Kitchen Nightmares 5x10

1. Tonight, on Kitchen Nightmares,

2. Chef Ramsay heads to Long Beach, California

3. to save a 54-year-old family restaurant—

4. Hello, my name's Nino!

5. —that is under the misguided

6. leadership of the oldest son, Nino, who

7. refuses to listen to anyone—

8. I'm living in a fantasy world

9. I think you're in a fantasy world

10. by the way you act here.

11. —not his brother—

12. Stop being angry right now.

13. I'm not being angry, just please stand up.

14. You're like yelling at me.

15. —not his sister—

16. You need to be in charge.

17. That's not true.

18. —or even Chef Ramsay.

19. You're just trying

20. to act like a idiot?

21. You sound like a idiot yourself.

22. I sound like an idiot?

23. His 78-year-old mother is desperate for Nino

24. to step up.

25. Nino tells me he has no power because you won't let him.

26. That's not true.

27. But when Chef Ramsay points out the problems—

28. You are not in a position to take

29. responsibility for anything.

30. —Nino has an excuse for everything.

31. They're freaking liars.

32. Find out tonight if Chef Ramsay can get through

33. to this stubborn manager—

34. This doesn't even feel like it's family-run.

35. You are being entirely unfair and dishonest.

36. —and save this feuding family—

37. - I'm not scared of you. - Are you threatening me?

38. I'm not a person that's scared.

39. What, do you want to fight?

40. —from closing the doors of the restaurant

41. for good. - You could lie about anything.

42. Don't talk to me like that.

43. He's going out the door.

44. What is that?

45. You served me rotten food.

46. It could possibly kill them.

47. Then wake up!

48. You wake up.

49. Shut the place down.

50. Get out of here!

51. That is amazing.

52. I can't take anymore!

53. Thank you sir.

54. Long Beach, California,

55. an ocean-side community located 20 miles south of Los Angeles.

56. Nestled in the heart of this vibrant city

57. is Nino's, a family-run restaurant

58. opened in 1958 by immigrants Inge and Vincenzo.

59. When we got to America, Vincenzo

60. wanted to open a restaurant.

61. And that was his dream.

62. How are you doing tonight?

63. Very well, yourself?

64. Welcome to Nino's.

65. I ran the outside.

66. He ran the kitchen.

67. It was a lot of work, but it was a lot of fun too.

68. We had a great time.

69. Oh, I'm glad you enjoyed it.

70. My dad ran the restaurant with an iron fist,

71. and we were the best that you could be.

72. It's hard now, because he's 88.

73. He's on the onset of dementia.

74. And, uh, in the last several years

75. has separated himself from the restaurant.

76. Who's taking table 11?

77. I have no idea.

78. Do you have table 11?

79. Ever since my dad retired,

80. my brother Nino is supposed to be the restaurant manager.

81. All I can say is he's the worst employee here.

82. He loves to run up to tables, and go, "Hi, I'm Nino."

83. Thinks he owns this place, because it's named Nino's.

84. However, my dad has told him, "Jack in the Box, the owner no

85. be named Jack."

86. Pick up table six, please.

87. I'm really quite tired.

88. I didn't sleep last night.

89. Terrific, thank you.

90. Nino works here.

91. We pay him, but basically he does very little.

92. He sits in the office and watches TV.

93. If he wouldn't be our son, he wouldn't be working here.

94. How's table 11 coming along?

95. They're almost ready.

96. Because my brother sits around a lot

97. and doesn't do anything, my sister Carina and I

98. have helped throughout the years substantially.

99. Then you must have put it there.

100. I don't have any hair.

101. Nino, you're making it worse.

102. They're liars.

103. No, they're not.

104. My brother is 60 years old, and he acts like he's 12.

105. That was inappropriate, what you just did.

106. This is my parents legacy, and he's going run this restaurant

107. into the ground.

108. You're a lying sack of!

109. I've got a brother and sister that they

110. think they got better ideas.

111. My brother and sister asked Chef Ramsay

112. to come without consulting me.

113. I have an ill feeling about it.

114. We are so leaving.

115. Forever.

116. I mean, is he that detached from reality,

117. that he doesn't see how much mom is suffering?

118. They're freaking liars.

119. This is a woman who always pays her bills on time.

120. And she's having to take money out of the retirement

121. to pay for this restaurant.

122. To keep it going.

123. I made a promise to my husband Vincenzo

124. that I would keep this restaurant going.

125. But some nights, you have 10, 12 people coming.

126. That doesn't do it.

127. The last thing I want to do is close the doors.

128. We put a lot of love—

129. We put a lot of love in this place.

130. I'm at Nino's Italian restaurant, which is owned

131. by one family for 54 years.

132. And in the restaurant business, that is unbelievable.

133. Sadly, things have gone horribly wrong

134. over the last couple of years.

135. I'm about to find out why.

136. Wow, I feel like I'm back in 1958.

137. - Hello. - Hi.

138. How are you doing?

139. Nice to see you.

140. My name is Inge.

141. Inge?

142. I'm not very Italian.

143. No, I'm from Germany.

144. From Germany?

145. - My husband is the Italian. - I see.

146. Your husband's Nino?

147. Nino is actually the son.

148. So there's you and your son all running the business?

149. And Karina and Mike, they are also my kids.

150. And they are here many times.

151. And how about your husband?

152. He is kind of retired.

153. It would be nice to meet the family.

154. Can we get everybody together? - Oh, sure.

155. Have a chat— Everybody—

156. —before we catch up?

