Bar Rescue 5x9

1. The bar's failing because we're not all three on the same page

2. and we don't have each other's back.

3. The bar's failing, 'cause it's old.

4. No. It all starts from not showing up on time.

5. Should have never even bought the bar.

6. This year,

7. 6,500 failing bars nationwide

8. will close their doors for good.

9. If things don't change soon,

10. Tradewinds in Cotati, California

11. will become just another statistic.

12. In 2015, successful car salesmen, Dan Thompson

13. decided to go into the bar business

14. with family friend, Eric Loria.

15. I have been in the top one percent in the country,

16. in car sales.

17. It's four door. It's got a V-6 engine.

18. I wanted to create a financial future down the road.

19. Where when I get out of the car industry

20. I can become a daytime bartender.

21. And spend more time with my family on the weekends.

22. My name is Eric Loria.

23. And I am the co-owner of The Tradewinds bar.

24. I've been in the auto finance role

25. for 19 years now.

26. Seeking leadership for his new business,

27. Dan sought the help of his 27 year old stepson, Chase.

28. My stepfather came to me with this idea

29. of buying Tradewinds bar.

30. And they knew that I had been in the industry

31. since I was a teen, as a server and a bartender.

32. This is two-ounce pour,

33. so I estimate.

34. I decided to give Chase 20 percent of the bar.

35. He really had some managerial experience,

36. why would he not be able to manage a small local bar?

37. I slept through everything.

38. I realize now that he really didn't know

39. what he was doing as far as managing the bar.

40. Everything is relied on me.

41. I have to be there at all times.

42. - I have to be there everyday— - You work 20 hours a week!

43. It's what I've been doing since I was 18.

44. And you can call it an "I don't give a attitude.

45. It's more like for me, just feels like autopilot, cruise control.

46. He's become extremely irresponsible.

47. This is a business-related text.

48. I'm actually on Facebook right now.

49. We've had to hunt him down to find out where he's at

50. because the bar isn't open at 3:00.

51. Chase called in sick and now we find out he's at Hooters.

52. - Hey, are you guys open? - Customers come in,

53. they wouldn't have a clue to when we open up.

54. They'd ask, "What time do you guys open? 3:00, 4:00?"

55. They call it "Chase o'clock."

56. Fell back asleep.

57. So that's why I'm running a little late.

58. Our manager doesn't give a.

59. He's only 27 years old.

60. And you know, it's like giving a little kid

61. a key to the candy store.

62. And with no money of his own on the line,

63. and no one to answer to

64. Chase's negligent behavior

65. has caused the already struggling bar

66. to decline even further.

67. Aw, what the hell did this come from?

68. Chase was in charge of all the beer.

69. Yesterday, I had seven kegs empty at 11:00.

70. And it's coming in at room temperature.

71. I realize that he's a bit of a "spoiled child."

72. But I don't have a draft system that works when it gets busy.

73. It's absolutely ridiculous.

74. He's the face of the bar.

75. People love the kid. He'll bring in 40 people into the bar.

76. This bar should be doing triple

77. of what we're doing in sales.

78. With the lack of leadership and knowledge from its owners,

79. this bar, in the downtown heart of a college town,

80. has failed to attract the coveted college audience.

81. Tradewinds is not the cool place to be.

82. No identity to this bar.

83. No one knows what it wants to be.

84. Guys, he showed up for this birthday cake.

85. - Congratulations.

86. I'm more than a stepdad to Chase.

87. I've been in his life since he was three-and-a-half years old.

88. It's causing a big rift with my wife.

89. I'm very worried what's gonna happen to our family.

90. I feel like if we lose this bar,

91. it'll definitely drive a wedge

92. between Chase and I and my husband, Dan.

93. And I don't know if we can recover from that.

94. Now, Dan and Eric are $300,000 in debt

95. and Tradewinds is just a few months from closing.

96. I've got three of my own kids.

97. It's affecting my own personal life.

98. It's affecting my income at my other job.

99. This bar goes down, my life is screwed.

100. So Dan and Eric have decided

101. to pull back the doors, bust open the books,

102. and make a call for help, to "Bar Rescue."

103. You can't even open a door.

104. Well, here we are guys. Cotati, California.

105. So we're really in Sonoma Wine Country here.

106. Sonoma State University is a mile and a half down the road.

107. There's a lot of bars in this area.

108. It's very competitive.

109. Tradewinds has been around for about 50 years.

110. So the bar has a real long history to it.

111. But you wouldn't know it looking at it.

112. There's no curb appeal.

113. For the bar, Jon brings in mixologist, Rob Floyd.

114. His 20 year track record in the California bar scene

115. can improve any struggling cocktail program with style.

116. So this place on the inside, has no character, personality.

117. What does the word "tradewinds" even mean?

118. You think it would have a nautical theme.

119. Its interior is dated so much,

120. this bar is noncompetitive.

121. This bar will not succeed in this marketplace

122. if it doesn't make itself better physically.

123. Do you see a concept anywhere?

124. Zero. It just looks run down.

125. For the kitchen, Jon brings in Michael Ferraro.

126. This New York City chef

127. known for uniquely modern twists

128. on classic comfort foods

129. can jumpstart any culinary program.

130. So this bar was bought

131. by Dan and his partner Eric

132. about a year ago.

