Kitchen Nightmares 5x15

1. Tonight—

2. Hey, Chef.

3. Chef Ramsay heads to Arizona

4. and visits one of the cleanest restaurants in "Kitchen

5. "Nightmares" history.

6. Is this is a joke?

7. But soon after meeting the husband and wife team,

8. Samy and Amy, he uncovers a number of problems.

9. You you all.

10. You can't come in here and say these things.

11. Oh, my god.

12. Samy, who runs the front of the house,

13. is completely disorganized. - I can't, I can't.

14. I cannot work.

15. I can't.

16. Amy runs the kitchen, but refuses

17. to listen to anyone.

18. These are store-bought crap frozen ravioli.

19. They're not crap, and they're delicious.

20. Ah—

21. It's not surprising that there is

22. such a high turnover of staff.

23. - Katy! - I quit.

24. And at this restaurant,

25. the customer is never right.

26. You yourself!

27. Out, you.

28. Get ready to witness a colossal uphill battle.

29. If you touch—

30. You go.

31. As Chef Ramsay faces off against two defiant owners.

32. Pizza is undercooked.

33. That's not true.

34. This may be the one restaurant—

35. I don't even know why we came back here.

36. I'm going home.

37. Now you're going home?

38. —that Chef Ramsay has no choice but to walk away.

39. I am finished.

40. All my stuff is going back where it belongs, and that's it.

41. What is that?

42. You're serving rotten fruit.

43. Food could possibly kill them.

44. Then wake up!

45. You wake up!

46. Shut the place down.

47. Get out of here.

48. That is amazing.

49. I can't take anymore.

50. Thank you, Chef.

51. Scottsdale, Arizona.

52. An upscale Phoenix suburb.

53. It's also home to Amy's Baking Company,

54. opened in 2006 by husband and wife team

55. Samy and Amy Bouzaglo.

56. It was at a very early age that I discovered

57. I had a real, true passion and talent for anything

58. having to do with the culinary arts.

59. Just give me the pear salad, darling, if you can.

60. All right, all right.

61. So in 2006, Samy invested over a million dollars

62. into this restaurant to make my dream come true.

63. Can we open. Yalla.

64. We are ready.

65. Come on, guys.

66. But, we're in the restaurant business.

67. It's not all daisies and ponies and unicorns.

68. I don't understand this whole substitution thing.

69. Approximately two years ago, these reviewers

70. and these bloggers decided to make up

71. lies and say that they ate the food and it was disgusting.

72. Son of a bitch.

73. And we lost a tremendous amount of business because of it.

74. They're just haters.

75. This really just isn't good.

76. I'll take it.

77. There's a lot of things that are wrong with the food

78. that she just doesn't realize.

79. Too garlicky, too buttery, too sweet, not cooked enough,

80. too overdone.

81. That doesn't look, for me—

82. If someone has criticism, Samy tells them,

83. you don't know what the food is supposed to taste like.

84. If you don't know, what is wrong with it?

85. If anyone tell me that my wife's food is no good,

86. I just tell them to leave the restaurant, I don't want them,

87. and don't come back.

88. Is your first time?

89. Last time, too.

90. And last time.

91. Don't come back, madam.

92. Not only do they lash out and swear at customers—

93. I will go tell them to off if my husband doesn't.

94. —but they take it one step further

95. and retaliate against them.

96. I hope he eats it, and I just made it really spicy for him.

97. The customer is not always right.

98. Choose another pizza or nothing.

99. And I'm not here to take from anybody.

100. I'm not going to have people make

101. up that isn't true. I'm not doing it.

102. Don't worry.

103. No, Samy, I'm not making any more food.

104. Amy is nuts.

105. I am going to really hurt somebody

106. if they send back my cakes.

107. One second she's like a nice little Care Bear—

108. Thank you so much, I love you.

109. You're such a good girl.

110. —and the next second, she's like Cruella de Vil.

111. I'm stopping all the food.

112. No, no, wait. Amy, no!

113. No, I'm not making anything else.

114. - You finish. - No!

115. Why?

116. It has to go to the freaking trash?

117. Are you kidding me right now?

118. And unfortunately, the majority of the people in Arizona

119. think that if you come to our restaurant,

120. that we're going to yell at you, scream at you,

121. and throw you outside.

122. And that is not who we are. Keep walking, mister.

123. You just keep walking.

124. Chef Ramsay is coming to tell the people

125. how the food is good here.

126. You can go, madam.

127. Don't come back, madam.

128. I'd be happy not to see you here, thank you.

129. I think Chef Ramsay is going to be wasting his time.

130. You can't change Samy and Amy.

131. They're a lost cause.

132. Anything was dirty, change it.

133. We are ready. OK.

134. Come on, guys.

135. Good evening.

136. Do you guys know what you want?

137. Three-cheese and tomato sauce.

138. - All right. - All right, thank you.

139. You're welcome.

140. Miranda may be the only server on staff—

141. I can't do the computer,

142. so he's the only one that has control over that.

143. —but she is not allowed to input orders,

144. pour wine, or handle money.

145. The ravioli, and then they want the pizza after.

146. Yeah, I know what it is.

147. The only one who can do that is Samy.

148. OK, OK. Just move.

149. Move, move. I know.

150. Samy thinks that he's doing everything all by himself.

151. 4C.

152. But Samy doesn't realize he's actually messing everything up.

153. I need another wine. - I cannot work.

154. I cannot. I can't.

155. I can't, I can't. I cannot work.

156. I can't.

157. Samy.

158. Look all the orders I have.

159. What do you want— Nothing.

160. Go, go, go to kitchen.

161. Ha la la la la la la la la.

162. He had, like, 30 tickets in his hand, I think.

163. With Amy only cooking one ticket at a time—

164. We're not making any of this until I get to that ticket.

165. —the diners are in for a long wait.

166. But the one table that has received their food

167. is unsatisfied.

168. What is the problem with it?

169. If you don't know, what is wrong with it?

170. The egg is—

171. OK.

172. If you came to eat, to enjoy, then you should

173. know what you like to eat, sir.