157. —is in the back.

158. There's Mike.

159. This is the baby, right?

160. No, Karina is the baby.

161. Hi, I'm Karina.

162. - Nice to meet you. - Likewise.

163. And this is? - I'm Nino.

164. - Good to see you. - Pleasure to meet you.

165. Likewise.

166. So you're the oldest?

167. Yes, I am.

168. I'm the one who's going to be 60 pretty soon.

169. I'd like to catch up with all of you now.

170. Let's— - OK.

171. —go somewhere a bit quieter.

172. My brother Nino tells everybody how hard he works,

173. and that he runs this restaurant.

174. I'm sorry, Nino.

175. He's not going to swallow your BS for one second.

176. So how good is the food?

177. How would you rate it out of 10? Nino?

178. 10. A 10.

179. Wow. - Yes.

180. Carina?

181. I would have to rate it as a seven.

182. Michael?

183. What would you give the food?

184. I would give it an 8.

185. So the food's good.

186. That's great. And what's your role?

187. I really don't work here all the time.

188. I have my own career—

189. Right.

190. —as my sister does.

191. I help out whenever my mom calls.

192. I'm Johnny-on-the-spot.

193. Nino, the restaurant's named after you.

194. What's your role?

195. The person who's always been in charge was my dad.

196. And then when he developed his Alzheimer's, I

197. stepped up in this business.

198. Wow.

199. What do you mean?

200. I get here early.

201. I do the remedial things, as janitorial,

202. vacuuming, cleaning of all these plates,

203. and cleaning the restrooms, scrubbing the toilets,

204. washing the patio.

205. That's just from 8:00 until about 4:00, maybe.

206. Weekends usually I'll come in for extensive cleaning.

207. Sounds like you do a lot of cleaning.

208. Cleaning?

209. What are you talking about?

210. The restaurant is a mess.

211. Take away the cleaning.

212. What else do you do?

213. Carina, help me out.

214. There's no key person.

215. There's no one really directing the kitchen

216. on how the portions should be, how the quality

217. needs to be consistent.

218. Nino, you need to be working in the kitchen.

219. When I worked here and Mike worked here,

220. we jumped in the kitchen.

221. They don't want me in there.

222. Who?

223. The chefs.

224. The chefs?

225. They're very adamant about keeping

226. a kitchen to themselves.

227. It sounds like you're put over a barrel, now.

228. It feels like everybody's kind of running the restaurant.

229. I thought Nino was running it.

230. Not really, no.

231. That's not true.

232. But Nino's here.

233. Nino isn't here.

234. He's here at lunch.

235. So he doesn't run dinner.

236. Are you here for dinner?

237. Yes.

238. I don't understand why you're

239. not here lunch and dinner.

240. It's something my mom and I

241. are constantly frustrated with.

242. Nino's doing everything half-assed.

243. And so, Mike and I have to come in and help the family.

244. Wow, I mean, this doesn't make sense.

245. It doesn't make sense.

246. Irritates the crap out of me.

247. He spends a lot of time sitting down with customers.

248. I mean, not just visiting, promoting the business.

249. Sitting down and talking for long periods of time

250. in the middle of lunch.

251. And he's the only restaurant manager

252. I think you will find anywhere that has lunch at lunchtime.

253. He spends a lot of time in the office watching TV.

254. This is not even true.

255. He's not here— It's not true?

256. He's not here at 8:00 in the morning when I get here.

257. Why would I come here at 8:00 in the morning—

258. That's a fantasy!

259. To watch TV!

260. That television here is 40 years old.

261. And I have hi-def at home with all the channels I need.

262. Why wouldn't I just stay there? I get here at 8:00—

263. So you can tell people you're working.

264. Because nobody's here.

265. You can say whatever you're doing, right?

266. Stretching the truth.

267. It is not!

268. My brother never tells the truth.

269. Haha, coming from a pathological liar,

270. I take that as a compliment.

271. He thinks I'm some kind of nut,

272. because I am in a recovery program.

273. It has nothing to do with that.

274. It has nothing to do with that. You're just a liar.

275. He thinks we're all living in a fantasy world,

276. according to him.

277. No!

278. I think you're in a fantasy world by the way you act here.

279. My honest feeling is he doesn't do crap here.

280. He does a lot of sick—

281. I'm talking.

282. He makes everybody believe he does crap.

283. Just like last night, he ran up to every table and said,

284. "Hello, my name's Nino!"

285. That's not true.

286. Nino, please.

287. Would you let me talk, Mr. Always Talking?

288. I see that all the time.

289. That's why I kind of stay back from here.

290. Because I love this damn restaurant.

291. And to see it just being run down drives me freaking crazy.

292. To my opinion, he doesn't do crap.

293. My mom will admit it.

294. My dad will admit it.

295. My sister will admit it.

296. But I will come out and said it passionately.

297. Doesn't do crap.

298. While the family and Nino

299. are in complete disagreement over his effectiveness

300. as a manager—

301. Thank you. - Thank you.

302. —they were all in agreement

303. that the food at Nino's is good.

304. - How are you? - Hi, good.

