Kitchen Nightmares 6x1

1. The customer is not always right.

2. Don't come back, madam.

3. I'd be happy not to see you again.

4. Guys, I make excellent food.

5. You're out. Don't speak like this.

6. Get out.

7. I am going to really hurt somebody.

8. May 10, 2013.

9. - You are both fucking nuts. - I know.

10. Millions of viewers were introduced

11. to Amy's Baking Company.

12. You mother fuckers, you all think that you can come in here

13. and say these things.

14. Oh, my God.

15. What they witnessed—

16. Don't fuck with me.

17. Yeah, I will fuck with you.

18. Who the fuck do you think you are?

19. —was a "Kitchen Nightmares"

20. episode unlike any other.

21. You fuck yourself. Go.

22. You out.

23. A restaurant and owner so deep in denial—

24. If anyone tells me that my wife's food is no good,

25. I just tell them to leave the restaurant.

26. You little weenie.

27. Keep walking.

28. —and so resistant to change—

29. These are store-bought, crap frozen ravioli.

30. They're not crap and they're delicious.

31. —that Chef Ramsay did something—

32. I think you're too far gone.

33. —he has never done before.

34. The right thing for me is to get out of here.

35. He walked out.

36. Wow.

37. And as shocking as that was, what followed

38. was equally as shocking.

39. Hundreds of people are turning to social media

40. to voice their anger.

41. In the aftermath of the airing,

42. social media went crazy.

43. There were threats, nasty online messages.

44. People just could not believe how this couple

45. treated their customers.

46. Millions were blogging, commenting—

47. Basically calling them bat shit crazy.

48. —watching and re-watching.

49. Everyone was under the consensus

50. that these people were not particularly normal.

51. There were skits and even cartoons—

52. I have issues with customers that are online bullies.

53. —made about Amy's Baking Company.

54. It's getting a little beyond hilarious.

55. And to go along with that, a media firestorm.

56. Amy's Baking Company.

57. No soup for you.

58. Never before has there been a "Kitchen

59. Nightmares" quite like this.

60. It was like watching a train wreck.

61. They were just that crazy.

62. Tonight, a special edition

63. of "Kitchen Nightmares." - How are you?

64. - "Kitchen Nightmares?" - Yes.

65. Where you will be shocked—

66. Are we being punked?

67. —amazed—

68. You can pull the wool over your husband's eyes,

69. but you can't do it to me.

70. I want you to just shut up.

71. —and informed.

72. He just said, you have to go, you have to go, you have to go.

73. As Gordon Ramsay takes you back—

74. Send him home!

75. —and reveals unbelievable,

76. never before seen footage.

77. I'm not afraid of you.

78. You're afraid of the truth, not me.

79. The truth.

80. The sad thing is, you don't fucking know the truth.

81. You'll see the highlights of some

82. of the public's wild reaction.

83. It was just the craziest thing.

84. You'll also find to what happened to Amy's Baking

85. Company in the last year.

86. They're trying to cash in on their notoriety.

87. And you will get to hear

88. from Samy and Amy themselves—

89. It's like Disneyland for the crazies.

90. —in a special exclusive interview.

91. My wife's food is excellent.

92. That's all coming your way

93. tonight, on a special edition of "Kitchen Nightmares."

94. We have to show the world what we really have to offer

95. here at Amy's Baking Company.

96. What is that?

97. You're serving rotten food.

98. They're not crap. And they're delicious.

99. Then wake up!

100. You wake up!

101. Shut the place down.

102. Get out of here!

103. That is amazing.

104. That's embarrassing!

105. Oh, God.

106. Thank you so much.

107. Good evening, and welcome to a very special edition

108. of "Kitchen Nightmares."

109. Last year something happened that shocked me and millions

110. of you, when I tried to help a restaurant

111. in Scottsdale, Arizona.

112. I was forced to do something I've never done, walk away.

113. I went to Amy's Baking Company to help

114. but the owners were incapable of listening.

115. There was such a strong reaction to the episode,

116. that we decided to give you an update

117. on what's happened since.

118. Also show you some footage that has never been seen before,

119. and we'll hear from Amy and Samy themselves.

120. But first, a brief reminder of my wild journey of Amy's

121. Baking Company.

122. It was my first time in Scottsdale, Arizona

123. and I was really looking forward to helping the husband and wife

124. team of Sammy and Amy, with their restaurant

125. Amy's Baking Company.

126. Just give me the, darling, if you can.

127. All right. All right.

128. Since 2007, Amy had run the kitchen

129. I don't understand this whole substitution thing.

130. And Samy was in charge of the front of house.

131. 4C.

132. The owners felt that their food

133. wasn't even an issue.

134. If anyone tells me that my wife's food is no good,

135. I just tell them to leave the restaurant.

136. They were looking for validation

137. from me, that everything they were doing was right.

138. Chef Ramsay's coming to tell the people

139. how the food is good here.

140. In the past, they had an ongoing war

141. with online bloggers and customers, who

142. were writing negative reviews.

143. These reviewers and these bloggers decided to make up

144. lies and say that they ate the food and it was disgusting.

145. Amy and Samy felt that they were under attack,

146. and that was the main reason why their business was in trouble.

147. The customer is not always right.

148. Before I arrived, the cameras

149. were there to document dinner service

150. at Amy's Baking Company.

151. Can you make me pear salad, instead of that Caesar?

152. Seriously?

153. Many of the diners

154. were so frustrated because of the long wait times.

155. I've never waiting this long for one pizza.

156. While the ones that did have food

157. This really isn't anything good.

158. were truly disappointed with what

159. they were getting.

160. I'll take it.

161. But during the course of the evening,

162. Samy and Amy had a really hard time

163. dealing with any negativity from customers.

164. Two pieces not cooked enough.

165. Put it to again in the— in the oven.

166. Sure, I'll burn it.

167. It became clear that this restaurant,

168. What is the problem with it?

169. the customer isn't always right.

170. The egg is—

171. OK.

172. If you came to eat to enjoy, then you should

173. know what you like to eat, sir.

