1. This programme contains strong
language from the outset
and throughout
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2. Tonight, on Kitchen Nightmares USA,
Gordon Ramsay heads to a New York
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3. restaurant that is all sizzle
and no steak. Disgusting.
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4. The kitchen is run by a chef
who's bursting with confidence...
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5. I'm a natural. People love
my food, they rave about me.
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6. .. but doesn't exactly
deliver on the plate.
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7. Freezing cold.
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8. The owner is a bystander that
spends a lot of his time at the bar.
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9. Joe sits and drinks glasses
of wine when there is
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10. a million things going wrong here.
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11. And his wife? Well, she's facing the
most difficult decision of her life.
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12. I just don't know what to do.
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13. Does she continue to keep
the doors open and lose what little
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14. this family has left?
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15. We got rid of
everything to stay here.
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16. Or close the restaurant?
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17. Can Gordon breathe new life into a
restaurant that is on its last legs?
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18. You have the responsibility
of making this place work.
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19. Or does this steakhouse...
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20. Where do you start with that?
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21. .. need a stake through its heart?
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22. Stop the madness! This business
cannot go any further forward.
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23. That's tonight on
Kitchen Nightmares USA.
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24. Nothing's going to work.
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25. Forest Hills, an upper middle-class
enclave in the heart of Queens,
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26. New York, where more than 70,000
people live within two square miles.
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27. The neighbourhood streets are busy,
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28. but PJ's restaurant is empty.
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29. Prior to opening the restaurant,
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30. Joe and Madalyn were
living the dream life.
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31. When I first came to the States,
I started working in construction,
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32. working with my brother, PJ.
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33. PJ and I were very close.
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34. He really, truly taught me
about life and being my own man.
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35. Busted my hump for 20 years,
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36. worked as hard as I could
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37. to get my wife and kids nice things,
a nice house.
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38. We were going places.
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39. And then PJ passed away.
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40. Joe was a shell.
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41. Joe was just empty.
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42. I can't mention his name without
feeling that hurt inside, you know?
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43. He didn't really know how to walk
without that guy being around.
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44. He just meant everything to him.
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45. I just couldn't stand
to see him in pain.
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46. And when this place came for rent
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47. I said, "Go and get the key
and we'll just name it after PJ."
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48. Welcome to PJ's.
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49. Which is even more special because
this was the bar that PJ owned.
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50. How are you guys doing?
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51. Do you know what I know about
running a high-end steakhouse?
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52. Apparently, not much.
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53. I don't know why we're putting
garlic on honey-mustard.
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54. It's a honey-mustard
garlic-roasted salmon,
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55. that's what it's supposed to be!
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56. Joe and Madalyn, they're
from a construction background.
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57. They didn't know
the restaurant industry.
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58. My steak is flavourless.
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59. Red meat is red meat.
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60. I don't know what you would expect
myself to do about that.
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61. It's a big problem.
And the food's inconsistent.
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62. I'm a very good chef.
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63. People come here just for me.
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64. How is everything?
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65. That's terrible.
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66. They love my food
and everything is great.
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67. It was raw. I can't eat that.
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68. So they didn't like it?
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69. Now I have to void two cheques.
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70. I want this place to work, but we
don't know what we are doing wrong.
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71. Give me a cigarette right now.
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72. Give me a cigarette.
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73. I sunk $2 million
in this restaurant.
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74. I see it dying in its shoes
right now.
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75. The two insurances have to get
paid this week. This restaurant,
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76. it's cost us our savings,
our house, our cars, everything.
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77. 4,000... That was so much money.
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78. I'm going drinking.
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79. Going drinking?
You've been doing that all day.
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80. Joe sits and drinks glasses of wine
and watches television when there is
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81. a million things going wrong here.
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82. And he's just
basically feeling sorry.
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83. If the problems aren't addressed,
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84. we'll have no choice,
we'll have to close the door.
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85. PJ's Steakhouse looks great
from the outside.
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86. There must be trouble on the inside.
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87. Wow, this place is beautiful.
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88. Unbelievable.
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89. Wow, is anybody here?
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90. My goodness me.
No-one at the front desk.
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91. Hello?
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92. A customer, or...?
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93. Mr Ramsay. No, I'm the owner.
You're the owner?
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94. Right.
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95. How are you?
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96. Very well. How are you?
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97. Pleasure to see you.
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98. Didn't expect to see you at the bar.
You've got no-one at the front desk.
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99. I see that, yeah.
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100. 'As soon as Chef Ramsay
showed up, panic set in'
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101. and I got the butterflies.
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102. We're pretty slow this time of day.
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103. Slow. Is that normal?
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104. It is normal for lunch, yeah.
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105. Right. Hello.
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106. This is my wife, Madalyn.
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107. Hi, how are you?
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108. Nice to see you. Ooh!
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109. Eric. Eric, good to see you.
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110. 'I'm not intimidated by Gordon.'
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111. We're here to get a job done
and do the job the best we can.
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112. And if he can help us, great. If he
can't, then he can go fuck himself.
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113. Well, first of all,
I'm happy to be here.
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114. Somewhat taken back by walking in,
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115. having seen how beautiful this
place is. What's wrong with it?
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116. I'm not restaurant material,
I've found out.
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117. I'm a contractor who
jumped into this,
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118. who thought I'd get great managers,
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119. good floor people, sit back and
have a couple wines at the bar.
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120. I wish opening restaurants
was that easy, Joe.
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121. Yeah, I'm learning as I go.
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122. It can put you in a hole
real fast, a restaurant.
I don't know where to go.
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123. OK. Well, I've just arrived.
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124. I'm starving. I'm going to have some
lunch and then we'll talk after.
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125. I want to cook him a great meal.
