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131. leaving empty-handed,
I had a corner of Nabil's store
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132. converted to look
like a cool basement
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133. so minors could take photos
with their alcohol,
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134. before it goes into storage,
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135. that would help them
brag to their friends.
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136. It felt great
to make young people happy
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137. while teaching them
about responsible drinking.
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138. So after closing up
for the night,
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139. it broke my heart
that I had to give Nabil
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140. some terrible news.
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141. I looked into it,
and it turns out
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142. that what we were doing
was extremely illegal,
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143. and you know,
I got to look out for myself.
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144. I'm sorry.
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145. Good evening, sir.
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146. - Yes?
- Are you the owner
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147. - of this business?
- Yes, sir. Hi.
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148. I'm afraid I'm gonna have to
place you under arrest.
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149. Why? What's going on, sir?
How am I—
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150. For doing good business!
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151. You're not in trouble at all,
I was joking.
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152. So really?
It does work out?
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153. Yeah, it's not illegal.
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154. - Okay.
- I mean, he's not a real cop,
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155. - he's a stripper, yeah.
- That's okay.
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156. But to bring
a stripper to a businessman,
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157. it's not a really
good idea, no.
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158. - Oh, you don't like it?
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159. Not at all. Like, okay—
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160. Well, it was a joke,
you know,
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161. like, you thought he was a cop.
You know?
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162. That's what I'm saying,
even if it's gonna be a joke,
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163. Nathan, to bring a businessman,
bring him, like, stripper—
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164. a guy stripper, it's not really
gonna be the cool thing to have.
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165. All right.
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166. Javier Arteaga
is an exterminator
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167. and the manager
of Bugs "A" to "Z,"
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168. a pest-control company
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169. based out of Woodland Hills,
California,
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170. and he's desperate
to expand his business
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171. beyond the residential
homes he normally services.
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172. It'd be great if, I mean,
we land any kind of hotel work.
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173. Javier wanted a contract
with a major hotel,
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174. and I had the perfect method
to win him that deal.
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175. Rather than making it
look like the hotel has
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176. an exterminator visiting,
why don't you instead
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177. make it look like the hotel
is winning an award?
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178. Right.
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179. Every hotel's greatest fear is
having to hire an exterminator,
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180. because their arrival
is basically an announcement
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181. that the hotel has pests,
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182. so if Javier could disguise
his purpose
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183. to make it look like he's there
to give the hotel an award,
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184. he'd not only delight guests,
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185. but surely win a contract
with the hotel
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186. that wants to keep
their pest problem a secret.
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187. Now, how—I mean,
do I show up with—
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188. I mean, I just—
I-I—as far as, I mean—
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189. If customers see you
coming in,
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190. they're actually
gonna be like,
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191. "Oh, this hotel
is really good,"
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192. you know, rather than seeing
an exterminator
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193. and being like,
"Oh, this hotel is not so good."
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194. You've done this before.
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195. You know,
you're a business major.
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196. I mean, what's the worst
that's gonna happen?
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197. Javier was on board
with the concept.
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198. So, to sell this to a hotel,
I needed to show them
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199. exactly how the system
would work,
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200. so I had one of Javier's
service vans rewrapped
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201. to look like a delivery vehicle
for the Hotel Excellence Awards,
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202. a very prestigious organization
that I made up.
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203. Then Javier and I worked
to develop a discreet method
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204. for exterminating
every room in a hotel.
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205. - Like, some sort of secret...
- A compartment
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206. - or or an opening.
- Compartment that opens up.
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207. With the system now in place,
I got permission
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208. from the historic Mayfair Hotel
to shoot a demonstration video
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209. of our method that we could then
present to their management.
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210. It begins by arriving
in our covert vehicle,
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211. then removing what looks
like a large trophy
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212. that's being awarded
to the hotel.
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213. This serves a dual purpose
of both getting
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214. our equipment inside,
and impressing guests,
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215. as they see that they're
currently residing in the hotel
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216. with the least amount
of bedbugs.