133. Dan is a car salesman.

134. And Eric is a car finance guy.

135. There's Dan.

136. Where's our lemon chopper?

137. You know where it is?

138. - Chase oughta know. - I think I saw it...

139. There's Eric.

140. They're each in the hole about $150,000.

141. I'm getting a little frustrated with Chase.

142. It's 9:00 and he's not even here.

143. Chase is Dan's stepson.

144. Chase is managing the bar for Dan and Eric.

145. Dan owns 40 percent of the bar.

146. Eric owns 40 percent of the bar.

147. - And they gave 20 percent of the bar to Chase. - Wow.

148. And Chase is the one who's supposed to be running the place.

149. - You'd think he'd be here already, right? - Right.

150. Hi, you've reached Chase...

151. Call me back.

152. Never can get a hold of you when I need to.

153. You know he saw the number right?

154. So this guy doesn't want to come to work,

155. but he wants to keep his 20 percent.

156. I need you down here, all right?

157. It's easy when you're playing with someone else's money.

158. It sure it.

159. Where's Chase?

160. There's Traci.

161. Traci is Chase's biological mom.

162. And Dan's wife. And she's the cook.

163. There's not a lot equipment. There's not much to cook.

164. And I'm not sure she knows how to cook.

165. But that's what you got, Mike.

166. - How're you doing, hon? - Good, good.

167. So there's April, she's a bartender.

168. She's been here for a while.

169. - My guy showed up.

170. Glad I showed up for this.

171. So there's Chase, he finally showed up.

172. How 'bout I pour a drink and join you?

173. So what I've did, guys,

174. is I wanted to come out of the gate

175. with a mini-stress test.

176. It's a Wednesday night,

177. the college crawl normally happens on Thursday night.

178. I juggled the crawl and made them come a night early.

179. Let's see if we can tell exactly

180. why one of the few bars in a college town

181. is actually failing.

182. Jon's group of 75 people enters the Tradewinds,

183. a 2,200 square foot bar

184. with a faulty draft beer system and no kitchen.

185. Holy.

186. What the hell? Where did you all come from, a bowling alley?

187. You better get behind the bar, bud.

188. But the beer away and get behind the bar.

189. Well, Sonoma State is a mile and a half down the road.

190. And that shuttle bus is just sitting there unused in the back.

191. There's a huge missed opportunity.

192. What— what would you guys like?

193. Gotcha.

194. The place is packed.

195. All right, did anybody even get a drink yet?

196. You want me to keep it open for you?

197. Close it out?

198. - Can't run cards. - All right, then tell them cash only.

199. Cash only, guys.

200. So what he should be doing

201. is taking credit cards and opening tabs.

202. So when he said "cash only,"

203. if you're in the bar and you don't have cash, you're gonna leave.

204. And how many college kids walk around with a ton of cash?

205. Um, energy drink, I know I need on my side.

206. Okay, I think we might be out of that, so...

207. I have no cold Corona on my side.

208. So, the POS system is down.

209. They're running out of things behind the bar.

210. - So that tells me the bar hasn't been stocked. - Right.

211. Do you guys have like a cocktail menu

212. or something I can get?

213. Unfortunately, I do not have a cocktail menu.

214. Okay, do you wanna just do like a shooter or a shot or something?

215. CPRs, those are a really good shot.

216. - Crown, peach schnapps... - I'll do a CPR.

217. A CPR is what she ordered.

218. Strong, disgusting...

219. Aw.

220. Look at the beer going down the drain.

221. Oh, man, that's 40, 50 percent of the beer.

222. Do you have a towel? Chase let me see your towel.

223. - He's still going. - Still doing.

224. If that was your draft beer system,

225. would you pull a second beer

226. or would you say, "86 draft beer,

227. - we can't serve that." - No.

228. Put ice in the thing.

229. They poured half the keg down.

230. I haven't seen one bit of food go out.

231. I have popcorn at the moment.

232. That's the free food that they're giving out.

233. What produces revenue?

234. Here.

235. Here.

236. I gotta step out. I gotta step outside real quick or something.

237. I've leaving right now. I'm going across the street.

238. Like, you guys gotta handle this now.

239. It's a madhouse back there.

240. We're out of a lot of our product,

241. our beer's are pouring half-foam.

242. We can't even get though it.

243. This is just a nightmare right now.

244. Right, I gotta take off. This is bull.

245. Right now, he's walking away like a loser.

246. He's leaving.

247. Where's he going?

248. I had to get out of there. I need a shot.

249. - He went across the street. His bar is packed.

250. You did every bar owner's dream.

251. You packed their place on a Wednesday night.

252. And it's a disaster within ten minutes.

253. Hey, why can't you just stay at our bar?

254. Every night he has to go somewhere else.

255. Why don't you go back over there and do it?

256. Eric, you get him over there. I'm not gonna deal with this. I'm gonna go home.

257. I think I'm just gonna grab my sweatshirt and go.

258. - What are you doing? - Chase: Go inside, go inside. If you need me, come get me.

259. This is frickin' absurd.

260. Instead of tending to their fully packed bar,

261. these owners are running all over the place

262. to try to convince their own bar manager to come to work.

263. I'm going in.

264. - Good luck, Jon. - Wow.

265. - Eric. - Mr. Taffer.

266. - Nice to meet you. - Nice to meet you, too.

