1. Tonight on
Kitchen Nightmares,
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2. Gordon Ramsey heads
to West Babylon,
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3. New York to help two
former waitresses.
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4. I can't do this tonight.
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5. I cry about what
we've become here.
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6. —who bought
a restaurant called
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7. Classic American,
hoping to achieve
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8. that classic American dream.
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9. —fighting a losing
battle every day.
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10. But with almosta million dollars in debt—
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11. I feel like I've failed.
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12. What are we going to do?
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13. These owners arein for the fight of the life.
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14. Stop in my
ear and let me work.
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15. The
kitchen has no stock.
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16. We don't have
mozzarella sticks.
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17. Teresa, there's no burgers.
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18. The dining
room has no supplies.
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19. We have no cups, no menus.
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20. And everyone—
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21. I've got a commentabout every thing.
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22. —is on edge.
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23. No, I'm done.
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24. Back off.
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25. In one of the
most emotional Kitchen
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26. Nightmares ever—
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27. We've lost our way.
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28. Chef Ramsay
pulls out all the stops.
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29. You cannot give up.
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30. But he may beforced to do the unthinkable.
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31. Close your business.
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32. Close it.
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33. West
Babylon, New York,
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34. a close knit suburban communitylocated on Long Island,
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35. an hour away from Manhattan.
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36. Best friends Colleen
and Naomi started
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37. as waitresses at a
small quaint restaurant
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38. called Classic American.
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39. Then, in the year 2000, they seized an opportunity
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40. and bought the business
from their boss.
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41. What do you think?
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42. Are we ready to open
in a couple of minutes?
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43. Classic American
was like my home.
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44. I grew up here.
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45. I figured I knew
everything there was
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46. to know about the restaurant.
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47. And why not?
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48. Everything is good over here.
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49. - Oh, thank you.
- We knew the business.
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50. We knew the customers.
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51. And it was good.
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52. This would be the beginningof something great.
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53. Soon after
buying the restaurant,
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54. Colleen made her son
Kevin the head chef.
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55. Order!
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56. —and her boyfriendDom the unofficial manager.
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57. Give me two bags
of raw shrimp.
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58. Thanks.
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59. I started hooking
up with Colleen.
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60. And then she said, well, Icould use you at the restaurant.
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61. So she's using me.
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62. I enjoy my job at
Classic American
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63. 'cause it's like
a big family here.
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64. Big hugs, Kev.
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65. Whoa.
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66. It was good in the beginning.
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67. For the first couple ofyears, the place was packed.
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68. You didn't have
to worry or wonder
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69. if you were going to be busy.
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70. Now, you'll get maybe
six or eight tables.
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71. It's scary.
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72. You have to ask yourself, what did I do wrong?
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73. So tonight sucked.
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74. Every night sucks here.
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75. We run out of things on
the menu all the time.
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76. We don't have clam
strips tonight.
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77. Hey Dom, why are werunning out of everything?
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78. How the do I know?
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79. We haven't been busy.
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80. Dom's job here are therestaurant is just to order
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81. the food, which is never done.
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82. It's always kind of a problem.
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83. Dom, I need some
of that chicken.
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84. I hear you.
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85. you don't have to
tell me eight times.
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86. Any cucumbers on the line?
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87. No.
Yes.
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88. Yes?
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89. No?
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90. Which one is it?
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91. Hello?
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92. Nobody leads this restaurant.
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93. You've got a bunch offollowers and no leaders.
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94. The problem with Colleen andNaomi is they're too easygoing.
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95. It's more of a friendlyrelationship with the workers
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96. rather than business.
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97. It's ridiculous.
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98. Do you want to go
out there, or no?
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99. I don't know.
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100. You know, the
waitresses, they're
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101. texting in between working.
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102. Somebody has got to put
these kids in order.
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103. How many tables were there?
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104. Not that many.
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105. Nobody's making money.
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106. We're not successful.
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107. And you're wondering— how areyou going to keep doors open?
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108. Home, sweet home.
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109. I was forced to move back home.
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110. I live with my parentsbecause I couldn't afford—
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111. I cry on the way to work, on the way home from work, cry
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112. about what we've become here.
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113. And what are we going to do?
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114. It gets to a point whereyou just dread being here.
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115. It kills me.
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116. It really kills me.
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117. We can't afford to close.
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118. We need someone to
show us the way.
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119. Hey, Dominic, I'm the manager.
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120. - How are you, sir?
- How are you doing?
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121. - Very well, thank you.
- Come on in.
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122. Have a seat.
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123. My goodness.
Is this it?
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124. The dining room is so small.
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125. This is it.
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126. There's obviously not
much to manage today.
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127. The place is empty.No, not really, yeah.
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128. Is it normally this quiet?
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129. Oh Saturdays, yeah.
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130. Damn, damn, damn.
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131. Now, you look like you've beenin this business for 30 years.
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132. How long—
- I haven't.
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133. - Oh, really?
- Six years.
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134. What were you
doing before that?
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135. Laying brick.
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136. It's you and who?
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137. Colleen and Naomi.
They own the place.
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138. OK, brilliant.
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139. I'm actually going
out with Colleen.
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140. - You're going out with Colleen?- Yeah.
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141. So you're going out
with one of the owners.
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142. - Yeah.
- Ex-customer?
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143. - Yeah.
- Right.
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144. Can I meet the two owners?
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145. I'm dying to meet them.
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146. OK, be right out.
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147. Bring them out, please.
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148. You know, this is Colleenand Naomi's last resort.
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149. If Ramsay can't get
this place on the map,
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150. we might as well just
lock the doors.
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151. Chef Gordon Ramsay,
Colleen and Naiomi.
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152. - Colleen.
- Nice to meet you.
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153. Colleen, nice to see you. Naomi, nice to see you, Darling.
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154. Help me get up to speed
with Classic America.
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155. How did you get to
own it, first off?
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156. We worked for
the previous owner.
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157. You were working
as a chef before?
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158. No, actually I was a waitress.
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159. Waitress, wow— and
what were you doing?
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160. I was a waitress.
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161. Incredible.
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162. And you bought it
from the owner?
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163. - Yes.
- How much?
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164. $240,000.
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165. Really?
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166. Yeah.
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167. A quarter million
dollars for this?
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168. Just the business,
not the property.
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169. How much was that?
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170. That was $440,000.
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171. Wow.
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172. So we're in for
700 grand so far.
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173. How long have you owned
the restaurant for?
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174. 10 years.
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175. Straight off, what do youthink is the worst thing
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176. wrong with the restaurant?
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177. Problem number
one would be what?
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178. What would you say?
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179. I don't think
it's just one thing.
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180. I think it's a lot of things.
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181. Give me one.
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182. Are you always
normally this quiet?
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183. No, I'm not.
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184. Chef Ramsay makes me nervousbecause I'm out of answers.
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185. a Maybe my eyes are
closed, you know.
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186. Maybe the head is sostuffed that it's just not
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187. seeing what it needs to see.
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188. OK.
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189. Well, listen.
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190. I'm gonna have a good lookat the menu, taste the food,
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191. and catch up later.