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217. - With the least bedbugs?
- Yeah.
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218. So it's a possibility
of some being there.
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219. We're just delivering
the award,
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220. - we don't know.
- Oh, okay.
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221. Then, we make our way
into the private back offices
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222. where we can safely remove
all our gear
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223. without anyone seeing.
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224. Once that's done,
we convert our awards table
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225. into a custom-designed
maid cart,
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226. and I change my outfit
to look natural pushing it.
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227. The hollowed-out interior
then allows Javier to travel
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228. from room to room
without drawing any suspicion
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229. from hotel guests.
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230. You okay in there?
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231. Yeah.
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232. When we get
to an infested room,
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233. the cart blocks the doorway
and Javier is able
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234. to sneak out
without anyone seeing.
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235. A quick handoff of the vacuum
then gets our equipment inside,
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236. and Javier can get to work
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237. spraying down
the pest-ridden areas.
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238. Although we didn't
find any in this hotel,
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239. Javier told me he often
encounters mattresses
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240. that get so infested
with bedbugs
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241. they have to be thrown out.
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242. So I also wanted to show
the hotel manager
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243. that we had a method
to secretly dispose of one
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244. without guests thinking
anything fishy was going on,
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245. and since the Mayfair catered
to a lot of Asian clientele,
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246. the perfect cover
was obvious.
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247. In the guise
of an impromptu celebration,
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248. we were able to take
a mattress
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249. straight through the lobby,
and once outside,
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250. all it took was a quick
identity changeover
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251. to keep everything
looking normal to onlookers.
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252. Then, in the blink of an eye,
we're gone,
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253. without anyone ever knowing
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254. the hotel had a problem
with pests.
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255. So later that week,
I was hopeful our sales video
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256. would be enough to win over
the Mayfair manager,
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257. Mike Schoeffin.
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258. Underneath that dragon
is our mattress
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259. that was covered with bedbugs,
infested with bedbugs.
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260. And you can see we've been
developing a new method
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261. of spraying the public areas
using a blind man's cane.
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262. So to guests,
it just looks like,
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263. "Oh, there's a blind man
stumbling around the lobby."
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264. - Right.
- So that's what we're about.
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265. And once our sales video
was done,
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266. it was time to seal the deal.
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267. Let's get your signature
on that contract.
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268. I'm not gonna make
a decision right this minute.
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269. Mike didn't seem to want to do
business with Bugs "A" to "Z,"
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270. so I excused Javier
to speak with Mike one-on-one.
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271. Hey, so it's clear
you don't want to give
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272. a deal to us today,
right?
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273. Not without comparing
all the numbers, no.
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274. You know, I have a TV show,
and on the show,
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275. we like to have happy endings,
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276. so would you be able to sign
this contract
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277. just for the cameras?
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278. Uh, if it's just
for the cameras,
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279. as long as it's not binding.
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280. Great, here you go,
just sign here and—
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281. just for the cameras.
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282. - There you go.
- All right,
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283. so we have a deal then.
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284. We have a deal
in the TV show—
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285. Oh, no, but in the contract,
it said that
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286. "I understand
that when Nathan asks,
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287. "'Will you sign this contract
for the camera?'
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288. "I understand that that's code
for 'Will you sign the contract
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289. "'in real life.'"
- Oh.
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290. - You can see.
- Mm-hmm.
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291. - That clause right there.
- Right.
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292. The contract was presented
to me under false pretenses.
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293. Trust me,
this is a good call,
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294. so you shouldn't feel bad
about this.
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295. - No, you tricked me, and it's—
- It's not a trick.
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296. - No, it is a trick.
- No, it's not a trick.
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297. And I don't appreciate it.
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298. Everything
was in the contract.
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299. I don't appreciate it.
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300. I did it,
and I couldn't wait to share
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301. the good news with Javier.