267. A real calamity tonight, huh?

268. Yeah, you could call it that. Yes.

269. - Dan? - Dan.

270. Now, who's supposed to be running this bar?

271. Chase is supposed to be doing the day-to-day,

272. managerial operations.

273. - And you own 40 percent. - Correct.

274. - Dan owns 40 percent. - Eric: Right.

275. - And Chase owns 20 percent. - Right.

276. - So you guys put up the money? - Dan: 300 grand.

277. - How much money did Chase put up? - He didn't put in a dime.

278. He's gonna earn his way into it.

279. How has he earned his way so far?

280. - Eric: It's miserable. - So if you call him, he won't pick up the phone?

281. - No. - Do you know where he went?

282. - He went to our competition. - He needs guidance. He needs direction.

283. And me and him are like a father-son

284. I need someone to get to him,

285. and explain that this not a charity business.

286. Take control of this. Are you lazy?

287. I'm not lazy.

288. What the hell do I do?

289. You're standing behind the bar

290. dumping your beer down a drain, right?

291. And Chase is across the street sticking it up your ass.

292. If you take control of this, I'll fix it.

293. But if you don't take control of it,

294. he's screwed.

295. - Can you commit to him that you will. - Yes, I am.

296. Well, then get your frickin' stepson in line

297. and turn this into a business

298. and I'll teach you how to make money.

299. And make him do something about it.

300. Don't lose your house and stand there and say nothing.

301. That makes you as big an idiot as him.

302. Go talk to your son.

303. Turn this into something I can work with, Dan.

304. Hey! We need to have a long talk.

305. We gotta figure this thing out, man.

306. - Because this is just getting on too long. - Yeah, well...

307. - You left everybody deserted in there. - Yes, I did.

308. - You took off out here. - Absolutely.

309. And it's just not okay anymore.

310. We need to treat it as a business

311. and not a frat house.

312. Were you in the same bar as me?

313. 'Cause that was a show.

314. Guys, I don't know everything.

315. Okay, but you're the one that said, "I can do this."

316. It's not rocket science, it's something as simple...

317. - Not rocket science? - ... as putting it together—

318. - How 'bout you guys go do it then? - Dan: Let me finish.

319. We gotta run it like a business, dude.

320. It's just gone to hell. Maybe I can't run it right.

321. But if that's the case, then, fine.

322. I'll relieve myself of my duty and walk away and you guys can handle it.

323. Listen, I had— the whole idea was to do it with family.

324. I don't even care.

325. We all gotta get on either the same page or it won't work at all.

326. I'd love to find out if we can if we can—

327. not fix Chase, but fix all of us.

328. 'Cause he's not a bad kid.

329. But I cannot go further the way things are going.

330. I'm hoping that Dan has pulled Chase into line

331. so that I can actually go to work today.

332. Does Chase want to be here or not?

333. Should he be here or not?

334. Today, I've gotta figure that out.

335. I gotta try to save Eric's investment.

336. I guess we didn't get a chance to meet you last night.

337. - So, hi. - Daniell: Hi.

338. - How do you do? I'm Jon. - Jon, very nice to meet you.

339. Nice to meet you too. Your name is?

340. - Jason. - Jason, pleasure.

341. - Now, what do you do here, Jason? - Bartend.

342. - Okay. - My name's Daniell.

343. Hi, Daniell. And what do you do here?

344. I'm a bartender.

345. - Hi. Hi, Traci. - Traci.

346. - Wife and mom to Chase. - Gotcha.

347. - So you're Chase's mom. - Correct.

348. - And Dan's wife. Okay. - Dan's wife.

349. What do you do here? Do you help out at all?

350. I do a little bit of bartending, I serve food.

351. Okay. So the two of you guys got together,

352. - bought the bar about a year ago. - Dan: Correct.

353. And then guys each put up how much money?

354. - 150. Each. - Jon: 150 each.

355. - Then how much of the bar do you own, Dan? - 40 percent.

356. - Jon: And how much do you own? - 40 percent.

357. So where's the other 20 percent?

358. - That would be with Chase. - Chase.

359. Okay. You own 20 percent of the $300,000 business.

360. You're sitting with equity of 60 grand.

361. - 60 grand, yeah. - Now, did you put up any dollars?

362. - No. - So, what was your responsibility

363. when the bar opened, then?

364. My responsibility was to do the labor hours

365. and eventually that would pay off my percentage.

366. - Okay, so sweat equity we would call it. - Sweat equity, yeah.

367. Okay. So you guys put up the money.

368. - And now your stepson is gonna run the business... - Yes.

369. - ... for both of your investments. - Correct.

370. So, Dan, when you bought the bar,

371. - were you making money? - No.

372. Has there ever been a month that you didn't put money into it?

373. No.

374. What happens if this bar closes?

375. Everything I've worked for

376. in my whole life is gone.

377. - Jon: So your life is going up in smoke? - Absolutely.

378. I come in here last night,

379. where was Chase, your managing partner?

380. Uh, across the way taking shots.

381. Walked across the street and had a drink.

382. Two.

383. - What does that make you? - Chase: One lousy person.

384. I did what I felt was the best for me.

385. He just, he does what he wants to do.

386. He comes and goes however he pleases.

387. How often? How often does that happen?

388. - I couldn't give a number. - You can give me a number.

389. I think that once I proved myself

390. as holding my own behind the bar,

391. he basically became absent.