174. And there was one particular situation

175. that my crew has never witnessed in the seven years

176. of doing "Kitchen Nightmares."

177. - We're waiting on one pizza. - It's coming now.

178. It's coming now, now.

179. You keep saying that.

180. You've been saying that for an hour.

181. Look at him.

182. He's like, where's my pizza?

183. Really?

184. Send him home!

185. You want to wait, you wait.

186. You don't want, pay what did you have

187. and you fuck off from here. Do you understand?

188. Hey, Samy.

189. Get out you motherfucker!

190. Are you fucking kidding me?

191. Don't speak of this.

192. Get out!

193. Are you fucking kidding me?

194. You pay and go!

195. Pay for what?

196. I didn't have anything. - Stop.

197. You had things!

198. Are they for real?

199. You pay then your gone.

200. If you touch I'll fucking—

201. if I told you.

202. You go.

203. Fuck you! Fuck you!

204. - Are you kidding me right now? - No.

205. I'm kidding and fuck you!

206. Not kidding and fuck you!

207. Call the police. I have—

208. No. I want the money from him.

209. I am calling the police.

210. You guys are fucking crazy.

211. No calling the police.

212. I know.

213. But hey, you're not touching him.

214. Get away. Motherfucker!

215. You are a little pansy.

216. Get out of here.

217. Don't you ever come back here.

218. You little weenie, keep walking.

219. Fuck you!

220. Give me a break.

221. My team gave me little detail,

222. but told me that it was a rough night at the restaurant.

223. This is ridiculous.

224. I've never seen anything like this before.

225. But as always, I

226. wanted to form my own opinions.

227. When I arrived, I was pleasantly surprised at the nice decor,

228. how clean the kitchen was, and how well-organized everything

229. seemed to be.

230. Is this a joke?

231. I mean, look.

232. Dates, labels, sectioned off.

233. I even sampled a pretty good dessert.

234. This is lovely.

235. Little did I know at that time,

236. this wasn't going to be a piece of cake.

237. If all your food is as good as this dessert,

238. trust me, there's something not quite right here.

239. During my lunch

240. things started to unravel.

241. First, I was shocked to learn my waitress,

242. Miranda, didn't make any tips.

243. So where do the tips go?

244. The owner.

245. What?

246. Yeah.

247. I can't believe that.

248. I know.

249. I try to tell him.

250. Wow. OK.

251. Great. Thank you.

252. You're welcome.

253. Samy.

254. You spoke earlier about the problem with staff.

255. Yet, I just found out something pretty major.

256. Miranda, the young girl.

257. Yeah.

258. You don't give her her tips.

259. No.

260. Samy, you cannot take server's tips.

261. Then bring me the people who's going to do their job

262. and I don't have to interfere.

263. They can take the whole tips for them.

264. If you see, I already took three orders by myself

265. and send them already to the—

266. You're the owner.

267. I'm doing the most of the job.

268. I was totally appalled.

269. Wow.

270. Then I waited forever for my food.

271. I'm going to start eating my ticket.

272. I know you've been waiting.

273. When it finally arrived,

274. This is a mess.

275. It was a major disappointment.

276. Do you want me to take that?

277. Please.

278. Because it is like eating dry cat food.

279. And even

280. though I let Samy know the major problems with the food,

281. That filling is raw.

282. It's doughy.

283. he chose

284. not to pass anything on to Amy.

285. What's wrong?

286. Nothing.

287. According to Samy,

288. his wife had an issue with criticism.

289. I know my wife.

290. She— She's get nervous.

291. You're scared of telling her the truth?

292. You want to tell her? Come with me, you tell her.

293. I just want her to know so she—

294. You will know, yes.

295. You will know.

296. Anyway, I am 75 minutes in and so far

297. I've had a undercooked pizza.

298. Oh, OK.

299. I'm going to tell her you're starving.

300. I'm going to tell her you're starving.

301. OK. She'll move.

302. She'll move?

303. I hope so.

304. But hours later

305. at the start of dinner service, Amy

306. was complaining that she had not received any feedback from what

307. I experienced at lunch.

308. So I decided to tell her the brutal truth.

309. These are store-bought, crap frozen ravioli.

310. They're not crap and they're delicious.

311. And I— the first time I've ever—

312. - Oh, my God. - Did you taste it?

313. You didn't taste that one.

314. I did, because you didn't get the feedback.

315. I said they were disgusting.

316. But right from the start,

317. she didn't consider anything I was saying as constructive.

318. I've never had a problem with it.

319. Oh, my God.

320. I tried again and again

321. to point out the issues.

322. The bun for the beef burger was soggy as anything.

323. I have never had a problem with that hamburger, ever.

324. But everything was either deflected

325. That was dry.

326. It's good like that.

327. or ignored.

328. There's no point in me saying anything

329. to you because you just go, well, it's good like that.

330. Whatever.

331. I felt so frustrated

332. at this point, I went into the dining room

333. and hit another wall when I tried to confront

334. Samy about the tips.

335. Do you think the girls deserve some tips,

336. tonight? - No.

337. They get hourly.

338. Sir, the tip that you left the young lady server, the owner

339. takes the tips.

340. - That's horrible. - No, no, no, no, no, no.

341. Don't fuck with me.

342. Yeah, I will fuck with you.

343. Who the fuck you think you are?

344. Complete bullshit.

345. That night,

346. once again, there were a number of issues with the food

347. and there were long wait times as well.

348. Are you still waiting on something?

349. Yeah.

350. What is it that you're waiting on?

351. She got pasta. The sweet and spicy pasta.

352. - The pasta? - Yes.

353. Is that coming?

354. Then, towards the end

355. of service, a food runner named Katie asked Amy a question.

356. Four beef. No, no.

357. Five beef.

358. Are you sure?

359. And Amy lost it.

360. You don't need to question me, Katie.

361. You can go home right now.

362. Katie!

363. Listen to me when I'm speaking to you.

364. Do not walk away from me.

365. You don't work here anymore, OK?

366. Don't start crying.

367. Why are you behaving like this?

368. Oh, my God.

369. Since I'm—

370. She's a kid, Amy.

371. I wasn't doing anything.

372. You had an attitude with me all night long, Katie.

373. OK. I quit.

374. No. You're not.

375. You're not. - She is quitting.

376. She has an attitude.

377. After a really bizarre dinner

378. service, I tried again to have a meaningful conversation

379. with Amy.

