1. Previously on
"Kitchen Nightmares"--Copy !req
2. My head's spinning.Copy !req
3. La Galleria 33 was the
dream of sisters Rita—Copy !req
4. Oh, my God.Copy !req
5. And Lisa.Copy !req
6. She certainly doesn't mean me.Copy !req
7. The daughters
of Italian immigrants,Copy !req
8. they may have grown up in
the restaurant business—Copy !req
9. Your mom and dad
have a restaurant—Copy !req
10. Five doors over
In Boston?Copy !req
11. - Yes.
- Yeah.Copy !req
12. Five doors down.
Correct.Copy !req
13. Right across the street,Copy !req
14. Diagonally.Copy !req
15. But right
from the very beginning,Copy !req
16. this Italian eatery was
a financial disaster.Copy !req
17. We lose money
every single month.Copy !req
18. We're not getting by.Copy !req
19. Rita on Lisa
claimed they had no idea why.Copy !req
20. I don't know
how to fix it.Copy !req
21. Because I don't know
what's wrong with it.Copy !req
22. But it didn't take
Chef Ramsay long to discover—Copy !req
23. You have
turned the restaurantCopy !req
24. into something dysfunctional.Copy !req
25. That this restaurant
was fraught with a numberCopy !req
26. of issues.Copy !req
27. Whatever little
customers you've got now,Copy !req
28. I'm amazed they're in here.Copy !req
29. The owners
treated the restaurantCopy !req
30. like their own
personal hang-out.Copy !req
31. Where are they goin'?Copy !req
32. Rita,
constantly smoking.Copy !req
33. And Lisa, drinking on the job.Copy !req
34. Are you drunk?Copy !req
35. Also, they had lost
the respect of their staff.Copy !req
36. They have
no responsibility.Copy !req
37. They have no concern.Copy !req
38. As for the food—Copy !req
39. well, it was pretty horrific.Copy !req
40. Really bad.Copy !req
41. It's like someone's
thrown up on my plate.Copy !req
42. Frozen, bland,
and made without passion—Copy !req
43. What
the are they?Copy !req
44. Oh, my God!Copy !req
45. By head
chef Doug, who happensCopy !req
46. to be Rita's ex-husband.Copy !req
47. I don't think you two should
be running a restaurant.Copy !req
48. At dinner
service there were a numberCopy !req
49. of customer complaints.Copy !req
50. It's really not very good.Copy !req
51. It's not fresh.Copy !req
52. And Rita decided
to challenge the customers—Copy !req
53. Stick your finger in
the ravioli and tell meCopy !req
54. it's cold now.Copy !req
55. You seem like you're,
kind of, not happy with me.Copy !req
56. Instead of
trying to please them.Copy !req
57. Oh, my God.Copy !req
58. And then, the
unbelievable happened.Copy !req
59. Chef Doug, in full view of Chef
Ramsay, did the unthinkable.Copy !req
60. You've just jumped
it on the floor.Copy !req
61. I know.Copy !req
62. You can't cook it.Copy !req
63. Chef Ramsay
confronted the owners.Copy !req
64. No one has any pride.Copy !req
65. And while Rita
listened unhappily—Copy !req
66. He's gonna think you're crazy.Copy !req
67. Lisa
remained in denial—Copy !req
68. He's a douchebag.Copy !req
69. He doesn't want to help us.Copy !req
70. I've had enough.Copy !req
71. I can't do this.Copy !req
72. I'm outta here.Copy !req
73. Leaving Gordon
no choice but to give herCopy !req
74. a firm ultimatum.Copy !req
75. You walk out, I'm out.Copy !req
76. What is that?Copy !req
77. You're serving rotten food.Copy !req
78. Rotten pasta would kill them.Copy !req
79. Then wake up!Copy !req
80. You wake up!Copy !req
81. Shut the place down.Copy !req
82. Get out of here!Copy !req
83. That is amazing.Copy !req
84. I can't take anymore.Copy !req
85. Thank you, chef.Copy !req
86. And now, the dramatic
conclusion of La Galleria 33.Copy !req
87. You go.
I go.Copy !req
88. Let me tell you.
- I didn't sign up for this.Copy !req
89. Well, I don't give a
what you signed up for.Copy !req
90. - Mr Ramsay—
- Let me tell you something—Copy !req
91. I didn't sign up for this.
- You walk out, I'm out.Copy !req
92. Straight up.
- OK.Copy !req
93. I've had enough.Copy !req
94. Then I'll stay
today, but I'm not—Copy !req
95. No.
I don't—Copy !req
96. Coming tomorrowCopy !req
97. If you're not going to come
back tomorrow, I'm out of here.Copy !req
98. - It's too much.
- Yeah.Copy !req
99. Well, get your sister out here.Copy !req
100. I'm going to tell
her now, straight.Copy !req
101. And do you know what's too much?Copy !req
102. Is none of you give
a here.Copy !req
103. That's
That's I care.Copy !req
104. You care?Copy !req
105. Yeah, I do.Copy !req
106. What, but wiping the
ass of a chef like that?Copy !req
107. He dropped a chicken
on the floor.Copy !req
108. Listen—Copy !req
109. He picked it back up
and started cooking it.Copy !req
110. Yeah, I get that.
I get that.Copy !req
111. Well, you're just
making excuses for him.Copy !req
112. But we're
not serving that—Copy !req
113. No, I don't give a
about him.Copy !req
114. If
I didn't see it—Copy !req
115. I don't even like him.Copy !req
116. If I didn't see the
serving it—Copy !req
117. No.
He would not have.Copy !req
118. Are you deluded?Copy !req
119. No, I'm not deluded.Copy !req
120. How do you know he
wouldn't have served it?Copy !req
121. - I know he wouldn't have.
- So why was he cooking it then?Copy !req
122. What the do I know?
He's nuts.Copy !req
123. He's nuts?Copy !req
124. There's like, a
lot of people out here.Copy !req
125. Can we, like, talk
somewhere else?Copy !req
126. Let's go inside.
This is ridiculous.Copy !req
127. In here.Copy !req
128. I really want to go home.Copy !req
129. I need a cooler.Copy !req
130. Like, I can't do this.
OK.Copy !req
131. No, no.
You go, I'm going.Copy !req
132. I'm out of here.Copy !req
133. I'm not going to
stay here and pick upCopy !req
134. the pieces for your
business, for someoneCopy !req
135. that doesn't give a.
Let me tell you.Copy !req
136. I do give a.
But this is not—Copy !req
137. So if you a,
then you'd stayCopy !req
138. and actually show some willing.Copy !req
139. I came to help.
- OK.Copy !req
140. I'm just going to
have a glass of wine.Copy !req
141. He's driving me to drink.Copy !req
142. Unbelievable.Copy !req
143. What's happening here?Copy !req
144. She's trying.Copy !req
145. She's not
trying, she's making excuses.Copy !req
146. Let me tell you something.
Just in private.Copy !req
147. I—Copy !req
148. No, but just
in private for two minutes.Copy !req
149. She's going to
get slapped tonight.Copy !req
150. I'm not here to fight you.Copy !req
151. I can see the pain.Copy !req
152. I can feel it.Copy !req
153. But this is beyond
out of control.Copy !req
154. I don't know what to say.Copy !req
155. I honestly— I don't
know what to say.Copy !req
156. I know.Copy !req
157. I know.Copy !req
158. If you know it, you
must be— don't get upset.Copy !req
159. I'm sorry.
This just sucks.Copy !req
160. It's humiliating.Copy !req
161. I know it is, darling.Copy !req
162. I can see that.Copy !req
163. I'm embarrassed.Copy !req
164. This is embarrassing.Copy !req
165. This was your idea.Copy !req
166. No it wasn't Don't
blame me for this ..Copy !req
167. It's not embarrassing.Copy !req
168. This— this is embarrassing.Copy !req
169. I'm bringing it to
attention, urgently.Copy !req
170. I want you to be successful.Copy !req
171. I want to be successful.
I do.Copy !req
172. Above.
- I do.Copy !req
173. I want that.Copy !req
174. You have
to strive for excellence.Copy !req
175. I want excellence.
I want excellence.Copy !req
176. That's
the bottom line.Copy !req
177. Average restaurants fail.Copy !req
178. Listen, Lisa, we
have to fix this.Copy !req
179. Can you just
leave me alone?Copy !req
180. Unreal.Copy !req
181. Oh, my God.Copy !req
182. Coming up—Copy !req
183. You need to listen
to what I say.Copy !req
184. An all-out war between
Rita and Lisa and their staff.Copy !req
185. Who's fault
is that after all?Copy !req
186. - Yours!