392. I don't know what he does.

393. He says, "I'll come back at a certain time,"

394. but if shows up, he shows up.

395. Why?

396. A moment of weakness, I gave up and...

397. got frustrated.

398. - So you let them invest the money. - Yep.

399. What did he tell you, he was gonna take care of things, wasn't he?

400. He's had previous experience.

401. He was promoted to a manager position

402. where he had several people working below him.

403. It looked like he was perfectly qualified

404. to handle a smaller venue such as this.

405. - He might have the experience to do this job. - Correct.

406. But he's lazy and doesn't care.

407. That's the difference.

408. How do you feel about your son when you hear that, Traci?

409. It breaks my heart. My husband and my son, Chase, are always at odds

410. and it's tearing my family apart.

411. I'm stuck in the middle.

412. Why are you stuck in the middle?

413. I feel like if I say something—

414. I'm his mother, so I don't have much merit with him.

415. So would you rather he be irresponsible than say something?

416. I want him to step up and show what he can do.

417. I know what he can do.

418. So what middle are you stuck in?

419. You're not stuck in a middle.

420. You've chosen to watch your son fail and do nothing about it.

421. Well, when I want to speak up, I'm told not to say anything.

422. - By who? - By Dan. Dan says he'll handle it.

423. - Why would you do that? - I care about him and I see the upside of him.

424. - And I saw his potential. - And you picked family over finances.

425. And if you don't change that,

426. I can build you the frickin' Taj Mahal, Eric, you're.

427. He walks into work, what was the first thing you did when you walked in?

428. I opened a beer.

429. He doesn't care anymore.

430. You're the owner of this place. You're an example.

431. He can show up an hour late,

432. not show up at all,

433. there's no repercussions for his negative actions.

434. None whatsoever.

435. You drink, you don't show up,

436. you don't respond to my text messages, you don't call.

437. It's an absolute slap in the face.

438. And then when I have to write those checks

439. to offset the losses, it hurts me even more.

440. I still have to work so I can not only pay my own bills,

441. I have to make sure that bills get paid here

442. so the place doesn't get shut down.

443. I don't have a day off.

444. You got this for free, man.

445. You're coming off like a spoiled kid right now.

446. Got a free present. And you know,

447. you're done playing with it,

448. so now you're just gonna discard it

449. and go to the next one

450. and leave him with the mess.

451. I don't really care.

452. You either give up the stock or you give up the money?

453. But you are not gonna walk out of here with this stock

454. doing what you're doing.

455. Not with me here, you're not.

456. So, what do you say, Chase?

457. Do you even want to be here?

458. - You ready to change that? - Absolutely.

459. What I want, Jon, I want to run a successful bar.

460. Something that I can be proud of.

461. He needs to go on probation.

462. I'll give you one night to get your act together.

463. After that, it is a sole decision of Eric.

464. If Eric says he has not performed,

465. his stock goes to Eric.

466. Either you'll own nothing,

467. or you will stay and he will trust you again.

468. - That sounds like a great idea. - Jon: Doesn't it?

469. Yep, absolutely.

470. And Eric, you need to hold yourself accountable

471. by making decisions and speaking up as a leader.

472. This is not a family choice, it's a financial choice.

473. - Fair? - Understood.

474. Tonight, everything relies on you.

475. I maybe allowed my son to get away with stuff

476. normally that I shouldn't have.

477. But I'm hoping that he'll grow up.

478. I'm not just gonna let him write his own ticket.

479. I got a couple experts to help me.

480. So let me bring them in.

481. Rob Floyd is one of my favorite mixologists in the country.

482. Mike Ferraro operates restaurants in New York City.

483. Nobody is better at producing food

484. in small spaces than Michael is.

485. Okay, are you guys ready to go to work?

486. - Yes. - Jon: Okay, let's go to work.

487. What I saw last night

488. was unimpressive to say the least.

489. If Tradewinds is going to appeal to the college market,

490. they need to have a cocktail program

491. that's unique and fun.

492. So I'm going to introduce some new cocktails

493. the other local bars don't offer.

494. And I'm going to focus on Chase's ability

495. to become a true bar manager.

496. All right, guys. Let's get started.

497. So we're gonna do our take on a Mai Tai.

498. And a Mai Tai, if I'm not mistaken,

499. was invented in the East Bay, in Oakland.

500. Exactly, this is ours.

501. This is a San Francisco area cocktail.

502. Chase, can I have you jump up real quick?

503. - Absolutely. - We're gonna do the Mai Tai.

504. Okay.

505. 0.5 citrus here.

506. A little more. Perfect.

507. One ounce each of your rums, dark and light.

508. I do feel that I am a strong asset to this bar.

509. Perhaps I need to get a little more training.

510. There we go.

511. Our next drink, we're gonna make a spicy cocktail.

512. We're gonna use a little jalapeño.

513. Gonna go about three quarters guava and lemon juice.

514. Ounce and half tequila.

515. A little simple shake.

516. And our head up the whole time.

517. Garnish with jalapeño and a little twist of lemon.

518. That's delicious.

519. - Rob: We ready? - Daniell: Yeah.

520. - Jump on up. - All right.

521. Let's do it. Why'd you become a bartender?

522. I love being a "mama bear" and I love taking care

523. and I love being a hostess.