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192. Thank you.
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193. OK.
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194. Enter as strangers,
leave as friends.
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195. Enter as a stranger,
start dating the owner.
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196. Here you go, sir.
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197. Oh, hello.
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198. - How are you today?
- Well, thank you.
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199. - How are you?
- I'm Ashleigh.
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200. - Ashleigh.
- I'll be your server.
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201. OK, great.
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202. I am freaking out.
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203. Having Chef Ramsay come
is very nerve wracking.
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204. I could throw up right now.
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205. So how long have
you been here?
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206. 10 years.
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207. 10 years, my god.
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208. Everyone's been here for asubstantial length of time.
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209. Why have you been so long?
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210. It's like a little family.
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211. Great.
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212. Wow, huge menu— about
a hundred options there.
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213. Yes.
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214. Help me out.
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215. You could do fried calamari.
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216. - It's very good.
- Is it?
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217. Mmm hmm, it's one
of my favorites.
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218. Let's go for the friedcalamari and a caesar salad.
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219. OK.
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220. And then I'd be stupid
not to have the bomb.
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221. The bomb burger?
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222. The bomb burger.
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223. Does it look like that?
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224. Uh, yeah.
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225. And you know what?
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226. I think I'll have
a mac and cheese.
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227. Do you have any mac and cheese?- Yes.
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228. - Yeah, lovely.
- That'll be all?
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229. - Brilliant.
- You got it.
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230. Thank you.
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231. Thank you.
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232. Order.
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233. Want to throw in the
macaroni and cheese?
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234. 1:50.
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235. Order up, Ash.
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236. That's my mac and cheese.
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237. Thank you.
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238. That was very fast for
mac and cheese, my god.
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239. It's probably premade.
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240. Ew.
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241. It's mac la goo.
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242. That's gross.
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243. Uh oh.
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244. That doesn't even tastelike it's been cooked here.
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245. We don't make the
mac and cheese here.
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246. You know what it tastes like.
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247. Is that a big hit?
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248. No, it's— the kids eat it.
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249. Really?
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250. Yeah, that's
dreadful, poor kids.
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251. Damn.
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252. You'd think a menu
with classic American,
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253. you'd at least make your
mac and cheese, right?
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254. Yeah.
Not good.
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255. Right.
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256. I'm really sorry.
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257. I don't really know
what to say, because I'm
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258. not the one making the food.
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259. I'm just serving it.
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260. What did he say?
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261. He said it was gross.
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262. I just hope he doesn't
run off to the bathroom.
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263. Oh.
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264. Fried calamari
over caesar salad.
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265. Let's see how this tastes.
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266. Not good.
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267. The calamari is really
soft and sort of chewy.
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268. Taste that.
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269. Oh.
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270. I don't think I really
should be touching food.
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271. Yeah, don't worry.
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272. It won't bite.
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273. Yeah, it's soft.
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274. Is this fresh,
or is it frozen?
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275. Because it tastes frozen.
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276. Yeah, it is frozen.
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277. Anyway, definitely not for me.
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278. I'm finished.
Thank you.
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279. OK.
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280. You're welcome.
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281. How are
we making out, Ash?
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282. He said they weregross— soft and chewy.
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283. What's soft and chewy?
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284. The calamari.
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285. It's not crispy.
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286. It wasn't a great feelingwhen he was sending
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287. back all the food, you know.
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288. It's what we do every day.
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289. We think we do a
pretty good job.
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290. He wants the bomb next.
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291. Everyone loves the bomb.
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292. That's one of our
house specialties.
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293. He's definitely going
to enjoy that one.
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294. The bomb burger.
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295. Wow— nice toasted bun.
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296. Where's the burger?
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297. Ah, there she is.
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298. There is a burger.
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299. How is everything?
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300. Bad.
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301. Does anyone season
food in there?
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302. Season it?
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303. Yeah— salt, pepper?
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304. Uh, we don't add
anything to it.
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305. Wow.
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306. The meat's really chewy.
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307. That is chewy as hell.
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308. Will you ask the
chef to taste that?
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309. OK.
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310. Damn.
Thank you.
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311. You're welcome.
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312. Um, he said the
burger's really chewy.
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313. He said to try it.
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314. He's right.
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315. It's chewy?
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316. Uh huh, it's weird.
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317. It says on the menu,"the way Mom used to make."
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318. That has to be
the biggest insult
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319. to every mother in America.
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320. It's embarrassing
because those
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321. are our most popular dishes.
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322. I was really shocked.
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323. This is the
kitchen here, right?
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324. Can I meet the chefs?
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325. Introduce me to the team.
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326. - This is Kevin, my son.
- How are you doing?
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327. - How are you?
- Pleased to meet ya.
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328. Likewise.
So you're the head chef?
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329. Yes.
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330. And this is your—
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331. Son.
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332. Son, all right.
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333. On a scale of one to 10, ratethe food in the restaurant.
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334. Between six and seven.
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335. Six and seven.
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336. I would have said six.
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337. Halve it and take twoaway, and you're on my mark.
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338. Personally, I like the food.
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339. But what the do I know?
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340. I was a bricklayer— you
know what I'm saying?
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341. Let me tell you
straight and honest, OK.
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342. The menu is hideous.
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343. And the dining
room is miserable.
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344. The food's depressing.
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345. And you've got the
audacity to call
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346. it Classic American when youcan't even get a burger right.
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347. We eat the burgers here.
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348. Most nights we're
proud of our food.
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349. - Seriously?
- Yes.
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350. Yeah.
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351. I'm really sorry,
but your food ..
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352. I'm a little
pissed off right now.
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353. I couldn't believe
that he said that.
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354. You're a young chef
standing by your mother.
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355. I totally respect that.
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356. But you're pulling it down.
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357. And to think that yourrating was seven out of 10—
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358. mate, you've got issues.
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359. And as owners with a
huge responsibility
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360. on your shoulders, it's likeyou guys have disappeared.
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361. You're screwed.
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362. It's not that I don't try.
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363. And I have not given up.
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364. God, I've tried to do the best.
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365. It's not that I don't care, and it's not that we're
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366. trying to take shortcuts.
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367. But we've cut back
on the payroll.
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368. But she's got a baby
and she can't be here.
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369. He's got a baby and I
can't afford to pay him.
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370. And I need to pay my people.
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371. It's not a comfortable
position to be in.
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372. I can see that.
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373. But that doesn't
stop you from trying.
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374. So who's on the payroll here?
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375. We're not on the payroll.
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376. So even the owners
aren't getting paid.
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377. We haven't got
paid in over a year.
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378. I moved back home to
live with my parents.
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379. I knew you
had your problems.
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380. But I didn't think itwas going to be that bad.
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381. The situation is actually worsethan I thought it would be.
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382. I'm going to go for a walk.
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383. I'm going to do some thinking.
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384. And I'll see you tonight.
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385. That is depressing.
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386. His first impression
was that we didn't care.
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387. It made me realize
we've lost our way.
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388. Come on.
Come here.
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389. Come here.
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390. Come on.
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391. He's right, you know.