174. Apparently you don't know what you like to eat.

175. I guess not. OK, Amy.

176. What?

177. Can you make me pear salad instead of that Caesar?

178. Seriously?

179. Don't worry, I told him to off.

180. Maybe they don't understand it doesn't come from a can.

181. Kidding me, right now?

182. Kind of doughy. What?

183. They say it's not cooked enough.

184. 2B.

185. 2B?

186. OK, Amy? What?

187. 2B say it's not cooked enough.

188. Put it again in the oven.

189. Sure, I'll burn it for them.

190. OK. They say it's not cooked enough.

191. The food we're making is going straight to the trash.

192. And there are starving people that could be eating it,

193. but instead, these people decide that they're going

194. to come with my life.

195. Uh—

196. We waited, like, an hour and a half.

197. We never got our pizza. - I know.

198. You guys are full of.

199. I tell her now to do it.

200. Never got our pizza, never got this— my ass.

201. Stop the red pepper ravioli and stop the—

202. It's ready. Samy—

203. Stop it. They're leaving.

204. They don't care! I am not going to do this.

205. Amy, stop it! them, stop what?

206. It's in the oven. - It's coming now.

207. It's coming now, now. - You keep saying that.

208. You've been saying that for an hour.

209. Look at him. He's like, where's my pizza?

210. Ha ha, really?

211. Send him home!

212. Yeah, you have a pizza that's coming.

213. You want to wait, you wait. You don't want?

214. Pay what did you have, and you off from here.

215. Do you understand? - Samy.

216. You told me to off?

217. You yourself!

218. Out, you! - You kidding me?

219. You, out!

220. Don't speak again, just go out!

221. you!

222. Samy, call the police.

223. Shut up, Amy.

224. Call the—

225. you, pay and go.

226. Stop, stop, you had drinks.

227. Are they for real?

228. Where is Amy?

229. I'm in the office!

230. Don't call the police.

231. Are you crazy?

232. Where's the pizza?

233. It's in the oven.

234. He can suck it.

235. You pay.

236. You have gone.

237. You— If you touch—

238. You go from here, I told you.

239. You go. - Do not—

240. you! - Don't touch me.

241. you! - You kidding me right now?

242. you! Not kidding.

243. you. Call the police.

244. Pay the money. No, I want the money from him.

245. I am calling the police.

246. You guys are crazy.

247. No, it's not calling the police.

248. I know, but— Hey, you're not touching him.

249. Get away. You.

250. You piece of.

251. You are a little pansy. Get out of here.

252. Don't you ever come back here.

253. With your little weenie, keep walking.

254. you.

255. Give me a break.

256. This is— You guys, I make excellent food.

257. You.

258. You all think that you can come in here and says these things.

259. Are you kidding me?

260. This is ridiculous.

261. I've never seen anything like this before.

262. Coming up, Chef Ramsay arrives

263. at Amy's Baking Company.

264. With very little knowledge of the previous night's dinner

265. service—

266. Amy's Baking Company.

267. —Chef Ramsay arrives looking to find out why Amy's

268. Baking Company needs his help.

269. Land of desserts.

270. Hey, Chef.

271. How are you?

272. How are you doing?

273. Nice to see. First name is?

274. Samy. I'm the owner.

275. You're the owner. Yes.

276. Wow. Well, look at that.

277. Come on.

278. My wife, Amy, yeah.

279. - Can I meet this lady? - Yes, now.

280. Please? - Amy.

281. Yes?

282. Gordon Ramsay wants to meet you.

283. He wants to know who is the chef of who

284. does all this beautiful—

285. Uh, come around, please. Here is my wife, Amy.

286. - Hi. - Come around, my darling.

287. So nice to meet you. - Now give him hug.

288. Uh, did you make them?

289. - Yes, I did. - Incredible.

290. It's nice to meet you.

291. Likewise. Good to see you.

292. I mean, they're extraordinary.

293. Thank you, that's very nice.

294. It means a lot coming from you.

295. Any of that store-bought? No.

296. The restaurant is beautiful.

297. Thank you.

298. And I want you to see my kitchen after all.

299. Before it's you want, and then you tell me about the kitchen

300. also. Right.

301. Show me the kitchen.

302. OK.

303. This is my domain.

304. Well, you got me excited.

305. Come through here. OK.

306. Oh, my god.

307. And who's the head chef?

308. I am.

309. Hold on, stop, stop.

310. Holy crap.

311. You got lucky.

312. I'm the lucky one.

313. He is my soul mate, and we're in this business together.

314. And we stand strong together.

315. We have to, because there's a lot of online bullies

316. and haters and bloggers.

317. We stand up to them, and I think we're the only ones that

318. ever have as restaurant owners.

319. And they come, and they try to attack us,

320. and say horrible things that are not true.

321. What—

322. Because they're— they're used to eating processed wood chips,

323. or used to getting things for free.

324. - Uh— - And not from us.

325. OK.

326. Um, let's catch up with the haters and that stuff.

327. Can I have a quick look at the kitchen?

328. Of course.

329. Uh, normally, owners don't

330. like it when I inspect kitchens, but the floor's shining.

331. It's like a basketball court. Come.

332. Please come see. - Oh, my goodness me.

333. You want the jacket?

334. No, you don't need it.

335. It's like a doctor's surgery in here.

336. Yes.

337. Thank you, thank you, thank you for saying that.

338. Oh, my goodness me.

339. Is this a joke?

340. I mean, look.

341. Dates, labels, sectioned off.

342. Wow.

343. What a pleasure.

344. Hello. This is Miranda.

345. This is Miranda, she's going to serve you.

346. Nice to see you. Hi.

347. And this is?

348. Nice to meet you, I'm Katy.

349. This is Christine. She's my wingman.

350. Christine, come over, darling.

351. Are you the sous chef? She is.

352. Let's go through the dining room.

353. OK.

354. The restaurant itself, it's very clean and nice,

355. but it's Amy and Samy that are the problem.