524. Perfect.

525. So it's 3/4, right, so you're good.

526. Lookin' about right.

527. - Then I have to fill it. - How much?

528. - One and a quarter? - One and a half.

529. - One and a half. - Daniell: One and a half.

530. Shake it with the glass towards you.

531. That is so not what I'm used to.

532. There you go and then when you're getting to the top

533. give it a slam.

534. - She was short on the first two ingredients she put in. - Chase: You'll get it.

535. Chase has a lot to learn to becoming a bar manager,

536. but at least we can see he's trying.

537. With more training, he and his staff can improve.

538. We're gonna learn a lot tonight, and we'll be able to see

539. if he can hit his stride in the stress test.

540. Listen, we're gonna be packed tonight.

541. We're gonna get after it. Let's give high-fives to everybody.

542. - Jason: All right. - Daniell: Boom!

543. We're really starting with the basics here.

544. Going from no food program whatsoever

545. to now having some great options for the customers.

546. So today, we brought in a TurboChef pizza oven

547. that's really small and compact.

548. Even though it's a small kitchen,

549. we're gonna come up with some really creative ways to use it.

550. All right, Traci.

551. It's a college town, rather than a pizza

552. that you would have to actually have to sit down for,

553. we're gonna do like little mini-calzones.

554. They're gonna be affordable,

555. they're gonna be something that you can eat quickly,

556. you can eat while standing.

557. And you can charge for it.

558. My true enjoyment is watching people enjoy my good.

559. I used to do a hot dog business and nacho cart.

560. I did that for about four years,

561. and I love new recipes, I like new challenges.

562. I'm gonna take pride in this

563. and this is going to be mine.

564. We're gonna do a grilled chicken calzone.

565. So here I have jack cheese.

566. Some fresh cilantro, some red onion,

567. roasted garlic oil, fold it over.

568. And then when the order comes in,

569. you pop it into your TurboChef.

570. About two to two and a half minutes later,

571. your order is gonna be up.

572. So, how is it working with your son and your husband?

573. It's been difficult.

574. My husband and I, it causes a constant rift between us.

575. - I love my son— - It has nothing to do with love.

576. - No. - This is a business.

577. And that's how it always needs to be looked at.

578. Yes.

579. Oh, that's good. Mm, that's really good.

580. - Tonight's gonna be hectic. - No pressure.

581. - Are we doing two wells? - That's a good question.

582. Uh, I don't— I don't understand what we're doing.

583. The purpose of a stress test is to indentify

584. all the weak spots in the business.

585. The center point of weakness in this bar is Chase.

586. Tonight we'll find out if Chase

587. will either step up or step out.

588. Here's the deal— Eric is managing the front of the house,

589. this part of the room, tonight.

590. Dan is gonna help behind the bar tonight.

591. You're our general manager.

592. You're all over the frickin' place. You with me?

593. I want you moving food, moving drinks,

594. managing the business. Be a GM, Chase.

595. - Ladies and gentlemen.

596. Welcome to Tradewinds. Come on in!

597. Welcome, welcome. Thank you guys for coming out.

598. Awesome, thank you for waiting.

599. Welcome to Tradewinds.

600. - Jon: How many are you making? - One at a time.

601. One at a time? So can you imagine

602. the 20th drink in, how long you're gonna wait?

603. Make everything three at a time, okay?

604. One, two, go. Next, one, two, go.

605. All right, ladies, are we interested

606. in any food tonight, by chance?

607. All right, you got it, ladies. Thank you.

608. Okay, so there's my drinks.

609. - So get those going. - Okay.

610. So how are they getting the food orders to you? Are they just writing them?

611. They're gonna write them down

612. and drop them off to me right here.

613. How are you gonna know where they go?

614. Well, I know the table numbers.

615. I need a chicken for table four.

616. - How many? - I just need one.

617. - Am I gonna cook one at a time? - Yeah, they want one.

618. I need three double coolers,

619. two double guavas,

620. - and a guava and cooler single. - Jason: Got it.

621. Did you order a calzone? There you go.

622. - I have three grilled chicken orders. - For what table?

623. - They're gonna go all the way to the far end of the bar— - Six. Six.

624. Oh, six, six.

625. - I need a passion. - I don't know— stop.

626. - Every time you talk to me... - All right.

627. I don't even know what I'm doing right now.

628. I know— I can't even read this.

629. All right, two guavas, two coolers.

630. - I'm gonna make yours right now. - Service, please.

631. Okay, all right. You need anything else?

632. Water? Okay.

633. - You got six chicken working, okay? - Right.

634. - You have them set up? - Uh, no.

635. - So let's set 'em up. - Don't have a heart attack.

636. - But it's here. - Thank you.

637. Thanks for being patient.

638. - You're frozen. What are you doing? - Um, frozen.

639. I need to do 11— I only have two pint glasses. That's a problem.

640. - You have three. - Well, yeah, I need to do 11.

641. Okay, so split them up.

642. Where did you put the slip for the— my table six.

643. Six? I never got six, I only got five.

644. - Has this gone out? - No.

645. Yo, Chase, how we doin'? Don't make 'em one at at time.

646. Make everything two or three at at a time, okay?

647. We'll be here all frickin' night.

648. We still haven't gotten to any of these people out here.

649. - So none of you guys have drinks here in the middle. - Nope.