I'm going to let him find out
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126. the problems in the restaurant
besides mine. I don't think
mine's a problem.
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127. Oh, dear.
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128. Thank you.
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129. So, steakhouse. Oh, dear.
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130. No Porterhouse, no New York, no
rump.
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131. There's only two cuts of steak.
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132. Two steaks on a menu
in a steakhouse?
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133. There should be a minimum
eight to ten.
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134. Welcome to PJ's. My name's Colin.
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135. How are you?
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136. Thank you for joining us.
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137. So, I'll start with crab cakes,
then maybe the shrimp
and roasted garlic ravioli,
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138. and then I'll have the filet mignon
with the Gorgonzola demi-glace.
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139. All right. I'll put this in for you.
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140. Thank you, Colin.
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141. I know Eric is a good chef,
so what's to be nervous about?
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142. What did he order?
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143. Crab cakes plus filet mignon
with Gorgonzola, medium rare,
and a shrimp ravioli.
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144. I just love what I do. My food
is good. And if he critiques it
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145. like I've seen him critique
other people's food,
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146. I'm going to probably
throw it at him.
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147. What is that?
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148. The crab cake.
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149. Did somebody spit on my plate?
What is that?
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150. Coolie mango sauce.
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151. Coolie mango. Thank you.
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152. It looks like something out of
the Modern Art Museum. Splat.
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153. Wow. That's fucking disgusting.
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154. It's rancid.
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155. Bits of crap running
through the crab cakes.
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156. Is everything OK?
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157. I've got bits of plastic running
through there. See the plastic?
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158. I don't know where it came from.
I'm done with that, thanks.
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159. Severe warning of what's to come.
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160. Eric, he found a piece
of plastic in there.
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161. Where's that from?
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162. I don't know, man. Fuck him.
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163. I have no idea where
that plastic came from.
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164. It just happened to appear.
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165. I don't even have
plastic in my kitchen.
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166. The owner's sat at the bar
watching television.
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167. And they're wondering
why they're not doing well.
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168. Hi, is that Joe's seat
there at the end?
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169. Yes. All the time.
He'll sit there most of the night.
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170. Oh, dear.
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171. Joe does need to get off his ass
and start paying attention.
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172. Oh, here's my food. Fantastic.
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173. Let me leave you alone to eat.
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174. Madalyn, thank you.
Lovely, thank you.
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175. So...
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176. How do you like the steak?
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177. Quite tough.
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178. Are they always served
with raw onions? Yeah.
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179. Thank you.
My pleasure.
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180. He said the beef's a little tough.
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181. 'There's nothing positive
being said.'
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182. I don't really suck that badly,
you know?
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183. Oh, dear. That looks
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184. like the biggest pile of shit
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185. ever to be served in Queens.
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186. My God!
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187. The raviolis are disgusting,
tart, tannin
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188. and just a mouthful of acidic,
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189. thick, rich, creamy sauce that
tastes like there's a buzz in your
mouth.
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190. It just seemed like Chef Ramsay
didn't like anything.
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191. Excuse me. Oh, God. Oh, dear.
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192. This is really bad.
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193. I can really start to understand
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194. why Queens is running
as fast as it can from PJ's.
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195. Appalled by the food in this
beautiful restaurant,
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196. Gordon heads to the problem area,
the kitchen.
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197. Did you cook everything? Yeah.
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198. That was pretty fucking
embarrassing.
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199. It 100% pissed me off that
Chef Ramsay didn't enjoy my meal.
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200. What's with the coolie?
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201. It's like something out of the
Modern Art Museum. Splat.
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202. Where's that from?
From a can.
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203. Disgusting.
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204. The steak? Filet should melt in your
mouth and it did nothing of the
sort.
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205. It's what we could afford.
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206. Eric, come round so I
can talk to you properly.
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207. I was shocked. I really thought that
Eric's food was a lot better than
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208. what Chef Ramsay said it was.
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209. The food was shit. I get a lot of
compliments, man, a lot.
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210. A lot of compliments from where?
The place is fucking empty.
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211. Who's running the place?
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212. The most part, I am.
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213. Oh, please.
First of all, I'm here every day.
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214. You're not here every day.
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215. I'm not here enough
to mother him, but I am here.
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216. He should be here
but he's not doing it.
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217. If you were overseeing everything,
then these problems
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218. aren't going to be here.
So get your ass off the bar stool
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219. and stand in here and do it
every single night.
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220. Can you motivate yourself to want
to keep the restaurant open?
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221. I don't know.
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222. Well, he's given up.
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223. I see that in myself, yeah.
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224. I've given up.
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225. Guys, I'm fucking sorry, but take
one good look at yourselves first.
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226. If there's one thing that has to
change,
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227. it's people's attitude around
here.
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228. Whether you like it or not,
you ARE restauranteurs.
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229. You have the responsibility
of making this place work.
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230. There's too many people turning
their back on things that are wrong.
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231. I'm going to get some fresh air.
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232. What a shame.
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233. We have absolutely no idea
what we're doing here.
Just a big disaster.
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234. Are we opening for dinner?
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235. Next, Madalyn makes a confession...
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236. I was worried.
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237. .. on how much the family has
really invested in the restaurant.
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238. Oh, my God.
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239. Then at dinner service,
Eric's head is spinning.
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240. I'm so fucking lost, man.
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241. Joe's drinking at the bar and
Madalyn is ready to call it quits.
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242. It's not even worth being open.
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243. It's a New York mess and
Gordon is caught in the middle.
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244. After a miserable lunch,
Gordon takes time to sit down with
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245. the only person who seems not to
have given up - Joe's wife, Madalyn.
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246. PJ, where does that come from?