380. It's become evident that you can't take criticism.

381. But Amy remained in denial.

382. What I do normally is good.

383. Refusing to listen

384. to anything I had to say.

385. In your freezer is store-bought shit raviolis.

386. The sauce is delicious.

387. And the raviolis, we think that they're very good.

388. Even after a frustrating day,

389. I remain committed to helping the restaurant.

390. So the next morning I came in with a plan to turn

391. Amy's Baking Company around.

392. Oh, come on.

393. But they weren't there.

394. So I spent the morning talking with

395. disgruntled past employees.

396. In the year and a half I was there,

397. I saw at least 50 people come and go.

398. 50?

399. They were in and out so fast. Wow.

400. What happens when customers complain about their food?

401. They get told that they're wrong.

402. That, you know, no.

403. We have the best food in the country.

404. You're wrong.

405. When Amy and Samy finally arrived

406. You don't look very happy.

407. I'm exhausted.

408. I wanted

409. to confront them with the information I had learned.

410. Have you not have a turn-over of more than 50 people?

411. 50 staff?

412. Can you prove that to me?

413. She— she was wrong.

414. 100 or even more than 100.

415. And after a very

416. tense conversation in which we were going around in circles,

417. What I have a problem with were the comments you

418. were saying to me last night.

419. I'm here to show you what's right and you can't take that.

420. I realized

421. that Samy and Amy were not open, even in the slightest,

422. to making any changes.

423. All that's happened is we have been attacked.

424. Attacked?

425. Attacked.

426. We don't know what you call it.

427. This is a restaurant that's in a crisis

428. with a delusional owner that can't take criticism.

429. So for the very first time

430. I did something I never thought I would do.

431. I can't help people that can't help themselves.

432. The right thing for me is to get out of here.

433. Good luck.

434. Good. That's what you wanted.

435. Yeah, of course that's just what I wanted.

436. I don't want to participate in this bullshit.

437. Wow.

438. Coming up.

439. The story just went viral.

440. They became the number one trending story in America.

441. There were threats, nasty online messages.

442. Find out how it happened.

443. Everyone was under the consensus

444. that these people were not particularly normal.

445. And we'll show you some never before seen footage

446. of Amy and Samy with Chef Ramsay that you

447. have to see to believe.

448. You can pull the wool over your husband's eyes

449. but you can't do it to me.

450. I want you to just shut up. Then—

451. - How are you? - "Kitchen Nightmares."

452. Yes.

453. —a full update on what has happened

454. to Amy's Baking Company.

455. Samy saw that I had taken a $5 tip

456. and told me that I'm a thief and get out of his restaurant.

457. And later, it's wild—

458. Are we being punked?

459. —it's loud.

460. He has no fault. These my fault.

461. It's an exclusive interview with Amy and Samy—

462. It's like Disneyland for the crazies.

463. —as we track them down in Scottsdale, Arizona.

464. We have to show the world what we really have to offer

465. here at Amy's Baking Company.

466. Since the airing of Amy's Baking Company,

467. people were very anxious to express

468. their views in a variety of ways on the internet.

469. One of the things that got a lot of attention

470. was this cartoon made by the Jackson Motor Company.

471. He is my soul mate and we're in this business together.

472. Fine.

473. We have to because there's a lot of online bullies

474. and haters and bloggers.

475. They're dirty, they're lazy.

476. I have issues with customers that are online bullies.

477. To be bullying me, bully my husband, that's a joke.

478. Online bullies.

479. They're used to eating processed wood chips

480. or used to getting things for free.

481. It's disgusting.

482. But when did this start?

483. This guy came in that started this entire online bullying.

484. I told him, I thought he was a loser, he was a moron.

485. Do you have children?

486. Well, we have three little boys

487. but they're trapped inside cat bodies.

488. You look disappointed.

489. These are store-bought, crap frozen ravioli.

490. They're not crap and they're delicious.

491. And I— the first time I've ever—

492. - Oh, my God. - Did you taste it?

493. You didn't taste that one.

494. This is— you guys.

495. I make excellent food.

496. You all think that you could come in here

497. and say these things, are you kidding me?

498. This is ridiculous.

499. I speak feline.

500. That cartoon

501. was just one example of the media explosion

502. that occurred after the airing of Amy's Baking Company.

503. But there was a lot more as this 50 seater restaurant

504. went from obscurity to a national phenomena,

505. and became the number one trending story on the internet.

506. So there's this restaurant called Amy's Baking Company.

507. The owners are nutjobs.

508. This was the first time in the history of show

509. he decided this place was beyond help.

510. Gordon Ramsay even is like, I'm out of here.

511. People just could not believe how this couple

512. treated their customers.

513. And they just kept going and going with the same stuff

514. over and over again.

515. Hundreds of people are turning to social media

516. to voice their anger.

517. Samy and Amy, they're on Facebook now.

518. Just trashing everybody.

519. It got uglier and uglier for them.

520. There were threats, nasty online messages.

521. These people are freaking crazy.

522. This is what you don't ever do.

523. I'm actually in awe.

524. A lot of action on social media, memes and jokes.

525. - Photoshops. - Gifts.

526. Worldwide backlash.

527. Unbelievable to see all of it bubble up online.

528. Wow.

529. It was so crazy.

530. The episode of "Kitchen Nightmares" about Amy's Baking

531. Company was a pretty special one,

532. because it was the first time Gordon Ramsay

533. walked away from a restaurant.

534. Wow.

535. Which is something he never does.

536. And it definitely sparked a curiosity.

537. People were incredibly interested in this story.

538. There were thousands of comments directed at Amy and Samy,

539. basically calling them batshit crazy.

540. Everyone was under the consensus

541. that these people were not particularly normal.

542. The problem was Amy and Samy started

543. responding to these comments.