650. - Chase, focus on the middle of the bar, will ya? - I'm coming right now.

651. There's no ice in there.

652. Let's bring it out, beautiful.

653. Who ordered— Did you guys order the calzone?

654. Eric, where is table four?

655. - How do they know where the food's going? - They don't.

656. - So Chase never set up an ordering system? - No.

657. - How 'bout the bar? - It's tough.

658. They got the blinders on

659. so they don't see other people on the bar.

660. So we have no organization,

661. no system at the bar,

662. because Chase wasn't engaged before,

663. we were never set up to succeed.

664. He may be working his ass off. We have no chance here, guys.

665. Still waiting for a guava and a cooler for table one

666. and a double for three.

667. Oh, Jesus.

668. Chase, can you tell me if I got five and six ready to go?

669. - Where's my double?

670. damn it.

671. Thank you guys so much for waiting.

672. Chase, I need you over here now.

673. System's not working now.

674. - The POS system is shut down completely. - I know, man.

675. - We have to ask if— - No, not even cash. Not even cash.

676. How am I supposed to do this

677. when I only have two pint glasses?

678. I'll work on that for you. Thank you, guys.

679. We've been waiting an hour.

680. People that have food, don't have drinks.

681. People that have drinks, don't have food.

682. No one has everything.

683. There is not one guest in this bar

684. that had a good experience. Not one.

685. She's been waiting in the far corner—

686. I know, you gotta go on that side first.

687. - 'Cause I'm getting his over here as well. - All right.

688. Chase, table one, there's nobody sitting there.

689. Table one? Did they get up and move.

690. - I need more glassware, please. - There's no more glassware.

691. - This is a cluster. - I need those three drinks.

692. I know, man.

693. - Jon: You gotta be. - Got a break, got a break, got a break.

694. You guys all right, you all right?

695. - It's in the ice? - Jason: Really?

696. Dude, you could kill somebody with that ice in the well.

697. Got a break. Got a break.

698. Dude, you could kill somebody with that ice in the well.

699. Gonna have to use one well for a while.

700. Sorry about the confusion and everything,

701. we're doing the best we can.

702. I need glassware, please.

703. - What did you order? - A spicy guava, double.

704. Spicy guava?

705. - I need one of each. That's all I need. - Chase: One of each? Okay.

706. - One of each, now. - All right, now.

707. - All right, here's the spicy guava. - Thank you.

708. And the cooler.

709. - You guys still don't have any drinks, right? - Still need drinks, yeah.

710. Okay.

711. Give me two of each.

712. - I'll be a runner, I'm not gonna take orders. - Okay, you got it.

713. - Are you done with there two? - Yeah.

714. Thank you.

715. - Here you go, guys. - Thank you.

716. Better for the big hands, big orders.

717. Chase has done a lot better this evening than he has in the past.

718. He's definitely stepped up.

719. But we need to have the tools

720. in order to do this effectively.

721. And we just simply don't have those tools.

722. Is there any reason in the world

723. why a bar with two bartending stations

724. and three or four bartenders behind the bar

725. - can't serve 60 people in 50 minutes? - No.

726. You got a problem, man.

727. - And tomorrow, we better solve it. - Yep.

728. Okay, let's wind this down

729. - so we can turn this around, okay? - I gotcha.

730. Hey, Chase. Let's finish up serving.

731. Uh, I got last drinks going out.

732. Last drinks going out.

733. Thanks for coming. Hope to see you guys back on Saturday.

734. That was a hell of an exercise.

735. What was your opinion on how Chase did today?

736. - His attitude was terrific. - Yes.

737. But I'm not going to make excuses for him anymore.

738. - He was supposed to be running the whole show. - Right.

739. He went back there and he basically stayed back there.

740. Yeah, I think we need to roll out

741. guidelines and procedures

742. and that might come from you and me

743. as guidance with him.

744. - And it's gonna require your end of it too. - Mm-hmm.

745. And I think with the right direction,

746. I think the bar can move forward.

747. - All right. - All right. Let's get some sleep.

748. Jon : This is a bar that's a challenge to remodel

749. because it's 51 years old.

750. So I wanted to create,

751. within the old Tradewinds space,

752. a cohesive identity that's still reflective of its history,

753. but sets it up for the future.

754. Something the college audience can relate to.

755. - Hey, guys. - Hi.

756. Now, you know, bars are about positioning.

757. And right now, you lack theme.

758. You lack substance.

759. When we take a look at your market,

760. one of the trendiest things in Northern California

761. are tiki, tropical bar concepts.

762. The first tiki bar in America,

763. Don the Beachcomber,

764. opened in Los Angeles in 1933.

765. Tiki bars in the States flourished after World War II

766. with returning veterans' interest in the South Pacific,

767. increased ease of international travel,

768. and the eventual statehood of Hawaii.

769. Directly influenced by Polynesian culture,

770. tiki bars became known for the rum based cocktail

771. and served as a tropical escape for patrons.

772. Tradewinds has been around for 51 years.

773. I respect that. I don't wanna change the name.

774. I have to turn Tradewinds into a brand

775. that says something.

776. The tropical theme, I think that it's actually pretty ingenious

777. because we're only about 11 miles away from the ocean.

778. Chef jumpstarts the food,

779. Rob jumpstarts the beverage program,

780. and I go to work on your building.