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392. Don't feel bad.
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393. It's gotten to the pointwhere this ain't no joke.
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394. There's a lot at stake.
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395. You need a fresh set of eyes.
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396. That's what you need.
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397. I'm scared.
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398. Don't worry about it.
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399. It will be all right.
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400. Maybe we're a lost cause.
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401. After a lunch in whichClassic American dishes were
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402. more disgusting than
classic, Chef Ramsay
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403. looks to observe
how the restaurant
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404. functions in a dinner service.
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405. I'll have the ultimate combo.
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406. Soup, can I get the bisque?
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407. Can I do sweet potato fries?
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408. - Sure.
- That would be great.
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409. Thank you.
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410. What's your strength?
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411. I'm not really sure.
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412. You're not really sure?
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413. I'm good with the customers.
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414. Right, and yet you
work behind the scenes.
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415. You don't in front
of the customers.
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416. Wow.
And what are you doing?
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417. Are you running around?
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418. - I'm the bus boy.
- You're the bus boy.
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419. I do whatever they tell me.
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420. OK, well then.
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421. When Chef Ramsay
said hi to me,
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422. I just looked up at him,
because I was scared.
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423. His hair's a little crazy.
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424. Even though it looks
soft, it's like—
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425. Order.
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426. So when the tickets comeup, where does your tab go?
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427. They were originally
coming out of here.
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428. This broke.
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429. So now they hand
write the tickets.
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430. Really?
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431. We used to have a computer.
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432. But somebody spilled coffeeall over the register
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433. and burnt it out.
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434. We can't afford to fix it.
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435. Ashleigh, what does this say?
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436. Oh, focaccia bread.
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437. Rubin, cut me two focaccias.
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438. Ashleigh, write
the tickets better.
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439. So do the tickets take
a lot of time to write?
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440. Well, if the writing
is sloppy it tends
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441. to get a little confusing.
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442. How long has the
printer been down?
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443. Six months maybe.
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444. Order up.
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445. Even with
handwritten tickets—
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446. Order up, order up, order up.
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447. Naomi and
Kevin managed to push
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448. out the food at a rapid pace.
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449. Thank you.
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450. You're welcome.
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451. The food goes out
fast, doesn't it?
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452. Pretty fast.
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453. - Excuse me.
- Yes?
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454. Hot.
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455. Unfortunately,
the fast food
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456. is not exactly pleasingto many of the customers.
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457. It's just kind of soggy.
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458. What's wrong with it?
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459. He says the shrimp is no good.
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460. What is that?
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461. All with white wine?
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462. Wow.
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463. No good?
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464. The food coming back
used to upset me more.
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465. But it's happened so often thatl've just become numb to it.
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466. Does anyone ever get botheredabout all the food coming back?
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467. Yes, yes.
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468. It just seems like everyoneis taking it in stride.
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469. I'm lost for words.
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470. I don't know what to do.
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471. You all right?
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472. - Taking it all in.
- Likewise.
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473. I know the feeling.
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474. Colleen, hey, listen.
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475. I know you're stressed and you've got a lot on your mind.
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476. But take the reins and
run your restaurant.
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477. What can I get for you?
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478. Can I have spicy tender
appetizer and burger?
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479. There is no more.
Copy !req
480. Teresa, no burgers.
Copy !req
481. - We're out?
- Yeah.
Copy !req
482. You're gonna have to 86 it.
Copy !req
483. Actually 86 a burger?
Copy !req
484. Sorry.
Copy !req
485. With owner Colleencompletely shutting down—
Copy !req
486. I really need that
chicken for table 10.
Copy !req
487. You're gonna have to wait.
Copy !req
488. A leaderless ClassicAmerican runs into problem—
Copy !req
489. Table three wants meatloaf.
Copy !req
490. We don't have meatloaf.
Copy !req
491. —after problem—
Copy !req
492. We have no cups.
Copy !req
493. I need these
cleaned immediately.
Copy !req
494. —after problem—
Copy !req
495. greasy.
Copy !req
496. —leaving
the customers unhappy—
Copy !req
497. —and the staff frustrated.
Copy !req
498. Table 56 has been waiting18 minutes for something
Copy !req
499. to drink because I have no cups.
Copy !req
500. I know Colleen is
really stressed out.
Copy !req
501. But how could you
run a business when
Copy !req
502. you don't have enough silverare, you don't have enough cups?
Copy !req
503. Can I have a cup?
Copy !req
504. There's none in there?
Copy !req
505. There's none in there.
Copy !req
506. You know, who would want to come to a restaurant
Copy !req
507. like that, that's
so unorganized?
Copy !req
508. I wouldn't.
Copy !req
509. I need soup cups.
Copy !req
510. Can you please wash them out?
Copy !req
511. There is none.
Copy !req
512. There's two in
there right now.
Copy !req
513. Oh my god.
Copy !req
514. No soup cups— how do
they expect me to serve?
Copy !req
515. OK, hey— guys, guys, guys.
Copy !req
516. Wash dishes.
Copy !req
517. Wash dishes.
Copy !req
518. I can't.
Copy !req
519. I can't do this tonight.
Copy !req
520. I really can't.
I can't.
Copy !req
521. You've got to go the line because I'm
Copy !req
522. losing my mind.
Copy !req
523. It's two hours
into dinner service.
Copy !req
524. The kitchen has run out ofeverything from burgers—
Copy !req
525. Teresa, no burgers.
Copy !req
526. - We're out?
- Yeah.
Copy !req
527. —to coffee.
Copy !req
528. Is this coffee even good?
Copy !req
529. No, don't do that.
Copy !req
530. And owner Colleenhas just run out of patience.
Copy !req
531. I can't.
Copy !req
532. I can't do this tonight.
Copy !req
533. I really can't.
Copy !req
534. What's the matter?
Copy !req
535. I've been fighting a
losing battle every day.
Copy !req
536. You're standing there, and you're not getting anywhere.
Copy !req
537. And I just keep going
and going and going.
Copy !req
538. You understand?
Copy !req
539. I do understand.
Copy !req
540. I can see how painful it is.
Copy !req
541. I feel disappointed in myself.
Copy !req
542. I feel like I've failed.
Copy !req
543. And I've tried hard, you know.
Copy !req
544. At the end of the
day, it's your family.
Copy !req
545. And it's your friends.
Copy !req
546. And it's not malicious.
Copy !req
547. Nobody is out to hurt.
Copy !req
548. But I'm frustrated.
Copy !req
549. And I'm angry and I'm scared.
Copy !req
550. I'm really, really scared.
Copy !req
551. I feel like I have more
to lose than anybody
Copy !req
552. else in this place.
Copy !req
553. Excuse me.
Copy !req
554. Here's the honest truth.
Copy !req
555. The standards have
been accepted too low.
Copy !req
556. And in amongst those standards, there's a big friendship.
Copy !req
557. Friendship's got
to do with it,
Copy !req
558. because there's no friendswhen that place is closed.
Copy !req
559. They get the next
job six months,
Copy !req
560. three months, two weeks.