544. As the comments started pouring in,

545. Amy and Samy just kept posting and posting and posting.

546. They just attacked everybody and just posted status after

547. status, just swearing, calling people out on everything,

548. and just continuing their cyber-bullying,

549. what they do best, I guess.

550. We just sort of kept watching them in a mixture

551. of shock and horror.

552. You just want to tell these people, no, don't—

553. don't do that. That's a bad idea.

554. And the story just went viral.

555. People were sharing all different types of content

556. from satirical cartoons,

557. Think that you can come in here and say these things!

558. To YouTube videos, clips, gifs.

559. Just typed in Amy's, and everything will come up related

560. to Amy's Baking Company.

561. Just pages and pages.

562. My write up of Amy's Baking Company's meltdown,

563. in about three days it had reached

564. three million views, which is the highest traffic post

565. I've ever done at Buzzfeed.

566. It became the 21st century version

567. of a water cooler conversation.

568. Everyone thought it was just the craziest thing.

569. It was like covering a breaking news story,

570. except instead of politics we were following

571. this little eatery in Arizona.

572. Honestly, I've never seen something like this before.

573. They were just that crazy.

574. After the dust cleared, Amy and Samy took to their Facebook

575. and said that it was hacked and that all the statements that

576. came previously weren't them.

577. And it was met with this really hilarious, are you kidding me,

578. collectively from the internet.

579. No, clearly you weren't hacked at all.

580. I saw the way that they treated people

581. and what they said on Facebook is exactly

582. how they acted in real life.

583. There is the phrase, no publicity is bad publicity,

584. but at the same time, if you're not careful

585. the internet can turn you into a sideshow.

586. And I think that's exactly what happened here.

587. The aftermath of the episode certainly

588. took on a life of its own.

589. I remember when I first walked in to Amy's Baking Company

590. thinking, hm, why am I here?

591. The dining room is gorgeous.

592. The kitchen is spotless, something I'm definitely used

593. to on "Kitchen Nightmares."

594. But when Amy gave me a tour of the kitchen,

595. things started getting a little strange.

596. Now, this footage has never been seen before.

597. Take a look.

598. So are you the sous chef?

599. Yeah.

600. You can see, I'll take through our line.

601. Do we have any male chefs?

602. - No. - No.

603. All females? - Yes.

604. Why's that?

605. Because it's too tiny.

606. And my wife, she wants only me to be near her.

607. She doesn't want men—

608. I don't like bump into men.

609. And I feel comfortable working with girls

610. because my kitchen is so tiny.

611. We bend over, we bump up to each other.

612. The male chefs, their ego is too big

613. and it's too little in my kitchen.

614. So they leave.

615. I show them the door.

616. And they don't have my standards.

617. They can't clean like I do.

618. It's like they're doing me a favor.

619. This is how we work.

620. I mean, I work meticulously because my customers

621. deserve it.

622. Wow.

623. Coming up. - Oh, God.

624. You're crazy. - Wow.

625. Some shocking bonus material that has

626. never been seen until tonight.

627. If they could work like my husband works,

628. they would get their tips.

629. He's told them.

630. And later, an update on what

631. has happened at Amy's Baking Company

632. since Chef Ramsay walked out.

633. Now it's like a tourists site.

634. Everybody wants to see if Amy was actually that crazy.

635. Plus a revealing exclusive interview

636. with Samy and Amy.

637. It's like Disneyland for the crazies.

638. We have three little boys but they're trapped

639. inside kitty cat's bodies.

640. Meow!

641. Zada does it like this, meow!

642. And sometimes he sticks his tongue out if he wants treats.

643. Jade, if you ask him a question, you say,

644. Jade, he'll actually respond.

645. Meow!

646. He responds like that.

647. And Leo, he actually talks.

648. Leo will sing to you.

649. Meow, meow, meow, meow, meow.

650. Later we'll be heading out to Arizona,

651. where our reporter, Ana Garcia, catches up with Samy and Amy.

652. But first, let me tell you about some more

653. never before seen footage.

654. During my lunch at Amy's Baking Company,

655. I kept telling Samy what was wrong with the food.

656. But he refused to tell Amy.

657. I remember thinking, how strange was that,

658. that he wouldn't relay anything to his wife.

659. But when I came back for dinner service,

660. I learned why Samy never shares any negative comments with Amy.

661. Because she's completely incapable of taking criticism.

662. When was the last time

663. you took criticism from a customer

664. about one of your dishes?

665. The other day I did.

666. What as it?

667. It was a Caesar salad.

668. The lady didn't like the prosciutto in her Caesar salad.

669. But it's on the menu and if they don't like it,

670. they can have it without it.

671. Simple I mean— - Wow.

672. I've taken criticism—

673. Do you know what?

674. Criticism is healthy.

675. Unfortunately, not enough people have told you the truth.

676. Oh, God. You're crazy.

677. No.

678. There you go.

679. Phenomenal dessert, store-bought frozen ravioli.

680. Yet you still don't get it.

681. If I could make everything from scratch, I would.

682. You can pull the wool over your husband's eyes,

683. but you can't do it to me.

684. You're not even prepared to listen to anything.

685. That's because you're not giving

686. me any constructive criticism.

687. I'm not in denial about anything.

688. I've never had an issue before.

689. Because your husband doesn't tell you.

690. No. Because I know—

691. - He's scared to. - He's not scared of me.

692. No.

693. That man isn't scared of you, he's not scared of anybody.

694. My husband, if there ever is a problem,

695. immediately he'll bring it back and let Christine and I know.

696. And it's very rare that it happens.

697. Did he tell you today? You knew I was coming today.

698. Well, I was trying—

699. If you come into my restaurant today,

700. I'd make sure every fucking plate that you finish

701. is in front of me.

702. I was trying to get feedback and no one would give it to me.

703. Why not?

704. I gave your husband a number of comments lunchtime.

705. But I didn't know.

706. Nobody would—

707. You don't want to change.

708. There was something I wanted to clear up,

709. they asked me to come and help them.

710. Right now, I want to show you something

711. that's only ever been seen by myself

712. and the producers of the show.