356. Do not judge a book by its cover.

357. So take me back to the beginning.

358. How long have you been married? - Almost 10 years.

359. We got married five months after we met.

360. Wow.

361. Well, I prayed for him, and God sent him to me,

362. and I wasn't going to waste any time.

363. She said, forget you, Samy Hefner.

364. Enough.

365. Come back—

366. He was a Playboy in Vegas.

367. You were a Playboy in Vegas?

368. Stop. He was.

369. Seriously?

370. Even Hugh Hefner didn't have as beautiful of women

371. as we did.

372. All the playmates would come to our table.

373. He was a playa.

374. But with me, it didn't work like that.

375. I am individual or nothing at all.

376. Once we got married, that's it.

377. Everything out.

378. Wow.

379. So, um, were you trained in the industry?

380. No, not at all.

381. I am developer.

382. I build custom houses.

383. Oh.

384. But when the crisis started, I say, I still have money.

385. What do you want me to do with it?

386. She begged me.

387. She said my dream, it was to open a restaurant.

388. I just, throughout my life, had a passion,

389. and a God-given talent for it.

390. And this is all I want to do.

391. That's lovely. Thank you.

392. And the ganache as well.

393. Thank you.

394. Oh, that is beautiful.

395. Mm. My god.

396. I'm the only one that makes them,

397. and if I'm not here working, we're not open.

398. So that again?

399. If I am not here, or if my husband's not here—

400. One of us is sick, it's close the restaurant.

401. We don't run without each other here.

402. You are kidding me.

403. No.

404. That's no way to run a business.

405. We can't find qualified people to work.

406. They want to come, and get a paycheck, and not work.

407. In Arizona? They're no good.

408. We've tried.

409. I have tried a lot of them.

410. This is my biggest worry.

411. This is my biggest problem in my life.

412. But I cannot find people I can count on them,

413. I can trust them. - They're dirty.

414. They're lazy.

415. How many people have you been through?

416. A lot. A few hundred.

417. - A lot. - A few hundred?

418. Yeah.

419. So other than an issue with staff,

420. what's wrong with this bloody restaurant?

421. I have issues with customers that

422. are trying to be online bullies and say horrible things.

423. Online bullies?

424. They're online bullies and write things that are not true.

425. That's the internet.

426. They write that I have store-bought dough.

427. They write that things are frozen.

428. I understand that, but those things are not true.

429. But when did this start?

430. Two and a half years ago.

431. This guy came in that started

432. this entire online bullying.

433. He ordered pizza margherita And after I

434. say, OK, how is your pizza?

435. He say, it's a frozen pizza.

436. The next day, he went and gave us a review.

437. My god.

438. My wife, she was—

439. Well, retaliated.

440. You wrote back to him? Oh, yeah.

441. - Right. - Why?

442. I told him I thought he was a loser, he was a moron.

443. I know, but now you're insulting him.

444. I understand.

445. He insulted me first and I attacked back.

446. I'm not going to let anybody bully me.

447. Bully my husband, that's a joke.

448. You need thick skin in this business.

449. Well they call—

450. they called me Crazy Amy B. because I stood up to them.

451. And I need people who respect you,

452. who know that you have earned your stripes in the kitchen

453. and in life.

454. I need them to listen to you, and not the online bullies,

455. and take your word that you're saying that our food is good.

456. Amy, if all your food is as good as this desert, trust me.

457. There's something not quite right here.

458. Thank you.

459. Are you a control freak?

460. I am.

461. Is Amy?

462. Amy, worse.

463. What a combination.

464. We have to clone us.

465. Clone us.

466. Is that possible?

467. It is, some places, I've heard.

468. Right.

469. Do you have children?

470. Well, we have three little boys,

471. but they're trapped inside cat bodies.

472. Meow.

473. Yeah, they're cats.

474. Our babies are cats.

475. They're my whole life besides my husband and my business.

476. I speak feline.

477. Meow meow meow, meow meow.

478. Meeting you two for the first time,

479. you are both nuts.

480. I know.

481. I'm going to have a little sample of the menu.

482. - OK. - Do your thing normally.

483. I will.

484. - Hello. - How are you, my darling?

485. Good.

486. Is it just you and Samy in the front of the house?

487. It's pretty much just me.

488. And how long have you been here?

489. A month and a half.

490. Good tips?

491. I don't make tips.

492. Say that again?

493. I make hourly.

494. Serious?

495. You must be the only server in this country—

496. I know.

497. —that doesn't get tipped out.

498. So where do the tips go?

499. The owner.

500. What?

501. Yeah.

502. I can't believe that.

503. I know.

504. I try to tell him.

505. Wow. OK, great.

506. Thank you.

507. You're welcome.

508. Samy.

509. We spoke earlier about the problem with staff,

510. yet I just found out something pretty major.

511. Miranda, the young girl?

512. Yeah.

513. You don't give her her tips.

514. No.

515. Samy, you cannot take servers' tips.

516. Then bring me the people who's going to do their job,

517. and I don't have to interfere.

518. They can take the whole tips for them.

519. Did you see, I already took three orders by myself

520. and sent them already to the—

521. You're the owner.

522. I'm doing the most of the job.

523. Wow.

524. I'm ready to order. Thank you.

525. I'll take your order.

526. Do you know already what you'd like to start?

527. Yes, I do. Yeah.

528. The fig and pear prosciutto pizza please.

529. Excellent.

530. Yeah?

531. And then I'm going to go for a blue ribbon burger,

532. medium rare. Medium rare?

533. Excellent. - Please.

534. And I'll take the salmon burger as well at the same time.

535. And then I'll fancy some gnocchi.

536. All the pasta's homemade, right?

537. It is, but not the gnocchi today.

538. Oh.

539. It's not homemade.

540. We didn't have time to make them.

541. OK.

542. I'll go straight to the ravioli then.

543. OK. Which one do you like?

544. The red pepper. Perfect.

545. Thank you.

546. You're welcome.

547. The story is becoming a little clearer.

548. OK, Amy.

549. Yes?

550. This is the chef's order. - Oh, god.

551. OK.

552. I believe that once Chef Ramsay tastes my food, as a chef,

553. he'll be able to tell that this is what God wants me to do.