305. How are you?

306. Yeah, nice to see you.

307. Are those brothers always butting heads like that?

308. Are they always arguing?

309. Yes, they are.

310. Wow.

311. Is that a spelling mistake on there?

312. Egg.

313. Plants.

314. As in two separate words?

315. Yeah.

316. It is?

317. Shouldn't it be sort of joined?

318. Yes.

319. And I noticed this one as well down here.

320. One meat ball.

321. Do they not know they're going to be like—

322. it's one word, meatball?

323. Honestly.

324. Do you know what?

325. I'll go for one meatball, one eggplant, and two picatta.

326. OK. Thank you.

327. - Got it. - Excellent.

328. Michael, listen, I appreciate your honesty.

329. And I know it's hard.

330. But, I feel like someone's blowing smoke up my ass.

331. My brother's full of ..

332. I'd be surprised if he worked two hours a day,

333. and that's pushing it.

334. Would you not feel guilty of your mum

335. working twice as hard as you?

336. Yeah, he should be here day and night.

337. That's what I'm saying,

338. why is he not here helping her?

339. He doesn't have another job.

340. He complains about not having money, not taking a vacation.

341. Either come here at night or get another job—

342. Sure —right?

343. You OK? - Yeah, I'm OK.

344. I'm OK, Gordon. - You sure?

345. I just ask, before you make any judgments—

346. I'm not making any judgments on you at all.

347. I'm listening.

348. Nobody's here at 8:00 in the morning when I'm here.

349. And there is a job that's an endeavor.

350. I mean, all the way—

351. you know, and I get back behind here, you know.

352. I get underneath there. I get the plates.

353. I get up there— - Um.

354. —and it doesn't take that long.

355. It takes about an hour or so— - It's just—my knees-just stuck

356. —and then I start doing prep work.

357. It just that—

358. What is that?

359. It's just stuck to my jeans.

360. Oh my God.

361. Have a look at that under there.

362. Oh my God.

363. How many bits of gum are there?

364. There is four pieces of gum.

365. So you do all this cleaning?

366. I haven't looked down there.

367. I don't think you should do that during the business hours,

368. in front of customers.

369. What time would you like me to do it?

370. Come here at 8:00 in the morning with me.

371. Yeah, shouldn't you be doing that—

372. And we'll do it tomorrow morning.

373. And I wouldn't do that in your restaurant either.

374. Well, you wouldn't

375. find gum under my tables.

376. Nino is a ball of excuses.

377. He's just wacko.

378. God, this full of cobwebs.

379. Bloody hell.

380. Didn't get to that one.

381. Bloody hell.

382. Definitely didn't get to that one.

383. Everything else is done, right?

384. Yep.

385. Right.

386. Have you seen the size of that cobweb there?

387. Have you seen that?

388. Yeah, that's dust.

389. That's- no, that's the cobweb.

390. Didn't see it without the lighting.

391. Really? Yeah.

392. Oh, God.

393. How often do you clean?

394. Every day?

395. You know, this is something that

396. takes a lot of consideration.

397. I— you know, you can be on this here for months.

398. I start at one end, and then finish at the other end,

399. and then I come back.

400. On this one?

401. Oh, God.

402. This is the 8:00 in the morning effect,

403. five days a week for years.

404. Bloody hell.

405. Is there a bathroom nearby?

406. Could we wash my hands?

407. Yes, sir.

408. He should have shut up about cleaning.

409. I don't know what he's cleaning, but I

410. wouldn't hire him at my house, I promise you that.

411. What are the pictures of?

412. These are me cleaning and pulling down all the bottles.

413. Every single bottle.

414. I've never seen pictures of cleaning.

415. That's a first for me.

416. Well, that's because my brother's always

417. questioning that I'd do it.

418. I don't know in the first place why he took pictures.

419. If it's clean, you don't have to prove it with pictures.

420. You see it, right?

421. This is a chicken picatta.

422. It's a lemon with capers and mushrooms.

423. Thank you darling.

424. You're welcome.

425. How do you like this one?

426. Dreadful.

427. Chicken's all flowery and slimy.

428. OK.

429. Come over, Nino.

430. So, I just said to Megan.

431. Just, just touch that, is all.

432. I'm not going to touch with my finger.

433. What I'm trying to say it's all soggy and flowery,

434. so it's— could you—

435. I mean, I'll do something like that in the kitchen,

436. but not in the dining area.

437. That wouldn't be appropriate.

438. I wouldn't touch food—

439. Listen, listen.

440. You sit me on a table full of gum.

441. I've got cobwebs coming out of my earlobes.

442. And now I'm asking you to touch something flowery.

443. And you say, I wouldn't do this in the dining room.

444. All of a sudden you've got this level of concern.

445. Yes, I do.

446. Because that's food right there.

447. And you want me to touch it.

448. This is food that you've given 10 out of 10.

449. What am I supposed to— what am I supposed to—

450. I want you to be honest with yourself,

451. and stop around.

452. I'm not around.

453. Ready to get real?

454. The chicken is slimy and furry.

455. It's got raw flour on the outside.

456. You refuse to accept it because you're

457. in the land of nod.

458. Chef Ramsay's sounding like an ass.

459. Too much flour, and it has no flavor,

460. and— it's a very delicate chicken, and it's delicious.

461. He said the picatta was disgusting.

462. This guy's disgusting.

463. Oh.

464. And that's my one meatball.

465. This is your one meatball.

466. Makes sense.

467. Thank you.

468. That tastes 54 years old.

469. Mush, disgusting, and just dreadful.

470. Nino, come over.

471. You rated the food on a 10.

472. So far, what I've tasted, I'm embarrassed.

473. That's too bad.

474. The meatball, soggy, bland, and just hideous

475. with a salty marinara sauce.