713. It's their submission video.

714. Oh, boy.

715. Check it out.

716. So this is where all the magic happens.

717. And here we have the walk-in.

718. Oh, my God.

719. It's a mess.

720. The biggest problems with this restaurant would be,

721. my husband is too nervous in front of the house.

722. Doesn't really have a customer service background

723. in any way, shape, or form.

724. I'm Go.

725. I don't know where to start.

726. Samy needs to be removed from this situation.

727. A lot of times I think the customers

728. will probably not come back because of something that Sammy

729. may have said to them.

730. Like first reaction is to just to kind of yell.

731. Yes, there have been a few occasional times that he has

732. had an incident, and that I myself,

733. have had a few incidents with customers.

734. We're not perfect.

735. But when people come in and they're not nice to us,

736. we're not going to be nice back to them.

737. On Yelp, horrible things were written

738. about us that were not true.

739. I retaliated and I told him what I thought about him.

740. I told him that he was a loser, and he was a moron,

741. he was a tramp and he wasn't welcome in my restaurant,

742. and he's not.

743. I have no problem standing up for myself.

744. Are you— can you film him?

745. Do you see him?

746. Can— babe we can—

747. What's up?

748. We had to stop because you were talking.

749. I'm sorry. - That's OK.

750. This is the first kitchen I've ever

751. worked in where we're not really allowed to talk to each other.

752. Stop talking. Everyone stop.

753. Get out. No talking.

754. I'm out here all by myself.

755. Screaming.

756. Screaming.

757. Smallest thing can happen, it's like the end of the world.

758. And then they just kind of feed off each other.

759. In order for my restaurant to be open,

760. we both have to be here.

761. 100%.

762. This is our baby—

763. hold on a second.

764. Hold on.

765. I'm getting extremely nervous right now

766. because I have so many things going on back here

767. and I can't remember the questions

768. you're asking, because as soon as you ask me, I'm losing it.

769. If you don't come in and spend $100 at least it's like,

770. I don't need you.

771. Spectacular!

772. My food is the best, I'm telling you.

773. Love you.

774. He's crazy.

775. He's insane.

776. Meow!

777. Coming up.

778. I don't want you to kiss my ass,

779. I want you to just shut up.

780. The madness continues.

781. I'm not afraid of you.

782. You're afraid of the truth, not me, the truth.

783. You'll get a full update on what has happened

784. to Amy's Baking Company.

785. They're trying to cash in on their notoriety.

786. You'll hear from former employees—

787. Amy and Samy thought everyone was out to get them.

788. —and what recent diners have to say.

789. He just said, you have to go, you have to go, you have to go.

790. Then, it's time for an out of control

791. sit down with Samy and Amy.

792. He has no fault. He's jealous of my,

793. motherfucker.

794. This is what is.

795. But first, some never before seen

796. footage as Chef Ramsay questions Amy about her pizza.

797. And what's the base of the dough?

798. The recipe for my pizza dough?

799. It's a secret. Oh, OK.

800. Wow.

801. And people love it.

802. I have people tell me it's the best pizza that they've

803. ever had in their life.

804. My husband will tell me, our customers—

805. Well, he's— he's fucking naughty.

806. Because my pizza today was undercooked.

807. So it was raw and I said, will you that back?

808. He said, I can't talk to her in service.

809. Why is that?

810. Maybe he knew that it would make me nervous

811. if you didn't enjoy the pizza.

812. - Your husband and wife? - Yeah.

813. Yeah, it's not as if your sort of manager and assistant

814. manager.

815. The quicker you are back to the kitchen with criticism—

816. We usually don't have criticism.

817. That's the problem. - You don't have criticism?

818. Not usually, no.

819. Why can't you go and tell your wife,

820. sweetheart, pizza, fucking wake up, it's undercooked.

821. I don't think your pizza was undercooked.

822. I checked it and I send pizzas—

823. that's my number one selling pizza.

824. So you did bring it back?

825. No.

826. I didn't find and I asked you what was wrong—

827. But you said you checked it.

828. No, I checked it when I took it out of the— hold

829. on, if you'd let me.

830. I checked it when I took it out of the oven,

831. just like I do every other pizza.

832. And to me, it was crispy on the bottom.

833. When I cut it it was crunchy.

834. So to me it wasn't raw.

835. OK.

836. So let's draw a line in that.

837. That's your version because you didn't see it come back.

838. My version was, the dough was wet, undercooked in the center.

839. OK.

840. OK.

841. And around the outside there was insufficient garnish

842. so it was just dry. I showed it to you.

843. - And the idea— come on. - I did.

844. Yeah, OK. But I didn't want to tell her—

845. I said touch that.

846. It's not— slightly, 30 seconds.

847. It was soaking wet.

848. It was wet.

849. Wet?

850. Well, the cheese or something— - No, no.

851. Not the cheese.

852. No.

853. How can you attract good staff, when you don't give

854. them the tips they deserve?

855. My husband pays those girls $9 or $10 an hour to do nothing.

856. OK.

857. They don't deserve those tips.

858. If they could work like—

859. Oh, my God.

860. If they could work like my husband works—

861. Now you're shouting at me.

862. Why are you shouting at me?

863. They would get their tips, he's told them.

864. You're convinced.

865. How deluded.

866. I am deluded, you're right.

867. Oh, my God.

868. There were so many moments at this restaurant

869. but truthfully, there's only so much you

870. can put into a one hour show.

871. Here's an unbelievable exchange that I had with Amy

872. over a package of gnocchi.

873. See this gnocchi in here?

874. No refrigeration required.

875. Wow.

876. Wow, Wow, Wow.

877. There must be few chemicals in there.

878. Do you sell these? - I'm sorry?

879. Do you sell these? Yes.

880. Those are the gnocchi that we sell.

881. And no refrigeration required.

882. What's in them?

883. Look at the back, it'll tell you.

884. I don't say that they're organic, I never did.

885. What's in there?

886. You said, look on the back, like some fucking smartass answer.

887. Oh, OK.

888. Yeah, you better charge customers money for that.

889. And you get upset because they're not—

890. - Upset with you.