554. What's that doorbell that keeps

555. on going off every two minutes?

556. Miranda?

557. What is that doorbell on the side of the wall for?

558. Whenever we have dirty dishes, we ring it,

559. and then the busser comes and grabs the dishes from there.

560. Why wouldn't you walk around and put

561. the plates in the pot wash?

562. The first time in my career a pot washer has a doorbell.

563. Oh, ding dong.

564. The large or the small?

565. Small.

566. White three-cheese pizza.

567. Ah, the cheese pizza.

568. Samy?

569. Yes?

570. Does Miranda use the POS system?

571. No. She doesn't know yet.

572. Nobody's— I'm the only one who use it.

573. Yeah.

574. But the quicker you teach her, the quicker

575. you can take a back seat.

576. I will teach her when it comes the time, I will teach her.

577. Miranda, have you ever worked on a POS system?

578. Yes.

579. At every job that I've worked at.

580. Every job.

581. And how many jobs have you had before you worked at ABC?

582. - A lot. - A lot.

583. She doesn't need training.

584. She knows how to do it.

585. Thank you.

586. Oh, let me grab you a plate.

587. Yes, I'll get you a plate.

588. Wow.

589. The fig and pear and prosciutto pizza.

590. Well, the crust is supposed to be good,

591. but it's not that crusty.

592. It's very, very sweet.

593. My dough's raw.

594. After all this wait.

595. Wow.

596. That is so sweet.

597. But that's not the issue.

598. The issue is the dough is raw.

599. Just— Feel it.

600. It's raw.

601. It's doughy.

602. I don't know how we come out today like this,

603. but normally they love that pizza.

604. It's really, really lovely.

605. I'm telling what I'm getting and it's raw, soggy,

606. and wet, and too sweet in general.

607. We'll take that off.

608. - Take it back to Amy, please. - Of course, yes.

609. - Thank you. - Oh, my god.

610. I don't think he liked it.

611. What's wrong?

612. Nothing.

613. I feel like Samy sugarcoats a lot of what

614. happens in the restaurant.

615. So Amy gets this feeling that, like, everything she's doing

616. is correct, everything's right. Don't worry.

617. Don't worry. Everything is OK.

618. I'm not worried.

619. I'm afraid he's going to say something isn't good.

620. I know my wife.

621. She doesn't take the criticism.

622. She will be shaking, and then she say, that's it,

623. I'm leaving.

624. I'll tell you all about it after.

625. After.

626. Just relax and do like you do normally.

627. Just do it.

628. Oh, my god.

629. I'm going to freak out.

630. Chef Ramsay has been sitting at the table

631. for well over an hour.

632. Feel it.

633. It's raw.

634. And so far, all that he has sampled

635. is an undercooked pizza.

636. I don't even tell her you didn't like the pizza.

637. You didn't even tell her the dough was—

638. Not yet. I know my wife.

639. She'll get nervous.

640. You're scared of telling her the truth?

641. Do you want to tell her?

642. Come with me, you tell her.

643. I just want her to know so she checks the next one.

644. OK, she will know. Yes.

645. She will know.

646. Anyway, I am 75 minutes in, and so far,

647. I've had a undercooked pizza.

648. I know you've been waiting.

649. I'm going to start eating my ticket in a minute.

650. OK, I'm going to tell her you're starving.

651. I'm going to tell her you are starving.

652. OK. She'll move.

653. OK? - She'll move.

654. I hope so. You know where that goes?

655. - Mm-hmm. - This?

656. OK.

657. Thank you.

658. Wow.

659. Blue cheese, mushrooms marinated, garlic aioli,

660. white truffle oil, and crispy bacon bits,

661. and a soggy bun that's just full of grease.

662. , come on.

663. They have a lot of nerve calling this a blue ribbon burger.

664. Well, medium rare it is not.

665. It's just a mess.

666. Oh, dear.

667. That is overcomplicated, so unnecessary, and look—

668. That is one burger.

669. It's a disaster.

670. What was wrong with it?

671. Yeah, the bun—

672. what a mess.

673. OK, so I'll take this back.

674. Uh, really disappointing.

675. I am starving.

676. I got it. Thank you.

677. Is this for him?

678. Yes, red pepper ravioli.

679. Thank you. Red pepper ravioli.

680. Here you go. - How's the salmon burger doing.

681. I'll go check on that.

682. Thank you.

683. He wanted to know how long on the salmon burger.

684. It's on its way, Miranda.

685. You don't need to keep reminding us.

686. We know, OK?

687. I was just saying, because he asked.

688. I know, but you don't need to come tell us.

689. We know that it needs to go out.

690. Oh, my god.

691. Smells weird.

692. Oh, here's my salmon burger.

693. Wow.

694. Thank you, darling.

695. You're welcome.

696. Oh, god.

697. Sweet, spicy.

698. What a mess.

699. That has to be one of the most confused ravioli dishes

700. I've ever seen and tasted in my entire life.

701. Wow.

702. It doesn't make sense.

703. It doesn't make sense how?

704. Sweet and spicy?

705. Yeah.

706. Ravioli.

707. With bacon and sweet corn.

708. Topped with cilantro.

709. Are these store-bought?

710. Yes, the ravioli is.

711. If you'd told me that this was store-bought then

712. I wouldn't have ordered it. - Ah, OK.

713. I didn't tell you. No, no.

714. I didn't tell you that—

715. Thank you.

716. Look at this thing here.

717. This is what I've been waiting for.

718. It's like a salmon cake, crab cake, burger.

719. It's overcooked.

720. I mean, it's not good.

721. Although it may be good for those three boys,

722. three cats at home.