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247. Joe's brother.
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248. Joe's brother.
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249. Joe's brother owned an Irish
bar/restaurant here, ten years ago.
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250. He died when it was at its peak.
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251. He died.
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252. How close were they?
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253. They were best friends.
He was very sad. He was empty.
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254. I was worried for his welfare.
I was worried.
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255. When this place came for rent,
he told me about it. So I told him,
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256. get the key and we'll put his
brother's name back over the door.
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257. He spent all the money,
but it helped him.
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258. It's getting to him now,
just the money.
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259. That's why he's at that bar having
drinks, because he's looking around.
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260. He's embarrassed
at how this turned out.
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261. How much did he spend?
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262. 1.2 million to build it.
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263. What does it need to take
per week to break even?
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264. About 17 to 18,000.
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265. What's it running at now?
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266. Four.
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267. $4,000! Oh, my God!
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268. Jesus! Take me back.
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269. Joe was very successful
before he opened the restaurant,
in construction,
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270. and where were you living at
the time when he was successful?
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271. I designed a house.
It was incredible.
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272. So you design your dream house?
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273. Yes, but we sold it.
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274. You sold the house to
keep the business open?
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275. Yes, we got rid of
everything to stay here.
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276. But this restaurant
did more for me than my house.
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277. It brought my husband back.
How do you walk away from that?
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278. I can't.
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279. This is unbelievable. That has helped
me to understand the background.
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280. As much as it's cost us
to keep this place open,
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281. at the same time it gave us back
Joe, and we just can't let it go.
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282. We'll do whatever we have to do
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283. to keep this place going.
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284. After talking to Madalyn, Gordon
has a better understanding of
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285. what PJ's means to this family.
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286. Now he needs to learn more
about how the business operates,
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287. and there's no better way to do that
than by watching a dinner service.
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288. Hi, good evening. Welcome to PJ's.
Can I take your coat?
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289. Actually, I'm real comfortable.
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290. You have to leave it here.
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291. OK, take these two.
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292. Word has spread that
Gordon is at PJ's
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293. so the dining room
is much busier than normal.
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294. I'm not used to being the hostess.
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295. How would you like that cooked?
Well done?
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296. Order in. A salmon. Well!
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297. I know what's good,
I know what's bad
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298. and I know I can do the job
really well. Cos my food is good.
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299. How are the stuffed
mushrooms coming?
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300. Talk to me for two seconds.
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301. He literally doesn't talk
behind the line,
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302. he doesn't communicate with me,
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303. especially when it's busy.
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304. The worst situation in
the fucking world.
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305. Eric! You've got to talk to them.
Come on!
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306. Just talk!
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307. Eric's lack of communication has
the staff waiting for direction
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308. and the diners waiting for food.
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309. Do customers normally
wait this long for drinks?
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310. Yes. It usually takes two hours
to eat here from start to finish.
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311. Eric, they're starting to complain
now that there's no food out there.
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312. Come on! You can do better than this,
can't you? Do you give a shit?
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313. Yeah, I give a shit!
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314. Come on, then, big man!
This is PJ's Steakhouse, isn't it?
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315. PJ's Steak House.
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316. Pathetic joke, that's what
it stands for. Come on, guys.
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317. Nobody looks too happy here.
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318. We didn't get our meals yet.
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319. You didn't get your dinner yet? OK.
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320. For the amount of people we had,
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321. it was a ridiculous amount
of time to wait for food.
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322. That's it, I'm going drinking.
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323. Eric, how long on 16?
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324. Coming out right now.
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325. An hour into dinner service, food
is finally leaving the kitchen.
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326. Because of the amount of customers,
everyone is delivering the food,
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327. even Madalyn, who's clearly
not comfortable with the job.
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328. You had the spinach, I had the...
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329. Listen! Let's go over this, OK?
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330. Not a waitress, not a hostess,
I only own it,
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331. so I know nothing about the food.
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332. I'm probably the only person who
owns a restaurant in the world
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333. who wouldn't know what good food is.
That's the truth.
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334. I left that part
up to Joe from the beginning.
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335. Give me a glass of Shiraz.
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336. It's an hour and a half
into dinner service.
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337. Table 30!
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338. Many customers have received food.
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339. This is really weird.
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340. But for most,
it wasn't worth the wait.
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341. That's gross.
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342. You don't like it?
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343. It tastes like lemonade.
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344. Lemonade? Wow. OK, I'll tell
the chef about the chicken.
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345. Can you take this off of table 30?
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346. Why?
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347. She didn't like it.
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348. What do you want me to do with it?
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349. I'm saying take it off.
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350. I'll have a word with him.
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351. I went to check the menu.
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352. It's Chicken Madeira and I'll
have them take it off for you.
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353. You didn't even recognise it?
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354. OK. Thank you.
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355. Thank you!
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356. I just don't know how to have
better manners at the table.
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357. How long on 23 for
salmon and the filet?
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358. That salmon is fucked! Come on, guys!
Touch the salmon, it's like a bullet.
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359. It's only going to come back.
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360. Chef Ramsay is standing there
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361. and catching the mistakes
as they're happening.
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362. Look at the crap underneath there.
Look at that! Eric, that's well done!
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363. Everything feels
like it's turning downward.
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364. Touch that there!
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365. Yeah! That's not medium!
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366. It's a disaster. It was horrible
to watch it just fall apart.
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367. Come on! No, I can't!
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368. It's too much for me.
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369. Fucking hell!
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370. Gordon has seen enough and
heads to the storage area
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371. to see what lies beneath.
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372. What's that in there?
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373. Urgh! Stuck to the cardboard box.
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374. No-one gives a shit. Look.
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375. Urgh!
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376. Oh, my God.