891. I don't want you to kiss my ass, I

892. want you to just shut up and give

893. me a chance to finish my sentence instead of being rude.

894. That's— I'm not pissed off.

895. Because you don't bother me to make me pissed off.

896. I have seen it all.

897. Well, we're making everything per order.

898. This is, you know, it's not pre-made.

899. We don't have pre-made food.

900. We're trying to make—

901. Except for the raviolis.

902. Yes.

903. The raviolis are pre-made. - And the frozen eggplant.

904. Yes, they are.

905. It's fresh, of course, we have to freeze

906. it when we drop it in the fire so the breading doesn't

907. come off. We do it like because—

908. And the gnocchi.

909. I do use those gnocchi, yes.

910. No pithy reply?

911. Yes, I care a lot.

912. Chef Ramsay I would like you to understand just something.

913. Yeah, I'm finding it right now a bit

914. difficult to understand you one little bit.

915. I've got nowhere to go.

916. Every time I say something to you you're just,

917. hey, my customers love it.

918. I'm not going to talk to you right now, because I have

919. to concentrate on the line.

920. Then stop and concentrate then.

921. I will.

922. You're the one who just said you want to talk to me,

923. so I'm confused.

924. I wanted to explain to you—

925. You don't even let me speak so there's

926. no point in talking to you.

927. Try.

928. Just like my husband.

929. Even though my visit to Amy's Baking Company

930. was a complete disaster from day one, I came back on day two

931. with a plan to turn it around.

932. Unfortunately, I never got to implement it

933. because it became clear that would be a waste of time.

934. I'm sure you're wondering what's happened to the restaurant

935. since I left.

936. Here, with an update, is our reporter, Ana Garcia.

937. Thanks, Gordon.

938. I'm here in Scottsdale, Arizona talking to local people

939. to get their perspective on everything that's

940. happened since the show aired.

941. Everything from the social media phenomenon,

942. to how it has affected local businesses,

943. and I'm going to try and talk to Amy and Samy.

944. But first, here's an update on how the restaurant is doing.

945. - Good luck. - Thank you.

946. After Chef Ramsay left, it was just a dramatic mess.

947. Amy and Samy thought everyone was out to get them.

948. Attitude I've never seen in my life.

949. They fired everyone, told everyone they

950. can do everything on their own.

951. The next day I was called and Amy and Samy

952. begged for me to come back.

953. So I did.

954. Thank you.

955. You're welcome.

956. Samy and Amy saw that I had taken a $5 tip

957. from my customer, and had a huge fit over it

958. and told me that I'm a thief and get out of his restaurant.

959. And I threw the money at them and I walked out and told them,

960. don't ever talk to me again.

961. I'm done with this place.

962. A lot of my friends have actually gone

963. there just to check it out.

964. Because now it's like a tourists site.

965. Everybody wants to see if Amy was actually that crazy.

966. We honestly went in with, let's see if the food

967. is really as people say.

968. One of our friends ordered a drink,

969. got it and noticed that there was something

970. floating in the drink.

971. It had three fruit flies in it.

972. We called Samy over and he got really upset

973. and he said there are no flies.

974. He never even acknowledged that there was anything wrong.

975. I said to him, we didn't bring flies in our pockets with us.

976. And he just said, you have to go, you have to go,

977. you have to go.

978. We thought they would kind of wanting to be, you know,

979. pleasing everybody and wanting to have the customers

980. and, you know, but they were exactly

981. like we thought they were.

982. They're trying to cash in on their notoriety.

983. If you go to their website, they're

984. selling t-shirts that are printed

985. with lines from the show.

986. It's not a classy move, but becoming

987. a tourist attraction where they basically

988. make fun of themselves.

989. I think it's the only way for them to survive.

990. It's definitely turned into a spectacle,

991. that if you're in the area, you just have

992. to see what it's all about.

993. Coming up.

994. It's like Disneyland for the crazies.

995. It's loud.

996. It's intense.

997. We don't go down without a fight.

998. It's surprising.

999. Are we being punked?

1000. It's our exclusive interview with Samy and Amy.

1001. I see all the crazy.

1002. You will hear it all.

1003. My wife's food is excellent.

1004. Raw and uncensored.

1005. He was a pale-face, pansy ass willow.

1006. When our reporter, Ana Garcia—

1007. Have you changed your policy on the tips?

1008. —pays a visit to Amy's Baking Company.

1009. I'm not going to stop.

1010. How— then I will be a pansy and I'm not a pansy.

1011. She doesn't like to take the criticize.

1012. She like to take the compliment.

1013. She can't take criticism?

1014. She cannot take criticism.

1015. Have you noticed, when she talks,

1016. she can't stop because she won't listen.

1017. So she'll continue pounding her own voice,

1018. rather than actually listen to criticism.

1019. But when it's a complement, oh, my God, that's amazing.

1020. My desserts a— but then when it's criticism— so

1021. what I'm asking, why is that?

1022. - Ask her that question. - Ask her?

1023. I have the same problem for that.

1024. She cannot listen critis—

1025. but—

1026. - Good.

1027. Thank you.

1028. Good.

1029. But she's not listening.

1030. Just, blank there.

1031. She's not listening.

1032. I know, I know, I know.

1033. I have heard problems pertaining this.

1034. OK.

1035. Can you make her change?

1036. Make her change.

1037. So far, we've shown you some incredible unseen footage

1038. and brought you up to date on what's happened

1039. since this episode aired.

1040. But now, it's time to hear from the owners themselves.

1041. Here is our reporter, Ana Garcia, with Amy and Samy.

1042. Hi, Samy.

1043. Ana Garcia from "Kitchen Nightmares."

1044. How are you? - "Kitchen Nightmares"?

1045. - Yes! - Oh, good.

1046. Yes.

1047. Can we— can we come in and talk?

1048. - Of course, you can come. - Thank you so much.