Copy !req
561. They move on.
Copy !req
562. And you'll spend the
rest of your life
Copy !req
563. reducing that debt.
Copy !req
564. You're right.
Copy !req
565. You're absolutely right.
Copy !req
566. I need this to stay.
Copy !req
567. But it's not going to
get better if you keep
Copy !req
568. on doing the same thing right.
Copy !req
569. Right, and I know that.
Copy !req
570. You cannot give up.
Copy !req
571. Okay?
Copy !req
572. No.
Copy !req
573. Let's go and finish
the service, yeah?
Copy !req
574. I've never met a woman withas much on their shoulders
Copy !req
575. as Colleen.
Copy !req
576. And today's been a bad day.
Copy !req
577. But tomorrow, I'm going tohave to pick her up and get
Copy !req
578. those standards up there.
Copy !req
579. And she's got to set an example.
Copy !req
580. In his first
24 hours, Chef Ramsay
Copy !req
581. realized that there are manyproblems at Classic American.
Copy !req
582. And high on his
priority list is fixing
Copy !req
583. the lack of communication.
Copy !req
584. There's an exercise
this morning that I
Copy !req
585. need everybody to be open to.
Copy !req
586. I want to find out the problemsyou have with each other.
Copy !req
587. I want each of you to writedown two questions, two issues.
Copy !req
588. Ask anything you
want— open house.
Copy !req
589. This is not going to go well.
Copy !req
590. People don't like to
be confronted here.
Copy !req
591. Thank you.
Copy !req
592. OK, so on the questions—
Copy !req
593. Colleen, why do you always seemfrustrated at the waitresses?
Copy !req
594. Here we go.
Copy !req
595. Because when these customerswalk through that door,
Copy !req
596. you're the first
person that they see,
Copy !req
597. and they're not
getting the service.
Copy !req
598. If they're sitting there and you're texting on your phone,
Copy !req
599. they're paying customers.
Copy !req
600. They deserve your attention, not the person on the phone.
Copy !req
601. Actually, Teresa, you don'ttext in the middle of service
Copy !req
602. when customers are waitingfor something, do you?
Copy !req
603. You text when customers are—
Copy !req
604. Naomi, why are you
such a pushover?
Copy !req
605. Because they're my family.
Copy !req
606. They're not, though.
Copy !req
607. Your family is at home.
Copy !req
608. This is your business.
Copy !req
609. And the difference
is night and day.
Copy !req
610. You have to change.
Copy !req
611. I have to work on that.
Copy !req
612. OK.
Copy !req
613. Dom, why are we always
running out of product?
Copy !req
614. I don't close every night.
Copy !req
615. At the end of the day, everything's got to be stocked
Copy !req
616. and written down what we need.
Copy !req
617. I'm right.
Copy !req
618. You're not right.
Copy !req
619. Before you make
an order, OK, you
Copy !req
620. need to go through everything.
Copy !req
621. Who's not feeding you
the right information?
Copy !req
622. He doesn't wait
for information.
Copy !req
623. He just goes.
Copy !req
624. I just got throughtelling you I don't close
Copy !req
625. every night.
Copy !req
626. You're
always so defensive.
Copy !req
627. I'm not.
Copy !req
628. I'm not picking on you.
Copy !req
629. You always got an answer.
Copy !req
630. You always got to come back— That's right.
Copy !req
631. I got a commentabout every thing,
Copy !req
632. because when I open
my mouth,
Copy !req
633. everybody shrugs their shouldersand gets a attitude.
Copy !req
634. Because you do
it all the time.
Copy !req
635. That's why.
Copy !req
636. That's why— 'cause
I see something
Copy !req
637. wrong and I say something.
Copy !req
638. And she don't want
to be bothered.
Copy !req
639. She's spent.
Copy !req
640. And you guys are walking
around pissed off.
Copy !req
641. This is the problem.
Copy !req
642. Is it you?
Is it him?
Copy !req
643. Is it me?
Is it her?
Copy !req
644. Who, who?
Copy !req
645. It's everybody.
Copy !req
646. No!
Copy !req
647. Yeah, it is everybody!
Copy !req
648. It don't take one person
to run a business.
Copy !req
649. You need a team.
Copy !req
650. You need a team,
but you need a chief.
Copy !req
651. Exactly, and their ain'tno chief here.
Copy !req
652. Who signs the
checks— you or us?
Copy !req
653. OK, you're right.
Copy !req
654. I was ready to kill somebody.
Copy !req
655. You don't disrespect
me like that.
Copy !req
656. They've got to find a wayto piss me off.
Copy !req
657. This
ain't no joke.
Copy !req
658. These girls are in
up to their heads.
Copy !req
659. They gotta get it.
Copy !req
660. We gotta stay in business.
Copy !req
661. Colleen, you and Naomi, youneed to lead this business.
Copy !req
662. And you need to be tough, Naomi.
Copy !req
663. Because if you're not, everybodyjust does as they please.
Copy !req
664. Text, serve, —.
Copy !req
665. And if you cannot lead,
you shouldn't have
Copy !req
666. bought this place.
Copy !req
667. You shouldn't have done it.
Copy !req
668. Coming up—
Copy !req
669. Table three has beenwaiting a really long time.
Copy !req
670. Back off.
Copy !req
671. Colleen
can't take the heat.
Copy !req
672. Stop going in my ear and let me work!
Copy !req
673. Chef Ramsay
can't take the food.
Copy !req
674. Look at that.
Copy !req
675. And the
owners are faced
Copy !req
676. with a frightening reality.
Copy !req
677. If we are going to
continue serving that,
Copy !req
678. close your business.
Copy !req
679. Close it.
Copy !req
680. That's next
on Kitchen Nightmares.
Copy !req
681. After an explosive—
Copy !req
682. It's everybody!
Copy !req
683. No!
Copy !req
684. Yeah, it is everybody!
Copy !req
685. —yet revealing—
Copy !req
686. You need to lead
this business.
Copy !req
687. —staff meeting—
Copy !req
688. Naomi, I clearly
need two seconds.
Copy !req
689. Ramsay knows heneeds to help Colleen and Naomi
Copy !req
690. take charge of the restaurant.
Copy !req
691. I need to make sure
the service starts
Copy !req
692. to go the way we want it.
Copy !req
693. And he begins byassigning the owners new rules
Copy !req
694. for tonight's dinner service.
Copy !req
695. I want you expediting.
Copy !req
696. And I want you working
with these two.
Copy !req
697. Boss in the kitchen, and bossin the front of the house.
Copy !req
698. I'm very anxious right now.
Copy !req
699. It was a long time
ago since I spent
Copy !req
700. a night in the dining room.
Copy !req
701. You've got to show mequickly why you own this place
Copy !req
702. and what it means to you.
Copy !req
703. We'll all meet in
half an hour, yeah?
Copy !req
704. - Okay.
- Let's go.
Copy !req
705. Time
for some changes, yes?
Copy !req
706. Chief Ramsay
has also added a special
Copy !req
707. to tonight's menu,
giving a modern spin
Copy !req
708. to an American classic.