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377. Look at that.
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378. Argh! Urgh! What's that?
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379. Urgh.
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380. That just sums up
the whole restaurant.
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381. Fading away, rotten and just
one big fucking embarrassment.
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382. Embarrassing.
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383. Gordon knows that tonight's
terrible
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384. dinner service wasn't lost
on Joe and Madalyn,
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385. but he wants to make sure
they have a complete picture
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386. of the state of the restaurant.
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387. Ai, ai, ai!
This is so hard, you know that?
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388. I've just come to the conclusion
that no-one gives a fuck.
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389. Stay there.
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390. When Chef Ramsay walked in
that box, I was terrified.
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391. This is the big kick in the bollocks.
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392. I'm not here for this.
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393. We're using horrible plastic lemon
juice in a sauce,
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394. the customer complained about
the fact it tasted of lemon.
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395. We've got fresh lemons
downstairs that have gone rotten.
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396. I can't believe it. If it was me,
I'd be down with a toothbrush.
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397. Here's the killer blow for me,
that one.
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398. Dealing with the restaurant and the
food and the customers is one thing,
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399. but where do you start with that?
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400. It was beyond bad. It's such
a lack of pride, a lack of caring.
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401. Who knows what the fuck goes on
behind our backs? I don't know.
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402. It's your job
to go in that walk-in box and
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403. rotate your stock and clean it out.
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404. That's part of our job
to make sure he does it.
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405. Why should I have to fucking
worry about this shit?
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406. Because it's your business.
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407. You can't stand there and be
silent any more. You can't do that!
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408. It seems like the whole blame of is
coming down on my shoulders
Copy !req
409. and it's not all my fault.
Copy !req
410. I'm not the fucking problem here.
Copy !req
411. We're slopping it out, guys.
Copy !req
412. Just get a bag and throw it out.
Copy !req
413. I can't believe that shit, can you?
Copy !req
414. How in the name of God?
Copy !req
415. Imagine the wasted food.
Copy !req
416. We're worse to blame, Joe.
I'd no idea what was in there.
Copy !req
417. I'm very disappointed with Eric.
Copy !req
418. I realised tonight that a lot of
the problems in the kitchen is Eric.
Copy !req
419. Definitely a change has to come.
Copy !req
420. The bottom line is, nobody
around here wants to work, nobody.
Copy !req
421. Undeterred by a rough first day,
Gordon hits the streets
Copy !req
422. armed with a camcorder to do some
grassroots research on what people
Copy !req
423. really think of PJ's Steakhouse.
Copy !req
424. Have you got two seconds? PJ's,
the steakhouse, have you been there?
Copy !req
425. I have, it was not
a pleasant experience.
Copy !req
426. When was your last visit?
Copy !req
427. Six months ago.
Copy !req
428. Have you heard of PJ's? Yes.
Copy !req
429. Describe the dinner.
Copy !req
430. Slow, cold, not too good.
Wouldn't go back.
Copy !req
431. This is incredible. Thank you.
Copy !req
432. After hearing what the neighbourhood
had to say, Gordon calls
Copy !req
433. the owners and staff
to a local cinema.
Copy !req
434. Take a seat.
Copy !req
435. We're in this movie theatre
and we have no idea what
we're doing there.
Copy !req
436. This is a serious world premier,
Copy !req
437. and the movie's entitled -
PJ's - The Word On The Street.
Copy !req
438. Oh, gosh.
Copy !req
439. I don't have a good feeling
about this. I'm scared.
Copy !req
440. Lights, please.
Copy !req
441. Have you ever been there to PJ's?
Copy !req
442. Quite often, actually.
Copy !req
443. When was the last visit?
Copy !req
444. Six months ago.
They never cook their steak right.
Copy !req
445. The same shit went on six months ago
that I saw last night!
Copy !req
446. How was dinner?
Copy !req
447. Atrocious.
Copy !req
448. Really? That bad?
Copy !req
449. My son's steak was a hockey puck.
Copy !req
450. I actually recognise two of
the customers that was on
Copy !req
451. that tape and I said, "Holy shit."
Copy !req
452. I ordered salmon, I got flounder.
Copy !req
453. That is ridiculous.
Copy !req
454. How many people have you told
not to go there?
Copy !req
455. There are 66 apartments
in my building.
Copy !req
456. You told them all not to go? Yes.
Copy !req
457. It's total bullshit.
Copy !req
458. I wanted to turn around
and smack Eric in the mouth.
Copy !req
459. That's how angry I was.
He's behind us munching on
Copy !req
460. popcorn with a great
grin on his face.
Copy !req
461. What was the food like? Awful.
Copy !req
462. Everything was pretty horrible. Yes,
very chewy and not too flavourful.
Copy !req
463. What would you change?
Copy !req
464. Better food.
Copy !req
465. That is from the people on the
street, and these people are going
to keep that place open. My God!
Copy !req
466. 'I was disgusted with
the little movie we just saw.'
Copy !req
467. I don't believe it's all that true,
you know? It's not that bad.
Copy !req
468. Why do you find it funny?
Copy !req
469. We're sat here in
an embarrassing situation.
Copy !req
470. It's definitely nothing
to laugh about, Eric.
Copy !req
471. I don't know.
I don't believe all that.
Copy !req
472. It infuriates me.
Copy !req
473. If the food was good,
they would say it was excellent.
Copy !req
474. We have got to start
turning this around.
Copy !req
475. Can this restaurant survive
with Eric running the kitchen?
Copy !req
476. Coming up -
Gordon gives Eric a lifeline.
Copy !req
477. Last chance tonight.
Cook your arse off.
Copy !req
478. But he might just be giving
him enough rope to hang himself.