723. Do you want me to take that?

724. Please.

725. Because it is like eating dry cat food.

726. Do you want to take a sample?

727. No, I really don't.

728. Come on.

729. Meow, meow.

730. Is, um, is Amy there?

731. Yeah.

732. Do you want to go into the kitchen.

733. Uh, no.

734. She can come out now.

735. OK.

736. I'll tell her.

737. Amy?

738. Yes?

739. That was a lot longer than I expected

740. and, you know, there were some big bumps in that meal.

741. What kind of bumps?

742. What didn't you like?

743. - Let's go through it later. - OK.

744. OK? I'm going to go get changed.

745. OK.

746. And I want to see how this place functions.

747. And then after service, we'll cover all the points.

748. You look disappointed.

749. - I am disappointed. - OK.

750. But let's go through this later.

751. OK. Yeah?

752. Of course, yes, this is why you are here.

753. Yes.

754. OK.

755. Thank you.

756. Thank you.

757. That's for you—

758. Oh, thank you. —and you only.

759. Thank you.

760. me.

761. OK.

762. Hurry, go in the fridge.

763. Don't worry. I'm not worried.

764. Never mind. You do.

765. And you do what you do.

766. Do you understand? Just do what you do.

767. But I'm concerned with his opinion.

768. He loves the dessert. I understand.

769. Please, do me a favor. You can.

770. They are good.

771. OK, listen.

772. We're going to start to get ready, you guys.

773. We're going to open.

774. How does the line work?

775. Who does what?

776. Christine does mostly the salads, and I do the pizzas.

777. I have people tell me it's the best pizza that they've

778. ever had in their life.

779. Wow.

780. My pizza today was undercooked.

781. So it was raw.

782. And I said, will you take that back?

783. He said, I can't talk during service.

784. Why is that?

785. You're a husband and wife. Yeah.

786. Yet it's not as if you're, sort of,

787. manager and assistant manager.

788. So why can't you go and tell your wife,

789. sweetheart, pizza, wake up, is undercooked.

790. I don't think your pizza was undercooked.

791. I checked it when I took it out of the oven,

792. just like I do every other pizza.

793. And to me, it was crispy on the bottom when I cut it,

794. it was crunchy.

795. So to me, it wasn't raw.

796. OK, so that's your version, because you

797. didn't see it come back.

798. However, the bun for the beef burger was soggy as anything.

799. Blue cheese, marinated mushrooms, crispy bacon bits,

800. white truffle oil.

801. Who comes up with those ideas? - I did.

802. Because there's certain things that don't go together,

803. and that's four of them.

804. Chef Ramsay is standing there,

805. riding my ass about white truffle oil and garlic aioli,

806. oh, my god.

807. Like he's never heard of any flavor

808. profile in the world as disgusting.

809. I have never had a problem with that hamburger, ever.

810. Because your husband doesn't tell you.

811. And the salmon burger was like a salmon fish cake

812. in between a dry bun.

813. But it was a dry bun?

814. Or it was a soggy bun?

815. That was dry.

816. Dry pate, dry.

817. It's good like that.

818. We have people tell us all the time that it's good.

819. There you go again.

820. There's no point in me saying anything to you,

821. because you just say, we're just good like that.

822. Whatever.

823. The raviolis, do you cook them from frozen?

824. Yes, we do.

825. Do you know how you can make these better?

826. What?

827. Yes, I can make them from scratch.

828. No, take them off. - Oh, yes, of course.

829. Why don't I just delete everything from my menu

830. and then close my doors.

831. What do you want me to sell?

832. These are store-bought, crap frozen ravioli.

833. They're not crap.

834. And they're delicious.

835. And I— The first time I've ever—

836. - Oh, my god. - Did you taste it?

837. You didn't taste that one.

838. Again, because you didn't get the feedback.

839. I said they were disgusting.

840. People usually love it.

841. I've never had a problem with it.

842. People usually love it.

843. Yes.

844. Real customers, not haters.

845. Oh, come on, Amy.

846. Raviolis that are in the freezer.

847. Oh, my god.

848. Sacrilegious.

849. Ladies and gentlemen, two seconds please.

850. The owner is trying to pull the wool over your eyes

851. by offering you frozen raviolis that

852. aren't even made within 500 miles of this front door.

853. So would you mind personally if I eighty-six them

854. to stop you from eating crap?

855. So we'll eighty-six ravioli.

856. OK.

857. I have too much respect for your customers to them.

858. Now will you tell your wife or shall I?

859. It's dinner service, and Amy continues

860. to deflect everything.

861. The owner is trying to pull the wool over your eyes

862. by offering you frozen raviolis.

863. So to make his point, Chef Ramsay

864. decides to do a little research with the customers.

865. Would you mind if I eighty-six them?

866. Are you going to tell your wife or shall I?

867. I will tell her.

868. Thank you.

869. OK, listen.

870. Yeah.

871. No more raviolis for today.

872. No more raviolis, and no more hamburgers, and no more

873. salmon burgers.

874. People can only have cakes tonight.

875. OK. - OK?

876. I'm good with that.

877. Complete.

878. She can't take criticism.

879. Why is that?

880. Ask her that question.

881. Ask her?

882. I have the same problem for that.

883. Are you still waiting on something?

884. Yeah.

885. What is it that you're waiting on?

886. She got pasta. The spicy pasta.

887. The pasta rustica.

888. Yes.

889. Is that coming?

890. Can you look on B4 and see what else they had?

891. They should have pasta rustica.

892. No, I don't have it.

893. You didn't give it to me.

894. Samy.

895. Samy, I did write it down for you.

896. It's right there.

897. Pasta rustica.

898. It's OK.

899. 4B. No, no, no.

900. 5B.

901. Are you sure?

902. You don't need to question me, Katy.

903. You can go home right now.

904. I'm sorry. Samy?

905. Yes, darling.

906. I would appreciate it if you

907. would send Katy home right now.

908. I don't need an attitude from her.

909. She comes in—

910. No, it's OK.

911. It's because there's the two others.

912. Oh, my god.

913. Am I sure?

914. What a little.

915. Amy?

916. I'm not going to talk to you right now because I have

917. to concentrate on the line. - Then stop.