1049. Thank you.

1050. I appreciate it.

1051. May I introduce myself?

1052. Hi, Ana Garcia from "Kitchen Nightmares."

1053. Very nice to meet you.

1054. We want to catch up with you and Samy.

1055. Do you have a few minutes for us?

1056. Come talk to me.

1057. I'd love to talk with you.

1058. No, you talk to me and I want money.

1059. Because this time from "Kitchen Nightmares," I want money.

1060. You guys did make so much money because of us.

1061. And Gordon Ramsay tried to bury me alive.

1062. All you want.

1063. I will bury him first.

1064. I will bury him first.

1065. And bury you, "Kitchen Nightmares" also.

1066. Because you did it on purpose.

1067. You set me up.

1068. And this is what you did, you tried to bury us alive—

1069. alive.

1070. And you didn't do yet, and I wouldn't let nobody to do it.

1071. Well, will you sit down and talk

1072. with us, Samy, about what happened

1073. and everything that's happened?

1074. Tell Gordon Ramsay to fuck himself

1075. because he was not fair.

1076. He was not fair.

1077. How was he not fair, Samy?

1078. He was not fair because—

1079. Samy, stop talking.

1080. It's OK, darling.

1081. Because he shouldn't represent us that way.

1082. I am going to go against Fox, against Gordon

1083. Ramsay, "Kitchen Nightmares"--

1084. Let me show you something.

1085. It's disgusting.

1086. So I posted—

1087. I took a screen— Samy.

1088. Who is he?

1089. He has no balls!

1090. He's jealous of my balls, motherfucker

1091. This is what he is.

1092. We were made to look like the most psychotic, lunatic

1093. people in the universe.

1094. And after watching "Kitchen Nightmares,"

1095. I see all the crazy, but I don't see any of the good.

1096. I know the people that came here were Yelpers

1097. because I have proof of it.

1098. They were on Yelp talking about it after they were filming

1099. and before they were coming here.

1100. This is not stuff that I've invented.

1101. I'm not delusional.

1102. I'm not crazy.

1103. Yes, we are passionate.

1104. Yes, we are wild.

1105. If I came after you, you would probably stand up too.

1106. If I came after anybody else, you would defend yourself,

1107. wouldn't you?

1108. If you have a family, wouldn't you defend it?

1109. Has it been stressful— stressful?

1110. Yes, it's been very stressful.

1111. We've had people walk through my doors,

1112. come casually over here like this,

1113. walk over, look at the display case, keep going like this,

1114. and then leave.

1115. And then my waitress comes up to me—

1116. now we have waitresses, because we

1117. had to change our whole procedure,

1118. because the whole universe thought

1119. my husband was stealing the tips so we tried something new.

1120. I took all of the negative things that Gordon Ramsay said,

1121. and I tried to improve on it.

1122. That's why I had him come here.

1123. People come here to try to set us up,

1124. because they think it's funny because they have

1125. a hard on for Gordon Ramsay.

1126. There was one person, he left on this plate—

1127. and I have it in my office and I have the surveillance camera

1128. proof of it, he puts a giant rubber cockroach on the plate

1129. and left it there.

1130. Left without buying a cake and thought that that was funny.

1131. We are dealing with that daily.

1132. It's not going to work here.

1133. We stood up to Gordon Ramsay, we're

1134. going to stand up to the world.

1135. Because we don't go down without a fight.

1136. We have to show the world and every single business owner

1137. out there that you have to stand up.

1138. You cannot let anyone shake you down.

1139. We have a voice, he has a voice, and it's up to us

1140. to stay strong and to show our true product

1141. and what we really have to offer here at Amy's Baking Company.

1142. That's it!

1143. Coming up,

1144. I'm not going to stop.

1145. Just when you thought it couldn't get more intense,

1146. That to me shows me that he's a pansy.

1147. there are more shocking

1148. moments from Amy and Samy.

1149. Now you have lit the fire inside of us.

1150. If this business were to be successful, in my opinion,

1151. you'd need to clone me three times.

1152. Clone Samy three times, clone me three times,

1153. and I'll be perfect.

1154. All the Amy clones would just start,

1155. like, killing off each other.

1156. They'd just get so sick of each other.

1157. Like, one thing another Amy said,

1158. like, you can't mix two Amy's.

1159. Just doesn't go together.

1160. In a moment, I'll share with you my final thoughts

1161. on Amy's Baking Company.

1162. But first, let's head back to Scottsdale and our reporter,

1163. Ana Garcia, who's with Samy and Amy.

1164. How was your business affected by what

1165. happened in the episode?

1166. We're completely bombarded by the media,

1167. by customers, by haters, by trolls.

1168. We've become the number one tourist attraction for—

1169. for the summer.

1170. Only it's like Disneyland for the crazies.

1171. They stand outside and take pictures just

1172. because they want to see us.

1173. When they come in they look at us like, they are real

1174. and they almost pass out.

1175. And then they sit down and they try our food,

1176. and they see who we are as people.

1177. And they say, I can't believe it.

1178. It's amazing!

1179. Your food's incredible.

1180. How did this ever happen?

1181. What's going on here?

1182. Are we being punked?

1183. But have you been busy?

1184. Because we really didn't find anyone whoever said

1185. this place was packed.

1186. Well, I'm open for business right now.

1187. Look— how can I have any normal business

1188. when I have this all day long?

1189. What happened with Facebook, with the allegations

1190. that you had been hacked?

1191. Every single post that was written calling people shit

1192. and making fun of them for not making money,

1193. did not come from us.

1194. We didn't say those things.

1195. Now we are because now you have lit the fire inside of us.

1196. Now when we're calling people little trolls

1197. and telling them that they have no balls, yes, that's us.

1198. Because I think it takes a very special kind of person,

1199. it's called a eunuch.

1200. To be able to call someone and bully them over the phone

1201. or through the internet, when you don't know who they are.

1202. Nobody make money because there's trolls.

1203. Because Gordon Ramsay told them I'm

1204. stealing tips to the people.

1205. Can we talk about that?

1206. Can we talk about the tips?

1207. I was pretty surprised that the waitresses

1208. didn't keep their tips.