- No!Copy !req
187. It's yours!Copy !req
188. And the owners
aren't backing down.Copy !req
189. Shut your face!Copy !req
190. But
neither is the staff.Copy !req
191. Leave me alone.Copy !req
192. I'm working this way.Copy !req
193. As things get
very ugly at La Galleria 33.Copy !req
194. Don't start.Copy !req
195. - I don't care what you say.
- Don't you start.Copy !req
196. Or what?Copy !req
197. What are you going to do?Copy !req
198. As dinner service
winds down at La Galleria 33—Copy !req
199. What he's saying is true.Copy !req
200. Sisters Rita and Lisa
have just had a rude awakeningCopy !req
201. from Chef Ramsay.Copy !req
202. Oh, my God.Copy !req
203. We have to fix this.Copy !req
204. Can you just leave alone?Copy !req
205. But Lisa still
needs a little convincing.Copy !req
206. - What he's saying is true
- Do you think our food sucks?Copy !req
207. - And we—
- Do you think our food sucks?Copy !req
208. No, I don't think
our food sucks.Copy !req
209. I believe some of the things—Copy !req
210. I think some of them suck.Copy !req
211. Could be better.Copy !req
212. Could be way better.Copy !req
213. Frozen lasagna?Copy !req
214. There's got to be a better way.Copy !req
215. And a frozen meatball, like.Copy !req
216. he's right.Copy !req
217. Ridiculous.Copy !req
218. He's right.Copy !req
219. I feel angry and embarrassed.Copy !req
220. And I just don't
want to deal with it.Copy !req
221. I'm struggling to see
your hunger, your passion.Copy !req
222. It's there.
It's there.Copy !req
223. I'm just— I'm upset.Copy !req
224. What are you upset?Copy !req
225. It's just, like,
so up here, that weCopy !req
226. don't know what to do anymore.Copy !req
227. Look, It's just, they
don't respond to me.Copy !req
228. They don't respond
to me either.Copy !req
229. That's wrong though, darling.Copy !req
230. That's what I'm saying.Copy !req
231. We're going to
straighten that out.Copy !req
232. That's one big—
you're the ownersCopy !req
233. Yeah, we're the owners.Copy !req
234. What you say, goes.Copy !req
235. I see two girls in
front of me thatCopy !req
236. want this business to work,
but you've got to stopCopy !req
237. tiptoeing over the issues.Copy !req
238. You can't just say, I give up.Copy !req
239. I'm sorry.Copy !req
240. I haven't given up entirely.Copy !req
241. Good.Copy !req
242. I'm glad to hear it.Copy !req
243. OK.Copy !req
244. Good talk.Copy !req
245. Thank you.Copy !req
246. The final orders
are now leaving the kitchen.Copy !req
247. Tell me you didn't put them
rack of lamb back of the grill.Copy !req
248. Where is it?
- Excuse me?Copy !req
249. Where's the—
- It's almost ready.Copy !req
250. No, no.
It's ready.Copy !req
251. Please.Copy !req
252. It's already medium rare.Copy !req
253. But just like
everything else this evening,Copy !req
254. it too is painful for
owners Rita and Lisa.Copy !req
255. You're going to overcook it.Copy !req
256. And not surprisingly—Copy !req
257. It's not worth it.Copy !req
258. I can tell you that.Copy !req
259. Yeah, I would
not come back here.Copy !req
260. Many of the
customers leave unhappy.Copy !req
261. Thank you for your patience.Copy !req
262. Good night.Copy !req
263. We're gonna go eat now.Copy !req
264. I'm sorry.Copy !req
265. Tough day.Copy !req
266. Yes it was.Copy !req
267. Let me tell you.Copy !req
268. I've seen it so
many times before.Copy !req
269. We can fix it.
It's not too late.Copy !req
270. I'm here to help.Copy !req
271. I know.Copy !req
272. And at times
you think I'm not.Copy !req
273. I'm here to help.
No, I know you are.Copy !req
274. I know you are.Copy !req
275. But I'm not
going to put a Band-Aid on it.Copy !req
276. A Band-Aid is not going
to keep his business open.Copy !req
277. No.
No, it won't.Copy !req
278. No.Copy !req
279. I want you to make a list of
things that bother you the mostCopy !req
280. that you want to change.Copy !req
281. OK.Copy !req
282. All those things— that you
feel that you've been ignored,Copy !req
283. you've had the, sort of,
crap kicked out of you.Copy !req
284. OK.Copy !req
285. Get some rest.Copy !req
286. All right.Copy !req
287. And we
start again tomorrow.Copy !req
288. New day.Copy !req
289. Good night.Copy !req
290. Chef
Ramsay knows thereCopy !req
291. is a complete disconnect between
the owners and the staff.Copy !req
292. Rita, should we be doing
something so he doesn't comeCopy !req
293. in here, and start saying—Copy !req
294. I don't know I
don't know what to do.Copy !req
295. Good morning.
Good morning.Copy !req
296. Good morning, everybody.Copy !req
297. And so he has asked
the sisters to share their listCopy !req
298. of issues with the staff.Copy !req
299. Today it's all about
moving forward and changing.Copy !req
300. So we're gonna host
a staff meeting.Copy !req
301. Lisa and Rita, I would like
you to address the staff.Copy !req
302. It's an open forum.Copy !req
303. First one.Copy !req
304. The first one is, I would like
for the staff to stop treatingCopy !req
305. La Galleria as if it
were a competitionCopy !req
306. to see who could do less.Copy !req
307. What?Copy !req
308. Everyone comes in,
sits, eats, laughs, talks.Copy !req
309. Nobody checks if the tables
have been set properly.Copy !req
310. Nobody ever does
this to the chair,Copy !req
311. to see if there's breadcrumb
from the night before,Copy !req
312. to wipe them off.Copy !req
313. So why
would you come into workCopy !req
314. to sit down before work?Copy !req
315. And tell me you are tired.Copy !req
316. Don't forget that.Copy !req
317. I disagree.Copy !req
318. Totally disagree.Copy !req
319. Number one, we sit after
everything is done.Copy !req
320. We start—
- Sara, that's not true.Copy !req
321. After
everything is prepared.Copy !req
322. That is not true at all.Copy !req
323. I, personally,
am sitting whenCopy !req
324. there is no customer in here.Copy !req
325. There's never customers
in here 7 o'clock.Copy !req
326. Does that give you the
right to sit all night?Copy !req
327. That's not true.Copy !req
328. Sorry, that's not true.Copy !req
329. You guys are all in denial.Copy !req
330. You guys need to
own what you do.Copy !req
331. Rosa, how many days
do you come in late.Copy !req
332. Say, every day?Copy !req
333. I guess.Copy !req
334. Maybe, five times
you came in on time?Copy !req
335. You're all sloth.Copy !req
336. Joe, when I ask you to do
something, like wash a window,Copy !req
337. you know the response?Copy !req
338. Miguele, you scratch your
in the dining room.Copy !req
339. That doesn't make me a bad
waiter to scratch my ..Copy !req
340. Come on.
- It's inappropriate.Copy !req
341. Lisa, don't pick on me.Copy !req
342. I'm picking on everybody.Copy !req
343. You hate some people when
they didn't do nothing.Copy !req
344. Don't give me the.Copy !req
345. If you guys cared the way
everybody thinks take care,Copy !req
346. we would be really successful.Copy !req
347. And he wouldn't
be standing here.Copy !req
348. Like, nobody gives a.Copy !req
349. Is that true?Copy !req
350. I guess we lazy.
That's all.Copy !req
351. Why are you lazy.Copy !req
352. Because,
when I saw, everybodyCopy !req
353. not doing this— cleaning,
this and that, I sit with them.Copy !req
354. I enjoy that party.Copy !req
355. I says, I don't care,
because nobody does.Copy !req
356. Wow.Copy !req
357. And, honestly, I guess the
culture of what I've seenCopy !req
358. has made me lazy as well.Copy !req
359. I'm not doing
anything differentlyCopy !req
360. than the rest of these people.Copy !req
361. I'm not—
I'm sorry.Copy !req
362. I disagree.Copy !req
363. I'm not lazy.
I'm sorry.Copy !req
364. Can I interject, please?
Please?Copy !req
365. This is what I see
when I walk in—Copy !req
366. you are sitting there, Sara,
chit-chatting, drinking coffee,Copy !req
367. and looking miserable.Copy !req
368. No, that's not true, Lisa.Copy !req
369. And just waiting
for the bus people to comeCopy !req
370. and pick up the dirty tables.Copy !req
371. I disagree too.Copy !req
372. You need to clean as well.Copy !req
373. You guys never, ever, asked,
can you please just finishCopy !req
374. the work with the busboy.