918. Concentrate then. - I will.

919. There's no point in talking to you.

920. Thank you.

921. You're welcome.

922. And the pizza.

923. Food is leaving the kitchen at a snail's pace.

924. Just blech.

925. And it doesn't appear to be worth the wait.

926. You can take this back too.

927. You didn't like it?

928. It's not good.

929. OK.

930. The food's not eaten.

931. Do they tell you? No.

932. Every single time a customer doesn't lick their plate,

933. the waitress doesn't come to tell me that.

934. Amy, no one's licking that.

935. Just ignore him.

936. I am ignoring everything that's happening.

937. Stop.

938. Thank you.

939. Excuse me.

940. So that just comes back from the table,

941. and it goes straight into the pot wash.

942. Then they didn't like it.

943. So if they didn't like it, what

944. are we going to do about it?

945. Let's wait.

946. We finish today—

947. The kitchen needs to know.

948. OK.

949. Then I'm going to tell her.

950. Thank you.

951. OK.

952. Amy, this is the salmon.

953. They didn't like it.

954. For me, this is all , so I don't care.

955. None of you'd known about this,

956. because the young girl, Maria, grabbed the plate

957. and was about to throw it away.

958. That's a common thread in this restaurant.

959. There's no point in me speaking,

960. so I'm just going to work.

961. It's like one long nightmare.

962. Wow, $10 tip. That's nice.

963. For you? - Of course, yeah.

964. Why not?

965. Don't you think the girl deserves some tips tonight.

966. No, they get hourly.

967. And so do you think if I went and asked every customer, when

968. they leave a tip, that it goes straight to the owner,

969. and not to the server, do you think they would be astounded?

970. Let me ask that table there.

971. Sir, the tip that you left the young lady server—

972. The owner takes the tips. - No, no, no, no, no, no.

973. OK.

974. Don't with me.

975. Yeah, I will with you, who

976. the you think you are?

977. Oh, my god.

978. Samy's going to hurt him.

979. I'm fed up and getting sick and tired of your ..

980. Then answer my question.

981. Tell the customers they're going to get their tip.

982. No, they don't.

983. They should be told that you're taking them,

984. because these servers deserve them.

985. You want to speak with me?

986. You want to with me?

987. I want to with you.

988. Then I will you.

989. Oh, my god.

990. What a joke.

991. Is everybody got his food?

992. Yeah, we're closed.

993. We're closing the kitchen.

994. And I think Katy, you can go.

995. For sure.

996. I'm talking to you, Katy.

997. OK.

998. Katy!

999. Listen to me when I'm speaking to you.

1000. Do not walk away from me.

1001. You don't work here anymore. OK?

1002. Don't start crying.

1003. Why are you behaving like this?

1004. Oh, my god.

1005. I'm talking to her—

1006. I wasn't doing anything.

1007. She's a kid, Amy.

1008. I wasn't doing anything.

1009. You've had an attitude with me all night long, Katy.

1010. Don't worry, please.

1011. OK, I quit.

1012. No, you're not. - I quit!

1013. She is quitting, she has an attitude.

1014. She comes to the kitchen tonight.

1015. She's like— I said a table, she said, are you sure?

1016. Are you my boss?

1017. It's OK, it's OK.

1018. Katy, please.

1019. No, no, come on.

1020. She doesn't work here anymore.

1021. She's a poisonous little viper and I

1022. don't allow people that have an attitude in my restaurant.

1023. What does she know? Who the hell is she?

1024. She is gone, that's who she is.

1025. Don't let the door hit you on the way out.

1026. Tonight Chef Ramsay witnessed

1027. how dysfunctional Amy and Samy are at running their business.

1028. Katy, you do not work here anymore, OK?

1029. Including firing Katy for simply asking a question.

1030. Now you've just fired a young girl.

1031. Mm-hmm

1032. But just take a big, deep breath

1033. and see if we can get some form of resolution here.

1034. OK.

1035. Believe it or not, my intentions are good.

1036. You're shaking your head already?

1037. I'm listening.

1038. It's become evident that you can't take criticism.

1039. Why is that?

1040. Are you seriously asking me why I'm so—

1041. Yeah, I am.

1042. You don't have to cry here.

1043. I don't want you to cry.

1044. You don't have to cry.

1045. I'm not going to cry, Samy.

1046. I'm trying to speak and take out my—

1047. a conversation.

1048. No one lets me speak.

1049. Ever.

1050. Nobody.

1051. Oh, my god. - Let me talk!

1052. I know that, but you're not listening to me.

1053. I know what you— I listen to you.

1054. We listen to you.

1055. I'm trying to—

1056. He asked me a question.

1057. What I do normally is good.

1058. I don't have people sending things back to me.

1059. You don't know, Amy.

1060. You don't know, because food comes back and goes

1061. straight to the dishwasher.

1062. That's what the whole issue is.

1063. You've been avoiding everything.

1064. Behind your back are the most amazing desserts,

1065. and in your freezer is store-bought

1066. raviolis that you're never

1067. going to convince me, or a customer, that they're good.

1068. The sauce is delicious.

1069. And the raviolis, we think that they're very good.

1070. What I'm struggling with is that you've convinced

1071. yourself that it's right.

1072. It's not.

1073. Tomorrow, I want you open-minded.

1074. OK?

1075. You as well, Samy.

1076. I don't make promises that I know I can't keep.

1077. I'm going to do everything within myself to try.

1078. All you're getting from me is the truth.

1079. Right now, that what you need.

1080. Good night.

1081. Good night.

1082. Yeah.

1083. After one of the most difficult days

1084. he has ever had on "Kitchen Nightmares,"

1085. Chef Ramsay has arrived with a plan

1086. to start turning around Amy's Baking Company.

1087. Oh, come on.

1088. But with Amy and Samy not at the restaurant,

1089. he takes the time to meet with former staff members

1090. that have reached out to him.