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302. Yeah. All right.
Happy, right?
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303. - Yeah.
- Okay, good.
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304. Rub-a-dub-dub,
splish, splash,
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305. suck, suck, and...
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306. These are just
some of the sounds you'd hear
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307. if you paid a visit
to Los Feliz car wash
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308. in Atwater Village,
California.
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309. But one sound you won't hear
that often is "Cha-ching."
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310. Amir Lankarani
is the owner here,
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311. and he admits that lately,
business has been tough.
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312. Occasionally,
can be very much so struggle.
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313. But for a man
whose business is cleaning,
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314. I was surprised
by how filthy his office was,
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315. and it made me wonder
if this was part
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316. of a sophisticated strategy.
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317. Do you keep your office
this dirty to make a point
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318. to your customers that you
only care about cleaning cars?
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319. Yes, rather than trying
to clean my office,
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320. I put my emphasis
in cleaning their car.
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321. So this is all
intentional.
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322. Yes.
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323. I mean, I've seen clutter,
but you go all out.
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324. - Well, I do my best.
- Yeah, I mean,
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325. you have a full-size
toilet bowl under your desk.
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326. Well, the reason behind it is,
we bought it for our—
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327. What is it?
One of the bathrooms,
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328. haven't had the chance
to replace it yet.
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329. You don't use that toilet?
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330. Not here, no.
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331. - No?
- No.
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332. Amir clearly had
a unique approach
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333. for marketing his car wash,
and that meant
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334. I had an idea
that he was gonna love.
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335. Los Feliz car wash
is uniquely situated
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336. in a neighborhood
with very few birds,
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337. so if Amir could somehow
attract more birds
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338. to specific trees that overhang
the streets nearby,
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339. demand for his services
would surely go up.
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340. The plan, more birds
equals more business.
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341. Birds?
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342. I mean, there's nothing
wrong with putting a bird
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343. - in a tree.
- That's true.
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344. What they do after that
is their own choice.
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345. That's right.
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346. So, if they do that on a car,
it benefits you,
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347. - But—
- More dirty cars,
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348. more dollar signs coming inside
the register.
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349. You're right.
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350. Amir was into the idea,
so the first step
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351. was finding the right tree
to host the birds.
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352. Directly across the street
from the car wash
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353. was the perfect branch
that hung over traffic.
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354. This is where
I needed them to be.
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355. Since I know birds
love bird seed,
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356. I sprinkled some
along the branch
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357. and all over the tree
in the hopes of attracting them,
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358. but surprisingly, after a day,
no birds had come.
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359. So I emptied out
a couple of tuna cans
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360. and packed them
with earth worms and soil
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361. then taped those
to the branches,
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362. thinking that this would be
a more appealing treat.
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363. I even put tiny scarecrows
in other trees in the area
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364. that I didn't want
the birds to go in,
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365. but again,
no birds showed up,
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366. and I wasn't about to spend
the rest of my life
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367. helping this car wash.
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368. So I arranged
for a bird wrangler to come
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369. and physically put pigeons
up on the branch,
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370. but frustratingly,
they weren't pooing enough
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371. to make the impact I needed,
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372. so I talked
to the bird wrangler
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373. to see if she had
any other ideas.
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374. Chickens or peacocks, they—
they poop pretty good.
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375. Don't you think chickens
would maybe look
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376. a bit strange
in the tree though?
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377. - Maybe?
- No, chickens roost in trees.
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378. So it wouldn't really
stand out as being that weird?
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379. - No, uh-uhh.
- Okay.
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380. - I trust your instincts, then.
- Yeah.
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381. Taking Carol's advice,
we added some chickens
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382. to the tree, which she said
had to go more regularly,
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383. and it helped,
but the dropping size
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384. just wasn't big enough
to persuade people
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385. into getting their cars
washed,
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386. so we arranged to have
a peacock added to the mix
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387. that can drop loads
50% larger than the chickens.