Copy !req
479. Everything coming back.
Copy !req
480. Can he handle the heat?
Copy !req
481. Talk to me!
Copy !req
482. What the fuck do you want me to say?
Copy !req
483. Or will he self-destruct?
Copy !req
484. Stop it! Close the fucking door.
Close the door!
Copy !req
485. It's time to find out.
Copy !req
486. This business cannot
go any further forward.
Copy !req
487. That's coming up on
Kitchen Nightmares USA.
Copy !req
488. Devastated, but informed, by what
they heard at the cinema,
Copy !req
489. the owners have a clear picture of
how PJ's is perceived by the town.
Copy !req
490. But this wake-up call
is not over yet.
Copy !req
491. There's one big issue.
Copy !req
492. There's nothing worse than having a
chef trying to produce mediocre food.
Copy !req
493. I'm telling you,
the engine room is fucked.
Copy !req
494. If that's not working,
nothing's going to work.
Copy !req
495. This business can not go
any further forward
Copy !req
496. with a liability like that.
Copy !req
497. It's just gotten to a stage where...
Copy !req
498. he should have been gone
a long time ago.
Copy !req
499. You realise you're both at fault...
Copy !req
500. Absolutely.
Copy !req
501. You're accepting and tolerating
the incompetence.
Copy !req
502. Yes.
Copy !req
503. I would like to give him a last
chance tonight.
Copy !req
504. I'm going to put him on the spot and
call it as I see it.
Copy !req
505. Get a grip, cook your arse off
or game over, for me.
Copy !req
506. Yeah? Sounds great.
Copy !req
507. Tonight will be Eric's last chance
to prove himself,
Copy !req
508. so Gordon has made a few menu
changes to help the kitchen keep up.
Copy !req
509. OK. Tonight, we have to start
building our reputation up,
Copy !req
510. so we're going to offer
a mixed grill.
Copy !req
511. We've got the amazing
thighs of chicken.
Copy !req
512. Steak, beautifully done
on a broiler.
Copy !req
513. A mini-slider. Tomato, roasted.
Copy !req
514. Lamb sausage, sauteed mushrooms,
fries and onion rings.
Copy !req
515. Introducing a mixed grill to say
"thank you" to the neighbourhood,
Copy !req
516. and, "Welcome back. Give us a shot,"
is such a brilliant idea.
Copy !req
517. That is our special this evening.
I know not one steakhouse,
Copy !req
518. this evening, anywhere in Queens,
is serving a beautiful mixed grill.
Copy !req
519. I love it.
Copy !req
520. You don't get that anywhere. Great.
Copy !req
521. Eric, anything on there you can't do?
Copy !req
522. I can do it all.
Copy !req
523. OK, I need Eric, Madalyn and Joe.
Two seconds, please.
Copy !req
524. This is what I do.
Let me do what I do.
Copy !req
525. OK. Eric, one thing I need to see
is the timing.
Copy !req
526. It has to be absolutely spot on.
Tonight's your night.
Copy !req
527. You have to fucking show me.
Copy !req
528. It's time for Eric to step
up to the plate tonight,
Copy !req
529. or there's no room for him here.
Copy !req
530. OK, you're the owners.
Who's running it tonight?
Copy !req
531. I am.
Copy !req
532. What are you doing tonight?
Copy !req
533. Salads.
Copy !req
534. I don't want to see you
anywhere near the fucking bar.
Copy !req
535. Run it, run it, run it. OK?
Copy !req
536. Fair enough. Let's go.
Copy !req
537. Hi, how are you? Good evening.
Welcome to PJ's.
Copy !req
538. Table for four? Follow me.
Copy !req
539. We have a grill for two tonight.
Have fun, please. Smile a lot.
Copy !req
540. Oh, OK.
Copy !req
541. Enjoy.
Copy !req
542. It's called our PJ's mixed grill.
Copy !req
543. It has a plain steak and lamb
sausage.
Copy !req
544. It comes with grilled chicken.
That's your flank steak.
Copy !req
545. Would you like to start with one?
Copy !req
546. What can I get you?
Mixed grill special? Thank you.
Copy !req
547. Mixed grill.
Copy !req
548. This is unbelievable. Already,
there's a renewed energy going on,
Copy !req
549. and this mixed grill has
got them sort of excited,
Copy !req
550. but I know it's early days. The big
pressure is on Eric and Madalyn.
Copy !req
551. She has to run the business and he
has to be consistent in the kitchen,
Copy !req
552. otherwise he's fucking history.
Copy !req
553. Shrimp, a half rack.
We got a tomato salad, Joe.
Copy !req
554. We got to rock tonight.
Copy !req
555. It's nice to see my husband
off the bar stool,
Copy !req
556. on his feet and back to work.
Copy !req
557. You just had an order? Well done.
Excellent!
Copy !req
558. Eric, when we start to send your
mixed grill, I want to see
Copy !req
559. half the table in the window, without
the other half at the same time.
Copy !req
560. Yes, Chef!
Copy !req
561. It makes me confident when I hear
a chef's voice behind me.
Copy !req
562. Yes, Chef! I'm ready for that tomato
and mozzarella.
Copy !req
563. Tomato-mozzarella.
Copy !req
564. Steak, medium. Slider.
Just lettuce and tomato.
Copy !req
565. I need a pick-up over here!
PJ's mixed grill.
Copy !req
566. With Joe and Eric working together,
Copy !req
567. food is leaving the kitchen
at a good pace.
Copy !req
568. There we are.
Copy !req
569. And now the first mixed grill
special is hitting the table.
Copy !req
570. When the first mixed grills
start to go out,
Copy !req
571. you can see people in the dining
room looking and getting excited.