476. It's matter of taste.

477. - Say that again? - It's a matter of taste.

478. That's not a matter of taste.

479. When was that made?

480. Two days ago.

481. Really?

482. I saw them make it. Right.

483. Can you have a word with the chef?

484. I know you're scared of them. But ask him—

485. I'm not scared of them.

486. And I'm not scared of you.

487. What's that supposed to mean?

488. You threatening me?

489. I'm not— I'm not a person that's scared,

490. so don't use that word, please.

491. I asked if you could

492. step up, take some full responsibility, and go in there

493. and ask him.

494. So, are you going let me continue eat,

495. or do you want to— what, do you want to fight?

496. Like, confrontation?

497. We're talking about something physical, no.

498. Can you leave me alone?

499. Let me finish my lunch?

500. Yes I will.

501. And if you find the balls to go and ask

502. your chef when he made the meatballs,

503. it'd be greatly appreciated.

504. By the way, there's dusty bottles above the fish tank.

505. Wow.

506. Valentino, when did you make those meatballs?

507. That's unbelievable.

508. Friday?

509. I find that hard to believe.

510. Because today is Tuesday.

511. That couldn't be.

512. That couldn't possibly be.

513. Thank you.

514. And this is the—

515. This is the eggplant. Wow.

516. Thank you very much.

517. You're welcome.

518. He made them this weekend, on Friday.

519. He made them on Friday. Yes, he did.

520. And today's Tuesday.

521. Yes, it is.

522. Friday, Saturday, Sunday, Monday, Tuesday.

523. Unbelievable.

524. We've been selling this sauce for 54 years—

525. Yeah.

526. —and we couldn't possibly have this restaurant and have

527. all the success if we didn't make a good

528. sauce and a good meatball.

529. You are in denial.

530. No.

531. I'm not.

532. me, and blowing smoke up my ass.

533. Telling me working here eight hours a day, cleaning.

534. Telling me the food is great, people love it.

535. I am myself.

536. The chef—

537. Then you needed to wear diapers.

538. The—

539. You shouldn't be yourself.

540. - Are your OK? - Yeah, I'm fine.

541. Are you just trying to act like idiot

542. to make yourself sound better? No, I'm not.

543. I'm not a idiot.

544. Well, then stop sounding like one.

545. You sound like a idiot, yourself.

546. I sound like an idiot?

547. You used the word, so I brought it back to you.

548. I think that, that's kind of gross.

549. Nino, we need to calm it down.

550. Unbelievable.

551. Now I know the problem in this restaurant.

552. - Yeah. - I'm staring at it.

553. And I'm staring at it as well.

554. To be honest, I really don't

555. know what's in Nino's head. - Are we done?

556. It's almost like he's completely mentally unstable.

557. I'd like to have a quick catch up with you,

558. mum, Carina, and your brother.

559. OK.

560. Let's, uh, let's go next door.

561. I'm at a loss for words.

562. Honestly, I'm depressed.

563. Dish after dish was a disappointment.

564. And then you rate the food 10 out of 10, perfect.

565. It's the best Italian food I've ever had.

566. I have a lot of friends that come here and eat.

567. Your circle of "friends" isn't keeping the business afloat.

568. Let's get that right.

569. And, let me tell you something, the chicken picatta.

570. Chicken was furry and slimy.

571. The meatball we discovered was made five freaking days ago.

572. But for some bizarre reason you have convinced yourself

573. that everything's fine.

574. What you have proven to me is that you are

575. not in a position to take responsibility for anything,

576. except cleaning.

577. For the first 40 minutes of meeting

578. you, all you told me about was the cleaning.

579. You're in denial.

580. You're refusing to listen to the negative feedback

581. regarding the food.

582. And yet you've got pictures of yourself cleaning the place.

583. Hello.

584. I didn't take those pictures.

585. You were happy to show them to me.

586. Well, you, you were indicating that I don't do anything.

587. Cleaning is basic, like drinking

588. water and breathing air.

589. And that is not management.

590. Nino, there's the lady that's got all

591. the weight on her shoulders.

592. And I don't know when you're thinking

593. of getting responsible, but let me

594. give you some piece of advice.

595. Hurry up, will you?

596. I'm just saddened, I think, really.

597. Because it doesn't even feel like it's family-run.

598. I'm going to go for a walk.

599. I'm sorry.

600. I really got the sense that he came in here,

601. and I'm his target.

602. He's 100% right.

603. You're the biggest problem here.

604. And if mom could initiate your early retirement,

605. it would be the best thing.

606. OK.

607. You are being entirely unfair and dishonest about this

608. because you—

609. I can't stand seeing this place run like crap.

610. —don't know.

611. This fighting has to stop.

612. OK.

613. Well then I can't come because I can't stand watching it.

614. It's not just—

615. Maybe you're taking nerve pills, I don't know.

616. I can't take it.

617. I don't take nerve pills. OK.

618. Never. But I can't take it.

619. Why are you yelling at your mother?

620. I'm yelling because you're saying that the fighting—

621. like, like I come in here just to fight.

622. No.

623. I come in here, you two fighting.

624. You need to talk.

625. You need to talk.

626. So maybe we stop saying the word fighting.

627. - Cats and dogs.