Copy !req
709. Let's start off
with some sliders,
Copy !req
710. fun and bite size, yeah?
Copy !req
711. That is 1,000 miles away
from the bomb burger.
Copy !req
712. Yeah.
Copy !req
713. Have a taste.
Copy !req
714. - How's that?
- Perfect.
Copy !req
715. Try and chew it
before you swallow, yes?
Copy !req
716. Easy.
Copy !req
717. We have a slider special, which I think they're
Copy !req
718. going to sell out the door.
Copy !req
719. Starting to feel
like this restaurant
Copy !req
720. has taken a turn for the better.
Copy !req
721. No texting.
Copy !req
722. Sorry.
Copy !req
723. No, no, no, no, no, no.
Copy !req
724. What happened?
Copy !req
725. Who were you texting—
salon, hair, nails?
Copy !req
726. I got blasted text messaging.
Copy !req
727. Run your business tonight.
Copy !req
728. And let's make one big stepin the right direction.
Copy !req
729. OK?
Let's go.
Copy !req
730. How are you?
How many?
Copy !req
731. Four.
Copy !req
732. You're welcome.
Copy !req
733. How are you?
Copy !req
734. Two?
Copy !req
735. As word of ChefRamsay's visit spreads—
Copy !req
736. You can have a seat here.
Copy !req
737. I'll bring your
menus right over.
Copy !req
738. This once
quiet restaurant is even
Copy !req
739. busier than the previous night.
Copy !req
740. Your menus will be right out.
Copy !req
741. I have no more menus.
Copy !req
742. I just— I really
need menus for 15.
Copy !req
743. Do you want to take the orderon 11 so I can grab those menus?
Copy !req
744. You have to wait for a menu?
Copy !req
745. That's crazy.
Copy !req
746. Why is it so slow?
Copy !req
747. We only have 13 menus.
Copy !req
748. We only have how many?
Copy !req
749. 13.
Copy !req
750. You can have a
seat right here.
Copy !req
751. Your menus will be right out.
Copy !req
752. 50 seats and 13 menus—
Copy !req
753. it just has to run out
on number 13, right.
Copy !req
754. I just wanted to hide.
Copy !req
755. There was people
at the door, and I
Copy !req
756. was under so much pressure.
Copy !req
757. We don't have enough moneyto print any more menus,
Copy !req
758. so we had what we had.
Copy !req
759. 13 menus— you're kidding me.
Copy !req
760. I told you
it was hell here.
Copy !req
761. Yeah, you're right.
Copy !req
762. It's not far from hell.
Copy !req
763. Naomi, sit those customers down.
Copy !req
764. We ran out of menus.
Copy !req
765. OK, I'd much rather theysit down with no menu than
Copy !req
766. stand in the corridor
staring at you.
Copy !req
767. OK, sure.
Copy !req
768. As soon as they'refinished with those menus,
Copy !req
769. pass them onto the next table.
Copy !req
770. Mm hm.
Copy !req
771. Thank you.
Copy !req
772. Here you go.
Copy !req
773. After a slow startcaused by the menu shortage—
Copy !req
774. The trio as your meal?
Copy !req
775. Orders
are finally taken—
Copy !req
776. I'm gonna need
two more sliders.
Copy !req
777. —many of whichinclude Chef Ramsay's sliders,
Copy !req
778. which gets the evening
off on a positive note.
Copy !req
779. They said it was excellent.
Copy !req
780. I need sliders, mac andcheese, and crab cake out.
Copy !req
781. - OK.
- Uh, Colleen?
Copy !req
782. Yes?
Copy !req
783. You open up now.
Copy !req
784. Start getting the
team together, yeah.
Copy !req
785. I'm trying.
I'm trying.
Copy !req
786. And now we're
into dinner service.
Copy !req
787. The kitchen, led byColleen and her son Kevin,
Copy !req
788. are having a hard timekeeping up with the orders.
Copy !req
789. Table eight needs their food.
Copy !req
790. They've been waiting so long.
Copy !req
791. She knows everyone's
waiting a long time, OK.
Copy !req
792. What do you want me to do?
Copy !req
793. And the mood
in the dining room
Copy !req
794. is starting to turn.
Copy !req
795. I don't even remember
what I ordered.
Copy !req
796. If they don't make it
now, then we'll leave.
Copy !req
797. Food will
be out shortly.
Copy !req
798. Everything just snowballed.
Copy !req
799. I was doing the best
that I could do.
Copy !req
800. Table three has beenwaiting a really long time.
Copy !req
801. They're not waiting anylonger than these people.
Copy !req
802. But these tables
came in at 6:00.
Copy !req
803. Back off, please.
Copy !req
804. But you don't understand—
Copy !req
805. I understand.
Copy !req
806. Stop going in my ear and let me work.
Copy !req
807. All right,
all right, all right.
Copy !req
808. As Colleen beginsto get a grip of the kitchen
Copy !req
809. once again—
Copy !req
810. That's for table one.
Copy !req
811. —food slowly makesits way out to the dining room.
Copy !req
812. But the customers are
far from impressed.
Copy !req
813. Oh my god.
Copy !req
814. How gross is that?
Just send it back.
Copy !req
815. It's terrible.
Copy !req
816. Send it back.
Copy !req
817. They didn't like the calamari.
Copy !req
818. Excuse me.
Copy !req
819. Can I get this with like
a little less sauce?
Copy !req
820. Sure.
Copy !req
821. It's really
spicy, super spicy.
Copy !req
822. It was crazy.
Copy !req
823. He was like— less sauce.
Copy !req
824. You definitely just want tobury your head in the sand.
Copy !req
825. How much sauce do younormally put on that, Kevin?
Copy !req
826. About that much sauce usually.
Copy !req
827. Take a bite of that.
Copy !req
828. Tell me that's normal.
Copy !req
829. Yeah, it's normal.
Copy !req
830. Ugh.
Copy !req
831. Kevin, if that's
normal, you're abnormal.
Copy !req
832. Two caesarsalads going to table 12.
Copy !req
833. The the
mother and son team
Copy !req
834. are finally pushing food out.
Copy !req
835. Where does that go?
Copy !req
836. Hold on, hold on.
Stop, stop, stop, stop.
Copy !req
837. Stay there.
Copy !req
838. But a
disturbing dish catches
Copy !req
839. Chef Ramsay's watchful eye.
Copy !req
840. Look at that.
Copy !req
841. Just touch it.
Copy !req
842. A plate of vegetables—fingers going right through it.
Copy !req
843. This is the sorry state thatwe've got ourselves into.
Copy !req
844. If we're going to
continue serving that,
Copy !req
845. close your business.
Copy !req
846. Close it.
Copy !req
847. I wouldn't serve that to my dog.
Copy !req
848. Stop!
Copy !req
849. I wouldn't serve that to my dog.
Copy !req
850. Tonight's
dinner service
Copy !req
851. has been plagued with problems.
Copy !req
852. Stop going in my ear and let me work.
Copy !req
853. Send it back.
It's terrible.
Copy !req
854. They didn't like the calamari.
Copy !req
855. But this
last broccoli dish—
Copy !req
856. Look at that.
Copy !req
857. —was the last
straw for Chef Ramsay.