Copy !req
572. How's everything?
Copy !req
573. Everything's cold?
Copy !req
574. This is cold and this is cold.
Copy !req
575. I'm sorry about that.
I'll be right back.
Copy !req
576. That steak is so rare!
Copy !req
577. Un-fucking-believable!
Copy !req
578. Mushrooms are cold, sausage is cold.
This was supposed to be medium.
Copy !req
579. Oh, come on!
Copy !req
580. Eric, it's the first one.
It's the first table!
Copy !req
581. Come on, Eric, yeah?
Don't let me down, yes?
Copy !req
582. Pick-up on that PJ's mixed grill.
Copy !req
583. We got a PJ's mixed grill,
we got a calamari first.
Copy !req
584. The mixed grill special
is extremely popular,
Copy !req
585. with 21 orders already taken.
Copy !req
586. I need a pick-up here, table 12.
Copy !req
587. The kitchen has pushed out
14 of them in a hurry.
Copy !req
588. Now it's time to find out if
Gordon's dish, cooked by Eric,
Copy !req
589. is satisfying the customers.
Copy !req
590. How is everything?
Copy !req
591. It's terrible, I'm sorry.
Copy !req
592. It's freezing cold!
Copy !req
593. It was raw.
Some pinkishness in the chicken.
Copy !req
594. I'll be right back, OK?
Copy !req
595. Is everything OK?
Copy !req
596. It's ice cold, and... I'm sorry.
Copy !req
597. All right. I'm very sorry.
I'll take it back.
Copy !req
598. Can he change that for the fillet
or something?
Copy !req
599. He doesn't like it at all.
Copy !req
600. It's just dry.
Copy !req
601. I'll be right back.
Copy !req
602. What's wrong with that?
Copy !req
603. He said it's cold. He wants it hot.
Copy !req
604. Oh, come on!
Copy !req
605. Madalyn, does that chicken
look pink to you?
Copy !req
606. Yeah, very.
Copy !req
607. Everything's coming back.
Copy !req
608. Ah, I'm so fucking lost, man.
Copy !req
609. He hates it. Oh, come on!
Copy !req
610. This is getting worse
than last night!
Copy !req
611. Eric couldn't cook a sausage.
Copy !req
612. It was...
Copy !req
613. .. sad.
Copy !req
614. What's going on here, guys?
Copy !req
615. There was one simple dish on there
to make things look somewhat easier.
Copy !req
616. Yeah, real fucking simple(!)
Copy !req
617. I've never, ever, ever, ever
seen it this bad.
Copy !req
618. I don't care any more.
Copy !req
619. Let's stop the madness.
Copy !req
620. Stop it. Close the fucking door.
Close the door.
Copy !req
621. It was his last shot, and he didn't
perform. It's a serious problem.
Copy !req
622. No lie - our chef's walked out.
They're shutting down the kitchen.
Copy !req
623. After shutting down dinner service,
Copy !req
624. Gordon calls an emergency meeting
with the owners.
Copy !req
625. You cannot continue like this.
Copy !req
626. I'm trying my best, and I cannot work
with no tools in there.
Copy !req
627. He's a cook, but he's not a chef.
Copy !req
628. 'There's a lot of money invested
here, and if I have to choose'
Copy !req
629. between a future and a chef,
I have to choose the business.
Copy !req
630. 'He needs to go.'
Copy !req
631. We need a new kitchen leader.
Copy !req
632. It was a no-brainer. Please...
Copy !req
633. give me a real chef.
Copy !req
634. I am willing to bring a chef in here
Copy !req
635. and pay, personally, for that chef
to help turn this business around
Copy !req
636. for the first month.
But that's your decision.
Copy !req
637. You can't ask for more than that.
Copy !req
638. You're the owners and it's your call.
Copy !req
639. See you in the morning.
Copy !req
640. 'We had to make a quick decision.'
Copy !req
641. We couldn't let it linger on.
We had to rip the Band-Aid off.
Copy !req
642. Come outside.
Copy !req
643. At this point in time,
if I don't do something...
Copy !req
644. it's not going to be here at all.
Copy !req
645. I can't lose a million dollars.
Copy !req
646. You know what?
I think it's all bullshit.
Copy !req
647. We should go whatever direction
we have to go in.
Copy !req
648. Do what you gotta do.
Copy !req
649. That's all I can tell you.
Do what you gotta do.
Copy !req
650. We gotta move on, my friend.
Copy !req
651. If my shit's not good enough,
let 'em find somebody else,
Copy !req
652. cos I'm fucking done with it.
Copy !req
653. It's time for a 360, you know?
Copy !req
654. Getting rid of Eric - it was tough.
Copy !req
655. But what's best for the restaurant
is the way I'm going to go.
Copy !req
656. He's not the only thing
that has to change here.
Copy !req
657. He definitely is not the only thing.
Copy !req
658. I need to get back on my feet
and start paying attention
to the business. And Joedoes, also.
Copy !req
659. It's got to be becoming about
keeping this place open, and money.
Copy !req
660. Joe and I need to keep
this place going.
Copy !req
661. (JOE)
Copy !req
662. With Eric now out of the picture,
Copy !req
663. Gordon is ready to present
his plan for the new PJ's.
Copy !req
664. How are we feeling?
It's been a tough week, yes?
Copy !req
665. (JOE) Great!
Copy !req
666. Time to put all that aside.
Copy !req
667. This is not just a new chapter -
Copy !req
668. this is a new book.
Copy !req
669. Are you ready? Yes?
Copy !req
670. The steakhouse has closed.
Copy !req
671. PJ's Grill is now open.
Copy !req
672. Look at that!
Copy !req
673. That's beautiful.
Copy !req
674. Inviting, sumptuous, rich.
Copy !req
675. It's clear - PJ's Grill.
Copy !req
676. I think it's a wonderful idea.
It's perfect for the neighbourhood.