628. We—

629. That's what it sounds like to me.

630. Chef Ramsay, he said, this is not a family.

631. And I know it's not a family.

632. OK.

633. Ciao, arrivederci.

634. Chef Ramsay has quickly

635. identified the two biggest problems of the restaurant,

636. Nino and the food.

637. But he's about to learn a whole lot more,

638. as he watches how this kitchen functions

639. during a dinner service.

640. What— what is that?

641. Lasagna.

642. That's lasagna?

643. Well, if that's a lasagna, then I'm the Pope.

644. When was it made? - Last Friday, no?

645. Last Friday.

646. Wow.

647. That's really weird.

648. Very weird, indeed.

649. Oh, man.

650. What is that?

651. It's chicken.

652. I thought it was lard.

653. It's not. It's chicken.

654. Wow.

655. It's all dry.

656. Bloody hell.

657. Can you get me Nino, please?

658. Nino—

659. That's chicken.

660. Yeah, I know.

661. Here, taste it. Because it's been sit—

662. All right, all right.

663. It's dry, bland, and it's just been reheated

664. now for your pasta dishes. Yeah.

665. Sure.

666. I like the taste.

667. That is not the way to cook.

668. Right.

669. I believe Chef Ramsay may have exaggerated.

670. It almost sounded like it was unsalvageable.

671. Throw that away, please, yeah.

672. I don't even want that saved for a dog.

673. OK.

674. Do you have the cauliflower pancakes?

675. This is yours.

676. As the dishes leave the kitchen reasonably quick—

677. And the pasta fagioli.

678. —complaints from customers are almost immediate.

679. Look at this though.

680. This is supposed to be the breading, I think.

681. This is no good.

682. Yeah, I think I'm going to send this back.

683. Sure, let me take.

684. Sorry for that.

685. Way too much grease.

686. Oh no, what's wrong with that?

687. That has too much—

688. Oh, you are kidding me.

689. What is that?

690. Come on, guys.

691. This is an example of Nino not knowing

692. how to manage this restaurant.

693. He should be in the kitchen, making sure that our food

694. quality is consistent.

695. OK, where is Nino?

696. Helping the kitchen.

697. That's what you need to do.

698. I haven't eaten anything all day.

699. Are you kidding me?

700. Nino's eating dinner with my mom and dad out front.

701. While he should be working.

702. If he had the initiative, the assertiveness to take over,

703. we wouldn't be in this situation.

704. OK, so, Nino's just continually stands there,

705. and that's the frustrating thing right now.

706. Because I look, and he's like in my right

707. peripheral at all times.

708. And you got your poor 78

709. year-old mother standing at the front, clinging on?

710. We've got a mess in here.

711. Ugh, mushrooms and my God.

712. Are they the meatballs? - Yeah.

713. When are they from?

714. Uh, Friday.

715. Friday.

716. These are from Friday, as well?

717. Mm-hmm.

718. Look at it.

719. How old is that, to go that color?

720. I have a feeling if I ask someday,

721. they'd say, no doubt, from Friday.

722. When was it made?

723. How old is that?

724. It is, uh, from Friday.

725. Friday again.

726. Busy day, Friday.

727. Have you seen inside your refrigeration?

728. Yes, absolutely.

729. We actually do a full, full thorough cleaning every night.

730. Have you got two minutes?

731. Yes, sir.

732. Just look down there, the back there.

733. Yeah, there's some product on the ground.

734. Some what on the ground?

735. Mushrooms.

736. Yeah, there is.

737. And have you any idea—

738. this is— this is here.

739. This is just left there.

740. My God.

741. What's that?

742. It's a pepper.

743. You've been serving this all night.

744. It's not even scaled.

745. You're the man that gave me 10 out of 10.

746. Come on, then.

747. I don't know what to say.

748. While Nino says he takes

749. great pride in the cleanliness of the restaurant—

750. What's this?

751. —Chef Ramsay discovers another horror

752. story in the walk-in.

753. That is rancid.

754. How long does a red pepper take before it goes that rotten?

755. Just smell that.

756. They can go fast.

757. They can what?

758. They can go faster than you expect.

759. How would you feel

760. if your customers saw that?

761. That's what I'm trying to say to you.

762. All right.

763. I mean I'm sorry it's there, but we wouldn't take that

764. and then serve it to somebody.

765. But what I'm trying to say is that signifies

766. how this whole business is run.

767. I'll give in on that refrigerator.

768. I'm horribly disappointed about it,

769. but it's impossible to do everything properly.

770. You're not doing your job

771. to the best of the ability that's

772. necessary to run this business.

773. If you want to say that, I'm sure that's your prerogative.

774. It's not my prerogative.

775. I'm watching it.

776. I'm watching you doing it by the minute.

777. I don't have the authority to assert myself,

778. and then when I ask somebody—

779. You do, you know.

780. You do.

781. You just never have.

782. Your mum wants you to step up.

783. I'm so confused.

784. She wants you to do it. - Uh—

785. You're nearly 60.

786. Is that true what he just told me?

787. He has no power because you won't let him?

788. That's not true.

789. That's not the way it is, Nino.

790. Why do you tell stories like that?

791. How many times have I gone in there

792. and tried to assert myself?