Because, for me—Copy !req
375. I shouldn't have to ask that.Copy !req
376. That shouldn't
have to be asked.Copy !req
377. I shouldn't have
to ask that, Sara.Copy !req
378. No.Copy !req
379. If you guys don't like
that, you have to tell us.Copy !req
380. Sara!
Sara!Copy !req
381. No.
Sorry.Copy !req
382. Sorry, Lisa.
No, no.Copy !req
383. Lisa.
No, wait a minute.Copy !req
384. Wait a minute.
Let's talk real.Copy !req
385. - Yeah, we're talking real.
- OK.Copy !req
386. Listen to me.Copy !req
387. Listen to me.Copy !req
388. I only mention that,
because that's something—Copy !req
389. - Who's fault is that after all.
- Yours!Copy !req
390. No!
It's yours!Copy !req
391. You expect everything
to be done—Copy !req
392. It is not my fault.
It is not my fault.Copy !req
393. This business, number
one, is not under my name.Copy !req
394. It's under both of your names.Copy !req
395. That's why you need
to listen to what I say.Copy !req
396. I'm not disagreeing with that.Copy !req
397. I'm just saying, there
are no rules, Rita.Copy !req
398. So don't blame us for that,
because there are no rules.Copy !req
399. There are no
rules, because nobodyCopy !req
400. respects what I say.Copy !req
401. Like what?Copy !req
402. Let me just go down
my list and you'llCopy !req
403. see where I'm going with this.Copy !req
404. Number two says—Copy !req
405. Point number two.Copy !req
406. Nobody sitting
here can take criticism.Copy !req
407. Actually, Rosa can.Copy !req
408. She does like 5,000 things wrong
a night, but when you tell her,Copy !req
409. she says sorry, but doesn't
really do anything about it.Copy !req
410. Doug, why don't
you take criticism?Copy !req
411. I do.Copy !req
412. You don't.Copy !req
413. You definitely don't.Copy !req
414. You don't.Copy !req
415. You don't take criticism.Copy !req
416. With the way
I see it, I do.Copy !req
417. So you think different.Copy !req
418. How about seeing it the
way the owners see it.Copy !req
419. Doug, when I
say this dish socks.Copy !req
420. You need to own it.Copy !req
421. What can I do
if I don't agree?Copy !req
422. I don't care,
you make another one.Copy !req
423. That's your job.Copy !req
424. You cook as
if you don't want to be here.Copy !req
425. Watching the way you
perform, it's a man who isCopy !req
426. just turning up for the check.Copy !req
427. I've been
working here for—Copy !req
428. not for the check.Copy !req
429. Then why don't you say to
me and Lisa, you know what?Copy !req
430. I want to make a special today?Copy !req
431. I did it.Copy !req
432. I did the fusilli,
the other stuff.Copy !req
433. It just don't sell.Copy !req
434. It don't sell
because they suck.Copy !req
435. Those are not specials.Copy !req
436. The
vibe in here is oozingCopy !req
437. negativity beyond belief.Copy !req
438. No one gives a, from
the chefs to the waiters.Copy !req
439. No one gives a.Copy !req
440. I'm sorry, I disagree.Copy !req
441. Wow.Copy !req
442. Don't take this like
a personal attack.Copy !req
443. I'm just saying,
point people out.Copy !req
444. Just don't say everyone.Copy !req
445. I'm not.Copy !req
446. You're taking
everything personal.Copy !req
447. OK.
Just one more thing.Copy !req
448. I don't want to be the
target whenever, guys,Copy !req
449. you mentioned something.Copy !req
450. I know you're a good waitress.
You're efficient.Copy !req
451. You're fast.Copy !req
452. But I've had servers
actually tell me theyCopy !req
453. don't want to work with you.Copy !req
454. What's that supposed to mean?Copy !req
455. It's supposed to mean
that you are a money grub.Copy !req
456. And you hog all the tables.Copy !req
457. I see the people.Copy !req
458. You guys are the ones
who seat the people.Copy !req
459. When I try to rotate
them, did you not—Copy !req
460. were you not the
first one to complain?Copy !req
461. Be honest.
Let's just be honest.Copy !req
462. But excuse
me, if you are the bossCopy !req
463. and you want to
rotate, why don'tCopy !req
464. you just rotate without asking?Copy !req
465. Just do it.
No.Copy !req
466. I'm sorry.Copy !req
467. Because she's not
willing to make less money.Copy !req
468. Shall a give an example?Copy !req
469. When I hired you, you
were told you needCopy !req
470. to pay him 20% of your tips.Copy !req
471. I tip 20—Copy !req
472. more than 20%.Copy !req
473. This busboy has never
seen 15% from you.Copy !req
474. And that's—
- He has seen it.Copy !req
475. No he's not.
No.Copy !req
476. Ask him
Sorry.Copy !req
477. Ask him Sorry.
That's not true.Copy !req
478. - Ask him.
- Pat.Copy !req
479. There he is.
There he is.Copy !req
480. Have you seen more
than 15% from Sara?Copy !req
481. Yes or no?
- NoCopy !req
482. I'm not gonna tip—Copy !req
483. I'm not going tip 20—Copy !req
484. Sara, hold on a second
- He does about 50% of the work.Copy !req
485. I pay taxes on that 20%.Copy !req
486. Sara, listen to me.Copy !req
487. Sara, whatever.Copy !req
488. Nobody's talking about when
you make 15% of the charges.Copy !req
489. You know what I'm talking about?Copy !req
490. When you made $400
and you gave him $40.Copy !req
491. That's what I'm talking about.
That's right.Copy !req
492. No, no.
- You definitely did.Copy !req
493. You absolutely did.
No, I didn't.Copy !req
494. You guys were not here.Copy !req
495. When someone is breaking
their balls like this,Copy !req
496. and they leave with $40—
- Rich was here.Copy !req
497. He was happy.Copy !req
498. They got
right up the ..Copy !req
499. No, sorry.
- Yes they did.Copy !req
500. I was working my ass that day!Copy !req
501. So was he!Copy !req
502. If I'm here, I
need to make some money.Copy !req
503. This is my job.Copy !req
504. You make me pick
and Sara, and I—Copy !req
505. No, Ri— Lisa, Lisa.Copy !req
506. Yes.Copy !req
507. Sara comes in, gets
the best station.Copy !req
508. Sara gets sat first,
gets sat last.Copy !req
509. Sara's making all the money.Copy !req
510. It has to stop.Copy !req
511. Like, it's ridiculous.Copy !req
512. Sorry.Copy !req
513. I'm going home.Copy !req
514. Thank God.Copy !req
515. This is a waste for me.Copy !req
516. It's time for you
to the road.Copy !req
517. Sara comes in, gets
the best solution.Copy !req
518. Sara gets sat first,
gets sat last.Copy !req
519. Sara's making all the money.Copy !req
520. It has to stop.Copy !req
521. Chef Ramsay has
forced Lisa and Rita to finallyCopy !req
522. confront their staff.