Copy !req
677. Right. Shall we go inside?
Copy !req
678. Yeah.
Copy !req
679. Yes? Let's go.
Copy !req
680. The important part of keeping PJ's -
absolutely crucial.
Copy !req
681. Oh, my God, Joe.
Copy !req
682. This area here is dedicated to him.
Copy !req
683. Now it has a proper meaning.
Copy !req
684. And, more importantly,
what a lovely tribute.
Copy !req
685. It's beautiful.
Copy !req
686. It... brought a tear to my eye,
you know?
Copy !req
687. It's a good reminder of why
this place is called PJ's.
Copy !req
688. I feel PJ's presence here today.
Copy !req
689. Thank you so much.
Copy !req
690. Thank you.
Copy !req
691. Madalyn, Joe. Two seconds.
Copy !req
692. I want to introduce you to
your new chef.
Copy !req
693. This is Mark, Mark Elliott.
Copy !req
694. Madalyn, the owner.
And Joe, the owner.
Copy !req
695. Lovely to meet you.
Copy !req
696. I'm really excited to be here.
Copy !req
697. We're excited to have you.
Copy !req
698. Likewise, Mark.
Copy !req
699. I'm just so excited.
I can't wait to taste his food.
Copy !req
700. I just can't wait to see
the reaction of the customers.
Copy !req
701. He knows his food inside out,
and he knows how to cook.
Copy !req
702. I can tell you that!
Long story - we'll explain later.
Copy !req
703. 'Just having someone
new and professional,'
Copy !req
704. with ideas in this restaurant, it'll
motivate and turn things around.
Copy !req
705. With Joe and Madalyn
embracing Gordon's plan,
Copy !req
706. he now introduces the new menu
for PJ's Grill.
Copy !req
707. Time for some dramatic change
with the food.
Copy !req
708. I'm excited about this part! This is
the bit that really gets me fired up.
Copy !req
709. Quick run through the menu, yes?
Small, fresh, casual.
Copy !req
710. And, more importantly, fast.
Copy !req
711. Irish stew.
Copy !req
712. Chicken scaloppini - classic.
Copy !req
713. OK? Steak frites - we're a grill,
so we've got the most amazing steak
frites.
Copy !req
714. OK. Happy?
Copy !req
715. Good!
Copy !req
716. Madalyn, I need two seconds with you,
please. Come with me, my darling.
Copy !req
717. Sure.
Copy !req
718. Good. Excellent.
Copy !req
719. There's one last change.
Copy !req
720. What I need to see from you tonight,
more than anything, is just warmth
Copy !req
721. with the customers.
Copy !req
722. I want the burden off your shoulders
tonight, and the only way round that
Copy !req
723. was to bring in
someone very special.
Copy !req
724. And he's someone I trust
with my restaurant.
Copy !req
725. This man handles 250 staff a day,
and he's here tonight to help you.
Copy !req
726. Come and say hello.
Copy !req
727. Hi. How are you? Nice to meet you.
Copy !req
728. When you're worried about what's
going to happen next,
Copy !req
729. what to say or how to handle
a situation, there's your buffer.
Copy !req
730. Don't be scared to ask questions and
get out there with it. OK?
Copy !req
731. All right.
Copy !req
732. Chef Ramsay loaned his manager to
train me. Is this unbelievable?
Copy !req
733. I only hope we perform with
the faith he's giving us, you know?
Copy !req
734. Otherwise, that's the end of it.
Copy !req
735. It's re-launch night, and this
restaurant has been transformed
Copy !req
736. in 24 hours from a steak house
to a neighbourhood grill.
Copy !req
737. Even though Gordon has
brought in a new chef...
Copy !req
738. OK?
Copy !req
739. Oui, chef. Feeling good.
Copy !req
740. .. and his own manager...
Copy !req
741. Are we all set?
Copy !req
742. PJ's fate still rests with
his owners Madalyn and Joe.
Copy !req
743. Fantastic face when they come
in, nice smile. Let's make sure
Copy !req
744. we keep them talking, don't leave
them standing and staring at you.
Copy !req
745. This is a huge night for PJ's,
Copy !req
746. because people are coming back
here for the first time.
Copy !req
747. They're going to sit down to,
hopefully, a new Madalyn and Joe.
Copy !req
748. We need this launch to go well,
otherwise we'll have no choice,
Copy !req
749. we'll have to close the door.
Copy !req
750. Good evening.
Copy !req
751. Welcome to PJ's.
Copy !req
752. Delighted to have you with us.
Enjoy.
Copy !req
753. 30 minutes into dinner service
and a surprise customer
Copy !req
754. from the past shows up.
Copy !req
755. Good evening. How are you?
Welcome to PJ's.
Copy !req
756. I know you.
Copy !req
757. Do you?
Copy !req
758. I do.
Copy !req
759. When was your last visit?
Copy !req
760. Six months ago. I've boycotted it.
They never cook their steak right.
Copy !req
761. The service, terrible.
Copy !req
762. If you have any problems,
ask for Madalyn right away.
Copy !req
763. I was shocked that he's back for
a surprise visit, and I hope
Copy !req
764. we won't disappoint him.
Copy !req
765. Enjoy. Please!
Copy !req
766. This guy gave a lot of negative
feedback about the restaurant.
Copy !req
767. The young couple who just walked in?
Make sure Gordon and the chefs know.
Copy !req
768. Table ten, people who have eaten
here before. They were in your film.
Copy !req
769. Previous customers who
complained last time they were here,
Copy !req
770. so watch that ticket. Let's go!