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388. And with that, I felt like
I had everything I needed
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389. to get things started.
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390. So I posted a sign
at the car wash
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391. advertising a new special.
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392. Now I wanted to show Amir
the birds in the tree.
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393. Wow.
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394. - That's great.
- Yeah.
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395. I mean, it just looks—
Mother Nature, doesn't it?
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396. So people are driving under,
they're dropping all over cars,
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397. and then
where are they gonna go?
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398. Right there
across the street.
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399. - Yeah.
- Makes—you know, makes...
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400. common sense, doesn't it?
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401. Now I needed to figure out
a way to get cars to stop
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402. so the birds would have enough
time to do their business.
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403. Sir, sorry. Sorry, I dropped
my contact lens over here,
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404. so I'm just looking for it.
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405. Yeah, I don't— I'm worried
you might drive over it.
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406. Yeah.
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407. Um, I don't know where.
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408. Oh.
There's a lot of birds today.
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409. Sorry, there's a car wash
down the street,
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410. they can do a really good job
of taking it off.
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411. If you want,
there's a coupon.
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412. My plan was finally
paying off.
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413. You got chickens
up in that tree.
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414. The droppings were actually
encouraging drivers
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415. to pay a visit
to the car wash.
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416. As the day progressed...
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417. Do you know how to get
to the Hollywood sign from here?
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418. Nature was taking its course,
and even though
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419. I took a brutal splash
in the mouth...
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420. I'd do it again in an instant
if it meant bringing in
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421. one more customer
to that car wash.
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422. So at the end of the day,
I met up with Amir
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423. to see if he was happy
with my results.a
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424. So how do you feel
about everything today?
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425. Beautiful. Seems like the idea
is working a little bit,
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426. at least I saw a few cars
with the bird poo-poo.
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427. Poop, yeah.
Now, just so you know,
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428. I bought all of the pigeons
and the chickens for you,
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429. so you can go and put them up
yourself if you choose.
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430. Okay.
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431. Now, I know this might be
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432. a bit of an awkward subject
to broach,
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433. but I know you have an "employee
of the month" program here.
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434. - Yes, we do.
- You know,
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435. I obviously showed you today
that I did a good job,
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436. and so I was wondering
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437. if you would consider me
for that.
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438. For the employee
of the month?
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439. Yeah.
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440. Sure.
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441. Okay, thanks.
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442. You're quite welcome.
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443. Now, do you normally
do a ceremony or something?
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444. We normally just present them
with a $25 gift certificate.
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445. Okay, it maybe is a bit low
for what I did.
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446. Is it possible
to up it to $200?
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447. Sure.
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448. Great,
thank you so much, that's...
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449. - My pleasure.
- such an honor, I mean—
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450. Okay.
You're quite welcome.
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451. "Welcome to our
employee-of-the-month
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452. "meeting ceremony.
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453. "This honor goes to the person
who has shown
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454. "the most commitment
to the company this month,
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455. "the person who has worked
the hardest,
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456. "and who is just
the best person in general.
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457. "This month— This month,
it goes ot Nathan.
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458. - Me?
- Yes, you, Nathan.
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459. - Oh, my God, really?
- Yes.
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460. Oh, my God.
I'm so surprised.
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461. - Thank you so much.
- My pleasure.
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462. - Thank you very much.
- I'm so honored,
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463. Uh...
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464. Oh, thank you.
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465. - "And there's
your $200 cash prize..."
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466. - Bonus.
- Your $200 cash bonus.
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467. Thank you so much.
Oh, my God.
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468. Oh, okay.
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469. Thank you.
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470. "Now, if you can all
form a line,
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471. "Then Nathan will walk
past you,
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472. "and you can pat him
on the back."
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473. Okay,
it's a bit embarrassing,
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474. - Right.
- Okay.
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475. Thank you. Thank you.
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476. Oh, wow.
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477. All right, see you, I guess,
or see you later.
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478. Okay.
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