- I'm sorry.Copy !req
523. I'm going home.Copy !req
524. Thank God.Copy !req
525. And server
Sara doesn't exactlyCopy !req
526. like what they have to say.Copy !req
527. This is a waste for me.Copy !req
528. Praise the Lord.Copy !req
529. What do we do about Sara?Copy !req
530. The
problem with SaraCopy !req
531. is that you've left
yourselves openCopy !req
532. because of the lack of direction
that's been shown to the team.Copy !req
533. And the fact that
she's a good waitress,Copy !req
534. she's got you over a barrel.Copy !req
535. She's got the reins.Copy !req
536. You've got to take control.Copy !req
537. How?Copy !req
538. You
can't be beholden to oneCopy !req
539. member of staff—Copy !req
540. one chef in the kitchen.Copy !req
541. The staff are dictating
for convenience,Copy !req
542. and that is so wrong.Copy !req
543. I'm to blame for that.Copy !req
544. This is my fault.
- No.Copy !req
545. No, single-handedly.
We both are to blame.Copy !req
546. You are.
You're absolutely right.Copy !req
547. You both are.
I am.Copy !req
548. How can you
expect them to take example?Copy !req
549. We need to need
to lead by exampleCopy !req
550. Because
it starts from the top.Copy !req
551. Correct.Copy !req
552. And a fish rots from
the head downwards.Copy !req
553. As owners, you set the rules.Copy !req
554. And anyone that doesn't coincide
with your rules, they're out.Copy !req
555. I feel like this has
really set a fire in me.Copy !req
556. No more drinking for me.Copy !req
557. No more smoking for you.Copy !req
558. All right.Copy !req
559. I want to lead by example
and really start workingCopy !req
560. to make this place better.Copy !req
561. You set the
rules, you raise the bar,Copy !req
562. and you all follow it.Copy !req
563. OK.Copy !req
564. I want control back.Copy !req
565. I'm taking it today.Copy !req
566. I'm taking control back, today.Copy !req
567. There's
only one voice,Copy !req
568. and that's the
voice of the owners.Copy !req
569. So what they say, gets done.Copy !req
570. Period.Copy !req
571. I realize I was wrong.Copy !req
572. And I'm wrong.Copy !req
573. I'll do my best to
not believe lazyCopy !req
574. anymore because it's wrong.Copy !req
575. I want to improve myself
on these little thingsCopy !req
576. that I wasn't doing good.
Good.Copy !req
577. I want to do much better.Copy !req
578. Time to change.Copy !req
579. Yes.Copy !req
580. Got it?Copy !req
581. Yes.Copy !req
582. - Absolutely.
- OK.Copy !req
583. I appreciate the meeting.
Yeah?Copy !req
584. Well done.Copy !req
585. Good points.Copy !req
586. Thank you.Copy !req
587. I love this man.Copy !req
588. Well, that wasn't so bad.Copy !req
589. So bad?Copy !req
590. That was great.Copy !req
591. I love him.Copy !req
592. I love him.Copy !req
593. I hope he stays.Copy !req
594. God, please, make
him stay for like—Copy !req
595. Are you
out of your mind?Copy !req
596. Here he comes.Copy !req
597. The chef.Copy !req
598. Chef is back.
Hello.Copy !req
599. OK, darling.Copy !req
600. I have a surprise for you.Copy !req
601. I surprise for me?
- Yes.Copy !req
602. Really.Copy !req
603. That's very kind.
- You want to see it?Copy !req
604. Uh—Copy !req
605. Where is it?Copy !req
606. Oh, right here.Copy !req
607. Oh, OK.Copy !req
608. Your gonna—
don't scare me.Copy !req
609. I was scared.
You're making me nervous.Copy !req
610. OK.Copy !req
611. I'm hoping
that you like it.Copy !req
612. I figured you got so
upset about that tiramisu,Copy !req
613. and no nobody cared
enough to make it for you.Copy !req
614. You made a tiramisu?Copy !req
615. I did.Copy !req
616. I made you tiramisu
this morning.Copy !req
617. Wow.
Did you make it with Doug?Copy !req
618. No.
No.Copy !req
619. I made it myself.Copy !req
620. How
long did it take you?Copy !req
621. Uh, less than an hour.Copy !req
622. Less than an hour, Doug.Copy !req
623. It is fresh.
I hope you like it.Copy !req
624. Well, the fact that we got it.
Look at that.Copy !req
625. Nice.
Now, you made this this morning?Copy !req
626. Seriously?
- Yes, seriously.Copy !req
627. Yeah?Copy !req
628. I'm impressed.Copy !req
629. Mm.Copy !req
630. It's nice.Copy !req
631. It is?
Really?Copy !req
632. I like it.
Yeah.Copy !req
633. It was very nice.Copy !req
634. Mm.Copy !req
635. He likes the tiramisu.Copy !req
636. A winner.
That's delicious.Copy !req
637. Good job.
Right, I need all of you.Copy !req
638. I've just been—Copy !req
639. All right, guys,
come over, please.Copy !req
640. All of you, please.Copy !req
641. Let's go.Copy !req
642. God, no one moves
faster, do they?Copy !req
643. It's like camels
getting off the desert.Copy !req
644. Let's go.Copy !req
645. Now, Ive done a lot of research
around the city Boston.Copy !req
646. And this is a highly
competitive area, right?Copy !req
647. Yes.Copy !req
648. How do you stand
out from that competition?Copy !req
649. - We don't.
- I don't know.Copy !req
650. That's obvious.Copy !req
651. We are, like,
almost like everybody—Copy !req
652. no better, no worse.Copy !req
653. I think we are good.Copy !req
654. That's why you're
wrong, young man.Copy !req
655. Last night,
throughout service, ICopy !req
656. snapped off a few
photos, just to showCopy !req
657. you what your food looks like.