793. When is it— two or three years ago?

794. I had to go in the hospital.

795. You went completely out drunk.

796. I had a relapse and ended up in the hospital.

797. What I saw was so disgusting.

798. I had to hold him down in the emergency room.

799. You know, they had to put him in restraints.

800. I made a bad decision.

801. She still has a resentment about it,

802. and I don't know what I can do about it.

803. Do me a favor.

804. I need to spend two minutes with your mother now.

805. All right.

806. I feel for you.

807. I'm, I'm, sorry.

808. I didn't realize. - Mm-hmm.

809. He almost died.

810. I'm sorry.

811. Yeah.

812. Well, you hold it against him,

813. or is it down to the actual work and commitment?

814. I think it's the work and commitment.

815. Is he lazy?

816. What is it?

817. Yeah.

818. I am here to help you.

819. You must understand that.

820. Yeah, yeah.

821. Can we meet first thing tomorrow morning?

822. Mm-hmm

823. Thank you. - Thank you.

824. As Chef Ramsay has made a commitment to Inge

825. to help save the restaurant—

826. Good morning, my darling.

827. Good morning.

828. —he knows his next step

829. is to make sure that Nino is committed to changing his ways.

830. So this morning, he fills Inge in on his plan.

831. Right now, Nino thinks every day

832. that this restaurant's not going to close because you're

833. going to continue funding it.

834. Mm-hmm.

835. If he starts to understand

836. that you've had enough, that may wake this guy up.

837. Mm-hmm.

838. So here's the plan.

839. I'm going to board up the whole front of this restaurant.

840. So it looks like the business is closed.

841. I'll be hiding around the corner.

842. I'll be around there.

843. And I want to hear what he has to say to his mother

844. when you say, I'm shutting it down.

845. Is that him showing you hunger?

846. What he can do.

847. That he can do it.

848. Exactly that. Do we agree?

849. - Yeah. - Perfect.

850. Hi, mom.

851. What's going on?

852. I talked to Gordon this morning,

853. and I decided to close that business.

854. I cannot do it anymore.

855. It doesn't work.

856. Is that what you think?

857. Yeah.

858. All right.

859. Fine.

860. Is that all you have to say?

861. Well, Mom, it's your restaurant.

862. You're the one that has the decision on this.

863. But, I think we should keep it open.

864. That's my personal opinion.

865. I don't want to give up.

866. I know we can hold out and do it.

867. I cannot put any more money in this place.

868. I'm willing to fight to keep this restaurant open.

869. Do you have some suggestion how we can do that?

870. We have an expert in the restaurant business.

871. We can ask him.

872. Do you really want to do it?

873. Yes, absolutely.

874. Hey!

875. Chef Ramsay.

876. Hi, how are you doing?

877. So, 54 years in the making.

878. And the business is on the brink of closure.

879. You're part of that failure. - Yeah

880. Do you understand what that means?

881. Yes, I do Chef.

882. It's got to come from you, Nino.

883. I'm ready to commit.

884. Take control, Nino.

885. I shall.

886. No more excuses.

887. Just be on top of everything.

888. I'm willing, Mom.

889. The business is going to have to become the new priority.

890. Number one.

891. Number one.

892. At this point, I believe Nino really

893. wants to turn his life around, and he

894. wants to do what's best for the restaurant and the family.

895. While Nino says he's committed to change—

896. How are you, darling?

897. —Chef Ramsey feels it's

898. important that he shares this news with his brother

899. and his sister.

900. OK.

901. The lack of commitment with Nino has been going on

902. for far too long, and your mother stepped up and told him,

903. I've had enough.

904. And Nino, to his credit, turned around and said, Mum,

905. I want to do this.

906. I'm committed.

907. Yes.

908. I don't believe that.

909. Nino, you've been in denial for a long time

910. what your responsibilities have been.

911. You've made so many promises to all of us over your life,

912. and this time you need to be in charge.

913. He's committed to that this morning,

914. and this is the new Nino.

915. Maybe for three, four weeks.

916. But then he'll revert back to the old Nino.

917. I— I'm asking—

918. let's get out of the past.

919. What is it we can do from this point

920. to move forward, and treat each other with decency?

921. And walk away shaking each other's hands?

922. OK.

923. No more excuses.

924. No more denial.

925. I need you to be the big brother that you're

926. supposed to be to this family.

927. I'm going to be much more focused

928. on doing things that make the business more successful.

929. And that's the truth.

930. Michael?

931. Let's go for it.

932. Thank you.

933. I am willing to give Nino another chance.

934. For God's sake, he's my brother.

935. I believe he can change, but I'm not

936. going to make any bets on it.

937. Now that Nino is willing to take the reins,

938. and the family is ready to move forward,

939. Chef Ramsay gives this restaurant its first face

940. lift in over half a century.

941. Good morning. Good morning.

942. Good morning. Chef Ramsay.

943. Are you excited? Yes.

944. Very. A lot.

945. A lot. - Right.

946. Take off your blindfolds.

947. Oh my God.

948. Oh my God.

949. This is incredible.

950. Wow.

951. It's unbelievable.

952. Are we in Nino's?

953. I know there's a sign that says Nino's.

954. Welcome to the new Nino's.

955. I love the lights.

956. I love it.

957. GORDON RAMSAY: 54 years in the making.

958. We got rid of the drab brown color.

959. And we lightened the walls up.

960. Yes?

961. Thank God. Yes.

962. Yeah.

963. Gone are the Chianti bottles cluttering

964. the ceiling and gathering dust.