Copy !req
858. If we are going to
continue serving that,
Copy !req
859. close your business.
Copy !req
860. Close it.
Copy !req
861. Teresa, could you
deliver that for me?
Copy !req
862. Stop, stop.
Copy !req
863. Don't send anything else.
Copy !req
864. Close it!
Copy !req
865. We're closed.
Copy !req
866. You're closed?
Copy !req
867. Can I get a waitress
over here please?
Copy !req
868. I'm sorry.
Copy !req
869. We're not serving anymore.
Copy !req
870. Tonight was terrible.
Copy !req
871. Tonight was a
nightmare.
Copy !req
872. I don't want to
face Chef Ramsay.
Copy !req
873. I don't want to
face my employees.
Copy !req
874. I just wanted
everybody to go away,
Copy !req
875. because it was horrendous.
Copy !req
876. OK, tonight was ridiculous.
Copy !req
877. Instead of making progress, wewent backwards more than I ever
Copy !req
878. thought was possible.
Copy !req
879. Tonight I realized
there's no way
Copy !req
880. this restaurant can survive—
Copy !req
881. unless there's a
dramatic change.
Copy !req
882. Tomorrow, from the
minute you arrive,
Copy !req
883. it's going to be changeafter change after change.
Copy !req
884. Get ready for that.
Copy !req
885. - Agreed?
- Agreed.
Copy !req
886. Yes.
Copy !req
887. Goodnight.
Copy !req
888. We just lost our way.
Copy !req
889. I'm hoping Chef Ramsaycan put us back on track.
Copy !req
890. Chef Ramsay knows thatthis dysfunctional restaurant
Copy !req
891. needs a massive
overhaul in order for it
Copy !req
892. to have any chance of surviving.
Copy !req
893. So he goes to work immediatelyafter the staff leaves,
Copy !req
894. working through the
night to get Classic
Copy !req
895. American a dramatic makeover.
Copy !req
896. Hi, good morning.
Copy !req
897. Good morning.
Copy !req
898. Are you ready to see
your new restaurant?
Copy !req
899. - Yes.
- Yes?
Copy !req
900. OK, guys.
Let's go.
Copy !req
901. The new Classic
American— come in.
Copy !req
902. Oh my god.
Copy !req
903. Come in, come in.
Copy !req
904. Beautiful.
Copy !req
905. Wow.
Copy !req
906. Holy.
Copy !req
907. Oh my god.
Copy !req
908. Come in, come in.
Copy !req
909. Colleen, come in.
Copy !req
910. Gone is the old country
style whatever it was.
Copy !req
911. And welcome to the
new Classic American.
Copy !req
912. Beautiful, light, vibrant.
Copy !req
913. What do you think, Colleen?
Copy !req
914. Talk to me, darling.
Copy !req
915. Are you happy?
Copy !req
916. I'm jumping out of my skin.
Copy !req
917. This is more than
I could imagine.
Copy !req
918. And it's nice to have tears ofhappiness instead of sadness.
Copy !req
919. It's beautiful.
Copy !req
920. Naomi,
what do you think?
Copy !req
921. Looks great.
Copy !req
922. We got rid of those
horrendous tablecloths.
Copy !req
923. Now we've got some vibe, somelightness and excitement.
Copy !req
924. This place is going to beso busy you won't have time
Copy !req
925. to start hand writing tickets.
Copy !req
926. You're going to need
to work with something
Copy !req
927. that is from the 21st century.
Copy !req
928. And in here, this is
a state of the art
Copy !req
929. POS system installed by Halo.
Copy !req
930. It's absolutely amazing—stock control, price check.
Copy !req
931. Dom, those arguments about—
Copy !req
932. I'm going for bread, needchicken, need ground beef—
Copy !req
933. it's all in there.
Copy !req
934. Good.
Copy !req
935. Gordon got us this
awesome computer.
Copy !req
936. It does everything but
wipe your ..
Copy !req
937. I'm afraid to touch it.
Copy !req
938. I'm gonna break it.
Copy !req
939. OK, there's one more thing.
Copy !req
940. I need you to come outside.
Copy !req
941. Here.
Copy !req
942. There we are.
Copy !req
943. Look that beautiful color.
Copy !req
944. Nice.
Copy !req
945. Wow.
Copy !req
946. Beautiful.
Copy !req
947. What do
you think of the sign?
Copy !req
948. - I love it.
- It's great.
Copy !req
949. It stands out.
Copy !req
950. It stands out.
Copy !req
951. The first time, I drove past it.
Copy !req
952. I couldn't even see the logo.
Copy !req
953. We can see it now.
Copy !req
954. Now stands out.
Copy !req
955. What do you think?
Copy !req
956. I love this color.
I love it.
Copy !req
957. Good.
Copy !req
958. Thank you.
Copy !req
959. I haven't felt this
good in a long time.
Copy !req
960. This is the Fresh Start
we've been waiting for.
Copy !req
961. There's more good news.
Copy !req
962. We have a menu for
every frickin' table.
Copy !req
963. Yes.
Copy !req
964. Now, gone are the 75 items.
Copy !req
965. Yeah, seriously.
Copy !req
966. I love this menu.
Copy !req
967. It's nice, clear.
Copy !req
968. We needed menus really bad.
Copy !req
969. Ahh, I'm really happy.
Copy !req
970. Now, let's have a
look at the new menu—
Copy !req
971. classic American dishes
done brilliantly well.
Copy !req
972. We've got a wedge
salad, vibrant.
Copy !req
973. Slider trio, turkey beef andchicken— delicious, yeah.
Copy !req
974. Yeah, chef.
Copy !req
975. Turkey Swiss club, wonderful.
Copy !req
976. The Classic American burger—
Copy !req
977. your burger, the bomb, has gone.
Copy !req
978. Yeah.
Copy !req
979. Hallelujah.
Copy !req
980. I swear to God— who needsa pig in the backyard
Copy !req
981. when you've got Dom?
Copy !req
982. Big, deep breath.
Copy !req
983. Dom, save some for thestaff, will you please, yeah?
Copy !req
984. Uh huh.
Copy !req
985. OK, dig in.
Copy !req
986. It's so good.
Copy !req
987. Mmm.
Copy !req
988. Kev, if you can
cook all this like this,
Copy !req
989. we won't have a problem.
Copy !req
990. The menu is cool.
It's exciting.
Copy !req
991. There's a lot of new stuff.
Copy !req
992. It looked awesome, and
they tasted even better.
Copy !req
993. Did you eat this?
Copy !req
994. Gotta try the corn dog.
Copy !req
995. I loved the new menu.
Copy !req
996. It was easy.
Copy !req
997. It was fresh.
Copy !req
998. It was a lot of new things.
Copy !req
999. I'm excited.
Copy !req
1000. I just bit
my tongue, oh man.
Copy !req
1001. I just want to saysomething, and I'm gonna cry,
Copy !req
1002. but I can't help it.
Copy !req
1003. The Last couple days
have been really rough.