Wow.Copy !req
658. What is that?
Oh, dear.Copy !req
659. Oh, dear.Copy !req
660. Oh, dear.Copy !req
661. I don't want to see it.Copy !req
662. You
don't want to see it?Copy !req
663. No, I do.Copy !req
664. That's
not a good sign.Copy !req
665. I do.
I do.Copy !req
666. I'm scared.Copy !req
667. These
are from my phone.Copy !req
668. Oh, my gosh.Copy !req
669. Doug, Doug, what is that?Copy !req
670. Raviolis.Copy !req
671. It could be eggplant.Copy !req
672. No.Copy !req
673. It's seafood raviolis ravioli.
- It's ravioliCopy !req
674. Actually, it's
eggplant raviolis.Copy !req
675. It's eggplant.Copy !req
676. The
fact that you don'tCopy !req
677. even know what it is instantly
scares the out of me.Copy !req
678. Crazy.
Crazy.Copy !req
679. Seafood ravioli.Copy !req
680. Let's put it up there.Copy !req
681. Yeah?Copy !req
682. Do you have to hang them?Copy !req
683. Oh, God.Copy !req
684. Yeah, it's a gallery, isn't it?Copy !req
685. Next.
What is it?Copy !req
686. Oh, god.
- Paradiso?Copy !req
687. God, paradiso.Copy !req
688. Does that
look like paradise to anyone?Copy !req
689. It looks like vomit.Copy !req
690. Vomit.Copy !req
691. Shut your pie-hole.Copy !req
692. You're not the manager anymore.Copy !req
693. Or the
inside of a colostomy bag.Copy !req
694. What is this?Copy !req
695. Antipasto.Copy !req
696. With balsamic vinegar
spewed all over it.Copy !req
697. Do you think they
do that in Italy?Copy !req
698. No, it's not
supposed be on the meat.Copy !req
699. It's only supposed to
be on the tomato mozzarella.Copy !req
700. Really?
Yeah.Copy !req
701. Well then someone
needs to get toCopy !req
702. lens crafter urgently.Copy !req
703. Next.Copy !req
704. Oh, Oh, please, no more.Copy !req
705. Oh, the rack of lamb.Copy !req
706. The rack of lamb.Copy !req
707. The rack of lamb.Copy !req
708. Our rack of lamb
looks like sick animal.Copy !req
709. I mean, I don't know
a lot of sick animals,Copy !req
710. but, like a sick, sick animal.Copy !req
711. That is
currently leaving your diningCopy !req
712. room on a daily basis.Copy !req
713. Looks like an abstract.Copy !req
714. That looks like
Everything we serve is thisCopy !req
715. weird, orange, pinky color.Copy !req
716. It doesn't look like food.Copy !req
717. It wasn't appetizing at all.
Oh, my God.Copy !req
718. It's embarrassing.Copy !req
719. That's
your food, Doug.Copy !req
720. There, yes?Copy !req
721. Answer the chef, Doug.Copy !req
722. Yeah.Copy !req
723. Yep.Copy !req
724. Aye, yi, yi.Copy !req
725. This is painful.Copy !req
726. Let me
show you some other photosCopy !req
727. of what Boston's best Italian
restaurants are putting out.Copy !req
728. Tortellini of seafood.
Mm.Copy !req
729. Oh, that's just beautiful.Copy !req
730. It's nice.Copy !req
731. Look at this.Copy !req
732. Oh, that's nice.Copy !req
733. Shrimp and linguine.Copy !req
734. It's like
a piece of art.Copy !req
735. That does look good.Copy !req
736. Lamb, served
in a local Italian restaurant.Copy !req
737. Looks nice.Copy !req
738. A little antipasta.Copy !req
739. Oh, that's cute.Copy !req
740. Oh, that's nice.Copy !req
741. Look
at the comparisons.Copy !req
742. It's just a better
version, visually—Copy !req
743. And taste-wise.Copy !req
744. Can you stop
talking in my ear?Copy !req
745. What's wrong?Copy !req
746. I don't know
what he's saying.Copy !req
747. I'll tell you
what he's saying.Copy !req
748. That's ridiculous.Copy !req
749. Go on.Copy !req
750. That the food looks
better because thoseCopy !req
751. were taken as close-ups
and these were far away.Copy !req
752. OK.Copy !req
753. No.Copy !req
754. No.Copy !req
755. If I had to pull
out of that oneCopy !req
756. and show you this one
with the bits of crap—Copy !req
757. listen, your food is dated.Copy !req
758. And there is no comparison.Copy !req
759. No there isn't.Copy !req
760. It
doesn't look good.Copy !req
761. Have a little bit of pride.Copy !req
762. Doug, are you willing to learn?Copy !req
763. And raise your game?Copy !req
764. Yeah.Copy !req
765. I don't like to
follow, like, people.Copy !req
766. You know, I like to do
things different— my way.Copy !req
767. A world renowned chef
is in here Telling you,Copy !req
768. like, you're up
and you have no passion,Copy !req
769. and he's still resisting.Copy !req
770. I've got to look
for somebody else.Copy !req
771. Chef
Ramsay has made itCopy !req
772. clear to the staff the strength
of the competition in Boston.Copy !req
773. The
message here, is that weCopy !req
774. will deliver something better.Copy !req
775. But the
real question is,Copy !req
776. has the message gotten through
to the stubborn head chef?Copy !req
777. Doug, are you
willing to learn?Copy !req
778. And raise your game?Copy !req
779. Yeah.Copy !req
780. I think that we can
make it look better.Copy !req
781. We have to make
it look better.Copy !req
782. Yep.
Yes.Copy !req
783. I know that the food he
showed, it looks better.Copy !req
784. And I want to be like that.Copy !req
785. I want to know more.Copy !req
786. So I'm open to any ideas.Copy !req
787. I am not interested
in going backwards.Copy !req
788. That's not up for compromise.Copy !req
789. Raise the bar.Copy !req
790. I'm hopeful for Douglas.Copy !req
791. I'm hoping he can
embrace change.Copy !req
792. Like, it has to work.Copy !req
793. It has to work.Copy !req
794. With more than
80 Italian restaurantsCopy !req
795. in the North End alone—
- Woo.Copy !req
796. Chef
Ramsay knows that LaCopy !req
797. Galleria 33 needs
to not only haveCopy !req
798. a major upgrade in its food—Copy !req
799. Just have a little
gather over there.Copy !req
800. But it needs
something extra to help itCopy !req
801. stand out from the competition.Copy !req
802. Oh, my God.Copy !req
803. Look at that.Copy !req
804. Thank God.Copy !req
805. Here's the thing.Copy !req
806. As a new added feature to
the La Galleria 33's menu,Copy !req
807. we will be offering small plates
of classic Italian cuisine.Copy !req
808. Something different—
something that nobody is doing.Copy !req
809. It gives it that diversity.Copy !req
810. Giving your customers the
option to enjoy many flavors.Copy !req
811. That is great idea.Copy !req
812. It's beautiful.Copy !req
813. Starting off
with homemade meatballs.Copy !req
814. Beautiful.Copy !req
815. Roasted chicken
livers blended with butter.Copy !req
816. Nice.Copy !req
817. And then, truffle
and lemon asparagus risotto.Copy !req
818. Oh, my God.Copy !req
819. And cavotelli done with
beautiful sun-dried tomatoes.Copy !req
820. It's awesome.Copy !req
821. Small plates are great,
because despite my size,Copy !req
822. I actually eat very
small portions.Copy !req
823. So now, I can have like
several different things.Copy !req
824. Dig in.Copy !req
825. Wow.Copy !req
826. That's good.Copy !req
827. Very happy.Copy !req
828. Very good.Copy !req
829. The manager approves.Copy !req
830. Oh, my God.Copy !req
831. I didn't imagine
I'd be pleased.Copy !req
832. I'm really, really, very happy.Copy !req
833. This is good stuff.Copy !req
834. Wow.Copy !req
835. I'm sorry.Copy !req
836. Scram.
It's like night and day.Copy !req
837. You can't compare the new
dishes to the old dishes.Copy !req
838. Did you taste that?Copy !req
839. It's amazing, isn't it?Copy !req
840. It's like comparing
an apple to a banana.Copy !req
841. Both fruit, but
not the same thing.Copy !req
842. Doug, don't look so nervous.Copy !req
843. I can't make it.Copy !req
844. You actually can make that.
Absolutely.Copy !req
845. You can do it.Copy !req
846. Do it, or be killed.Copy !req
847. Tell him
to get something else.Copy !req
848. You know, that's his
response to everything.Copy !req
849. Doug, what I need
is your attitude to change—Copy !req
850. that you want to learn.Copy !req
851. I do.Copy !req
852. Last time you said
that you got divorced.Copy !req
853. Very funny.Copy !req
854. Does he need to be trained?Copy !req
855. That's a very good point.Copy !req
856. That's why I'm asking,
because I'm smart.Copy !req
857. I know that.Copy !req
858. What
you need is a chefCopy !req
859. in here that can help you.Copy !req
860. Are you staying?Copy !req
861. No, but I
have found a very talentedCopy !req
862. individual that is going
to be with you to helpCopy !req
863. execute these amazing dishes.Copy !req
864. Here he is.Copy !req
865. Get him in here.Copy !req
866. - Michael, come on in.
- Success.Copy !req
867. Hi.Copy !req
868. Young man, welcome.Copy !req
869. Hey.
- Hi Michael.Copy !req
870. Michael.Copy !req
871. He's trained in some of the
best Italian restaurantsCopy !req
872. in the country.Copy !req
873. He going be here
for the next month,Copy !req
874. training, working closely on
a day-to-day basis with Doug.Copy !req
875. Oh, nice.Copy !req
876. I'm taking
care of the check in orderCopy !req
877. that he spends that time in here
and implements that standard.Copy !req
878. I don't care if
I'm here day and night.Copy !req
879. I just want to learn.Copy !req
880. Good.Copy !req
881. That's the attitude
I want to hear.Copy !req
882. Excited for the challenge?
- Yes, definitely.Copy !req
883. Yeah?
Good.Copy !req
884. I'm so excited that
we have a new chef.Copy !req
885. I just hope we don't scare
him off to be honest.Copy !req
886. I mean, we're a little—
we're very dysfunctional.Copy !req
887. I expect us no just to
be another restaurant,Copy !req
888. but I expect us to be the
restaurant in the North End.Copy !req
889. I'm very excited.Copy !req
890. We're very excitedCopy !req
891. I'm excited to
run this restaurantCopy !req
892. with a different spirit.Copy !req
893. I don't think we're
a horror show anyone.Copy !req
894. I think it's a new beginning.Copy !req
895. It's, like, new dawn,
We're going to be fine.Copy !req
896. We're gonna be good.
It's going to be good.Copy !req
897. I might still
be a horror show.Copy !req
898. I don't know.Copy !req
899. I'm going to Gordon
Ramsay's house.Copy !req
900. I'll be his nanny.Copy !req
901. I'll watch his kids.
- No.Copy !req
902. I don't really like
kids, but I willCopy !req
903. definitely clean his house.Copy !req
904. I'll be his dog washer.Copy !req
905. I'll snuggle up on the bottom
of his bed and keep his feet.Copy !req
906. With everyone
committed to change—Copy !req
907. Put a little sauce on the
bottom, just to caramelize it.Copy !req
908. A little bit on top too
gives it that nice color.Copy !req
909. Chef Mike
goes right to work,Copy !req
910. teaching Doug how to
execute the new menu.Copy !req
911. It looks great.Copy !req
912. And later that
night, Chef Ramsay and his teamCopy !req
913. turn their attention
to transformingCopy !req
914. the decor of La Galleria 33.Copy !req
915. Good morning.Copy !req
916. Good morning, ladies.Copy !req
917. Good morning.Copy !req
918. Next morning, Sara
returned to La Galleria 33Copy !req
919. with a new attitude.Copy !req
920. Today is a absolutely
humongous day.Copy !req
921. And
owners Lisa and RitaCopy !req
922. are happy to have her back—Copy !req
923. at least for now.Copy !req
924. Today is where we put
La Galleria 33 on the map.Copy !req
925. We cement the future
of this restaurant.Copy !req
926. I'm excited.
You excited?Copy !req
927. - I want to get in there.