781. - Okay, you guys ready to get to work? - Thank you so much.

782. Okay. And I'd like to talk to you,

783. Eric and Danny for a minute or so.

784. Last night, Chase really stepped up in a lot of ways.

785. His attitude was there. He didn't drink.

786. So clearly he made a step forward.

787. But it's Eric's choice to determine

788. if Chase is gonna take over now or not.

789. - I saw a lot of good in Chase last night. - As did I.

790. The problem was that he went from a position

791. where everything was spelled out and lined out,

792. his job descriptions, at everywhere he went.

793. - But here— - No structure.

794. - No structure. - And that's right.

795. And without that structure,

796. he took it upon himself to make "his own rules."

797. - Or none. - Or none.

798. We're gonna need help with trying to build up procedures

799. and I'm gonna hold Chase accountable to holding to them.

800. I'm gonna leave you a checklist,

801. opening and closing things.

802. You're gonna put Chase back in control

803. and give him the key ring.

804. Is that what guys want to do?

805. With guidance.

806. He's responsible for the opening and closing

807. - of the bar every day. - Right.

808. He's responsible for the cleanliness

809. - within the four walls. - Yes.

810. The adherence to recipes and standards within the four walls.

811. - Right. - Yes.

812. So why don't we call him in here?

813. Let's see what he has to say.

814. Come on in, Chase.

815. What do you want to say to him?

816. That was the Chase that I wanted to see again.

817. And it gives me the confidence

818. you are able and willing to make a success.

819. - Very proud of you. - Thank you.

820. I want this to become a pattern,

821. not a one-day thing.

822. So let's agree to something.

823. In the four walls of that bar,

824. finances come before family.

825. - Yes. - Yep.

826. I guess, I let my fatherly instincts

827. unfortunately take over

828. and I enabled him with my wife

829. and we just let family come before business.

830. Sometimes it's easier to say, "Hey, it's my son, let it go."

831. - It's harder to beat you up for it. - Yes.

832. Okay. So I want to create something really special.

833. When I was behind your bar, I saw a mini-bus back there.

834. It's a missed opportunity.

835. I wanna wrap and set that bus up.

836. And I wanna create a college university shuttle bus.

837. Let's get the buzz going, okay?

838. Since rum based cocktails are a staple

839. of tropical themed bars,

840. we're gonna start off with a really fun take on a Dark and Stormy.

841. Start with one and half ounces of gold rum.

842. Add of blood orange syrup.

843. Then three quarters of an ounce of lime juice.

844. Add ice, shake,

845. and strain into a Collins glass full of fresh ice

846. and with a sugar-ginger rim.

847. Top with ginger beer.

848. This called, "Dark and Stormy."

849. - Chase: Very refreshing. - Yeah.

850. You make a drink like that,

851. you're gonna get a hell of a lot better tip than a beer,

852. - I'll tell that. - Jon: Exactly.

853. You can get a beer anywhere, guys.

854. But if you love that, you can only get it here.

855. - Rob: Cheers, cheers. All right, guys. - April: All right, thank you.

856. All right, Traci. So this is a very small area.

857. And there's limited things that we can do here.

858. But we can be creative, make the most of what we have.

859. So we're gonna do a chocolate hazelnut calzone.

860. - Okay. - You know, dessert, I always tell my staff,

861. is that extra way to pick up that extra money.

862. You know, even for me, I usually, when I got out,

863. I order dessert, I have one or two bites, just to taste it

864. and I'm satisfied with it.

865. But they got that extra few bucks out of me.

866. I never thought to have anything sweet at the bar.

867. - So first, we're gonna go with our chocolate hazelnut. - Okay.

868. Some of these beautiful California strawberries.

869. Gonna fold.

870. A little bit of melted butter.

871. Some course sugar.

872. And now took our one ingredient, the pizza dough,

873. and we turned it into another new dish.

874. Now it's something sweet.

875. Chocolate hazelnut calzone.

876. We have three incoming lines from here.

877. Shorten them, so we get three half pegs here.

878. This bar has a substantial college about a mile away.

879. They also have a shuttle bus sitting in the parking lot.

880. I'm gonna wrap it, turn it in to a marketing vehicle for the bar.

881. And I can't think of a better way

882. than having the staff drive up in their own bus to see the new bar.

883. I got goose bumps.

884. Come on out.

885. Oh, wow.

886. Yes.

887. Come on out.

888. - Oh, wow. - Wow.

889. - Daniell: Look at... - April: Yes. Beautiful.

890. And the new sign.

891. - Oh, I love it. - It's incredible.

892. This is great.

893. I'm so glad that Jon chose to keep the name, The Tradewinds.

894. The brand, The Tradewinds has been here since 1965.

895. I want to put that out front.

896. I want everybody to know that right from the get-go.

897. The Tradewinds is an outpost

898. in the tropics somewhere,

899. is what the concept is.

900. Now think of what happened when I got here.

901. - The Tradewinds didn't mean anything. - No.

902. You were lost, correct?

903. Now that I got to know you, Chase,

904. you're a really good guy and look at you, man.

905. That's a guy who cares.

906. I got the haircut, I changed the attitude.

907. I want to show Dan, Eric, everybody, that I mean business.

908. There's only one thing left to do, guys.

909. - Check out the inside. - Let's do it.