965. Now, we have a brand new light fixtures

966. made from old apple baskets.

967. I think it's awesome.

968. I think it's hot.

969. I'm speechless seeing all of this.

970. It's very crisp and clean-looking.

971. Welcome.

972. Oh my gosh.

973. Wonderful

974. This is amazing.

975. Oh my God.

976. I love this.

977. First of all, we have decluttered this room—

978. Yay.

979. —painted it fresh,

980. and these beauties here are handmade family tables.

981. Oh, they're beautiful.

982. Inge, what do you think?

983. This is the greatest thing because this

984. reminds me of Germany.

985. The people they all sit on tables together,

986. and they have a wonderful time.

987. I think it looks great.

988. We had the old Nino's for 54 years.

989. It was time to freshen it up.

990. I think with this change can be here for many more years.

991. Oh, you kept our old picture.

992. Of course I did.

993. Ha, ha.

994. You like it, darling?

995. I do.

996. Oh, no, don't get upset.

997. Come on. - God, I'm so grateful.

998. I don't know how to say thank you.

999. Oh, well, be happy.

1000. I'm so happy.

1001. I'm so thankful to you.

1002. Please.

1003. This is like a dream come true.

1004. I don't know how to thank you.

1005. Fall back in love with this amazing restaurant.

1006. Definitely.

1007. I'm speechless.

1008. I'm really, really grate—

1009. thank you.

1010. Thank you, Gordon.

1011. To match the new contemporary design

1012. of the restaurant—

1013. Take one menu, and pass it along, please.

1014. —Chef Ramsay has created

1015. a rustic menu to complement it.

1016. It looks delicious.

1017. It looks like it should be in a painting.

1018. Very authentic.

1019. Oh, everything's so perfect.

1020. Now, enjoy the food.

1021. This is so incredible. Dig in.

1022. OK. Delicious.

1023. Oh my God.

1024. Wow.

1025. Tastes good, chicken parmigano.

1026. Bravo.

1027. It's relaunch night, and Chef Ramsay has

1028. a new important job for Nino.

1029. Running the kitchen. - You ready.

1030. - Yes, sir. - You're going to be expediting.

1031. Absolutely.

1032. And stay on top of it.

1033. We are not going to argue in front of the team.

1034. Yep. Yes.

1035. This is it.

1036. Hi, welcome.

1037. On a rainy summer night.

1038. It's so much brighter.

1039. So much ambience.

1040. So much everything.

1041. Yeah, I love it.

1042. Yes, sir.

1043. I'll try the ricotta cannatelli.

1044. - Sounds good. - Fire up number 15.

1045. 15.

1046. At this point, it's time to step up and finally

1047. convince Chef Ramsey that I can do this job,

1048. that I can expedite. OK.

1049. Veal's up, chef. OK.

1050. We're ready.

1051. Linguine's coming up right behind us.

1052. With Nino managing the kitchen—

1053. All right, here we go. Bam.

1054. Pasta.

1055. —food is coming out at a steady pace.

1056. We have a veal.

1057. Sauce is excellent.

1058. But as more orders come in—

1059. Here you go, Nino.

1060. OK.

1061. We need to slow it up back out there.

1062. —Nino is starting to get overwhelmed.

1063. Nino.

1064. Is that another one?

1065. Yes. Nino.

1066. Is that right?

1067. Somebody's having a minestrone for an entree?

1068. Yes, it is.

1069. Are you sure?

1070. Yes.

1071. Then how can there be five entrees?

1072. All I want to do is make sure we check it

1073. so we don't screw the kitchen. - Well, I can—

1074. I can check back.

1075. He's at table 12. I'll be right back.

1076. Let's go.

1077. Nino started getting backed up and overwhelmed,

1078. so I would do everything I could to stop it.

1079. This check just disappeared.

1080. So we've got issues with the ticket.

1081. I got it. I got it.

1082. - Oh, well, you can't— - They want all—

1083. they want all this at the same time.

1084. Just checking. That's all.

1085. We're just checking. - Yeah, I found out.

1086. Actually, Mike, I've got this under control.

1087. If both of us are going to be up here, we can't—

1088. I need a margarita pizza, Valentino.

1089. And a cheese tortellini.

1090. Hold on one second.

1091. Mike just kind of inserted himself into the line,

1092. and I can see that's going to be very combative.

1093. I feel like there's, you know, a war

1094. brewing at the pickup window.

1095. We're really falling behind.

1096. Excuse me, I can't see over your stomach.

1097. What table is this?

1098. Lasagna.

1099. Nino, please don't sleep on the counter.

1100. Stand up like this.

1101. I can't see the checks.

1102. Just relax, all right.

1103. You know, please.

1104. Just stop being angry at everyone.

1105. I'm not being angry. Just please stand up.

1106. You've been yelling at everybody around here.

1107. Posture. Yeah, yeah, yeah.

1108. You have to be calm.

1109. Yeah, yeah, right.

1110. I need a calamari appetizer, then a veal.

1111. You got to give me table numbers, man.

1112. Sorry, you really do.

1113. You've got to help me out.

1114. You're clearly not.

1115. - Table 12. - I'm kidding.

1116. Take this, man.

1117. Pick up table five. Cappatelli.

1118. Spaghetti meatball.

1119. I need a calamari pick up appetizer.

1120. And a minestrone. - Shut up.

1121. Don't talk to me like that, or we'll come back there

1122. and have a nice talk. You got it?