Copy !req
771. I recommend the mixed grill.
Copy !req
772. It does look kind of interesting.
Copy !req
773. We're going to try the mixed grill.
Copy !req
774. First order.
Stuffed mushrooms. House salad.
Copy !req
775. Three mixed grill.
Copy !req
776. That's going to be
the hit tonight, kids.
Copy !req
777. So there are two different
temperatures on one mixed grill?
Copy !req
778. Yeah, I'm going to cut the steak
in half, and leave half of it in
Copy !req
779. there a little longer.
Copy !req
780. I love that flexibility.
Music to my fucking ears.
Copy !req
781. How we doing? How was the stew?
Copy !req
782. Good.
Copy !req
783. You guys have to get this next time.
We'll come back for this,
Copy !req
784. because this is awesome.
Copy !req
785. With the kitchen functioning
in a professional manner...
Copy !req
786. Isn't that good?
Copy !req
787. Oh, that's good.
Copy !req
788. Madalyn it is about to get the first
Copy !req
789. of many lessons in
proper management.
Copy !req
790. What is wrong with this guy?
Ridiculous, cut it out.
Copy !req
791. Please don't go anywhere.
I'll be right back.
Copy !req
792. That's it. That's your last break.
Copy !req
793. I didn't get the break.
I never left.
Copy !req
794. Go chase your waiters. Come on.
Copy !req
795. He was following me everywhere.
Copy !req
796. We need to go
to the kitchen, find out what
Copy !req
797. we have, what we don't have. Let's
get back in and check on table four.
Copy !req
798. I didn't realise how
many places you had to be.
Copy !req
799. Where are we going now?
Copy !req
800. How was everything, guys?
Copy !req
801. That was fine, very nice.
Copy !req
802. Dinner service is
off to a strong start.
Copy !req
803. Let's check on what's
happening with table ten.
Copy !req
804. But the former customer, who the new
PJ's really needs to impress...
Copy !req
805. Did you eat anything yet?
Copy !req
806. .. has yet to be served.
Copy !req
807. You haven't been fed yet?
I'll be right back.
Copy !req
808. Before this critical customer
walks out the door, Madalyn
Copy !req
809. must get her kitchen under control.
Copy !req
810. Table ten have not been fed yet.
Copy !req
811. That actually went to table nine.
Copy !req
812. Fucking hell. Who's sending
food to the wrong tables, guys?
Copy !req
813. Oh, Jesus Christ almighty.
Copy !req
814. We're just
a little behind right now. OK, chef.
Copy !req
815. They are starving. They need
something and they need it now.
Copy !req
816. Let's go.
Copy !req
817. Take a breath, take the pressure
off. Don't worry.
Copy !req
818. Working hard. Give me two minutes.
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819. You OK?
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820. Beautiful, baby. Flying steak,
a slider, grilled chicken. Woo!
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821. That's beautiful.
Mixed grill, window.
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822. Let's not take this to the wrong
table a second time, please.
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823. Really well handled in the kitchen.
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824. Thank you.
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825. Here we are.
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826. Thank you.
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827. You're welcome.
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828. How's everything?
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829. It's really good now.
I think it's going to be great.
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830. They're happy with the new menu,
they're happy with the food.
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831. He said he was
definitely coming back.
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832. It makes me feel so good.
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833. So good.
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834. Please, enjoy your dinner.
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835. It's good.
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836. Everyone loves everything.
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837. You know what?
It is all for you, Joe.
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838. You are a different person when
you have confidence in your chef.
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839. Everybody is rocking and rolling.
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840. Nice job, across the board.
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841. I was very proud to be
the owner of PJ's Grill.
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842. Gordon's vision of
PJ's Grill was realised.
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843. How do you feel?
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844. Great.
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845. It was a team effort led by
the new chef, Madalyn and Joe.
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846. Tonight, PJ's Grill served 90
customers who loved the food,
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847. and more importantly are coming back,
because they have had a great time.
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848. The difference, just with
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849. a decent chef in the kitchen,
doing his job he's paid to do,
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850. what a weight off your shoulders.
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851. But the most important thing
is that I saw two owners who
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852. were are passionate, happy
and dealing with their business.
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853. What Chef Ramsay has
done here is incredible.
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854. I don't really know how he
got to the heart of Joe
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855. but he did.
It's been unreal.
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856. It's like I just got a fire back.
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857. I haven't felt that
way for a long time.
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858. This is the first time
in a lot of years I feel
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859. my brother is looking down on me.
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860. Look over my shoulder.
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861. You can do it.
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862. Thank you so much.
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863. Thank you.
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864. Good night.
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865. During my stay here,
it's been dark, rainy and gloomy.
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866. I'm not just talking
about the weather.
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867. But, based on what I saw tonight
in this restaurant,
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868. I seriously hope that tomorrow
the sun shines on PJ's Grill.
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869. And into the future,
because it deserves it.
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870. After Gordon left,
PJ's business continued to improve.
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871. But after a great deal of thought,
Joe and Madalyn decided it was time
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872. to say goodbye to PJ's and
move on with their lives.
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873. So they sold the restaurant
and Joe returned to
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874. the construction business.
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875. Next time on Kitchen Nightmares USA,
Gordon heads to fashionable Miami,
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876. but ends up in a place
that is stuck in the past.
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877. It's almost antique.
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878. There's a Danish menu
that no-one knows how to cook.
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879. Tell the chef I surrender!
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880. And a shocking discovery
that threatens to shut down
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881. the restaurant.
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882. Stop!
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883. Can Gordon save this place...
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884. I smell something burning.
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885. .. before it goes up in smoke?
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886. Watch out, watch out, watch out,
clear the way!
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887. Let's go!
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