- Right.Copy !req
928. Guys, you ready to see
your new restaurant?Copy !req
929. Yeah.
- Yeah?Copy !req
930. Let's go.
OK.Copy !req
931. You're gonna love it.Copy !req
932. Welcome.Copy !req
933. Oh, my God.Copy !req
934. Welcome,
welcome, welcome.Copy !req
935. Oh, it is beautiful.Copy !req
936. It really is beautiful.Copy !req
937. Right.Copy !req
938. This so nice.Copy !req
939. It's clean.Copy !req
940. Oh, my God.Copy !req
941. Welcome
to your new restaurant.Copy !req
942. I love it.Copy !req
943. No No more dark, red walls.Copy !req
944. It's very chic, fresh,
modern and clean.Copy !req
945. That oozes that romantic feel.Copy !req
946. Wow.Copy !req
947. Gone are those hideous,
plastic clouds on the wall.Copy !req
948. We have a new,
contemporary look.Copy !req
949. Quite sexy.Copy !req
950. That's awesome.Copy !req
951. I'm very excited to see those
on the wall gone.Copy !req
952. Those were awful.Copy !req
953. It's so nice to
see exposed brick.Copy !req
954. It looks great.Copy !req
955. Modern lighting
in order to, sort of, lift.Copy !req
956. Our lighting sucked.Copy !req
957. Oh, my God.Copy !req
958. We love it.Copy !req
959. And then, of course,
the blackboard.Copy !req
960. This amazing North
End map highlightingCopy !req
961. two of the most important
restaurants, La GalleriaCopy !req
962. 33 right next to mom and dad.Copy !req
963. Look at this.Copy !req
964. I didn't see the
cool cutting board.Copy !req
965. The
breadboard, That's right.Copy !req
966. That's so cool.Copy !req
967. So
when you come in,Copy !req
968. we have this huge
chopping board with LaCopy !req
969. Galleria 33 stamped on there.Copy !req
970. That really is great.Copy !req
971. I love that cutting board.Copy !req
972. I'm going to hit
somebody with it.Copy !req
973. Probably Sara.Copy !req
974. And Miguele.Copy !req
975. And Doug and Lisa.Copy !req
976. It's really lovely.
Happy?Copy !req
977. Yeah.Copy !req
978. Yeah.
Yes.Copy !req
979. I think it looks amazing.Copy !req
980. I think you have a very
contemporary, modern,Copy !req
981. chic, Italian dining room.Copy !req
982. It's beautiful.Copy !req
983. I love it I feel like
we have our own identityCopy !req
984. as a restaurant now.Copy !req
985. I feel like it's us,
and I'm excited to workCopy !req
986. here and be here.Copy !req
987. And it's beautiful.Copy !req
988. This is the way
it should be done.Copy !req
989. So now, instead of
sitting down for 10 hours,Copy !req
990. we're going to keep it clean.Copy !req
991. Coming up—Copy !req
992. Shut your face!Copy !req
993. It may be the
relaunch of La Galleria 33—Copy !req
994. No no no.
Look.Copy !req
995. Come here.
Why are you doing that?Copy !req
996. Rosa.Copy !req
997. But is everybody
on the same team?Copy !req
998. I can't deal with
this stupidity.Copy !req
999. Get ready for an
exclusive dinner service.Copy !req
1000. Don't shout at her.Copy !req
1001. I'll drag you outside.Copy !req
1002. And what?Copy !req
1003. What are you going to do?Copy !req
1004. It's the biggest
night in the historyCopy !req
1005. of La Galleria 33—Copy !req
1006. Guys, some
words of encouragementCopy !req
1007. before the very
busy evening begins.Copy !req
1008. And Rita and Lisa
want to make sure that everyoneCopy !req
1009. is focused on the job at hand.Copy !req
1010. All right.Copy !req
1011. This is our big relaunch.Copy !req
1012. Time for us to work as a team.Copy !req
1013. Please, don't spill
anything on the customers.Copy !req
1014. No -scratching.Copy !req
1015. Rosa, smile.Copy !req
1016. Sara, do not argue tonight.Copy !req
1017. Don't mention it to me though.
Oh, God.Copy !req
1018. I'm not going to argue.
Yeah.Copy !req
1019. No.Copy !req
1020. Just do your best, and
everything will be fine.Copy !req
1021. Who's the boss in here?Copy !req
1022. Rita and Lisa.Copy !req
1023. Run this
dining room with conviction.Copy !req
1024. What's the special tonight?Copy !req
1025. The branzino.Copy !req
1026. Sell that, yeah?Copy !req
1027. Describe the porketta.Copy !req
1028. The porketta?Copy !req
1029. What's it served with?Copy !req
1030. I don't know.Copy !req
1031. No,
you should know.Copy !req
1032. Describe the porketta.Copy !req
1033. Porketta is roasted pork.Copy !req
1034. Si.Copy !req
1035. Served on?Copy !req
1036. Served on—Copy !req
1037. Oh, God.
Yeah.Copy !req
1038. No.Copy !req
1039. OK.Copy !req
1040. Describe me the ossobucco.Copy !req
1041. Ossobucco is lamb shank.Copy !req
1042. Lamb shank?Copy !req
1043. You tasted it.Copy !req
1044. I know, but I don't
remember all the things.Copy !req
1045. Really?
YesCopy !req
1046. Veal.Copy !req
1047. You muppet.Copy !req
1048. Can I suggest, just for five
minutes, you take the menus,Copy !req
1049. and you talk to
the chefs, and youCopy !req
1050. start logging that in there.Copy !req
1051. What's all that about?Copy !req
1052. Lamb?Copy !req
1053. Lamb.Copy !req
1054. What?Copy !req
1055. I need some vodka.Copy !req
1056. While
the staff brushesCopy !req
1057. up quickly on the menus—Copy !req
1058. Risotto.Copy !req
1059. The doors open for
the relaunch of La Galleria 33.Copy !req
1060. - Hi.
- Hello.Copy !req
1061. How are ya?
Can I have your name?Copy !req
1062. Mendoza.Copy !req
1063. Pat, you're gettingCopy !req
1064. Oh.Copy !req
1065. Good evening, ladies.
How are you?Copy !req
1066. - Good, how are you.