1123. me.

1124. Talks to me like that again, he's going out the door.

1125. It's relaunch night at Nino's—

1126. I need a calamari pick up appetizer.

1127. I 20 people talking.

1128. —and Michael has pushed Nino out of the way

1129. and is trying to lead the kitchen.

1130. Mike, I got this under control.

1131. Yeah.

1132. But unfortunately, he's putting

1133. the relaunch in jeopardy.

1134. Shut up.

1135. Don't talk to me like that, or we'll come back there

1136. and have a nice talk.

1137. You got it?

1138. me.

1139. Mike. Come here.

1140. Come here.

1141. Come here.

1142. Don't blow up.

1143. There's no point in blowing the whole—

1144. No, I don't blow up.

1145. I was coming up to try to clear the mess.

1146. Let's— let's keep it calm.

1147. OK. Very good.

1148. I'm calm as a cucumber right now.

1149. Sure.

1150. Why don't you go outside and get some fresh air?

1151. You've got it.

1152. - Nino, table fast? - Yeah.

1153. Yeah, brilliant.

1154. Right now, Anthony needs you here on all plates.

1155. Exactly.

1156. - Yeah, head chef, expediter. - Right.

1157. You've got to stay like that.

1158. Exactly.

1159. I need a calamari for five.

1160. I need a calamari for eight.

1161. Excellent.

1162. Let's go.

1163. Order up. Michael?

1164. Yeah.

1165. Can I have a word please?

1166. Don't let this spoil tonight.

1167. Just take a big, deep breath.

1168. I can't turn off my emotions like that.

1169. I'm not a light switch.

1170. I'm not asking you to.

1171. But you're letting that just spoil the whole thing.

1172. And when I'm not here, and your brother pisses you off,

1173. you've got to show some form of control.

1174. That's all. Control.

1175. Don't let it spoil the night. Yeah, OK.

1176. I appreciate it.

1177. I'm waiting for table two whenever ready.

1178. COOK Here we go.

1179. Fire the lasagna.

1180. OK, I'm going to take this table 12.

1181. You got it. Thank you.

1182. Here's your calamari you needed.

1183. Thank you.

1184. All right, the calamari.

1185. Everything's going well right now.

1186. You're doing good.

1187. And the steak.

1188. It's really good.

1189. It's very good.

1190. This is everything I've ever wanted for our restaurant

1191. and hoped for.

1192. I'm so overjoyed.

1193. It's surreal right now.

1194. Did you already get that, number seven?

1195. Spaghetti meatball?

1196. They're all finished, finished.

1197. I can't remember the last time Nino worked that hard.

1198. I hope we're going to be here many more years, including me.

1199. Just with a little less work.

1200. That's the last ticket out.

1201. Good. Well done.

1202. - Thank you. - Cheers, guys.

1203. Love the food.

1204. Cheers!

1205. Let me tell you.

1206. That wasn't a perfect evening, but thinking that nothing's

1207. been changed for 54 years, there was no way

1208. it was going to be perfect. Let's be honest.

1209. Yeah.

1210. Nino, you didn't disappear.

1211. You stood there and took it.

1212. Well done.

1213. Thank you.

1214. I think you did a remarkable thing for us.

1215. And I want this to work 100% with all my fiber.

1216. You stick with it.

1217. And Michael, how would you sum up tonight?

1218. It was just very confusing.

1219. New look.

1220. New menu.

1221. You know, we'll see what our regular customers think too.

1222. But I can't speak for them.

1223. Sure.

1224. Do you want it to work?

1225. Yes, I do. Yeah?

1226. I'm unconvinced you actually want

1227. to change, let me tell you.

1228. Well.

1229. I've got to go.

1230. Tragic.

1231. This has been the best day of our family's life,

1232. and Mike is being a complete ..

1233. It's really disappointing to see him walking

1234. out and being so ungrateful.

1235. I hope my family can get behind all this change

1236. and really support it.

1237. I'm hoping to.

1238. Look after yourselves, will you please?

1239. And look after each other.

1240. Good night.

1241. Good night.

1242. Thank you so much.

1243. Bye mom. Thank you.

1244. Bye, good night.

1245. When this restaurant started, there's no Internet.

1246. Man had not landed on the moon.

1247. And there was no such thing as a color TV.

1248. But there was Nino's, and the only way

1249. this restaurant can continue is if the family

1250. put the past behind them.

1251. I'm not sure if they can, but I'm

1252. really hoping they can do so. Wow.

1253. Nino.

1254. He can clean, and take photographs as well.

1255. In the weeks that followed, although Michael

1256. distanced himself from the restaurant,

1257. the rest of the family has stepped up.

1258. Fire up nine—

1259. Yep.

1260. —and seven and the fireplace.

1261. Nino was working harder

1262. and is taking on more responsibilities,

1263. but the task of running the business on a day-to-day basis

1264. still falls on Inge's shoulders.

1265. You enjoyed the pizza?

1266. Yes.

1267. Oh, great.

1268. And despite her full time job—

1269. I do want us to just all work together.

1270. —Carina has increased her

1271. presence at Nino's in hopes that the 54-year-old

1272. family restaurant—

1273. Here's to mama and papa Nino

1274. —will live on as a legacy for generations to come.