910. Go ahead. Go.

911. - Oh, my God. - Look at how bright and beautiful it is in here

912. - Oh, my God. Look at— - Oh, my God.

913. And we have real tables.

914. It's cold in here. We actually have something that works.

915. I mean, do you not feel like you're on a cruise ship?

916. I feel like I'm on the beach.

917. You walk in here, I'm thinking,

918. "Comfortable, tropic."

919. I think the college kids are gonna go crazy for this.

920. - What do you think? - Jon, you're a miracle worker.

921. Do you like it? Let me show you everything.

922. There's actually a lot going on.

923. Come over to the bar, guys.

924. So we took the old brand and gave it a new identity.

925. We have storms in the video system going.

926. And we have maps around the room.

927. Two 2Touch POS systems that are set up for speed

928. and that credit cards work.

929. And a third 2Touch POS system around the corner.

930. A printer, in the kitchen,

931. with table numbers, barstool numbers.

932. - Yes. - So there's no more confusion, Dan,

933. the systems are in place.

934. I got Myer's Restaurant Supply and Design

935. and I got Calwest General Construction

936. to actually come in here and build everything.

937. But my real challenge was your draft beer system.

938. - Eric: Yeah. - It sucked, guys.

939. So now we're at temperature.

940. Beer's coming out at 39 degrees, there's no foam,

941. we fixed the system completely.

942. I wanted to protect training,

943. so I got you a lifetime subscription

944. to Taffer Virtual Teaching.

945. Every new employee logs on using the password

946. and I train them for you.

947. Dan, we spoke about how important

948. the college market is here.

949. So I got TNT Signs and Northbay Auto Wraps to wrap your bus

950. so that now we can run a shuttle to and from campus

951. and really capture those revenues.

952. But I also wanted to give us something that was uniquely ours.

953. I wanted something that would add excitement

954. three or four times a night at the push of a button.

955. It's lightning storm mode.

956. And we sell some cocktails.

957. And at that moment,

958. we feature a signature cocktail

959. to drive sales.

960. - You with me? - Dan: Yeah.

961. - Jon: You like that? - I like it a lot. This is cool.

962. You guys ready to do this?

963. - We are. - We're ready.

964. All right, let's make this money.

965. All right, ladies and gentlemen,

966. welcome to the new Tradewinds.

967. - Come on in!

968. Welcome.

969. - I'll try a Dark and Stormy too. - Two Dark and Stormys.

970. One Cucumber Cooler, coming up.

971. This one's gonna be great. You guys are gonna like this.

972. - I'll have a Mai Tai. - All right, good choice.

973. Yeah, we got all our beers, 14 beers, nice and cold.

974. Oh, sweet.

975. Now we're rockin'.

976. All right, Tradewinds Mai Tai,

977. and the Dark and Stormy.

978. - The white is chicken. - White's chicken.

979. Doing great, Mom. Keep it up.

980. - What is that? - The calzones.

981. Oh, nice.

982. - So we're sellin' a good amount of food. - Yeah.

983. - How's the time coming out? - Times are fantastic.

984. The TurboChef is pumping them out

985. in just over two minutes.

986. And we can see out in the crowd

987. that people are loving the food.

988. Two tickets up, we got a Relative Humidity, Tradewinds Mai Tai.

989. Big smile. Having a good time, right?

990. Yeah! Fantastic.

991. The bar is starting to get drinks out.

992. We're running at about three times faster pace

993. than we did on stress test.

994. Chase is focused, Dan is contributing.

995. Eric is contributing.

996. Two of them, right there, table six.

997. In the bar, it's gonna be strictly finances.

998. I'm gonna make sure that we're running a very tight ship.

999. Things— we're gonna put policies in place

1000. so that we don't ever have

1001. what happened over the last nine months.

1002. I got two Cucumber Coolers.

1003. I feel more like an owner, and a proud owner,

1004. than I've ever felt.

1005. I now have a voice, and it feels great.

1006. The food is great. The drinks I love.

1007. I'm a big fan of Dark and Stormys.

1008. This is one of the better Dark and Stormys

1009. I've ever had.

1010. All right, guys. We saw the forecast today.

1011. So right now it's Dark and Stormy.

1012. - Who wants Dark and Stormy?

1013. Who wants a Dark and Stormy?

1014. New look, professional, we got Tradewinds logos,

1015. we got a brand, we got an image.

1016. We now have something that people are actually gonna look for

1017. when they walk down that street.

1018. They're gonna come inside,

1019. they're gonna look for our special drinks

1020. that you can't get anywhere else

1021. and my clean haircut.

1022. This whole thing was about rooting for him.

1023. Absolutely.

1024. 'Cause if we could make him get excited again,

1025. everything would work for you,

1026. and everything would work for you.

1027. - And you frickin' did, buddy. - Oh, man, bringing the energy tonight.

1028. Yeah, you really stepped up, man.

1029. - We're cool, organized. - Yeah, it's all working.

1030. The chaos is gone. Everybody's contributing.

1031. - You're my hero, brother. - I'm your number one fan, man.

1032. - Chase: Hey, I'm here for you guys. - Dan: Thank you.

1033. When I got here, this family's priorities were backwards.

1034. They put family first in the business,

1035. and paid the price with finances

1036. outside of the business.

1037. Now finances come first inside those four walls.

1038. I feel I left this family able

1039. to turn this bar over to the next generation.