Copy !req
1004. But we pulled through it.
Copy !req
1005. And I know you have
to lead by example,
Copy !req
1006. and somewhere along
the line we got lost.
Copy !req
1007. And I just want to apologizefor that and say, you know,
Copy !req
1008. I've gotten a lot of clarityover the last couple of days.
Copy !req
1009. And in order for
anything to work,
Copy !req
1010. you have to have a leader.
Copy !req
1011. And you have to have
a strong leader,
Copy !req
1012. because if you don't haveleadership, you can't function.
Copy !req
1013. We're family.
Copy !req
1014. But we have a business to run.
Copy !req
1015. So those two things
need to be separated.
Copy !req
1016. And we will, I promise you, show you the leadership that you
Copy !req
1017. need to do your job, OK?
Copy !req
1018. It's the moment I've
been waiting for.
Copy !req
1019. It's a new beginning for myselfas an owner of a business,
Copy !req
1020. first and foremost.
Copy !req
1021. I love everybody here.
Copy !req
1022. So from this point
on, we're good, OK?
Copy !req
1023. I never saw Colleenwith that kind of energy.
Copy !req
1024. That was a shock.
Copy !req
1025. And it's a good feeling.
Copy !req
1026. I think I'm done
yelling at people.
Copy !req
1027. It's time for me to change too.
Copy !req
1028. Chef Ramsay handed this to us.
Copy !req
1029. And it's on our shouldersto make this work.
Copy !req
1030. We're both going
to take the reins,
Copy !req
1031. and we're going to be in
control of this again.
Copy !req
1032. Coming up— theymay have all the right tools.
Copy !req
1033. Diners standing in the diningroom waiting to be sat down.
Copy !req
1034. But will the staff—
Copy !req
1035. Are yousmoking cigarettes out there?
Copy !req
1036. —and the owners—
Copy !req
1037. Ugh, all over the place— come on, guys.
Copy !req
1038. —make this
relaunch a success?
Copy !req
1039. You've got to keep on driving.
Copy !req
1040. —or a
disappointing disaster?
Copy !req
1041. Get out there!
Copy !req
1042. That's next
on Kitchen Nightmares.
Copy !req
1043. Inspired by the new decorand the upgraded menu,
Copy !req
1044. the staff is eager to getready for the grand reopening.
Copy !req
1045. Let's have some
fun tonight, guys.
Copy !req
1046. You know it.
Copy !req
1047. The
owners have decided
Copy !req
1048. to split responsibilities, with Naomi
Copy !req
1049. taking control of the kitchen—
Copy !req
1050. You want
to cut your rolls.
Copy !req
1051. I guess I
could cut some, right?
Copy !req
1052. Yeah.
Copy !req
1053. —and Colleen leadingthe staff in the dining room.
Copy !req
1054. If you need something,
take a deep breath.
Copy !req
1055. Ask for help.
Copy !req
1056. OK?
Copy !req
1057. Everybody good?
Copy !req
1058. All right, let's go.
Copy !req
1059. Open in five
minutes, guys, yes?
Copy !req
1060. - Kevin, are you ready?
- Ready.
Copy !req
1061. Good man.
Copy !req
1062. I cannot wait for that
first order to come
Copy !req
1063. through on that machine.
Copy !req
1064. I need to smoke
before we do this.
Copy !req
1065. Yeah.
Copy !req
1066. Tonight is a very
big night, I feel.
Copy !req
1067. And I'm a little nervous.
Copy !req
1068. Dude, you got a lighter?
Copy !req
1069. Yeah.
Copy !req
1070. Guys, there's people
at the front door.
Copy !req
1071. There's nobody
here to greet them.
Copy !req
1072. Come on.
Copy !req
1073. Where are the girls?
Copy !req
1074. No now.
Copy !req
1075. Ladies,
where's Ashleigh?
Copy !req
1076. - Get out there.
- No.
Copy !req
1077. Yes!
Copy !req
1078. Are yousmoking cigarettes out there?
Copy !req
1079. Yeah.
Look at me.
Copy !req
1080. No, stop. Are you smoking cigarettes?
Copy !req
1081. We were.
We didn't—
Copy !req
1082. OK, well let me
tell you something.
Copy !req
1083. Let me tell you somethingreally important.
Copy !req
1084. Diners are standing
in the dining
Copy !req
1085. room waiting to be sat down.
Copy !req
1086. And look at the time.
Copy !req
1087. We opened up five minutes ago.
Copy !req
1088. Come on, guys.
Copy !req
1089. They didn't ask anybody ifthey could take a smoke break.
Copy !req
1090. They know that service
is about to begin.
Copy !req
1091. They should have been ready.
Copy !req
1092. With the restaurantquickly filling up—
Copy !req
1093. The server will
be over shortly.
Copy !req
1094. —the waitressesrush to redeem themselves.
Copy !req
1095. Do we see any delicious
appetizers we want?
Copy !req
1096. Can we get you somethingto drink to start?
Copy !req
1097. And Chef Ramsaylooks to the owners
Copy !req
1098. to finally provide
the much needed
Copy !req
1099. leadership at Classic American.
Copy !req
1100. Naomi, I need a leader.
Copy !req
1101. Cooking and talking
at the same time
Copy !req
1102. is the hardest thing
in the world to do.
Copy !req
1103. When you get it right,
it's harmony, yeah.
Copy !req
1104. I want to hear it tonight, OK?
Copy !req
1105. Colleen and I had
always just blended in.
Copy !req
1106. But it's time to stand out now.
Copy !req
1107. And it's on our shouldersto make this work.
Copy !req
1108. Rudy, you're up.
Copy !req
1109. I need a mac and cheese
bite and a corn dog.
Copy !req
1110. Kevin, you got a classic burger.
Copy !req
1111. OK.
Copy !req
1112. Two orders of wings all day.
Copy !req
1113. Got the wings.
Copy !req
1114. Excellent, nice— keep
it going, guys, yes?
Copy !req
1115. Yeah.
Copy !req
1116. Yes.
Copy !req
1117. Naomi's
newfound confidence
Copy !req
1118. has the kitchen humming.
Copy !req
1119. Get it goin'!
Copy !req
1120. Order up,
Ashleigh, table eight.
Copy !req
1121. Thank you.
Copy !req
1122. And orders areflying out of the kitchen.
Copy !req
1123. Meanwhile—
Copy !req
1124. Welcome.
Copy !req
1125. My name is Colleen.
Copy !req
1126. I'm one of the owners.
Copy !req
1127. —Colleen has
stepped up in her role
Copy !req
1128. as floor manager.
Copy !req
1129. Table six isadding a shrimp appetizer.
Copy !req
1130. Oh, the ladies— my
table, table seven.
Copy !req
1131. Yes, but their
food is already in.
Copy !req
1132. So you have to let
the kitchen know that.
Copy !req
1133. OK.
Copy !req
1134. It was really good
to see Colleen
Copy !req
1135. actually step up and tell uswhat to do and be the leader.
Copy !req
1136. Take the meatloaf out.
Copy !req
1137. Pulled port, right
away— let's go.