1209. Why Samy?

1210. Because I give them hourly very high.

1211. How high?

1212. Between $8 to $14 an hour.

1213. If it's empty like this, they still go with money.

1214. If they wait for the tip, they wait like this.

1215. Have you changed your policy on the tips?

1216. I did change, I gave them tips.

1217. So is something good that came out of the "Kitchen

1218. Nightmares" is that you now—

1219. No, it's no good.

1220. Because they work for the tip, and there is nobody here

1221. then of course they're not going to make money in their own way.

1222. All of this that's happened, you know,

1223. have you made any changes to the menu?

1224. He can keep his menus.

1225. What happened to the raviolis?

1226. Are the ravioli still frozen?

1227. Yes, still frozen.

1228. Yes, still frozen.

1229. Gordon Ramsay also, during the filming, I asked him, I said,

1230. would you let anybody come into your kitchen and give you

1231. the kind of attitude that Katie gave—

1232. gave me and not fire them?

1233. He said, yeah.

1234. That to me shows me that he's a pansy.

1235. For using that word, Amy.

1236. The reason I said he was a pansy

1237. is because the same reason I call these Yelpers

1238. and these people that hide behind the computer

1239. screen, the Camel Toe Mafia.

1240. They are pussies, they are pansies, they have no balls.

1241. Because if they had balls, they would

1242. come to my face, my husband's face,

1243. and tell us exactly all the stuff that— the lies,

1244. the slanderous stuff that they say

1245. online, instead of just hiding behind their computer screen.

1246. I have said a lot of offensive things,

1247. but when a person is completely under attack, I'm sorry,

1248. I would love to be nothing but a lady and control my language

1249. and not have a severe case of Tourette's syndrome,

1250. but this is what's happened to me because of the pressure.

1251. I called that guy a pansy because he was

1252. a pale-faced, pansy ass willow.

1253. That's exactly what I call him.

1254. Yes, I'm going to say things if someone attacks me.

1255. I'm not going to stop.

1256. Then I will be a pansy and I'm not a pansy.

1257. There was a part in the episode

1258. where it showed that Samy tries to shield you from criticism.

1259. And when Gordon sent back some food,

1260. Samy, you didn't really want to tell Amy.

1261. Because it's not true.

1262. Because my wife's food is excellent.

1263. Everybody loves my wife's food.

1264. The reason that he didn't tell me each plate was getting

1265. sent back is because he knew that Gordon

1266. Ramsay was full of shit.

1267. Samy tells everything to me, as I tell everything to Samy.

1268. We share.

1269. We don't keep secrets from each other.

1270. He protects me, I protect him.

1271. People love us because we stand together and we are united.

1272. Yes, he and I will fight to the death for each other, no doubt.

1273. You come and you try to attack us,

1274. I'm going to be like a fierce lion.

1275. I'm going to attack anybody that's coming to try to hurt

1276. my husband or my business.

1277. It has affected your business.

1278. Are you seeing the customers come back?

1279. Different— different people, you know,

1280. different people, they come, they are very happy, surprised.

1281. Surprised what Gordon Ramsay said.

1282. I have enough money to keep my business

1283. as long as the stupid people become smart.

1284. And then they come again to us.

1285. And they will.

1286. We are not the ones Gordon Ramsay represent us.

1287. We are not at all.

1288. We are not a villain, a gangster, or what.

1289. I am reformed.

1290. I give up.

1291. But you did say— you did say—

1292. you did say to Gordon, I'm a gangster.

1293. I mean, you did say that.

1294. I will say it again, if somebody.

1295. Because I'm the one who can go on top of him,

1296. he cannot go on top of me.

1297. I can promise you.

1298. No tell me, not all these people.

1299. But you did say that, Samy.

1300. I did say it and I will say it again if I have to.

1301. OK.

1302. I will say it.

1303. Myself, I would like people to understand

1304. that first and foremost, my husband and I, we are united

1305. and that's the most wonderful thing in my life.

1306. We are not psychotic, lunatic people

1307. that will make you wait an hour and a half for your food

1308. and then call the police on you if you don't get it.

1309. We're not going to scream at you and throw you out,

1310. unless you come to attack us.

1311. If you do come and attack us, we will scream at you

1312. and we will throw you out.

1313. I think like 95% of the things that are being said about us,

1314. we sit and we laugh our butts off about it,

1315. because it's hysterical.

1316. Do you have a message for Gordon Ramsay?

1317. Mr. Ramsay, for all the respect that I had for you,

1318. I ask you now to really put the truth

1319. and really give us a chance.

1320. Really give us a

1321. Because he tried to destroy us.

1322. Do I need to him to give me a chance?

1323. Well, obviously the whole world thinks we're psychotic—

1324. He killed you already.

1325. You think he's going to come and say, no the food was good.

1326. I was joking. - Yeah.

1327. I think he should do that if—

1328. You're asking too much.

1329. He can't.

1330. It's like he's going to say that and he's

1331. going to close his store. That's it.

1332. He's finished. He's finished.

1333. He won't do that.

1334. He will never say the truth.

1335. Of course, he will keep it, all the truth for himself.

1336. Saving restaurants and helping families

1337. on "Kitchen Nightmares" is an incredibly gratifying

1338. experience.

1339. I look forward to every challenge

1340. and I take each mission very seriously.

1341. What happened in Scottsdale was actually quite disappointing.

1342. My team and I had a fantastic plan

1343. to help Amy's Baking Company.

1344. Unfortunately, the owners had no interest in hearing it.

1345. Good night.

1346. Next time on "Kitchen Nightmares,"

1347. Chef Ramsay faces off against the most stubborn owner—

1348. What the hell are you guys doing?

1349. —he has ever met.

1350. Get lost.

1351. Owner Pete simply refuses to listen to anyone—

1352. - You're sinking. - No, I'm not.

1353. —including his family.

1354. Just shut up.

1355. It seems the only thing bigger than Pete's ego—

1356. Holy crap.

1357. —is his pizza.

1358. Chef Ramsay pulls out all the stops—

1359. We are going so far backwards.

1360. —as he tries to save the restaurant—

1361. Stop!

1362. —and a family as well.