1091. Morning. Morning.

1092. How are you both?

1093. Good. Jessica, right?

1094. Yes, nice to meet you. Good to see you.

1095. - Henry. - Henry, nice to see you.

1096. First of all, Jessica, what was your job?

1097. I was hired as a food runner.

1098. Samy told me that he didn't like people

1099. who went to culinary school because he didn't

1100. think that we knew anything.

1101. And when I started, I was only allowed to pour water glasses

1102. and set them at the table.

1103. So I worked up front for a few months

1104. and basically had to beg my way back into the kitchen.

1105. Unbelievable.

1106. And Henry?

1107. I was a busser for the most part.

1108. How long ago were you there?

1109. A little over a month.

1110. And what kind of things did you

1111. see that in the dining room?

1112. He was always in a bad mood, no matter what.

1113. Like, I've never seen him in, like, a good movie.

1114. He can't take complaints in, like,

1115. a professional manner, which is the worst part.

1116. He made me wash his car one day.

1117. What?

1118. That was the most ridiculous thing I've ever done for him.

1119. They were always yelling at each other.

1120. In the year and a half I was there,

1121. I saw at least 50 people come and go.

1122. 50?

1123. They were in and out so fast.

1124. Wow.

1125. What happens when customers complain about their food?

1126. They get told that they're wrong.

1127. That, you know, no.

1128. We have the best food in the country.

1129. You're wrong.

1130. Like, there have been times people

1131. have gotten salmon that's raw.

1132. And they'll send it back saying, you know,

1133. can you cook this a little more?

1134. And they're like, you don't know how to eat food.

1135. You don't know what you're doing.

1136. This is perfect. - Wow.

1137. You obviously don't know.

1138. Customer is always wrong there.

1139. That is insane.

1140. It's just that they don't really know

1141. how to manage a restaurant.

1142. I don't know what it is, but they

1143. both think that, like, the whole world is out to get them.

1144. Listen, I appreciate the feedback.

1145. Yeah, no problem.

1146. You've been very helpful, and I appreciate the honest truth.

1147. Absolutely. - Uh, wish me good luck.

1148. I need it. - Yeah, good luck with them.

1149. Absolutely, good luck. Hope you can help them.

1150. Thank you.

1151. Wow.

1152. Only gets worse.

1153. Morning.

1154. Good morning.

1155. Morning, Samy.

1156. Today's a new day.

1157. Yeah, I hope so.

1158. You don't look very happy.

1159. I'm exhausted.

1160. It's all— Yeah, I've never had this experience like this.

1161. It's disaster. - OK.

1162. I've never had an experience like this either.

1163. We want to clarify a few things.

1164. Please. Should we sit down?

1165. So there's no animosity. Let's sit down.

1166. Let's clarify a few things.

1167. What would you like to clarify?

1168. What I have a problem with were the comments

1169. you were saying to me last night while I was

1170. trying to focus on the food.

1171. Let's look at one thing at a time and be open and honest.

1172. OK.

1173. That's fine.

1174. Because for me, this was about uncovering the truth.

1175. When I'm told that the raviolis are freshly made—

1176. I didn't tell you that.

1177. Can I finish?

1178. Sorry, when your husband told me that the raviolis was fresh,

1179. I ordered them.

1180. And the raviolis were disgusting, and not fresh.

1181. And if you're going to try and continue to pull wool

1182. over customers' eyes by sending them fake fresh-made raviolis,

1183. they need to know. I don't—

1184. That sends my alarm bells going.

1185. Let him speak, Amy.

1186. Now you may want to sit there and argue.

1187. Mm-hmm.

1188. But you're not prepared to understand

1189. that I'm here to show you what is right,

1190. and you can't take that. - I can.

1191. I'm ready for that.

1192. I have no problems with the food.

1193. I told you about the burger, you refused to listen.

1194. I did not!

1195. I asked you what was wrong with it.

1196. —you come back with an excuse,

1197. after excuse, after excuse.

1198. I told you.

1199. The bun for the beef burger was soggy as anything.

1200. I have never had a problem with that hamburger, ever.

1201. You said the salmon burger was dry but it was wet.

1202. Is it dry or is it wet?

1203. Which one is it?

1204. I'm so confused.

1205. You're confused.

1206. I'm not confused when we're talking about food.

1207. But the way you screamed at that young girl last night—

1208. Would you let anybody come into your restaurant

1209. in your kitchen and speak to you the way

1210. that that kid spoke to me last night?

1211. Yeah.

1212. Do you think we're going to let someone hold

1213. a gun to our head and we're going to give them our ass

1214. and let them do anything they want from us?

1215. All she asked is, are you sure?

1216. She did it with an attitude, a serious attitude.

1217. She's like, are you sure?

1218. 4B.

1219. Are you sure?

1220. You don't need to question me, Katy.

1221. You can go home right now.

1222. No, she didn't.

1223. OK.

1224. Now you're over-exaggerating again.

1225. All right. OK.

1226. But you'll blame her, and you'll blame the customers,

1227. but customers were waiting for their food

1228. through your husband's mistake.

1229. But OK, we're going to forget this today.

1230. We're going to start— if we continue the show—

1231. we're going to start from scratch.

1232. I want to forget the word "show."

1233. This is not a show for me.

1234. I don't know what you call it.

1235. This is a restaurant that is in a crisis

1236. with a delusional owner that can't take criticism.

1237. So I'm going to tell you as it is.

1238. I met Jessica and Henry this morning,

1239. and I got told some awful things.

1240. - Like what? - The way you treat staff.

1241. They have to clean cars in the middle of service

1242. because the boss wants his car cleaned.

1243. And then witnessing over 50 staff being fired

1244. in that short period of time.

1245. Really? 50 staff?

1246. 50 staff.

1247. You're saying that I have fired 50 staff since Jessica—

1248. - Both of you. - You're saying that?

1249. I am. - Can you prove that to me?

1250. He we go again.

1251. Look at your eyes.

1252. That's because you're saying lies.

1253. Look how bitter you are.

1254. Have you not had a turnover of more than 50 people?

1255. She was wrong.

1256. 100, or even more than 100.