- Very good.Copy !req
1067. And I just want to let you know
that we have a beautiful fishCopy !req
1068. tonight, it's called branzino.Copy !req
1069. Psst.Copy !req
1070. Smile.Copy !req
1071. It's very good.Copy !req
1072. And the risotto is
unbelievable today.Copy !req
1073. Explain the small
plates— small plates.Copy !req
1074. Tasty.Copy !req
1075. And we also
have small plates,Copy !req
1076. you know, if you like to start.Copy !req
1077. I'm going to start
off with a small plate of lamb.Copy !req
1078. To order some
appetizers to start?Copy !req
1079. The arancini.Copy !req
1080. The meatball,
calamari, arancini.Copy !req
1081. Rita, bring some orders here
so they don't come all at once.Copy !req
1082. You OK?Copy !req
1083. People coming in,
and I don't see orders.Copy !req
1084. How long for the
first order, please?Copy !req
1085. I don't know.Copy !req
1086. Oh, my God, this thing.Copy !req
1087. We need more orders in
here, please, guys, yeah?Copy !req
1088. Rita.
What, honey?Copy !req
1089. It's not going in.
I don't know why.Copy !req
1090. Oh, my God.Copy !req
1091. This thing
is not working.Copy !req
1092. Uh, Chef?Copy !req
1093. Yes?Copy !req
1094. This— it doesn't work.Copy !req
1095. What do you mean,
It doesn't work?Copy !req
1096. It's not going through.Copy !req
1097. It's not going through.Copy !req
1098. Can we use the other one?
Around the corner?Copy !req
1099. The one over here, Sara.Copy !req
1100. Try it over here, honey.Copy !req
1101. Why is
that not going through?Copy !req
1102. We had them on this
afternoon, didn't we?Copy !req
1103. You OK?Copy !req
1104. This has to be shut down.Copy !req
1105. It's not working.Copy !req
1106. This one's
not working either.Copy !req
1107. It's
really stressful.Copy !req
1108. Is it OK?Copy !req
1109. Is it on?Copy !req
1110. Not yet.Copy !req
1111. I think this
place is cursed.Copy !req
1112. you, bitch.Copy !req
1113. Let's just use checks.Copy !req
1114. Yeah.Copy !req
1115. We need to regroup and,
you know, just keep moving.Copy !req
1116. Paper checks, paper checks.Copy !req
1117. Yes.
Yes.Copy !req
1118. Thank you.Copy !req
1119. That was great from Lisa
to step up at the momentCopy !req
1120. and bring us the regular checks.Copy !req
1121. Paper checks.Copy !req
1122. It feels really good
that we have a boss.Copy !req
1123. OK, Michael, now,
there's no more computer,Copy !req
1124. the POS system's gone down,
and we do hand-written tickets.Copy !req
1125. Uh, Uh, chef, order.Copy !req
1126. Let's do it.Copy !req
1127. With Lisa
having a quick solutionCopy !req
1128. to the ticket problem—Copy !req
1129. Can I give you an order?Copy !req
1130. Yes.Copy !req
1131. Michael, there's
one here as well.Copy !req
1132. Thank you.Copy !req
1133. Chef
Doug and Chef MikeCopy !req
1134. work together to get the
kitchen back into gear.Copy !req
1135. You ready to
plate that gnocchi?Copy !req
1136. You got your small plate ready?Copy !req
1137. Whenever you're
ready, send it out.Copy !req
1138. That's for you.Copy !req
1139. We're going on
that first ticket.Copy !req
1140. You ready?
Take this one.Copy !req
1141. Thank you.Copy !req
1142. And as a result, the
much anticipated small plates—Copy !req
1143. I have the lamb
plates and the meatballs.Copy !req
1144. Are now heading
out to the diners.Copy !req
1145. Enjoy, ladies.Copy !req
1146. Wow.Copy !req
1147. That's a really good plate.Copy !req
1148. It's perfectly fried.Copy !req
1149. - Very cool
- I like it.Copy !req
1150. It's delicious.Copy !req
1151. This is amazing.Copy !req
1152. I need gnocchi
and chicken Marsala.Copy !req
1153. OK.Copy !req
1154. We need a gnocchi and a Marsala.Copy !req
1155. It's working.Copy !req
1156. OK.Copy !req
1157. OK.Copy !req
1158. Let's start on that.Copy !req
1159. No no no.
Look.Copy !req
1160. Come here.
Why are you doing that?Copy !req
1161. Rosa!
- I'm sorry.Copy !req
1162. I'm just used to
putting them here.Copy !req
1163. I know
you're used to it.Copy !req
1164. It's simple, but you're
making it so difficult.Copy !req
1165. Who's expediting tonight?Copy !req
1166. Rita.Copy !req
1167. Sorry.Copy !req
1168. The staff, they're just
like a bunch of misfits.Copy !req
1169. They don't listen to me.Copy !req
1170. Do you
want to go backwards,Copy !req
1171. or do you want to go forwards?
- No, forward.Copy !req
1172. Right.Copy !req
1173. Get used to change,
young lady. Or go home.Copy !req
1174. I really hope
this bitchCopy !req
1175. doesn't mess this up for me.Copy !req
1176. Check, table
2, anytime you can find.Copy !req
1177. What is Miguele?Copy !req
1178. Gnocchi,
Marsala.Copy !req
1179. Yeah.
You got it right now.Copy !req
1180. No Marsala.Copy !req
1181. He does not have that.Copy !req
1182. No Marsala?Copy !req
1183. I have a Marsala, it's here.Copy !req
1184. Yes, make the Marsala.Copy !req
1185. I'm talking to him.Copy !req
1186. Miggy get out of here.Copy !req
1187. I'll tell you what I need—Copy !req
1188. Marsala, and I
need the agnolotti.Copy !req
1189. You need to speak to me.Copy !req
1190. It's right over here.
- Get out.Copy !req
1191. You just said no Marsala.Copy !req
1192. He needs a Marsala.Copy !req
1193. Shut your face!Copy !req
1194. Oh, me.Copy !req
1195. You know, I can't—Copy !req
1196. I can't deal with this
stupidity.Copy !req
1197. Rita, I need one— a
long time ago they ordered it.Copy !req
1198. Don't shout at her.Copy !req
1199. Get out of here Miguele.Copy !req
1200. What is wrong with you?Copy !req
1201. you.Copy !req
1202. Your
attitude stinks.Copy !req
1203. Get a grip, and start
listening, and do what I say.Copy !req
1204. I am listening to you!
OK?Copy !req
1205. All right.
Just leave me alone.Copy !req
1206. I'm working this way.Copy !req
1207. If you're not happy with me,
tell me to get the out,Copy !req
1208. and I will leave here.Copy !req
1209. Hey, look at me.
- I don't care what you think.Copy !req
1210. Don't start.
I don't care.Copy !req
1211. Don't you start.
Don't you start.Copy !req
1212. I don't care what you think.Copy !req
1213. In front of these
customers, don't you start.Copy !req
1214. I'll drag you outside.
- And what?Copy !req
1215. What are you going to do?
- Yeah.Copy !req
1216. Do you know what I'll do?Copy !req
1217. It's relaunch
night at La Galleria 33—Copy !req
1218. He needs a Marsala—
shut your your face!Copy !req
1219. And where Miguele's
lack of communicationCopy !req
1220. with Rita—Copy !req
1221. It you're happy with me,
tell me to get the out,Copy !req
1222. and I will leave here.Copy !req
1223. Is putting
the service in jeopardy.Copy !req
1224. In front of these
customers, don't you start.Copy !req
1225. I'll drag you outside.
- And what?Copy !req
1226. What are you going to do?Copy !req
1227. I'll make you respect
the owners?Copy !req
1228. Don't start.
Don't start.Copy !req
1229. Seriously, this is
like my big opening, Miguele,Copy !req
1230. and this is what you do to me?Copy !req
1231. Your attitude stinks.Copy !req
1232. It's like the lunatics
leading the asylum.Copy !req
1233. You're expediting.
- I am.Copy !req
1234. We'll just shoot
ourself in the foot there.Copy !req
1235. We're just destroying ourselves.Copy !req
1236. I don't know why we're doing it.
Don't take from them.Copy !req
1237. No, I'm not
gonna take ..Copy !req
1238. No.
No way.Copy !req
1239. Listen up, now.
Yeah?Copy !req
1240. Yeah.
- OK.Copy !req
1241. Now, Lisa, the
restaurant is full now.Copy !req
1242. You, raise your game, and
follow the waiters every time.Copy !req
1243. Own it now, yeah?Copy !req
1244. Lift up a little bit.Copy !req
1245. Here, we've gotta drive them.Copy !req
1246. Regroup them, get them
together, and finish strong.Copy !req
1247. What makes this
up is the staff.Copy !req
1248. They're not respecting me.Copy !req
1249. They're not understanding
it's a new system.Copy !req
1250. I have to beat them into that.Copy !req
1251. Miguele, I need you.Copy !req
1252. I want you to listen to me.Copy !req
1253. This is really important.
- Give me the appetizer.Copy !req
1254. No, no, no.
I want to listen.Copy !req
1255. When you call something, who
is the one person you come to?Copy !req
1256. I come to Rita.
SiCopy !req
1257. Me, because I get confused.Copy !req
1258. Shouting over
Doug, he's in the thick of itCopy !req
1259. now.
He's busy now.Copy !req
1260. OK.
I'll call you.Copy !req
1261. I just want identify
again, they're stillCopy !req
1262. working on the appetizers?Copy !req
1263. But do they have
these appetizers?Copy !req
1264. Yeah.
They eating the appetizers.Copy !req
1265. OK.Copy !req
1266. I need to know, because
I need to cross.Copy !req
1267. All right.Copy !req
1268. So I will tell you when
they done for the entr e.Copy !req
1269. Yes.
Yes.Copy !req
1270. Yes.Copy !req
1271. Just take a deep
breath and relax.Copy !req
1272. You're just nervous.Copy !req
1273. We can't revert
back to, you know,Copy !req
1274. the old way of doing things.Copy !req
1275. Rita and I, we need
to take the reinsCopy !req
1276. and get back on top of things.Copy !req
1277. Fire.Copy !req
1278. Two specials, a large
gnocchi, and a veal ossobucco.Copy !req
1279. We got this.
We got this, guys.Copy !req
1280. Hey, listen, you're
doing a great job.Copy !req
1281. Rita?
Yes?Copy !req
1282. These branzinos go
with one large risotto.Copy !req
1283. Sara.Copy !req
1284. Yes.Copy !req
1285. - Start to take these.