Copy !req
1138. Surprisingly, we got
off to a good start,
Copy !req
1139. I mean a really good start.
Copy !req
1140. But based on the performance of this kitchen over the last 10
Copy !req
1141. years, I'm not holding out—
Copy !req
1142. not yet.
Copy !req
1143. All right— Kevin, turkey burger with onion rings.
Copy !req
1144. Just put it up.
Copy !req
1145. Guys, guys, look.
Copy !req
1146. I'm not going tosend that there.
Copy !req
1147. You bust your ass like thatto create fantastic food.
Copy !req
1148. You don't serve it on plates with crap underneath.
Copy !req
1149. Look, all over the
place, come on.
Copy !req
1150. I cannot afford for you to take your eye off the ball now,
Copy !req
1151. please, yeah.
Copy !req
1152. See that?
Copy !req
1153. I was nervous and I wastrying to get in the zone.
Copy !req
1154. This is where all themistakes start to happen.
Copy !req
1155. You've got to keep
on driving, yeah.
Copy !req
1156. - I know, yes.
- Come on.
Copy !req
1157. Keep it going.- But we'll all pull together.
Copy !req
1158. And we'll all step up.
Copy !req
1159. And we'll get past it.
Copy !req
1160. Just wash the bottom
of the plates for me.
Copy !req
1161. There's nowhere else
to move but forward.
Copy !req
1162. There
you go, excellent.
Copy !req
1163. Table nine.
Copy !req
1164. After looking
after a small hiccup,
Copy !req
1165. this kitchen led by Naomiis back in its groove—
Copy !req
1166. How is everything?
Copy !req
1167. Excellent.
Copy !req
1168. Good, you like
it, good choice?
Copy !req
1169. —and
delivering high quality
Copy !req
1170. dishes that are striking
a chord with customers.
Copy !req
1171. How do we like everything?
Copy !req
1172. Absolutely delicious.
Copy !req
1173. I'm glad.
Copy !req
1174. - We'll back for more.
- All right.
Copy !req
1175. Trust me.
Copy !req
1176. OK.
Copy !req
1177. As dinner windsdown and happy customers
Copy !req
1178. leave the restaurant—
Thank you.
Copy !req
1179. See ya later.
Copy !req
1180. Bye.
Copy !req
1181. —it is clearthat these two owners, under
Copy !req
1182. the guidance of Chef Ramsay—
Copy !req
1183. Stay together, guys.
Copy !req
1184. Stay together.
Copy !req
1185. —have justmade the greatest comeback
Copy !req
1186. in Kitchen Nightmares history.
Copy !req
1187. How are we doing, guys?
Copy !req
1188. Where are all the tickets?
Copy !req
1189. We've cleared the board.
Copy !req
1190. Colleen, the place is full.
Copy !req
1191. The board is clear.
Copy !req
1192. The customers are happy, yeah.
Copy !req
1193. Come on, keep it going— yeah, behind everyone, all the way.
Copy !req
1194. Watching the customersenjoying what they were eating,
Copy !req
1195. that's what you're here for.
Copy !req
1196. That's why you bust
your ass, you know.
Copy !req
1197. From this point on,
it's a new beginning.
Copy !req
1198. Goodnight.
Copy !req
1199. Thank you very much.
Copy !req
1200. OK, let's be honest.
Copy !req
1201. This has been a verydifficult turnaround, yeah.
Copy !req
1202. But you all pulled off
a fantastic service.
Copy !req
1203. Congratulations!
Copy !req
1204. Thank you.
Copy !req
1205. Amazing.
Copy !req
1206. Colleen, how does it feel?
Copy !req
1207. It felt great.
Copy !req
1208. I'm proud of each and
every one of them.
Copy !req
1209. Everybody worked hard.
Copy !req
1210. Yes.
Copy !req
1211. And Naomi, hearing your voicecalling, commanding, assertive
Copy !req
1212. is really important becauseit just puts that discipline
Copy !req
1213. across the line.
Copy !req
1214. And more importantly,
you're good at it.
Copy !req
1215. Colleen, Naomi,
this restaurant has
Copy !req
1216. every potential to
really, seriously become
Copy !req
1217. a huge success.
Copy !req
1218. Do not start dropping
your standard.
Copy !req
1219. - It means too much.
- Yes.
Copy !req
1220. - Well done.
- Thanks, chef.
Copy !req
1221. Well done.- Thank you.
Copy !req
1222. Well done.- Thank you.
Copy !req
1223. Come here, you.
Well done.
Copy !req
1224. Hug— oh, well done.
Copy !req
1225. I want to thank Chef Ramsayfor giving us this opportunity
Copy !req
1226. to start all over again.
Copy !req
1227. - It's a dream come true.
- You're on your way.
Copy !req
1228. Goodnight.
Goodnight.
Copy !req
1229. There's only one
word to describe
Copy !req
1230. what happened here tonight—
Copy !req
1231. and that's a miracle.
Copy !req
1232. I only hope that these
two former waitresses
Copy !req
1233. can finally achieve theirclassic American dream.
Copy !req
1234. Geez, 50
seats, 13 menus.
Copy !req
1235. me.
Copy !req
1236. After
Chef Ramsay left,
Copy !req
1237. Colleen and Naomi continuedto run Classic American
Copy !req
1238. like a well-oiled machine.
Copy !req
1239. Kevin, you need
two chickens on.
Copy !req
1240. Dom, maybe you should jumpon dishes for a little bit.
Copy !req
1241. All right.
Copy !req
1242. The owners alsoimplemented a loyalty system
Copy !req
1243. to reward repeat customers.
Copy !req
1244. These are punch cards, OK?
Copy !req
1245. At the end you get
your meal free.
Copy !req
1246. That's a great idea.
Copy !req
1247. Since then,
the staff is happy.
Copy !req
1248. I love this computer.
Copy !req
1249. I love it.Business is booming.
Copy !req
1250. We will be back.
Copy !req
1251. I guarantee that.
Copy !req
1252. And Classic
American looks poised
Copy !req
1253. to become a classic success.
Copy !req
1254. I feel alive.
Copy !req
1255. And it feels good to finallybe able to smile again.
Copy !req
1256. It's a new beginning.
Copy !req
1257. Next time on
Kitchen Nightmares—
Copy !req
1258. Throw it out!
Copy !req
1259. Get it together, Marcelo!
Copy !req
1260. —Gorden
returns to the scene
Copy !req
1261. of his greatest confrontations.
Copy !req
1262. Shut your mouth already!
Copy !req
1263. Get ready for
a night of surprises—
Copy !req
1264. Oh my god.
Copy !req
1265. —as Chef Ramseyfinds out what happened to—
Copy !req
1266. Disgusting.
Copy !req
1267. —the restaurantshe tried to save.
Copy !req
1268. Is business going well?
Do you still hate me?
Copy !req
1269. Is there any possibility thatyou may get back together?
Copy !req
1270. We will see it all— !
Copy !req
1271. —who is
living the dream,
Copy !req
1272. and who turned their kitchenback into a nightmare.
Copy !req
1273. Oh, come on.
Copy !req