1257. Wow.

1258. Yeah, not only 50.

1259. Yeah, 100.

1260. So the stats are actually worse than she told me?

1261. - Yes, it's worse, yes. - Could you tell your wife that?

1262. Because I don't think she knows. - Yes, it is.

1263. It is.

1264. I need a drink of water, excuse me.

1265. You're going to run off again?

1266. Yesterday I didn't even eat, drink— eat or drink,

1267. and I have to drink water.

1268. Are you going to attack me for wanting to drink

1269. some water too?

1270. My god.

1271. I don't even know why we came back here, I'm going home.

1272. This morning, Chief Ramsay arrived with a plan

1273. on how to turn around the restaurant.

1274. But the owners wanted to clear up a few matters.

1275. Now you may want to sit there and argue,

1276. but you're not prepared to understand that I'm

1277. here to show you what's right.

1278. Unfortunately, they are

1279. still not prepared to listen to what Chef Ramsay has to say.

1280. Excuse me.

1281. You're going to run off again?

1282. Yesterday I didn't even eat, drink— eat or drink,

1283. and I have to drink water.

1284. Are you going to attack me for wanting to drink

1285. some water too? My god.

1286. I don't even know why we came back here, I'm going home.

1287. Now you're going home?

1288. This is such.

1289. Nobody even is listening to me.

1290. They're going to go by Jessica.

1291. This— Oh, my g—

1292. Unbelievable.

1293. These people are incredible.

1294. And— I've had enough.

1295. I didn't come here to be abused in my own restaurant.

1296. I want to go home.

1297. Just cool down, Amy.

1298. All we've done, all that's happened

1299. is we have been attacked.

1300. Attacked?

1301. Attacked.

1302. Why are you behaving like this?

1303. Because I'm insulted.

1304. You verbally insulted me yesterday,

1305. and I held my tongue out of class.

1306. I told you the truth.

1307. I didn't tell you the truth.

1308. I didn't say nasty things to you.

1309. Really?

1310. Really, I didn't. Really.

1311. When I told you about the burger, you refused to listen.

1312. You don't understand.

1313. You're judging me on you coming in here,

1314. disrupting the entire service.

1315. I've been doing this— - Disrupting?

1316. You did disrupt us last night.

1317. How could I focus—

1318. What about my lunch?

1319. —when you're standing here—

1320. What about when you cooked for me?

1321. What about when I cooked for you?

1322. Who distracted you then?

1323. Everybody!

1324. What are you talking about?

1325. Blaming everybody again.

1326. I do my best so our business doesn't close,

1327. because we can't find qualified people.

1328. Now you go get Miranda, and that little Katy, and Jessica,

1329. bring them here and let me see how they work.

1330. They won't come back in here.

1331. Of course—

1332. Do you know why?

1333. They're scared of you, and they're embarrassed.

1334. Oh, they're scared of me.

1335. But unfortunately, you've convinced yourself,

1336. in your little Amy's world, that everything

1337. you cook, touch, send—

1338. perfect.

1339. I do not. What?

1340. They love it.

1341. Garlic aioli goes well with white truffle.

1342. My pasta's delicious. - Well, let me show you some—

1343. Can I show you reviews?

1344. Hundreds of reviews— - Oh no.

1345. —that are excellent— - Oh no.

1346. —that we didn't write—

1347. Not the bullies on the internet again.

1348. No, good reviews.

1349. Real customers that have supported us for six years.

1350. Look at the way you're— Look at the way—

1351. You're attacking my business and my life.

1352. I'm telling you the problems.

1353. All I do is live this life every day.

1354. You're not telling me the problems.

1355. You are saying I'm delusional, I'm this, I'm this, I'm this.

1356. god.

1357. Can we talk about what we came here to speak about please?

1358. Yeah, let him finish.

1359. I want him to finish.

1360. You told me you'd be honest—

1361. I am always honest.

1362. —about the problems that you've had.

1363. That you cannot talk to her, your wife, and the issues

1364. that she can't take criticism.

1365. That's fine.

1366. I have no problem saying that.

1367. That's fine.

1368. Wow.

1369. I think you're too far gone.

1370. OK.

1371. Then let's end the show.

1372. You think I'm too far gone.

1373. There's no hope.

1374. Yalla, yalla.

1375. It's Christmas.

1376. Let's go home.

1377. OK.

1378. I can't help people that can't help themselves and cannot ever

1379. take one ounce of criticism.

1380. And if you're not willing to change,

1381. I'm not going to butt heads, argue, scream,

1382. whatever you want to say.

1383. But this is not normal.

1384. And it's not normal for a restaurant

1385. to go through that many staff.

1386. It's not normal for a kitchen that small

1387. to have 65 items on the menu.

1388. And it's not normal for the level of animosity

1389. that you've built inside this restaurant and outside.

1390. You have the right to run the business the way

1391. you want to run your business.

1392. I have the right to do the right thing.

1393. And the right thing for me is to get out of here.

1394. Good luck.

1395. Wow.

1396. It's good, it's what you wanted.

1397. Yeah, of course it's what I wanted.

1398. Think I want to participate in this?

1399. Give me a break.

1400. Can they take this thing off of me.

1401. We don't need his help.

1402. Maybe he knows that.

1403. It all has to come down.

1404. And now he's gone.

1405. He walked away.

1406. He'll go on with his life, Samy and I will go on with our life.

1407. Well, it's finally happened.

1408. After almost 100 "Kitchen Nightmares,"

1409. I've met two owners who I could not help.

1410. And it wasn't because I didn't want to.

1411. It was because they are incapable of listening.

1412. And in a short period of time, they've

1413. managed to piss off the community,

1414. and go through over 100 employees in one year.

1415. Samy and Amy continue to blame everyone else,

1416. yet their biggest problem is themselves.

1417. And I know whatever changes I would have made,

1418. they were never going to stick to them.

1419. And that's why I've decided to do something

1420. I've never done before.

1421. It's such a shame.