- OK.Copy !req
1286. I'll start them right now.Copy !req
1287. And we have lasagna, ladies.Copy !req
1288. Oh, my gosh.
Oh, my gosh.Copy !req
1289. - Thank you.
- Wow.Copy !req
1290. You're welcome.Copy !req
1291. I really apologize
for the wait.Copy !req
1292. This is excellent.Copy !req
1293. It's good.Copy !req
1294. It's delicious.Copy !req
1295. And there
is your gnocchi.Copy !req
1296. Enjoy everyone.
- All right.Copy !req
1297. Thank you so much.
- Thank you.Copy !req
1298. - And sorry about the delay.
- That's OK.Copy !req
1299. Their risotto is very good.Copy !req
1300. The customers seem
to really love the food.Copy !req
1301. It's nice to see people
actually finish a dish.Copy !req
1302. They're not giving
them oversized portionsCopy !req
1303. of orange.Copy !req
1304. It feels good knowing
that it's good,Copy !req
1305. that we're serving
delicious food,Copy !req
1306. and that people are enjoying it.Copy !req
1307. You guys are
rockin' it tonight!Copy !req
1308. That's gone, right?
- Yep.Copy !req
1309. So I'm just waiting on this,
and then all of my tablesCopy !req
1310. are leaving.Copy !req
1311. Gnocchi.
Marsala.Copy !req
1312. Thank you, chefs.
Very nice.Copy !req
1313. Yes, thank you.Copy !req
1314. I think that's everything.
- OK.Copy !req
1315. Beautiful.Copy !req
1316. I'm a champ.Copy !req
1317. I am.Copy !req
1318. It just rolls, my
head is so busy.Copy !req
1319. Isn't that great?Copy !req
1320. It's wonderful to see team work.Copy !req
1321. It really is.Copy !req
1322. I took control of
La Galleria 33.Copy !req
1323. Doug, good job.
Well done.Copy !req
1324. We did good.
It was hard.Copy !req
1325. Thanks a lot.Copy !req
1326. Thank you.Copy !req
1327. Thank you for coming.Copy !req
1328. Wow.Copy !req
1329. What a night.Copy !req
1330. Well done.Copy !req
1331. It wasn't perfect Yes there were
bumps, but we didn't give up.Copy !req
1332. Nope.Copy !req
1333. People loved the food.Copy !req
1334. And Rita and Lisa, that says a
lot about your chefs tonight.Copy !req
1335. Doug really stepped
up— really delivered.Copy !req
1336. And you maintained your
standards from the first dishCopy !req
1337. to last.
So well done.Copy !req
1338. Very nice, Doug.Copy !req
1339. Really well done.Copy !req
1340. Very good, Doug.Copy !req
1341. In the end,
the most important thingCopy !req
1342. is, every member of staff here
tonight listened to the owners.Copy !req
1343. And it wasn't the owners
listening to the staff.Copy !req
1344. It was reversed.Copy !req
1345. That's the way it's gonna to be.Copy !req
1346. Get used to it.Copy !req
1347. That's the way it is.
Well done.Copy !req
1348. Give yourselves a
round of applause.Copy !req
1349. Come on.
Yes.Copy !req
1350. I'd like two minutes
with the owners, please.Copy !req
1351. Come over here.Copy !req
1352. Come over.Copy !req
1353. How do you feel?Copy !req
1354. I feel wonderful.Copy !req
1355. Yes.Copy !req
1356. I think that once they
run this a few more timesCopy !req
1357. and that POS system
isn't broken,Copy !req
1358. I think that it's
going to be fabulous.Copy !req
1359. I'll stand here.
- What.Copy !req
1360. What's the matter?Copy !req
1361. You have two arms.Copy !req
1362. Oh, All right.Copy !req
1363. Listen.Copy !req
1364. He's great.Copy !req
1365. Here's what I saw.Copy !req
1366. Too earners running
their restaurant,Copy !req
1367. not the restaurant running them.Copy !req
1368. - Yeah.
- Yeah.Copy !req
1369. That's important.Copy !req
1370. - It is.
- You've got it.Copy !req
1371. You gotta stay on it.Copy !req
1372. But you never, ever, ever become
beholden to your staff again.Copy !req
1373. Right.Copy !req
1374. All right.Copy !req
1375. Well done to both of you.
- Thank you.Copy !req
1376. OK.
Look after yourselves.Copy !req
1377. All right.
Yeah?Copy !req
1378. I wish you would stay.Copy !req
1379. Just— I want to keep him.Copy !req
1380. I feel like I'm holding a
pistol when he's around.Copy !req
1381. I just feel, like,
so empowered by him.Copy !req
1382. I'll tie him up to
our boiler downstairs.Copy !req
1383. Just saying.Copy !req
1384. Thank you.Copy !req
1385. Thank you so much
Wow.Copy !req
1386. I wish you could.Copy !req
1387. What a week.Copy !req
1388. I wish it was that easy.Copy !req
1389. There are other
nightmares out there.Copy !req
1390. Bigger than me, you think?Copy !req
1391. Ask me that question in six
months time, and I'll tell you.Copy !req
1392. All right.Copy !req
1393. Look after yourselves, OK?Copy !req
1394. And good luck.
- All right.Copy !req
1395. Thank you.
Fingers crossed.Copy !req
1396. Fingers crossed.
Good night.Copy !req
1397. Thank you, chef.
Good night.Copy !req
1398. Thank you.
Good night.Copy !req
1399. Good night.
Good night.Copy !req
1400. I'm so sad to see him go.Copy !req
1401. I never thought
I would say that.Copy !req
1402. I hated that man two days ago.Copy !req
1403. And he's just— he's great.Copy !req
1404. I really love him.Copy !req
1405. He really lifted us up.Copy !req
1406. Sad.Copy !req
1407. He's leaving.Copy !req
1408. Well.Copy !req
1409. Wow.Copy !req
1410. This has been one of the most
unusual, yet one most enjoyableCopy !req
1411. "Kitchen Nightmares"
I've ever done.Copy !req
1412. I'm so proud of how far
these two sisters haveCopy !req
1413. come in only a matter of days.Copy !req
1414. They may be one of 80 Italian
restaurants in the North End,Copy !req
1415. but to me, personally,
they're always going to beCopy !req
1416. very special, let me tell you.Copy !req
1417. Wow.Copy !req
1418. Ossobucco— lamb.Copy !req
1419. You're kidding me.Copy !req
1420. Seafood ravioli—
Gordon!Copy !req
1421. Special
Wait!Copy !req
1422. Gordon!
Chef Ramsay!Copy !req
1423. Chef Ramsay!Copy !req
1424. You can't go.Copy !req
1425. I cannot stay.Copy !req
1426. You can stay.Copy !req
1427. I—Copy !req
1428. Just like—
twenty more minutes.Copy !req
1429. I can't
stay 20 more minutes.Copy !req
1430. Just one ossobucco more.Copy !req
1431. I can't.Copy !req
1432. In the
weeks that followed,Copy !req
1433. Rita and Lisa took
Chef Ramsay's advice,Copy !req
1434. and took charge
of the restaurant.Copy !req
1435. I want you to take the old
Galleria out of your head.Copy !req
1436. They not
only set new rules,Copy !req
1437. but were diligent
in enforcing them.Copy !req
1438. This is definitely going back.Copy !req
1439. This wasn't the way
the lasagna looked.Copy !req
1440. There was
one casualty however.Copy !req
1441. And that was Sara, who
preferred her own set of rules.Copy !req
1442. Right here, chef.
I'll take it.Copy !req
1443. I'll take it.Copy !req
1444. Now, just
like their parents,Copy !req
1445. Lisa and Rita have a
successful restaurantCopy !req
1446. in Boston's North End.Copy !req
1447. I just want to say that
I was like a koala bear.Copy !req
1448. Even though Lisa, like,
expressed all her bitchiness,Copy !req
1449. I was ready.Copy !req
1450. Yeah.Copy !req
1451. I was a soft,
cuddly koala bear,Copy !req
1452. but I had my claws ready
to go just in case.Copy !req
1453. But I love Gordon.Copy !req
1454. You didn't look like
you had any claws, Rita.Copy !req
1455. I was ready.Copy !req
1456. Up his,
no matter he went.Copy !req
1457. Well, I Well, I wanted to
hear what he had to say.Copy !req
1458. Everything.
I loved it.Copy !req
1459. I want him back.
Where is he?Copy !req
1460. I'm gonna go find him.
I love him now.Copy !req
1461. Yeah.Copy !req